Supply Chain & Maintenance Standards

2

Big Hairy Audacious Goals - BHAGMaintenance Standards• Reduce the percentage of RED graded

inspections cumulatively by 20% in the first year, 10% in the second year and 5% in the third year.

Supply Chain• Reduce selected E-Billed conventional

bus parts costs by 25% while increasing service levels and efficiency.

3

Session Goals• Identify key challenges that keep us from

achieving our goals• Develop a key idea that overcome a key

challenge identified by the group

Focus group energy on two topics:• Achievement of Maintenance Standards• Finding efficiency in Supply Chain

4

Ground Rules

• Novelty and wild ideas• Delay judgment• Don’t ‘own’ ideas• Respect• Fun

5

Some background to get the afternoon

GOING !!!!

6

Fleet Inspection Trends

GRADE Description 2009 2010 2011

GREEN Meets Expectation 43 55% 16 30% 16 25%

YELLOW Minor Concern 17 22% 25 47% 26 40%

RED Action Required 17 22% 12 22% 22 34%

Totals 77 53 64

Number of reports of each grading

7

SWOT – Maintenance StdsInternal - Strengths•Staff and operating companies that are dedicated to corporate objectives•Team is diverse with varied skill sets•Staff and operating companies who are willing to explore new ideas – technology and processes

External - Opportunities•New and clearer RFP standards for maintenance•Enterprise Improvement Initiative – information systems•New technologies •Proactive preventive maintenance program with standards

External - Threats•Flight risk of professional and technical staff – skilled trades•Unknown new initiatives•Costs and resource requirements of new technology •Operating funding approval processes•Budget pressure

Internal - Weaknesses•Information systems•Technical changes outpacing technical knowledge•Resources to support the all needs •High dependence on ensuring all are working within the program •Large province – varied operating conditions•Work loads

8

What does it take to have the “right” part on hand at the “right” time at the “right” cost ?

1. Parts Demand Planning2. Parts identification and catalogue maintenance3. Forecast the need with enough time to order and receive4. Contact vendors to request quotes on price and availability5. Choose the vendor with stock on hand and the best price6. Issue a PO and place it with the vendor7. Expedite the part when its late8. Receive the part and deal with discrepancies or breakage9. Pay the parts invoice and freight bill10. Store the part till you use it11. Perform inventory reconciliation12. Deal with obsolete or surplus parts

9

Potential Supply Chain Savings• E-Billing costs from Sept 2010 through August

2011 revealed a potential savings of $12,400 on $41,000 worth of bus parts purchased by one operator. (Not batteries, MRO supplies, brakes, tires or bulk fluids.)

• Estimated savings on 25% on identifiable conventional bus parts, from BC Transit

• Each place is different

10

SWOT – Supply ChainSupply - Internal - Strengths•Supply Services Staff are knowledgeable and dedicated.•Good internal Information Systems software and support. •All parts requirements are tendered out on a weekly basis to many vendors.•Always open to looking at new vendors who supply OEM parts.•BCT Victoria is saving on average 25% on selected parts vs some of our operating Co.s.

Supply - External - Opportunities•Decision point – Redefine BCT Supply Services mandate for supporting RTS operators. •Enterprise Improvement Initiative – information systems•Increasing planned maintenance with associated parts requirements.•Already shipping near daily to each property

Supply - External - Threats•New and changing vehicle types on the horizon, •Unknown + changing demand pool – operating companies buy parts anywhere they choose. •Vendors stocking fewer parts, more back orders. •On-going expectation of high service level in all systems. •Our operating companies ability to warehouse parts is comparatively low. •Budget pressure and approvals.

Supply - Internal - Weaknesses•Growing demands and complexity of parts requirements overtaking the available time in all areas of Supply Services. (Order desk, on-going parts planning-setup-analysis, administration, cataloguing, website development.)•Ability to support the RTS operators is diminishing.•Warehouse storage space for parts is almost to capacity.

11

Launching into it

Maintenance Standards: In what ways might BC Transit improve the fleet preventive maintenance program to ensure maintenance is performed to our standards?

12

Launching into it

Supply Chain: In what ways might BC Transit reduce costs for bus parts while increasing efficiency and service level?

13

Choose Your Table

Supply Chain Maintenance Standards

14

Key Challenges (Web)

In what ways might BC Transit improve the fleet preventive

maintenance program to ensure maintenance is performed to our

standards?

Eg. Because it will make our buses more reliable.In what ways can we change the PM to reduce our downtime?

Eg. We have a hard time finding good mechanicsIn what ways might we initiate more people to look to skilled trades as a career ?

Why

What is stopping us?

15

Key Challenges

• Discuss the challenges and converge to top 3

16

Key Challenges

• Members make a vote for their best idea

17

Key Ideas• Each member works quietly alone and submits

3 ideas in each segment of the process.• One idea must be ‘out of the box’

18

Key Ideas• Discuss the ideas and converge to top 3

19

Key Ideas• Rate the idea against the criteria

20

Evaluation Criteria • Discuss and rate out of 1-5:

• Will it accomplish the goal by the end of fiscal year 13/14?

• Can it be done without straining our human resources?

• Does it require a significant amount of funding?• Is the solution practical and/or feasible?

Tie breaker: Is the solution novel?

21

Big Hairy Audacious Goals - BHAGMaintenance Standards• Reduce the percentage of RED graded

inspections cumulatively by 20% in the first year, 10% in the second year and 5% in the third year.

Supply Chain• Reduce selected E-Billed conventional

bus parts costs by 25% while increasing service levels and efficiency.