© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Connect 1 1 © 2012 Cisco and/or its affiliates. All rights reserved.

SAGA Community Cloud Services Case Study

Viktor Varga

Nebojša Mišković

Dubrovnik, Croatia, South East Europe

20-22 May, 2013

AGENDA

• - INTRODUCTION – SAGA NEW FRONTIER GROUP

• - CLOUD

• - COMMUNITY CLOUD – CASE STUDY

• - THE MISSING LINK

© 2011 Cisco and/or its affiliates. All rights reserved. 3 3 © 2012 Cisco and/or its affiliates. All rights reserved.

“INTRODUCTION

INTRODUCTION

SAGA – Company Overview

• Established: 1989 (>20 years on the market)

• Part of New Frontier Group since 2009

• Number of employees: >300

• Yearly revenue: >40 million Euro since 2007, 53 million in 2012

• System Integrator number 1 in Serbia (since 2006)

• 13,3% of Serbian ICT services market, 12,5% of total ICT market

• Main Verticals: : Banking and Insurance, Telecom and Hightech, Public and Health, Energy and Utility, Industry and Manufacturing, Retail, FMCG and Pharma, Transportation, Services and others

• Solutions: Contact Centers, Telco, Business and eBusiness solutions, Infrastructure, BCS, Data Centers, Collaboration & Enterprise Content Management, CRM, ERP, DWH/BI

SAGA – Company Overview

SAGA – Company Overview

SAGA – Company Overview

SAGA & CISCO

2002: Official Partnership started in 2002 2008: Cisco Silver Partner: since 2008 2009: Cisco Gold Partner: since 2009

SAGA & CISCO

• EXPERTS 9

• PROFESSIONLS 27

• ASSOCIATES 40

Certificate Qty.

CCIE (Cisco Certified Internetwork Expert) 9

CCDA (Cisco Certified Design Associate) 6

CCNP (Cisco Certified Network Proffesional) 12

CCDP (Cisco Certified Design Professional) 4

CCVP (Cisco Certified Voice Professional) 2

CCIP (Cisco Certified Internetwork Professional) 6

CCSP (Cisco Certified Security Professional) 3

CCNA (Cisco Certified Network Associate) 34

SAGA & CISCO

Certificate Qty. CNACS (Cisco Network Admission Control Specialist) 1 Cisco Data Center Networking Infrastructure DS 3 Cisco Unity Design Specialist 1 Cisco Advanced Wireless Design Specialist 1 Cisco Data Center Application Services Support Specialist 2 Cisco Routing and Switching Solutions Specialist 1 Cisco Security Solutions and Design Specialist 1 Cisco Data Center Application Services Design Specialist 1 Cisco Web Security Field Engineer Specialist 1 Cisco Routing and Switching Field Specialist 2 Cisco Express Foundation Design Specialist 3 Cisco DC Networking Infrastructure Design Specialist 2 Cisco Data Center Storage Networking Design Specialist 1 Cisco Borderless Networks R and S Support Specialist 1 Cisco Unified Computing Technology Design Specialist 1 Cisco Data Center Architecture Design Specialist 1 Cisco Unified Fabric Technology Design Specilaist 1 Cisco Data Center AS Support Specialist 1

25 Specialists Certificates

SAGA & CISCO

Architecture Specialisations

• Data Center Architecture Specialization

• Borderless Architecture Specialization

• Collaboration Architecture Specialization

ATP

• Advanced Technology Partner SPVTG

• Advanced Technology Partner Telepresence

• Advanced Technology Partner ISE

• Advanced Technology Partner Physical Security

• (ATP Mobile Internet Technology – in progress)

SAGA & CISCO

• First in the world to implement IP phone switchboard solution with 18 servers Mega-Cluster (for Serbian Electrical Power Industry)

• First Smart Building in the Balkans (2009)

• First FCoE implementation in EMEA (2009)

• No. 1 Cisco partner by revenue in Cisco FY 2008 and 2009 and 2010

• First implementation for ETV digitalization in Serbia 2011

• First Jabber >1000users in SEE - EPS TENT 2012

• No. 1 Cisco partner in Serbia by number of certified employees (32 with the total of 126 certificates)

• No. 1 Cisco partner in Serbia by number of certified CCIE employees (9)

SAGA & CISCO

• Cisco Solution Innovation Partner of the Year Award (2009 - only 19 out of 60,000 partners received an award)

• Cisco Technology Excellence Award (2009)

• Cisco Customer Satisfaction Excellence Award January 2011 - most reputable Cisco partner in Eastern Europe)

• Cisco Sales Excellence (2012)

Vendor 2012 YR 2012 YR

IBM 630 7,9%

HP 430 5,4%

Accenture 378 4,7%

T-Systems 277 3,4%

Atos (excluding Siemens) 227 2,8%

Oracle 218 2,7%

Telefónica 205 2,6%

S & T Group 162 2,0%

Tieto 157 2,0%

New Frontier Group 155 1,9%

IT Services Revenue 2012 in USD in Eastern Europe

© 2011 Cisco and/or its affiliates. All rights reserved. 16 16 © 2012 Cisco and/or its affiliates. All rights reserved.

“INTRODUCTION

THE CLOUD

The Cloud

•1. WHAT ?

•2. WHY ?

•3. BARRIERS / CHALENGES

Electric Drill

The Definition

A Style of Computing Where Massively

Scalable IT-Enabled Capabilities are

Delivered “as a Service” to Multiple

External Customers Using Internet

Technologies.

Gartner

WHY ?

Hotels vs Data Centers

Hotels vs Data Centers

• Hotel Rooms

• Secure Separation

• Military Sleeping Quarters

• No Secure Separation

• Shared Infrastructure

Barriers / Chalenges

• “Trust is at the core of what is preventing cloud

• computing from reaching its greatest potential.

• The majority of IT decision makers remain

• underwhelmed with the cloud's current security,

• control and service assurance levels.”

• Forbes article: Trusting The Cloud

Cloud Trends

© 2011 Cisco and/or its affiliates. All rights reserved. 25 25 © 2012 Cisco and/or its affiliates. All rights reserved.

Science Technological Park

Community Cloud Case Study

Science Technologial Park

1. Technological StartUps

- Boosters of Economy

- Govermnet support

- Place & Office

- IT Resources

- Subvention plans

2. Temporay Goverment projects / agencies

- Temporarity

- Place & Office / IT Resources

Common services, fiancial and maintenance

Architectural Pillars

The Recipe

Services

1. Core network and compute

2. Access infrastructure

3. Collaboration infrastructure

Core network

2 x ASA 5500

2 x Nexus 7K

2 x Nexus 5K

10G

10G

2xtwinax_5m 10G

1G_SFP

Data centar i Campus

core

1G_SFP

10G

10G

Server i storage

Ka serverima i storageka serverima i storage

Data centar i Campus

core

Data centar switchNexus

5500

1G

1G

1G

Ka ISP

serveri IP telefonije

internet firewall

internet firewall

1G

Spratne agregacije objekat A3

Spratne agregacije objekat B4

2xtwinax_7m 10G

Compute

VMware vSphere

VMware vCloud Director

VMware vCloud Connector

VMware Chargeback

Vmware vShield

Cisco Nexus 1000v

VMware View for common services

Access Infrastructure

Cisco TrustSec

Cisco APs

Cisco Virtual WLC

Cisco 2960 10/100/1000 POE Switches

Cisco ASA 5525 for VPN

Cisco Identity Service Engine

Collaboration

Cisco Unified Communications Manager

Saga UC3 Billing

Cisco ISR2 with CUBE

Cisco 6921 IP Phones

Cisco Unified Presence – Jabber

Cisco WebEx Meetings Server

Cisco Telepresence Endpoint SX20

Cisco Connect 34

The Missing Link

The Missing link is a concept we are using to build solutions

that help companies transform their business into the Digital Economy.

In 2nd season (2007/08) of live broadcasting, with

only 8 screenings, 920,000 people attended

(exceeding the total number of live performances

attendees), bringing in a gross of $13.3 million

from North America and $5 million from overseas

In 1998, Metropolitan Opera develops Tessitura software –

“ERP for Opera”. In 2000, Tessitura was offered to other arts

organizations under license, and it is now used by a

cooperative network of more than 200 opera companies,

symphony orchestras, ballet companies, theater companies,

performing arts centers, and museums in the US, Canada,

the UK, Australia, New Zealand, and Ireland.

Today: 1700 venues, 54 countries.

$636 billion

2005

2013

The Missing link is a concept we are using to build solutions

that help companies transform their business into the Digital Economy.

Characteristics of Missing Link solutions

WAGAmarket

Cloud Service Brokerage

NEW revenue stream

Fast time-to-market

Fast portfolio expansion

Seamless integration

Digital Transformation

Shaping Future

Delivering Results