SAKSHI MEHROTRA

New Delhi, IN | +91 9643825736 | sakshim2609@gmail.com

7+ years experienced professional with a deep understanding and appreciation of data processes, and data management procedures. Skilled at identifying and developing data driven insights, and carrying out statistical analysis

I am backed with sound methodical thinking and problem solving ability and hold exposure to all stages of data analytics lifecycle - identification, extraction, loading, transformation/shaping, analysis, reporting, and visualization

Strong service mind-set with an ability to engage with business challenges and deliver a consistent and positive experience

With my current organization Tolexo India, I have been credited for embracing a culture of data driven decision while making use of consumer-driven analytics

Open and confident communicator, willing to take on all issues in a professional manner and work with clients, cross-functional teams and other stakeholders until issues are satisfactorily resolved

Key Areas of Impact:

Sales Operation Relationship ManagementPredictive ModellingMarketing AnalyticsTeam LeadershipExcel, Macros, SQL, MS AccessReporting and Performance MetricsOperational ExcellenceData Management and AnalysisProcess and Category ManagementMarketing Operations

PROFESSIONAL EXPERIENCE

Tolexo India Online Pvt. Ltd. Feb 2015 - Present

Tolexo is the largest B2B e-commerce company for industrial products in IndiaDeputy Manager- Reporting & Analytics

• Joined the start-up, and build the entire vertical of reporting from scratch. • KRA’s include - Setting-up reports for all verticals working in Tolexo –preparing daily, weekly and monthly KPI’s

• Preparing data for all adhoc requests raised by various departments a• Designing Training Modules – Pre-Process (Soft Skills, Selling Skills, Customer Service, Telephonic Etiquette), Process Training Modules, Refresher Modules.• Working closely with Tele sales team to monitor their Training, Quality & Compliance.

• Designed & Implemented new Quality Sheet for the process• Setting up Training Throughput, Operational, Quality & Compliance Targets• Compliance – Setting up compliance guidelines & metrics along with team targets. Main KRA being checking the authenticity if Orders placed by Tele sales and to bring down the overall Return % at organizational Level.• High-end MIS and Real Time Management.• Managing a team which handled reporting as well as training ,quality & Compliance.

• Ensuring all SLA’s are met

Data Management and Analysis Perform analyses on large sets of data to extract actionable insights which would help drive decisions across the business Primary tasked with managing and segmenting data based on customer profile. Work hand-in-hand with marketing team

to provide regular data led target audience insights for mass-mailers, digital campaigns, SMS, and telesales

Develop targeted data led strategies that focus on increasing customer revenue through repeat purchase Compile detailed customer segmentation work on existing customers to better understand customer behavior and build

propensity models – elevated repeat customers from 3% to 16% p.m. Being vigilant to detect fraud and fake ordering - work with the logistic teams to develop models to bring down the

shipment cost and RTO - reduced RTO level from 30% to 17% in a span of 3 months using predictive analysis.

Work closely with senior management and Category Leaders to continuously measure and evaluate the revenue goals and all work processes

Drive improvements in processes including escalations due to delivery/quality issues and database management

Coordinate the development of a reporting process to track progress on revenue and productivity / repeat customer performance including KPIs to ensure optimum efficiency and quality

Lead a team of 3 MIS resources and streamline the planning and designing of reports and statistics which is further used for CEO review.

Encore Capital Group Feb 2011 - Aug 2014

Data Analyst - MIS & ANALYTICS Highlights:

Worked on automating and improving reporting process and structure for the call centre business Supported the achievement of the gross margin and financial management for the multiple processes Worked with the quality and compliance teams to ensure processes and procedures are adhered by team and agents Remotely transitioned 4 new processes and reports from the US team over to the India Office Took active participation in team building exercise by hiring 4 Business Analyst - nurtured them across their roles and

trained them for new analysis such that they could effectively work on migrated process Successfully migrated 55 new reports from US in a span of two months: documented all the migrated reports in SOP

and user guides Employed a creative and intellectual approach to solution design and delivery: introduced analytics; designed and

created tools on Excel and Access through VBA and SQL for the collection processes Extracted data from SQL Server, analyses and reconciles as per business requirements Identified and created a tool for quality team using MS Access - which was regarded as an one stop QA solution

PREVIOUS ENGAGEMENTS

WNS June 2010-Jan 2011

Key Deliverables:* Working in Biomet Health Insurance Process. For Billing of medical equipment’s for US customers .* Preparation of data for Weekly Calibration Call(for different Queue Types) with line of business discussing team's performance, Plans ahead & specific queries of the team & the management.* Monitoring the preparation of Dashboard and other MIS Reporting for monthly review for by senior management team at the Business end* Preparing Beginning of the day report (Volumes & Quality) & End of the Day report mentioning the total volumes processed as per the SLA with the Line of Business.

Bank of America May 2009-June 2010

Key Deliverables:Working in US Mortgage process in home Loans managing their paper work We need to upload the papers in the form of boarding of documents. And after several meeting and court hearing as soon as plan filled in the court we need to negotiate with the amount and on the interset6 part with thy debtor as well as Attorney's in US.

2016

2009

M.B.A., NIBM

B.C.A, Lucknow University

A D D I T I O N A L I N F O R M A T I O N

Date of BirthLanguages

04-01-1988English & Hindi

C R E D E N T I A L S