GREEN DROP FOCUS FROM WITZENBERG MUNICIPALITY

PERSPECTIVE

SALGA

Water Services Master Class

Nathan Jacobs

Witzenberg Municipality

Manager: Water & Sewerage

CAPE WINELANDS LAYOUT

OP-DIE-BERGTULBAGH

P.A.HAMLET

WOLSELEYCERES

GREENDROP CONTENT

• INTRODUCTION

Overview

Our Goals

The benefits

• OUR GREEN DROP GROWTH

• HOW DO WE DEAL WITH IT

• WHAT DID WE IMPROVE

• CONCLUSION

OVERVIEW

The provision of water and sanitation services is a very dynamic and “fluid”

process implying that the variables relating to water and wastewater storage,

treatment, conveyance and consumer engagement need to be managed well. The

Blue Drop & Green Drop Certification Programmes provides the necessary tools

and guidance for a Municipality such as Witzenberg to achieve that in a very

structured and efficient manner. It has in fact resulted in a successful turnaround in

our business.

The most effective and comprehensive process thus far implemented by DWA is

the Blue Drop & Green Drop Certification Programme, which becomes an effective

monitoring tool to manage the entire water & wastewater cycle or segments

thereof within the control of WSAs and WSPs.

OUR GOALS

Witzenberg Municipality strives to:

• Continuously improve and maintain the provision of Excellent Final Effluent Quality

• Always have the TRUST of our communities

• Provide exceptional services as our standard

• Contribute to the overall successful implementation of efficient service delivery principles

• Realise the value of services in terms of community awareness, co-operation and satisfaction.

OUR GOALS

• Our passion is to implement effective standards for our business processes to uplift our communities

• This means:

WITZENBERG MUNICIPALITY

PASSION

COMMUNITY SATISFACTION

GREEN DROP - BENEFITS

• Permanent Green Drop status

• CONFIDENCE, TRUST and GOODWILL exist between

Municipality, Community and other Stakeholders

• Enhanced and sustained acceptable service delivery levels

• Responsible and responsive Consumers

• Economic development for our region

OUR GREEN DROP GROWTH

Criteria Ceres Tulbagh Wolseley ODB

Process Control & Maintenance

Competency

A A A A

Monitoring Programme Efficiency A A A A

Credibility of sample analysis A A A A

Data submission to DWA A A A A

WASTEWATER QUALITY compliance E E E E

Response to failures C G G C

Wastewater treatment works capacity C C C C

Green Drop score 74% 60% 60% 74%

2010 GREEN DROP REPORT

AVE GD SCORE = 67%

OUR GREEN DROP GROWTH

Criteria Ceres Tulbagh Wolseley ODB

Process Control & Maintenance

Competency

90 85.5 85.5 90

Monitoring Programme Efficiency 80 80 80 80

Credibility of sample analysis 100 100 100 100

Data submission to DWA 100 100 100 100

WASTEWATER QUALITY compliance 88 48 48 38

Response to failures 100 100 100 100

Bylaws 100 100 100 100

Asset Management 85 85 85 85

Green Drop score 92.9% 83.7% 83.7% 81.2%

2011 GREEN DROP REPORT

AVE GD SCORE = 89.7%

OUR GREEN DROP GROWTH - SUMMARY

The assessment figures speak for itself.

SYSTEM 2010 (%) 2011 (%)

CERES 74 92.9

OP-DIE-BERG 41 81.2

TULBAGH 60 83.7

WOLSELEY 60 83.7

OVERALL 2009 (%) 67.0

OVERALL 2010 (%) 89.7

WHAT DID WE IMPROVE I.T.O THE GD

CRITERIA?

BASED ON THE ASSESSMENTS,

THE FOLLOWING CRITERIA WAS HIGHLIGHTED TO BE

IMPROVED:

• Process control and Maintenance Competency

• Quality monitoring programmes

• Asset Management and Incident Management Protocols

• Wastewater Risk Abatement Plans

WHAT DID WE IMPROVE I.T.O THE GD

CRITERIA?

I.T.O PROCESS CONTROL AND MAINTENANCE

COMPETENCY

• Classification & Registration

• O&M’s

• Internal & External Maintenance Teams

• Training

WHAT DID WE IMPROVE I.T.O THE GD

CRITERIA…

I.T.O FINAL EFFLUENT QUALITY MONITORING

PROGRAMME EFFICIENCY

• We have upgraded our existing monitoring programmes which now includes operational and compliance monitoring with immediate preventative and corrective action plans.

• These programmes is now used as a trigger for immediate short term corrective actions in case target limits have not been met

• With these programmes we have a proactive and preventative approach which is comprehensive and extends from catchments to consumers.

• Our programmes is also informed by our Risk Abatement Plans process based on the risk assessments done.

WHAT DID WE IMPROVE I.T.O THE GD

CRITERIA…

I.T.O ASSET MANAGEMENT

• Approved and detailed asset registers were compiled and implemented for all our systems.

• Annual reports and registers on all the assets and infrastructure has been compiled.

• These registers contains every component from catchments to consumers

• These audit reports helped us to manage our infrastructure to ensure the production of excellent final effluent

• It also assists us with the evaluation of our operation and maintenance budgets.

WHAT DID WE IMPROVE I.T.O THE GD

CRITERIA…

I.T.O RISK ABATEMENT PLAN

• Risk Abatement plans for all our systems were compiled and implemented.

• Through these we understand the characteristics of our systems, the hazards that may arise and how these hazards create risks.

• This allowed us to have a comprehensive risk-based approach enabling the identification of hazards and their contribution to final effluent quality risks.

WHAT DID WE IMPROVE I.T.O THE GD

CRITERIA…

I.T.O INCIDENT RESPONSE MANAGEMENT

• These plans include easily executable procedures to address

incidents or emergencies and communication with the

appropriate authorities.

• Protocols were developed proactively to enable efficient,

effective and rapid response to incidents thereby limiting

negative impacts on the community to a minimum

IMPROVEMENT WITHIN

STRUCTURES:

• Excellent Cooperation

• Definite Ownership & Pride

• Commitment

COMMUNITIES

• We now have a very good open relationship with our communities

which includes awareness, regular publications of results and a

user friendly municipal website where all the results are available.

IMPROVEMENT I.T.O COMMUNICATION

WITH OTHER MUNICIPALITIES

• The Green Drop Certification Programmes has necessitate the

improvement of relations between municipalities and stakeholders

in the water Sector

• Communication happens more frequent via various media

• A Western Cape Municipal Water Care Forum

CONCLUSION

• Your passion for your Green Drop Goals will inspire your Community to positively contribute towards a better Water Quality.

• The true benefits of your career choice will become a reality.

• Your first attempt should not be your only attempt.

• Continuous improvement and development is very important. It takes a lot of effort and time to form the foundation, but once laid, progress and continuous development is inevitable.

• Regardless of the points, the experience and knowledge gained places you entirely in an advanced state of mind.

• The definition of a failure: “One who is not prepared to venture towards success”.

ACKNOWLEDGEMENT

• Council – Witzenberg Municipality

• EMANTI

• DWA

THANK YOU!