Safer, more secure communitiesMaking the vision a reality

Are your ?

| Public Safety

In 2005 alone over 82,000 lives were lost and the economic damage of fl oods, wind storms, earthquakes and health epidemics worldwide was well over US$150billion.1 A single terrorist attack, such as the London bombings killed 57 with an estimated cost of US$3.8 billion.2 To protect our communities, government organizations and emergency agencies need to be ‘people-ready’. By that we mean that staff need access to smart tools and accurate information so that they can assess a situation quickly and accurately, and respond appropriately.

In an emergency it all comes down to people. Are yours ready?

To provide a safer, healthier environment for today’s citizens and reduce the fi nancial and human impact of disasters requires readiness. And that means giving your people – from intelligence operatives and government offi cials through to police, customs offi cers, fi refi ghters, medical and ambulance crews – the tools to prepare for disasters as well as mitigate, respond and recover from them.

Recognizing that technology can play a key part in this, Microsoft has designed a vision and a platform architecture specifi cally to help meet the requirements of people working within emergency agencies and government organizations.

It’s about secure borders and transportationOur vision enables authorities to monitor and protect borders and ports by managing and tracking cargo shipments from the point of departure, accessing a complete picture of traveler information and accurately identifying and providing alerts regarding suspect behavior patterns.

It’s about sharing intelligence By seamlessly incorporating and securely sharing intelligence, surveillance, analytics and threat predictions between government organizations and emergency agencies, authorities can be alerted to potential and emerging threats in order to prepare for, prevent or mitigate their impact.

It’s about empowering emergency staffWhen events unfold, government agencies and fi rst responders are able to seamlessly communicate and collaborate across a range of devices to share up-to-date information so that they can make informed, accurate decisions and deploy resources more effectively.

It’s about effective crisis managementFrom the emergency operations center to the government department, the response team and the remote expert, authorized staff are able to securely share current information giving them the situational awareness they need for effective command and control.

It’s about critical infrastructure protectionTo effectively safeguard communities from terrorism and cybercrime, both the critical transport infrastructure and digital systems on which government and emergency agencies depend are protected through multi-layered security options.

It’s about integrated justiceAnd fi nally, justice systems are completely integrated so that agencies can share critical data and connect information, people, systems, and devices securely to streamline procedures and reduce expenses.

1/ International Strategy for Disaster Reduction, 2006.2/ Center for Economics and Business Research, 2005.

When disaster struck in the Pacifi c

with the Tsunami of December

2004, US Pacifi c Command

turned to Microsoft® Offi ce Groove

as a solution to help them link

together emergency responders

from many countries,

non-government organizations and

a number of military units.

| Microsoft in Government 3

| Microsoft in Government 3

Intelligence SystemsMicrosoft Intelligence Fusion solutions can support decisions regarding behavior and trends. Data from multiple sources can be imported and time dimension tables can be designed to track information to the nearest second. OLAP cubes provide data exploration interfaces which answer specifi c questions from a decision matrix determined by the organization(s) involved.Microsoft collaboration and integration technologies enable highly secure information sharing across individuals, agencies and systems. This intelligence can be leveraged to provide a tailored scorecard for highlighting trends and providing early warning for pandemics, terrorist threats and environmental disasters.A web application built around Microsoft® SharePoint® Services with custom WebParts provides a quick and intuitive way to visualize and explore predictions and scenarios.

Transportation and Border SecurityMicrosoft provides secure identity management and protection through trust, authentication and authorization solutions which meet cryptographic, certifi cation and accreditation standards for systems handling classifi ed and other sensitive information. Our solutions also work according to interoperable interface specifi cations and XML standards for connecting to other segments of identity networks, thereby supporting cross-credentialing across government systems.Microsoft security technologies connect to IP surveillance and CCTV cameras, enabling border protection agencies to cost-effectively integrate surveillance into their IT systems.RFID solutions can improve the shipment and cargo process as customs offi cers can monitor containers with sensors to detect tampering during transit. Microsoft provides government organizations and related agencies with secure systems that enable them to manage and share multiple passenger records and identities. Microsoft intelligence solutions make it easy to for border protection agencies to aggregate data from multiple sources and then analyse it to reveal irregularities and trends.

Microsoft’s vision for public safety and national security

Emergency RespondersMicrosoft-based Computer-Aided-Dispatch (CAD) systems quickly deliver vital incident-specifi c information and automatic reporting to the right people at the right time. Microsoft-based records management systems offer dispatchers and offi cers in the fi eld the ability to quickly access information and communicate potential hazards to other offi cers arriving on the scene. It gives them a complete view of all activities and information linked to a person, location or property. Microsoft mobile communications and Smart Client technologies enable emergency workers to: send and receive communications from the command center, including video, voice, text and SMS instructions; review mapping and spatial information on mobile devices; access patient records to provide more effective treatment on the spot; and log text conversations for duty of care or post-event review.

Crisis ManagementMicrosoft® SharePoint® portal technologies improve decision-making and inter-agency collaboration at the command and operations center by aggregating information from multiple agencies and news media into a common portal showing text, video and photos in real-time. Microsoft® Offi ce System interoperates with other systems using XML and Web Services to set up common workspaces where teams can communicate and collaborate productively.Microsoft-based on-scene whiteboards offer a faster and easier alternative to tactical work sheets, marker and magnet boards. Integrated peer-to-peer networking lets users exchange incident resources and resource tasking with team members, in the command post or command center.With a space plan that refl ects the physical areas you manage, it’s easy to track people, vehicles and equipment by moving Microsoft® Visio® shapes on a drawing page.

Microsoft’s vision for public safety and national security

Critical Infrastructure ProtectionMicrosoft’s Trustworthy Computing initiative has seen the release of a wide range of trustworthy products and tools, along with the secure Windows initiative, which incorporates smart software solutions to protect systems and data against threats.Microsoft® Baseline Security Analyzer (MBSA) scans computers and reports on missing security patches and other security vulnerabilities that are known to Microsoft. The MBSA Management Pack places the MBSA binaries on all agent computers, reports on security vulnerabilities detected, and downloads the required updates.Microsoft storage and virtualization technologies provide robust, dependable solutions with rapid disaster recovery and inbuilt surge capacity.

Justice Microsoft end-to-end systems enable case tracking, calendaring, contact management, and information storage, enabling criminal justice workers to fi nd relevant information quickly.They also offer easy, secure access to legal decisions, information, decision support, advice and expert systems drawing on powerful knowledge bases.Ubiquitous access to resources and information delivered through Microsoft Web technologies empower criminal justice agencies to manage decision-making, sentencing, bail, parole, and accountability. Microsoft-based court automation and unifi ed court solutions offer electronic case fi ling, docket and document retrieval and scheduling. Jury and inmate management systems which enable agencies to exchange information in order to track offenders and probation.

Microsoft’s vision for public safety and national security Are your ?

The platform forpublic safety

THE PLATFORM LAYERMicrosoft’s end-to-end infrastructure

offers seamless integration for tenessential capabilities including

authentication, richmedia communications,

collaboration and shared intelligence across one

organization or many. It provides a secure, scalable and easy to manage

foundation on which organizations can overlay the applications they need.

THE VISIONA safer, more secure

community is made possible by two underlying IT layers.

THE APPLICATION LAYERThis comprises Microsoft and

third-party solutions emergency agencies, government

organizations need to operate effectively, such

as biometric technologies, video surveillance, intelligence, real-time

decision-support applications and more.

THE PLATFORM LAYERMicrosoft provides a foundationof ten capabilities on which emergency agenciesand government organizations can build their vision of public safety and national security.

1. Applications and Devices Capability

Enable emergency personnel and managers anywhere to work effectively using PCs, PDAs, Tablet PCs, phones and notebooks.

By leveraging resources on the device and connecting intelligently to data services, applications developed on the Microsoft platform provide an adaptive, responsive and richly interactive experience. Productivity applications enable an extensible environment for managing information, collaborating and connecting people.Technologies: Windows Vista™, Windows®, Windows Mobile®, Microsoft® Offi ce, Microsoft® Offi ce XP

2. Network Capability

Provide a unifying layer of common services across your entire environment – country, state, city and/or individual organization.

With technologies that connect people and systems securely and reliably, you can implement the foundation you need to deliver innovative information-driven services through a secure fabric of wireless and wired connections. Storage and virtualization technologies enable highly scalable and dependable solutions that satisfy the growing demands on your infrastructure.Technologies: Windows Server®, Microsoft® Virtual Server, Windows® Storage Server

3. Security Capability

Ensure end-to-end protection to implement networked solutions confi dently across your entire environment.

Pervasive identity management incorporating authentication, authorization and secure communication enables you to roll out connected information-driven solutions, with the assurance that your critical data is protected. When this is complemented by technologies that provide advanced fi rewalls, antivirus protection, directories and remote access, along with the fl exibility to leverage a diverse range of third-party solutions, you can lay the cornerstone for security across disparate platforms and applications.Technologies: Windows Server® 2003, Microsoft® Identity Integration Server, Microsoft® Internet Security and Acceleration Server, Sybari®, Microsoft® Exchange Hosted Services, Microsoft® Client Protection, Windows® Software Update Services

THE APPLICATION LAYERMicrosoft works throughits broad partner ecosystem to provide the technologies and applications required to manage emergency preparedness and response.

1. Surveillance and intelligence

These systems use CCTV, or examine data patterns to detect, gather, collate, analyze and report risk and threats by comparing data against profi les or known patterns for abnormalities.This category also includes syndromic analysis software which scans for and detects patterns to forewarn of epidemics and environmental disasters or activities which could indicate potential terrorist activity.

2. Multimedia communications

These rich media applications gather, store, aggregate and publish geospatial data, video and audio content across a broad spectrum of devices enabling staff to communicate and collaborate via video text and voice, as well as being able to view maps, images, etc. in real-time.

3. Security

Applications that protect critical assets and data from threats through scanning, encryption, password protection, and biometric authentication.

4. Decision support

These are applications that collate and aggregate information regarding situations, equipment and staff to supportdecisions on the deployment of personnel and equipment,and response tactics.

These solutions enable staff to prepare emergency responseplans, manage incident data, distribute content and trackresponse competency.

5. Justice

Applications that enable people to securely communicate and collaborate across different government departments and jurisdictions, as well as to manage court procedures, cases and records more effectively.

4. Data Capability

Predict needs, deploy resources and plan accurately withup-to-the-minute data analysis of threats, staff availability, resource usage, true costs, and unfolding events.

Data management and analysis solutions enable information to be managed and shared across platforms, applications and devices, making it easier to connect internal and external systems. Address the need for faster and more data-driven decisions and the demands to improve incident response. Easily deploy and manage scalable enterprise data and analytical applications.Technologies: Microsoft® SQL Server™, Microsoft® Visual Studio®

5. Applications Services Capability

Reduce the time it takes to develop and deploy the smart client, Web, mobile or Microsoft Offi ce-based applications you need across emergency management environments.

Establish a unifi ed application platform with a consistent programming model that enables developers to build dependable service-oriented applications that perform across multiple devices, and interoperate with your existing applications. An integrated team development environment provides extensible tools for design, development and testing to improve communication, collaboration and productivity throughout the software development life cycle.Technologies: Microsoft® Commerce Server, Microsoft® Speech Server, Microsoft® Visual Studio®, Microsoft® .NET Framework, Windows® and Windows Mobile®

6. Business Process Integration Capability

Integrate diverse administration systems so that managers and personnel can work more effi ciently and effectively.

Microsoft process integration capability makes it easier to manage and orchestrate interactions and automate them. Managers can then use activity monitoring capabilities to track all administration processes and leverage sophisticated workfl ow technology to automate the fl ow of documents, sequence of activities and person-to-person interactions. Technologies: Microsoft® BizTalk® Server, Microsoft® Host Integration Server, Microsoft® Visual Studio®

7. Business Intelligence Capability

Provide an integrated real-time, in-depth view of data to every level of your institution to support daily operations and drive decisions.

Reveal patterns and trends in your operations so that you can plan, predict and deploy resources with greater accuracy and cost-effi ciency. Powerful analysis and data mining technologies, fl exible reporting solutions and interactive dynamic scorecards provide the tools you need to visualize complex information and make better decisions regarding courses, enrolment trends and staffi ng levels.Technologies: Microsoft® SQL Server™, Microsoft® Offi ce, Microsoft® Offi ce PerformancePoint™ Server

8. Collaboration Capability

Connect researchers, educators, students and administrators with the information and resources they need to work more effi ciently.

Aggregate information from diverse systems into one intelligent portal with a single sign-on ID and organization-wide search capabilities so that staff can access relevant information quickly. Flexible deployment options and management tools enable teaching and administration staff to distribute information to students based on their enrolment, classes, security group or other membership criteria, while enabling them to personalize the portal content and customize the layout to suit their needs. Technologies: Microsoft® Exchange Server, Microsoft® Offi ce Communications Server, Microsoft Offi ce Communicator,Microsoft® Offi ce SharePoint® Server, Microsoft® Live Meeting, Microsoft® Class Server

9. Communications Capability

Enable emergency personnel and managers to confer and consult in the way that suits the situation by switching seamlessly between videoconferencing, telephone, email and instant messaging.

Microsoft® Exchange Server and Microsoft® Offi ce Live Communications provide a scalable, enterprise-class solution for delivering email and instant messaging as well as converged voice, video and data on multiple devices. Highly fl exible and powerful deployment options enable a foundation for the spectrum of needs wherever and whenever your people need to communicate.Technologies: Microsoft® Exchange Server, Microsoft® Offi ce Live Communications Server, Microsoft® Offi ce Communicator

10. Systems Management Capability

An infrastructure that is easy to implement and cost-effi cient to manage.

Provide centralized management and provisioning of desktops, servers and equipment, including the distribution of security patches, right across your organization, to massively reduce administration overhead and improve your ability to scale. Operations management software reduces support costs for business applications and services by providing comprehensive event management, active monitoring and alerting, reporting and trend analysis.Technologies: Microsoft® System center Confi guration Manager*, Microsoft® System Center Operations Manager*, Microsoft® System Center Reporting Manager.

* Selected products are scheduled for release in 2007.Your Large Account Reseller will be able to confi rm dates.

Open standards give you freedom of choiceAs a founder member of the Web Services Interoperability Consortium, Microsoft is committed to enterprise-class solutions that support open standards. This means that Microsoft solutions will interoperate with legacy and third-party applications so that emergency organizations can maximize existing investments, while establishing a strong foundation for the future.

In fact, Jupiter Research found that 72 percent of IT managers rated Microsoft technologies as the most interoperable within their existing environments1.

Robust security ensures privacyPrivacy as well as sensitive confi dential information transmitted between agencies, even under emergency conditions, is protected because the Microsoft platform builds security, identity and trust relationships into every layer of the computing environment, from hardware to software and services. Independent research2 has found that Microsoft® Windows® has the fewest ’high severity’ vulnerabilities of any platform measured.

An adaptive platform gives you the agility to innovate and growMicrosoft platform development tools feature consistent standards and built-in capabilities that provide an easy road map for introducing innovative applications to your organization, such as emergency Web portals and intelligence analysis. An Ideas International report found that “The ability

to leverage the [Microsoft®] .NET platform, coupled with a high level of task automation, improved performance and scalability”3. This adaptive platform lets you evolve solutions in step with your needs to provide continual improvements, such as adding VoIP or video surveillance, business intelligence, wireless security and so on.

Consistent standards reduce complexityand lower costsThe consistent standards, operating systems and application compatibility tools of the Microsoft platform make IT environments more cost-effi cient to operate and manage, which is essential for public sectors and nonprofi t organizations. Independent research4 has found that Microsoft’s easy interfaces and automated tools reduce development, deployment, support and maintenance costs by more than 25 percent.

An ecosystem of partners ensureswidespread supportA global interdependent network of 650,000 Microsoft partners, as well as our collaboration with industry leaders, ensures that there’s a ready resource of people and solutions to help implement and support your deployment. There are specialists in every fi eld of public safety, qualifi ed to provide you with an effective solution.

1/ Interoperability: Jupiter Research, April 2004.2/ Windows users have fewer vulnerabilities: Forrester Research, March 2004.3/ The Benefi ts of Migrating from Sybase to SQL Server Running on Windows

Server, Ideas International, October 2004.4/ Comparing Microsoft .NET and IBM WebSphere/J2EE,

The Middleware Company, September 2004.

A platform you can trustThe Microsoft platform for emergency resilience is focused on three core principles:

Connected Systems – software networks that span applications, devices, services, government organizations and emergency agencies to streamline processes, improve knowledge sharing, and lower costs.

Information-Driven Software – new applications that dramatically improve the way emergency personnel fi nd, organize, and act on information, facilitating better collaboration and response.

Rich Interfaces and New Experiences – that improve knowledge and inform critical decisions through high-quality audio, video, and natural language as well as surveillance and syndromic technologies.

1

2

3

| Microsoft in Government 11

“The benefi t of the [Microsoft®]

Windows SharePoint® Services was

demonstrated when, in February

2003, we lost the Space Shuttle

Columbia. The accident occurred at

about 9:45am. At around 11am, I

logged in to SharePoint, and found

all the critical information

responders needed.”

Ronald SimmonsScientifi c and Technical AdvisorThe Federal Aviation Administration

| Microsoft in Government 11

Supporting people and their communitiesDisaster Relief

Microsoft’s commitment goes beyond

providing innovative solutions to

assist people working in government

and emergency agencies. We also

support people in the wider

community through donations of

software, technology, grants and

employee volunteer hours.

In 2006, Microsoft donated more

than US$68 million in cash and

$331 million in software to nonprofi t

organizations throughout the world.

| Microsoft in Government 13

Strong Angel

Sponsored by Microsoft, the Strong Angel series is a volunteer demonstration disaster response laboratory that brings together medical, humanitarian, military and technology experts from the public and private sectors, civilian and military agencies and international organizations. During 5 days of simulated exercises we solve problems in global disaster response, such as the spread of a lethal virus, by fi eld-testing and demonstrating technologies to facilitate humanitarian relief.

NetHope

Microsoft is donating $41 million in software and cash to NetHope and the Interagency Working Group on Emergency Capacity Building (ECB). Their focus is to improve collaboration and capacity in disaster response. This grant is intended to help enable effi cient and rapid communications among non-governmental organizations (NGOs) during crises.

Hurricane Katrina

Microsoft and its employees committed more than $11 million in cash contributions and technology solutions to help with relief efforts, recovery and rebuilding. Our employees raised more than $1.7 million, and

Microsoft has committed a further $5 million in software, technology and services.

Indian Ocean Tsunami

In December 2004 our company and our employees donated $7.6 million in relief assistance to indigenous relief agencies and international relief efforts. We also provided technology assistance to improve the effectiveness of relief operations in remote communities.

September 11

In the wake of the September 11 attacks, Microsoft Community Affairs developed database solutions for the United Way, Red Cross, and other nonprofi t groups serving the affected communities. By pulling together resources from all over the company and coordinating with its partners, Microsoft was able to help hundreds of organizations quickly restore their technology infrastructure and get back to work.

Employee Volunteerism

In addition to matching employee fi nancial donations up to $12,000 per year per employee, Microsoft also matches time that our employees volunteer in the community, donating $17 per hour to the eligible organizations they serve.

Unlimited Potential (UP)

This is a global initiative designed to help broaden digital inclusion and aid global workforce development by providing technology skills through community technology centers (CTCs). Whether in a remote village or a major metropolitan area, a CTC is a free or low-cost, friendly place where people of all ages and abilities can learn about computers, use the Internet, explore new careers, further their education, participate in community activities, or develop technology skills. The UP curriculum emphasizes real-world applications and course material and a software donation program provides access to the most current productivity applications necessary to compete in the global economy. We also offer Unlimited Potential grants to enhance access and training opportunities for individuals underserved by technology. UP CTCs may also make use of the Microsoft Digital Literacy Curriculum, which provides e-learning courses, assessments, and a Digital Literacy Certifi cate Test. Currently available in English.

Microsoft’s Nonprofi t Partners

Microsoft is proud to partner with nonprofi t organizations worldwide to support community-based programs to provide access to technology.

Microsoft Authorized Refurbisher (MAR) Donation Program

Through this program, refurbishers are licensed to install Microsoft operating systems, as well as Microsoft® Works 7.0, on refurbished computers that are supplied to educational establishments, charitable organizations, and telecenters. The program was created to help communities with limited access to technology and in May 2006 there were over 500 MARs across 40 countries.

Partners In Learning

Microsoft, in partnership with government and non-government organizations invests to support IT initiatives in the curriculum, professional development and software development. The Microsoft Innovative Teachers program promotes the creation of exemplary practices and gives educators access to online learning communities. This program also rewards and recognizes great teaching with the Microsoft Innovative Teachers Awards. Microsoft also supports school technology leadership and mentoring to help educators integrate ICT into curriculum, share innovative practices and explore new technologies. And our Fresh Start program offers free Microsoft® Windows® operating system licences for donated PCs.

Support for IT professionals

Community Programs

| Microsoft in Government 13

Training and Certifi cation

Industry Certifi ed courses support training – from the Microsoft operating system and server products, to developer tools and the latest Microsoft® .NET technology initiatives. Certifi cation courses include Microsoft® Certifi ed Professional, Microsoft® Certifi ed Systems Administrator, Microsoft® Systems Engineer and Microsoft® Certifi ed Database Administrator. We also offer online seminars and online classes, clinics and hands-on labs with Microsoft e-learning, as well as a full range of print resources through Microsoft Press®.

TechNet

TechNet is a service designed especially for IT professionals. It offers both online technical chats, workshops, and Webcasts, as well as TechNet events designed to help IT professionals plan, deploy, manage and support Microsoft products and technologies.

Services and Support

Microsoft® Services consultants and support professionals combine their technical knowledge with an understanding of organizations, to help people use technology more effectively. With access to Microsoft’s global resources, consultants ensure success through structured planning, technical reviews and sustainable operational management recommendations. Enterprise-class support is delivered through Premier Support and dedicated Technical Account Managers, ensuring 24x7 coverage of your mission-critical environment.

Microsoft Volume Licensing

We offer fl exible, affordable options for licensing Microsoft products in government organizations.

© 2007 Microsoft Corporation. All rights reserved. Microsoft and Your potential. Our passion. are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. 9797-0207/MS

www.microsoft.com/government