SAFETY CULTURE

PAUL CHATELOTDISNEYLAND PARIS

EAS-IAAPA – MAY 2015

• In an organisation,it is the way safety is perceived,valued, prioritised and integrated in the activities. It reflects the real commitment to safety at all levels.

• It is not something you can get or buy; but something an organisation has. Safety Culture can be positive, negative or neutral. It’s essence is in what people believe about the importance of safety, including what they think their peers and leaders really believe about safety’s priority.

WHAT IS A SAFETY CULTURE?

Source Sky library

SAFETY CULTURE WHY? 4 GOOD REASONS

•Statement of accidents rating•Fluctuation of this performance•Vulnerability to changes (organization, new assets, new operators…)•Performance not achieved despite the established initiatives and process•Recurrence of nearmiss…we are near the accident•Consider that accidents are a not inevitable and not preventible

• Liability impact• Brand image• Business• Social• Financial

• Do we control our risks and compliance ?

• It has been observed by experts that developing strong safety culture have the single greatest impact on accident reduction of any process and deliver a sustainable performance

• Positive impact on sustaintable societal responsability

Incidentsnearmiss

Consequences

Of incidents

Risks and compliance

controlBest

practices

Safety Culture

What you

want?

What you get

What is our prevention plan on

Assets, Products and OperationsAlong the lifecycle

How do we protect our Guest, Employees, third parties

How we manage our

resources

How we Manage the Safety

SAFETY CULTURE & SAFETY MANAGEMENT SYSTEMCOMPLEMENTARY APPROACHES TO MANAGE PERFORMANCE

SAFETY CULTURE HOW?INFLUENCE BEHAVIORS & DEVELOP COMMITMENT

Source DuPont de Nemours

• Reactive StageNot our responsibility. Safety is a matter of luck, rather than management and “accidents will happen.” And over time, they do.

• Dependent StageSafety is rules to follow, defined by someone else. Accident rates decrease and management believes that safety could be managed “if only people would follow the rules.”

• Independent StageIndividuals take responsibility for their own safety. They assume safety is a personal concern and believe their individual actions will make the difference. This drives accidents reduction go further.

• Interdependent StageTeams of employees have taken the ownership for safety and take the responsibility for themselves and others. They do not accept low standards and risk-taking behavior. They share with others to understand their point of view. They believe real improvement can only be achieved with a collective commitment , and that zero injury is a goal that can be reach.

SAFETY CULTURE HOW?INFLUENCE BEHAVIORS & DEVELOP COMMITMENT

Source DuPont de Nemours

HOW TO INFLUENCE?DIFFERENT APPROACHES AVAILABLE

SAFETY CULTURE HOW?FROM INTENTION TO PERFORMANCE MANAGEMENT

•Obtain top Management « Buy in »•Continue building « Buy in »•Visible commitment and role model •Develop site Safety vision ( charter )•Conduct self assessment/benchmarking

• Building trust• Training• Define specific Roles• Get where you want to go

together• Recognition• Walks and talks

• Establish Safety steering committee

• Develop an Accountability System

• Develop the Safety Management System (SMS)

• Align the organization• Develop Measurement

• Implement process changes• Implement SMS• Continually measure

performance, communicate Results , celebrate success

• On going support

Leaderscommitmen

t

Employees, stakeholder

s commitmen

t

Organization

Continious Improveme

nt

• Compliance, Prevention,protection in Operations

• Overall Parks Operations• Ride• Recreation• Water activities• Boutiques• Restaurants• Special events• Assistance and rescue• Evacuations, crisis management

• Compliance, Prevention, protection along the lifecyle of our products: Design,

production, sales• Merchandise products• Food products• Souvenirs• Fireworks……

•Groups•Individuals•Guest with specials needs•VIP•Etc..

• Compliance, Prevention, protection along our assets lifecyle : Design, construction, maintenance• Buildings• Ride• Waterparks• Parking lot• Tents• Stunts• Walkways• ………

Assets Products

OperationsGuest

SAFETY CULTURE : CONNECTION WITH THE SAFETY MANAGEMENT SYSTEM SMS

AND YOU, WHERE ARE YOU?

• Guest (clients ? / visitors ?) and employees safety performance?

• Compliance and risks control?

Source DuPont de Nemours

QUESTIONS &

ANSWERS