DIEU KHANH HUYEN NGUYEN (SAM NGUYEN)

PERSONAL DETAILSAddress: 1 Chambers Road, Leura NSW 2780Phone: (+61) 402 475 134Email: DieuKhanh.NGUYEN@bluemountains.edu.au

INDUSTRY EXPERIENCE

Food and Beverage Attendant April-October 2015 National Convention Centre Canberra

Banquet Attendant

Pairing food and wine with good demonstration of knowledge about the products. Using appropriate up-selling skill according to the business’s need to increase

profitability. Delivered good barista service. Maintaining and managing buffet during busy service. Communicating efficiently and effectively between Front and Back of House. Working in a fast-paced environment with little instructions needed. Taking orders correctly with written docket and using MICROS competently. Bill presenting, cashiering with cash and credit cards accurately. Enhanced guest’s experiences by anticipating and exceeding customer expectations.

Blue Mountains International Hotel Management School January – April 2015 Taking orders correctly with written docket and using MICROS competently. Communicating efficiently and effectively between Front and Back of House. Bill presenting, cashiering with cash and credit cards accurately. Delivered good barista service. Pairing food and wine with good demonstration of knowledge about the products. Using appropriate up-selling skill according to the business’s need to increase

profitability.

The Chomolungma Restaurant, Manuka, ACT May - October 2015 Ensuring each guest’s F&B needs are met with efficiency and precision. Meeting, greeting and serving guests is with utmost professionalism and superior

customer service. Ensuring set ups for all areas is completed as to specification Safe food handling and

Occupational Health & Safety

Hoa Vien Brauhaus Restaurant, HCM city, Vietnam July – September 2014 Serve food and beverage items in a timely fashion assisting other staffs whenever

required. To be responsible for the organisation of the dispense bar prior to and during

service.

Dispense beverages from the bar, maintaining the correct standard and presentation of all beverages during service periods.

APPLIED TRAININGRoom Division January 2016-Present Blue Mountains International Hotel Management School

Guest Service Agent Assist guests with check ins and check outs. Cash handling and credit card transactions. Handle general inquiries and answer internal/external calls in a professional manner. Take reservation calls when required. Coordinate with other departments such as Food & Beverage, Housekeeping and

Sales team to provide guests with the best service at all times. Assist Duty Manager and Assistant Front Office Manager with administration work.

Porter and Concierge Provide information about local features such as shopping, dining, nightlife, and

recreational destinations. Make travel arrangements for sightseeing and other tours. Receive, store, and deliver luggage and mail. Pick up and deliver items, or run errands for guests.

Reservation Leading the way in delivering a world-class reservations experience for guests. Handling incoming calls from a variety of customers for all of the properties. Responding to emails and faxes relating to general product information and

reservations enquiries. Meeting sales and service targets.

Night auditor Checking and balancing the day’s takings from the hotels outlets. Ensuring accurate charges to our guest’s rooms. Ensuring the safety and security of the guests. Completing the night audit process reconciliation & excel reporting. Front Office duties such as checking in late arrivals, or setting accounts of early

departures. Assisting the team with guest requests, including check-in and out, switchboard

operations and reservations. EDUCATION AND FORMAL TRAINING

Bachelor of Business in Hotel and Resort Management October 2014 – PresentBlue Mountains International Hotel Management School Leura, NSW

Further Training

The Manual Handling Certificate July 2015Responsible Service of Alcohol RSA Certificate ACT April 2015Responsible Service of Alcohol RSA Certificate NSW October 2014

LanguageEnglish Vietnamese

Computer SkillsMicros & OperaMicrosoft Office (Words, Excel, Power Point)

REFEREES

Mr. Roger SargisonFront Office InstructorBlue Mountains International Hotel Management School at Torrens UniversityMobile: (+61) 2 4780 1400Email: roger.sargison@bluemountains.edu.auAddress: 1 Chambers Rd, Leura NSW 2780

Ms. Rizza TimbolExecutive HousekeeperBlue Mountains International Hotel Management School at Torrens UniversityMobile: (+61) 439 250 237Email: Rizza.timbol@bluemountains.edu.auAddress: 1 Chambers Rd, Leura NSW 2780

Ms. Thi NguyenNational Convention Centre AdministrativeNational Convention Centre, Canberra, ACTMobile: (+61) 402 712 589Email: thi.nguyen@ihg.com