Dr. Hari Singh Gour Central University, Sagar(M.P.)

Research Questionnaire: A SURVEY ON LEVEL OF CUSTOMER STATISFCATION OF SANCHI MILK

Dear Respondents,This information is required for my survey project work titled as above for sanchi milk. Your responses will be kept confidential and will be used for

academic and research purpose only.

GENERAL INFORMTION:

Name: __________________________________ GENDER: _______

Address: _________________________________ Contact No.________________________________________________________

Q1. DO YOU USE SANCHI MILK ? - YES - NO

Q2. WHICH KIND OF SANCHI MILK DO YOU USE ? - SMART SANCHI - TAZA SANCHI - GOLD SANCHI - DIAMOND SANCHI

Q3. FROM HOW MANY YEARS ARE YOU USING SANCHI MILK ? - FROM LAST ONE YEAR - FROM THREE YEARS - FROM FIVE YEARS - OR MORE THAN FIVE YEARS

Q4. HOW MUCH QUANTITY OF MILK YOU USE DAILY ? - 500gm - 1 Ltr. - 2Ltr. - ABOVE 2Ltr’s

Q5. WHAT FEATURES MAKE YOU LIKE THE SANCHI MILK THE MOST ? - PRICE - QUALITY - AVAILABILITY - SPECIFY IF ANY………….

Q6. ARE YOU SATISFIED WITH THE QUALITY OF SANCHI MILK ? - HIGHLY SATISFIED - SATISFIED -MODERATE - UNSATISFIED - HIGHLY UNSATISFIE

Q7. WITH WHOSE REFERENCE YOU HAVE CHOSEN TO USE SANCHI MILK ? - FRIENDS OR RELATIVES - ADVERTISEMENT - LOCAL DEALER - OR OTHER SOURCE

Q8. WHICH OTHER PRODUCT OF SANCHI MILK DO YOU USE ? - GHEE - LASSI - BUTTER MILK - SRI KHAND - SPECIFY IF OTHER …………………………………………………..

Q9. RATE YOUR OVERALL STATISFACTION WITH THE PRICE OF SANCHI MILK? - HIGHLY SATISFIED - SATISFIED -MODERATE - UNSATISFIED - HIGHLY UNSATISFIED Q10. ACCORDING TO YOU IN WHAT ASPECT DOES SANCHI MILK WORK UPON ? - QUALITY - PRICE - DISTRIBUTION - ALL OF ABOVE YOUR COMMENTS ON SANCHI MILK

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SIGNATURE …………………………

THANK YOU

OBJECTIVES OF STUDY

1. To study customer satisfaction of sanchi product

2. TO Analysis the responsiveness of SANCHI PRODUCTS towards

customers

3. TO Analysis the quality and performance of sanchi products

4. TO evaluate the competitiveness of sanchi products

5. TO analyze the overall performance of sanchi