SAMBA

e-learning PROJECT

Presented by Faraj S. Al-Monajam

Content

• Need for new way of training

• The Project

• The Accomplishment

Training in Samba

• 2600 employees kingdom wide

• Strong Saudazation drive/200+ new graduate hire yearly

• “State of the Art” training center facility with training statistics:

Mission Statement:

Training to be viewed as competitive advantage of Samba

YearNo. of training

sessionsTotal no. of

TraineesTraining Days/staff

memberParticipants

Training Days

2004 254 2415 4.7 11545

Project 2: Need to restructure training delivery

Strong Product innovations + many new regulations.

A lot of simple/basic training courses

2 regional centers + 26 branches outside of Riyadh

A lot of training travels

Key staff spend 20 days/year in class-room

Major burden on working resources

Lots of present-slides + materials BUT in unstructured format Get lost

Ladies training Increasing needs

Ineffective use of training budget Money spent on repetitive courses

Solution: E-learning

Samba First Experience

• 60 licenses obtained from Citi Bank

• 60 staffs were assigned to use it

• One year access for each licenses

• Each license give you access to 400 courses

Result of first experience

• Only 10 licenses had been used

• 2 of the two licenses were actually used

• 50 licenses were never used

Result of first experience (cont.)

• Accessing Citi Bank licenses were not friendly user.

• You have to long on to Samba web site using a user name and a password

• Then log on to Citi Bank using another user name and password

Samba of First Experience Cont..

• After you log on to Citi Bank web site and want to access a course an access key is sent to the training center for approval

• Then a message is sent to participants telling them that they can use any course they want

• When a staff has difficulty with any course, they contact training center for help

• Training center will contact Citibank and Citibank will contact the third party for solution

Result of first Experience cont..

• The whole process might take 2 weeks for solution

Lesson Learned

• No marketing or awareness was done for any of the staffs about e-learning

• Management support was not there• Technology team was not inform of the e-learning project

so they did not extend any support• Staffs have a first impressions that e-learning is a bad way

of learning

Lesson Learned

It was found that good number of the staffs had no PC to start with

Selection of staffs was not good Arabic e-learning courses were not there

Second Experience

• Management was involved and very supportive as they believed strongly in the benefit of e-learning

• Good selection of e-learning courses was done by the training center

• 20 committed staffs were assigned in the process of selecting courses

• Marketing of the e-learning took “ months all over Samba

Second Experience cont..

• Compulsory e-learning courses were assigned for staffs as a beginning

• 20 committed training coordinators was assigned to monitor the progress of the staffs

• Training center provides monthly report to all business departments about the progress of their staffs

Second Experience Cont..

• Other courses were added in company with the compulsory courses.

• Staffs liked the idea of e-learning courses

• They started taking e-learning courses without coming back to the training center.

Lesson Learned from second experience

• In order for e-learning courses to be effective, they have to be linked to the staff career development

• Diplomas have to be organized like accounting, finance, management etc…

• These diplomas have to be recognized by the organization and have to reflect on staffs promotion

Lesson Learned Cont..

• For in house e-learning courses two copies have to be provided

• Alpha copy, where you can do amendment to the course (usually one month is given from the vendor)

• Beta course will be the final version of the same course where all amendment has been made

Lesson learned cont..

• Arabic courses or the preferred language by the staffs musty be used

• Technology department has to be involved in every single stage of the e-learning project

• In the long run a staff who develop e-learning contents has to be hired

• State of the art learning management system (LMS) and learning content management system (LCMS) has to be implemented

Conclusion

• Management Support and interest in e-learning is the key to your success.

(People see things and say why and I dreams of things that never happened and say why not)

Best wishes and success to all Tunisian people