Run SAP Implementation Partner Program 2012sapidp/011000358700000335812012E/… · attending the E2E100 Root Cause Analysis course, and in close collaboration with our partner technical

Run SAP Implementation Partner

Program 2012

Application Lifecycle Management,

SAP Solution Manager & Run SAP

© 2011 SAP AG. All rights reserved. 3

Time to Market Run Better Innovate Better

Customer Challenges

Quality

• Business Continuity, Near zero

downtime updates

• Operations Quality & Efficiency

• Reduce TCO by automating

operations

• Compliance & Security

• Business Process Improvement

(Business optimizes usage)

• How to be more impactful &

responsive to the Business

• Innovation via In Memory Computing,

Mobile and Cloud Strategies

• Reduce Complexity on all layers

• Better prioritization of changes &

too many projects (are we doing

the right things ..?)

• How to improve predictability in

large projects (no delays & high

quality)

Develop & Deliver

change

In-Time & In-Quality

Business Continuity,

Quality and Cost of

Operation

Innovation &

Enterprise Architecture

• How to ensure solution scales in

production?

• Go-Lives too impactful to business

(business downtime and test efforts)

Go-Lives

without Disruption


Orchestrated Accelerated Innovation

Run Better Innovate Better

Time to Market

Orchestration

Quality


Orchestrate Your Solution with SAP Solution Manager

Single Source of Truth

Single Source

of Truth

Integration

Validation


Multiple Sources of Truth cannot be Maintained We often see multiple Business Process Hierarchies in tool islands at customers

Test

Automation

Automated

Test Scripts

Training

Management

End-User

Training

Test

Management

Testing

Job

Management

Job

Documentation

Scheduling

Incident

Management

Ticketing

Modeling

Process

Model

Solution

Operations

Monitoring

Root Cause

Solution

Documentation

Documents

and

Publishing

Configuration, Environment Management

Solution

Configuration

Build, Release & Deployment Management

Code

Configuration

Documentation


Solution Manager

Test

Plan

Learning

Map

Solution

ARIS (process structure change)

Process Model

5-7 Levels

Process Model

3 Levels (IT View)

Script

Mapping

Test

automation

Automated

Test Scripts

SAP

ProdPack

Training

/Simulations

SAP QC

by HP

Testing

Redwood

Cronacle

Job

Scheduling

ITSM

Ticketing

One Integrated Approach Manage ONE Single Source of the Truth - Business Process Hierarchy


SAP Solution Manager supports best practices in 11 core

Application Lifecycle Management process areas, providing guidance on how to

manage SAP and non-SAP applications in the most efficient and structured way

Application Lifecycle Management Processes An Approach in Six Phases of ITIL Application Management

Solution Documentation

Template Management

Solution Implementation

Test Management

Technical Operations Change Control Management

Business Process Operations

Incident & Problem Management

Upgrade Management

Custom Code Management

Require- ments

Design

Deploy

Operate

Optimize

Build and Test

Maintenance Management


Integrated Application Lifecycle Management A Holistic, Integrated and Open Approach Based on ITIL

Require- ments

Design

Deploy

Operate

Optimize

Build and Test

End-to-end Application Lifecycle

Management processes

SAP Solution Manager and integrated

SAP and 3rd-party management tools

Service, support, and education

Organizational best practices

Application Lifecycle Management from SAP provides processes, tools, services,

and an organizational model to manage SAP and non-SAP solutions

throughout the complete application lifecycle


SAP Provides Aligned MethodologiesAlong the Application Life Cycle


Run SAP Implementation methodology for E2E Solution Operations


Run SAP Certified Partner Value Proposition for certified partners


Run SAP Certified Partner Value Proposition for certified partners


Webinars – ALM Q3 and Q4 2011

Q4

Q4

Q3


Webinars – BD Q3 and Q4 2011

Q4

Q3


Expert-Guided Implementation “Training on the Job” at Its Best

Training, practical experience, remote consulting

Expert-Guided Implementation is a scheme adding the SAP Solution Manager specific

expertise needed for application configuration to your SAP project team

Day 1 Day 2 Day 3 Day 4 Day 5

SAP expert explains step-by-step

configuration using training materials,

2. Execution, 2-3 hours on the same day

Participants have direct access

to an SAP expert who directly

supports them remotely, if

necessary, during the execution

1. Empowering, Web session, 1-2 hours each day

Participants execute

demonstrated steps within

their own project, on their

own SAP Solution

Manager software

3. Expertise on demand, during

execution

Each day will be the

base for the next

day„s empowerment

4. Daily feedback to SAP expert

2. Empowering

3. Empowering

5. Empowering

4. Empowering

http://www.sap.com/index.epx

http://www.sap.com/index.epx


The SAP Partner Community is

leveraging SAP EcoHub – a virtual

marketplace combining:

Business Megatrends:

Analytics, Mobility,

Cloud

Community 2 Commerce

Social Commerce Cross Platform

Effortlessly access

SAP EcoHub anytime,

anywhere

– Facts at a Glance

– 900+ solutions/services

– 500+ solution and service providers

– Business analytics store with

over 150 applications

– Mobile apps store consisting of

more than 70 applications

– Over 51k leads generated for SAP

partners to date

– 84% of visitors are decision makers

and influencers

– Over 2.2M Community Members

and over 1M+ visitors

Web Presence - SAP EcoHub Services and Solution Marketplace Powered by the SAP Community

Integrated

Solution Themes

A1, BYD, RDS, BI,

HANA, and more…


Web Presence – EcoHub for Run SAP Partners

New „Application Lifecycle

Management‟ Solution Type tag

added for Certified Run SAP

Partners in 2011, further aligning

their services with SAP Solution

Manager and Run SAP

Partners can

Highlight their Certified

Run SAP Partner Status

on their Virtual

Storefront


Web Presence – Partner Portal

http://partner.sap.com/supportpartner









SAPinsider

Participating Certified

Run SAP Partners:


SAP Recognition Program Pinnacle Awards

SAP Pinnacle Award - SAP's Global Partner

Award Program - has been established to

recognize SAP Partners who have excelled in

developing the partnership with SAP and

growing our mutual business, by providing

quality products, solutions and services to our

customers.



2011 Analysts Update - Latest SAP Solution Manager

release features long-awaited updates


Globally Certified in Run SAP Implementation Partner

Program

© SAP 2010 / Page 27

Visit : http://partner.sap.com/runsapimplementationpartner > Globally Certified Partners

http://partner.sap.com/runsapimplementationpartner


Locally Certified in Run SAP Implementation Partner Program

© SAP 2010 / Page 28

Visit : http://partner.sap.com/runsapimplementationpartner > Locally Certified Partners




© SAP 2010 / Page 29





© SAP 2010 / Page 30





© SAP 2010 / Page 31





© SAP 2010 / Page 32




Statements on the Run SAP Partner Programs from

Certified Partners

“

“

The Run SAP Best Practice standards does for a client's IT department what

ECC does for other business processes/functions. The set of cross-process/

module procedures and tools drive value thru efficiencies and quality to both

Optimal (as a certified Run SAP solutions provider) and our clients. These

efficiencies are realized throughout the lifecycle; during implementation and

well beyond, into system operations. Project teams adapt to a set of standards

to optimize client satisfaction but they also enable the individual team members

to have a greater appreciation for using such tools to make the project easier.

Additionally, Run SAP drives set of standards in the way Optimal provides

Application Managed Support to our clients. Clients realize better service and

Optimal has broadened our services portfolio and the addressable market.

Getting here is a result of SAP's Run SAP Partner program and the quality of

expertise they have provided.”

Keith Johnson, Chief Delivery Officer, Optimal Solutions

Certified Run SAP Implementation, USA

The Run SAP Implementation Partner Program provides our customers with

best-practice procedures, content, services, training and tools for End-to-End

solution operations, along with a standardized and proven implementation

method. It helped us to strengthen the SAP Application Management Portfolio

and enhance the capability of SAP Solution Manager, further creating a platform

to accelerate, innovate, improve quality and reduce total cost of operations for

our customers. This program facilitates providing recognition to us, confidence

to our customers and helps us to win new opportunities.”

M. Raghavendra, Head - Enterprise Application, HP

Certified Run SAP Implementation, India

“

“

With customers requiring increased business process availability, data

consistency and transparency, and stronger business process performance, it

is imperative to have an established, excellent end-to-end operations for the

customer’s entire solution landscape. The well-managed Run SAP Partner

Program offers an implementation and operations certification for partners like

us to better provide high quality operations by using the Run SAP methodology

and resulting in reduced cost of operations for our customers. The partner

management team from the program helped us to adopt best-practice E2E

solution operations standards . This standardization also further helped us to

enhance our SAP Application Management Services delivery framework

especially our Flex Delivery Model and deliver more value to our customers.”

Sriram Venkata, General Manager SAP Competency, Wipro

Certified Run SAP Implementation, India

We had challenges identifying potentially disruptive issues within our SAP

landscape, and wanted to improve our capabilities. With SAP Safeguarding, after

attending the E2E100 Root Cause Analysis course, and in close collaboration

with our partner technical advisor, we began utilizing the root cause analysis

functionality in SAP Solution Manager to improve our efficiency. As a result, we

can identify root causes of issues faster, with about 50% fewer resources than

before we began using the tools available through SAP Solution Manager.”

Emilio Pazos, Subdirector of Operations, KIO Networks

Certified Run SAP Operations, Mexico



Certified Partners

“

“

The Run SAP Implementation Partner Program benefits our customers a lot.

With the Best Practice in Application Lifecycle Management and the

integrated seamless management in SAP Solution Manager, our customers

are provided with a stable and effective management platform for their

business success. This program is beneficial to us as well. Because of the

Run SAP certification, our delivery quality has improved, which brings about

a lot of recognition from customers, and other business opportunities.”

Shili Ma, SAP Technical Director, HAND

Certified Run SAP Implementation, China

The Customer Value that the Jason Roberts organization brings from having

adopted the Run SAP methodology and Application Lifecycle Management

best practices is driving our business success this year. The efficiencies and

resultant abilities for our customers to reduce their TCO from our SAP Solution

Manager implementations are resonating in the marketplace. We leverage our

partnership with SAP and certification in Run SAP Implementation to raise the

quality of our business practices which ultimately strengthens our customer

relationships.”

Kevin Kelly, Managing Partner, Jason Roberts


“

“

The HP Run SAP Practice has leveraged its relationship with SAP to adopt new

innovation and in turn improve the quality of our services and the value we bring to

our customers. By focusing on Solution Manager 7.1, for example, we have

provided our customers an increased return on investment in application lifecycle

management (ALM). The continued participation in the Run SAP Partner program

and the adoption of ALM in our delivery models has accelerated our clients

approval of Run SAP projects. This increased adoption of the basic solution

operations standards by our customers is leading to more follow-on business

opportunities.”

Kristine Gersabeck, SAP Americas Delivery Director, HP Enterprise Services

Globally Certified Run SAP Implementation; Certified Run SAP Operations

A benefit of being a certified Run SAP Implementation Partner is we gain

trust from our customers when we propose SAP solutions and Service Desk.

Run SAP is the proven methodology for implementing operation standards

and we can leverage it as the guided process for improving our service

level.“

Eiji Takai , Project Manager, YOURSOFT

Certified Run SAP Implementation,



Certified Partners

“

“

Becoming a certified Run SAP Implementation Partner enabled us to

overachieve our business goal defined before the certification audit. Also, we

have received much positive feedback from our customers and created

business opportunities. One of the lessons learned for us is that most of our

customers are looking for cross-systems ALM tools instead of tool only covering

a SAP landscape. We are confident that SAP’s holistic approach with the Run

SAP methodology and ALM will meet the requirements from our customers and

we are able to establish a long-term partnership with our customers and SAP.”

Eric Liang, Senior Manager, ABeam Consulting Taiwan

Certified Run SAP Implementation, Taiwan

Partnering with SAP through the RSIP partnership gave us access to

methodologies, best practices and a wealth of knowledge that strengthened

our client engagement model. Having SAP backing our client engagements

gives us more credibility and empowers us to implement the Solution

Manager functionality for clients and assist them in reducing the total cost of

the ownership across the SAP landscape with respect to upgrades and

production operations. The RSIP partnership also gave us insight into the

future of Solution Manager allowing us to guide the client's strategic

objectives and position Solution Manager in order for the client to harness

the benefits of the ALM framework.”

Graham Henderson, Director, Blue Pencil Consulting

Certified Run SAP Implementation, South Africa

“

“

Participating in the Run SAP Implementation Partner Program has enabled CSC

to formulate much closer ties with SAP in the field of Application Lifecycle

Management (ALM). We have an early insight into key developments, such as

the latest release of Solution Manager 7.1, SAP’s direction and core messaging

in this space. Through continuing our investment and dedication in Run SAP we

are providing innovation and holistic ALM services to our clients and have the

ability and skills to partner with SAP in future ALM events.”

Neil Start, Solution Manager Lead, CSC

Certified Run SAP Implementation, UK

Keane, an NTT DATA group company, has been proud to be one of the early

movers in the Run SAP program. This program has enabled us to offer best-in-

class services to our clients across the lifecycle of their Enterprise landscape

through the adoption of the E2E standards. Professionally run, the program has

enabled us to get early access to solutions, subject matter experts and the

guidance and consulting to effectively position the adoption of the standards. As

a consequence of the program, we were privileged to have one of our leads

become a part of the Be a Hero campaign and represent SAP during TechEd

2011. With SAP Solution Manager 7.1, SAP indeed has a winner and the Run

SAP program has done its bit in championing the adoption of Solution Manager.

Keane remains committed to the program as we continue to expand our

offerings in this space.

Arvind Narasimhan, Vice President, Keane an NTT Data Group Company


Run SAP Implementation Partner

Certification


Run SAP Partner Certifications

Implementation

Certification

Operations

Certification

Target Group Existing local/global

SAP Services Partners IT Outsourcing providers

Aim

Adopt methodology into implementation

Train and certify resources

Roll-out to the market

Showcase customer successes with measurable benefits for recertification

Adopt methodology into operations

Train and certify resources

Roll-out to the market

Validate SAP Solution Manager utilization

Recertification Every year Every two years

Result


Run SAP Implementation Partner Certification

Global Certification:

3 local certifications across 3 different regions

Business Development

Enablement

Adoption Run SAP

Implementation

Certification

§ Skilled people for high quality implementation

§ Standardized on SAP best practices

§ Focused message for the market

Work Streams


Run SAP Implementation Partner Certification Criteria

Business

Development

Enablement

Adoption

1. People Certification & Training

1. Adoption of Run SAP Methodology

1. Go-To-Market

Criteria Topic Areas

Run SAP

Implementation

Certification


Criteria Components:

Number of certified resources

See details on next slides

Training Plan

List courses, course delivery method, location,

target date, target audience

Track certified resources

Plan for current and following year

Participation in Webinars

Participation in Expert-Guided-

Implementation sessions (EGI)*

* Participation mandatory for recertification

Criteria 1 People Certification & Training


People Certification & Training Required Number of Certificates/Attendances

min. 2

E2E060 RunSAP CCoE

E2E120 System Monitoring

E2E140 Data Volume Management

E2E220 Test Management Overview

E2E400 Technical Upgrade Management

E2E100 E2E Root Cause Analyse

E2E200 E2E Change Control Management

E2E300 Business Process Integration &

Automation Mgmt.

Local Certification min. 15

Global min. 120 ***

E2E040 ALM and Run SAP like factory

min. 10

E2E500 Custom Code Management

SMI310 Impl. Projects with SAP SolMan

SM100 SAP Solution Manager Config. for

Operations

SM200 Change Request Management and

Service Desk - Configuration

SM300** Business Process & Interface

Monitoring

* min. 3 different trainings with min. course version 84 / ** min. course version 93

*** the additional 40 participations / Certifications could be distributed over the 3 blocks

min. 3

min. 20

min. 10 *

min. 50 *


SAP Exam Options

There are 3 options for taking SAP certification

exams: At the end of the instructor-led certification course

SAP Education TACERT event at one of their training centers

At Pearson VUE testing centers



Business

Development

Enablement

Adoption



1. Go-To-Market


Run SAP

Implementation

Certification



Demonstration of how Run SAP methodology has been adopted

into partner‟s own implementation methodology OR

usage of ASAP 7.2 in SAP Solution Manager 7.1

Additional technical documentation (Best Practices, Accelerators)

Internal rollout plan regarding changes in methodology

Project feedback roll-in process

Criteria 2 Adoption of Run SAP Methodology



Business

Development

Enablement

Adoption



1. Go-To-Market


Run SAP

Implementation

Certification



Customer Information Material

Customer References

Rollout Plan

Criteria 3 Go To Market


Sales presentation, showing the following details:

Run SAP/SAP ALM/SAP Solution Manager Value Proposition

Must include clearly defined value points why your customer/prospect should have SAP

Solution Manager 7.1 and the support best practices implemented in their landscape and

how they enable the application management lifecycle

Show actual material used by your sales/pre-sales teams

PowerPoint slides in your company‟s format

at least 4 E2E solution operation standards and for each

Describe what the standard is

Articulate the value proposition for that standard

Describe how you will implement the standard, including general timeframe

PowerPoint slides in your company‟s format

Criteria 3 Go To Market - Customer Information Material 1/2


Run SAP/SAP ALM/SAP Solution Manager Portfolio Offering

PowerPoint slides in your company’s format:

List the services

List the deliverables of each service

Brochure/flyer promoting your services in pdf-format

Criteria 3

Go To Market - Customer Information Material 2/2


Customer Reference Plan

Document the activities how you create case studies, success stories, and quotes from your customers for the coming year

Excel template provided with the following inputs:

Activity (ex. quote, case study)

Activity description

Customer name

Applicable region

Date for activity

Responsible person

Material produced (ex. published quote, case study paper)

Criteria 3 Go To Market - Customer References 1/2


Customer Implementations


Customer Name

Region/country

check the applicable E2E standard implemented

Customer Successes *

At least 2 customer quotes or equivalent **

1 webinar with customer presenting to an external audience will count for 2 quotes

1 customer success white paper published externally will count for 2 quotes

Customer and partner presentation at ASUG/SAPPHIRE will count as 2 quotes

*mandatory for recertification, ** with approval from partner manager

Criteria 3

Go To Market - Customer References 2/2


Criteria 3

Go To Market – Rollout Plan

Document the activities

how you market your Run SAP practice both internally and externally

how you will transfer the knowledge to your sales and other internal delivery staff


Activity (ex. email campaign, event)

Activity description

Whether the activity is internal or external

Target audience for the activity

Applicable region

Date for activity

Responsible person

Marketing material used (ex. flyer, email)


Criteria 3 Go To Market - SUMMARY

Initial Certification Recertification

Customer Information Material • Sales Presentation

• Portfolio Offering

X

X

X

X

Customer References • Customer Reference Plan

• Customer Implementations

• Customer Successes

• Rollout Plan

X

X

X

X

X

X

Rollout Plan

X

X


RSIP Program 2012

CertificationRequirement 2011 2012 Remarks

Localcertification15trainings/certificatesacross3blocks

unchanged

Globalcertification120trainings/certificatesacross3blocks

unchanged

TrainingPortfolio E2E/SMcourses 3newtrainingsaddedE2E120SystemMonitoring,E2E140DataVolumeManagement,SM300BusinessProcess&InterfaceMonitoring

Globalcertification3countriesacross3regions

unchanged

LocalrecertificationComplytoinitialcertification

unchanged

GlobalrecertificationComplytoinitialcertification

unchanged

GlobalcertificationComplytoinitialcertification

unchanged

CustomerValueStatements 2percalendaryear 1within6monthsValuestatementmustbearoundSolutionManagerand/orE2Eprocesses(processesaredefinedonwebsiteservice.sap.com/alm-processes)

ExpertGuidedImplementation

SessionsLocalrecertification norequirement 1within6months

Entitlementremainsunchanged(Local:5percalendaryear,Global:10percalendaryear)

E2EStandardsImplemented norequirement 5E2Estandards service.sap.com/supportstandards

UpdateBusinessDevelopment norequirementUpdateaccordingtoSAPSolutionManager7.1capabilities

Trainings/Certificates

InitialCertification

Trainings/Certificates

Recertification


Timeline

Recertification

Date of submission:

Documents to be submitted 30 days prior end of certification period.


Run SAP & E2E Solution Operations Courses Useful Links

services.sap.com/runsap

www.sap.com/education/e2e

www.sap.com/germany/services/education

www.sap.com/services/supportstandards

www.pearsonvue.com/sap






http://www.sap.com/germany/services/education


http://www.sap.com/services/supportstandards

http://www.pearsonvue.com/sap

http://www.pearsonvue.com/sap



Further Information

SAP Public Web:

SAP Service Marketplace (SMP): service.sap.com/solutionmanager

SAP Developer Network (SDN): www.sdn.sap.com/irj/sdn/alm

Expert Guided Implementations

service.sap.com/solutionmanager

=> Services

=> Expert Guided Implementation

Books

SAP Solution Manager 7.1

http://www.sap-press.de


http://www.sdn.sap.com/irj/sdn/alm



http://www.sap-press.de/



Thank You!

Contact information:

Kai Mlnarschik

Run SAP Partner Manager

SAP Active Global Support

[email protected]