Samantha Arnold 2502 Lake Debra Drive. Orlando, FL 32835 Mobile: (908) 892 – 1498 E-mail: [email protected] Career Summary Organized Hospitality Management major with a concentration in hotel lodging and customer service experience at the Walt Disney World Resort in Orlando, Florida. Dedicated and determined worker with integrity as a core belief and passion for innovating as a drive. Strong work ethic. Recognized for positive attitude and leadership abilities by workplace management. Related skills include: Public Speaking, Training and Development, Problem Solving, Excellent Verbal Communication, Planning and Organizing. Walt Disney World Resort Orlando, FL Nov 2015-Present Lodging and Guest Services: Concierge Cast Member Greet guests proactively and deal with guest recovery. Crisis management, making reservations, and scheduling recreation experience. Excellent verbal communication skills over the phone and in person. Ability to perform repetitive tasks and work well under pressure. Exchange cash, take payments, and foreign currency exchange. Sell and inform on products and experiences. Knowledge of Disney's parks, resorts, and products. Trained for position of Runner to make deliveries and manage tasks efficiently throughout the resort operation. Back office trained working with computers and phone call interaction. Walt Disney World Resort Orlando, FL Jan 2015-Nov 2015 Park Operations: Attractions Cast Member Providing guidance and direction to hundreds of guests. Reciting memorized spiels to large groups. Multitasking and solving problems quickly. Operating attractions while providing a safe and enjoyable experience for Guests and Cast.

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Samantha Arnold2502 Lake Debra Drive. Orlando, FL 32835

Mobile: (908) 892 – 1498 E-mail: [email protected]

Career Summary Organized Hospitality Management major with a concentration in hotel lodging and customer

service experience at the Walt Disney World Resort in Orlando, Florida. Dedicated and determined worker with integrity as a core belief and passion for innovating as a

drive. Strong work ethic. Recognized for positive attitude and leadership abilities by workplace management. Related skills include: Public Speaking, Training and Development, Problem Solving, Excellent

Verbal Communication, Planning and Organizing.

Walt Disney World Resort Orlando, FL Nov 2015-PresentLodging and Guest Services: Concierge Cast Member

Greet guests proactively and deal with guest recovery. Crisis management, making reservations, and scheduling recreation experience.

Excellent verbal communication skills over the phone and in person. Ability to perform repetitive tasks and work well under pressure. Exchange cash, take payments, and foreign currency exchange. Sell and inform on products and experiences.

Knowledge of Disney's parks, resorts, and products. Trained for position of Runner to make deliveries and manage tasks efficiently

throughout the resort operation. Back office trained working with computers and phone call interaction.

Walt Disney World Resort Orlando, FL Jan 2015-Nov 2015Park Operations: Attractions Cast Member

Providing guidance and direction to hundreds of guests. Reciting memorized spiels to large groups. Multitasking and solving problems quickly. Operating attractions while providing a safe and enjoyable experience for Guests and Cast.

Walt Disney World Resort Orlando, FL May 2013-Jan 2014Food & Beverage: Quick Service Cast Member

Deliver exceptional guest service daily for a Fortune 100 company in a fast pace and diverse environment – Server of thousands daily

Demonstrate excellent verbal communication skills and enthusiasm along with guest service skills in a high-volume area of at least 50,000 guests on a typical day

Ability to manage multiple tasks and work well under pressure Excellent problem solving and decision making skills

EducationEast Carolina University Greenville, NC Major in Hospitality Management Bachelor of Art May 2015

Minor in Business

mailto:[email protected]