SAMIP©

Seltatel AdvancedMultimedia Integrated Platform

SAMIP©,out of the present towards the future

©Copyright

It is increasingly important for businesses today

to respond rapidly and effectively to changing

markets and customer needs-on pain of losing

competitive edge. So all companies, whether

small, medium or large, need slim processes and

highly performance communication and collabo-

ration both inside the company and toward their

customers.

IP technology, convergence and multi-channelling,

fixed/mobile integration, web services are the main

means that businesses are adopting to meet this

challenge in the most comprehensively effective way.

The ultimate objectives are to improve time-

to-market, boost productivity, cut costs,

extend the customer base and improve the

customers’ loyalty.

SAMIP© platforms help you to win the battle:

get all the information you need, be reachable

anywhere and in all circumstances to give a

prompt and complete reply to your customers

for their maximum satisfaction.

A challenge that puts the customer at the centre!

Separate infrastructures, lots of different

suppliers, complexity and high ownership

costs, inadequate response times will soon be

vague memories.

In today’s company networks, differing types

of information converge and a vast array of

value-added services are available. The resulting

benefits are reflected in business processes,

which can now offer improved performance,

reduction and optimization of costs and inve-

stments to win customers’ satisfaction and

loyalty.

Seltatel designed its SAMIP© communication

server as the nerve centre of your company

network. The IP-native platform renders inno-

vative technology wide-reaching, flexible and

scalable, enabling your network to enjoy the

advantages of new convergent communication

services made available through communication

applications that can be integrated with the IT

world.

The challenges for businesses today

Communication and collaboration anywhere and at any time: is the value your investment creates

Bus iness process-or iented communicat ion

Usage of IP protocol and standard languages

enables SAMIP© to be an application-oriented

platform. In particular, the platform manages

unified communications, fixed-mobile conver-

gence, multimedia contact centre, personal

telephony, and videosurveillance applications.

Unified communications and fixed-mobile

integration allow the customer to take advan-

tage of the company’s high availability in

terms of people and information.

SAMIP© adapts to the needs of specific market

sectors with its full range of vertical applications

for hospitality (Hotels and Senior Residences),

utilities, transport, defence and security.

Thanks to the standards, the full range of SAMIP©’s

applications can be integrated with the most com-

monly used management systems, such as Enterprise

Resource Planning (ERP) and Enterprise Process

Management (EPM), or other traditional office

applications, for example Microsoft Office or IBM

Lotus Notes.

An innovative and cost-effective solution for any kind of enterprise, individual or distributed

An applications and services oriented communication server

The advantages of SAMIP©

4

Thanks to its flexibility and full range of services,

SAMIP© is the ideal communication platform for

small and medium businesses, small offices and

branches, and companies of medium and large

complexity, even with distributed locations.

SAMIP© is a full-blown multimedia communi-

cation server built around highly integrated

innovative technologies. It uses the standard

protocols and languages (SIP, HTTP and HTML,

XML) and has interfaces (Ethernet, Wi-Fi, TAPI)

for interoperability across different networks,

systems, hardware devices and software appli-

cations, including those of 3rd parties.

SAMIP© accommodates distributed configura-

tions on broadband interconnections that

deliver big benefits for cost cutting and effi-

ciency, especially for multi-branch companies

and private virtual networks.

The advantages of SAMIP©

SAMIP©’s architecture is based on IP protocol, the

reference protocol for networked communication

and the core of its own communication manager

functionality.

Systems based on this architecture representthe future development of business communi-cation because they provide connectibility anddialogue between new generation (hardwareand software) appliances and legacy devices.

Thanks to its modular and scalable architecture,

SAMIP© guarantees integration and interoperability

with existing systems thus protecting investments

already made and making it possible to grow

in line with specific hardware and software

requirements. The system management applica-

tions can be used to provide local and remote

provisioning, both online and offline, to make

the platform management itself even more

streamlined and efficient.

IP Network

Management

ISDNPSTN

ProvisioningServer

BillingServer

AlarmServer

Digital phone

Analogue phone

SIP phone

LAN

NETfon SIP client on PC

Wi-Fi phone

DECT

5

SAMIP©

Open and scalable platform

The completeness of its management applications

allows SAMIP© to be also implemented as IP-

managed PBX. For customers, this means a

cost-effective and less complex configuration

since it’s managed by the outsourcer or by the

Carrier directly.

The IP-managed SAMIP© solves the problem of

small-medium sized companies that on one hand

need services to improve their work processes, and

on the other hand have some difficulties to make

relevant investments on latest technologies.

Thanks to IP-managed SAMIP©, customers will

have the services they need and the possibility

to upgrade them according to their new requi-

rements, just by paying a fee. In addition to

this, they won’t have to worry about infra-

structures and maintenance that will be direc-

tly managed by the Carrier or the outsourcer

in a completely transparent way.

IP-managed SAMIP© systems is currently certified

by Telefonica’s (Spain) and Telecom Italia’s

(Italy) flat offers.

SAMIP© managed IP-PBX: a new class of services

The advantages of SAMIP©

SAMIP© was designed to work as the basic

platform for your communication applications

and to integrate them with your other IT systems.

A company network using SAMIP© creates values

for its processes and for the business, by facilitating

truly all-embracing communication, which is vital

to acquiring and retaining the customers’ loyalty.

The SAMIP© platform is based entirely on the

SIP protocol, working alongside XML and

HTTP, the two market standards for IP networks,

for data exchange, and the RTP protocol for

streaming data flows.

The SIP protocol means flexible use of new

generation terminals and applications such as

SIP phones, Wireless SIP phones, Softphone for

PCs and palmtops.

XML is one of the basic languages in the deve-

lopment of new Service Oriented Architecture

(SOA) systems and is therefore vital for the

interaction between communication applica-

tions and other IT applications.

SAMIP© gives the customer the means for creating

new application services by integrating those

already existing on the platform to satisfy the

emerging business needs. This feature makes

SAMIP© the ideal platform for a gradual deve-

lopment in the portfolio of services specially

designed for vertical markets.

An innovative SIP and HTTP based platform

The IP-native SAMIP© platform provides Voice

over IP (VoIP) enabling connected devices (fixed

and mobile phones, palmtops, etc.) to communi-

cate in network with other systems, whether new

generation or traditional. VoIP resources can be

enabled gradually and in a simple way.

In order to manage communication among

already existing IP, analogue, digital phones and

PBXs, SAMIP© acts as dedicated gateway.

With SAMIP©, a company network can be exten-

ded by using WAN connections based on SIP and

H.323 IP trunking functionalities and can integrate

traditional systems by means of Q.Sig standard.

SAMIP© supports ISDN, Frame Relay, CDN and

xDSL connections and the possibility to make

VoIP trunk calls.

SAMIP© supports Call Backup if the main service is

not available.

SAMIP© VoIP

6

IP Network

ISDNPSTN

Digital phone

Analogue phone

SIP phone

LAN

NETfon SIP client on PC

Wi-Fi phone

DECT

SAMIP©

SAMIP© makes it possible to exploit SIP based

IP Lan Telephony functions, which is crucial to

the concept of anytime, anywhere connections

whether locally or from remote (eg. Home

Office or through PDA phones). With IP Lan

telephony, IP phones can be connected to the

network as if they were a common element of

the data network, also using applications on PCs.

The capacity to treat voice traffic in packets

(VoIP) and have data interfaces with the outside

world are essential prerequisites for enjoying

the benefits of new generation applications

services and, more generally, the cost reductions

and process improvement that customers are

expecting. Distributed companies in particular

can benefit from VoIP connections on virtual

networks between their various sites, thus

reducing their costs and optimizing the com-

munications.

With SAMIP©, users can connect software phones

(softphones), make telephone calls directly

with the PC/notebook, integrate IP phones

with mailing applications (typically Microsoft

Outlook) to manage incoming and outgoing

calls using a PC/notebook and the existing

telephone book.

SAMIP© allows remote users to work as if they

were in the office. And all this without sacrificing

anything in terms of communication quality

and reliability.

VoIP, IP Lan Te lephony, Network ing

The Advantages of IP Lan Telephony with the SAMIP© platform

7

SAMIP© runs Unified Messaging applications

with its Messaging Manager, which handles all

information channels between devices and

platform (email, fax, voice, mms, sms, video).

In practice, this means the user has transparent

univocal access to all types of messaging used

by the company wherever he/she is and from

any device (PC, palmtop, smartphone).

The unified messaging services provided by

SAMIP© also through the integration of the

fixed/mobile communication world are crucial for

the company’s availability.

These services are:

• Voicemail: directly integrated in SAMIP©’s central

unit without need for additional resources. The

VM is also linked with the SMS management

feature. In fact, SAMIP© can notify users of a

new message in their mailbox sending a text

message to their mobile phone. SAMIP© also

provides automatic operator.

• Voice2Email: integrates the voicemail with

the mailbox to deliver a new voice message,

which is attached to the email as a wave file

so that it can be easily listened even via web

browser.

• Fax2Email: a fax server enabling faxes to be

sent and received via email.

• SMS2Email: enabling SMS to be sent and

received via email.

Unified Messaging Applications

Unif ied Communicat ions

8

The architecture of SAMIP© allows a strong

integration with third-party Unified Messaging

services. In particular, the integration of SAMIP©

with Microsoft’s Unified Communications suite

has now been certified for a more complete

and powerful platform thanks to the integration

with Office and Exchange, among the most

widespread office applications.

SAMIP© was designed to improve the company

processes: this means optimization of costs

and investments, a more agile business and

improved customer satisfaction. That’s why

SAMIP© perfectly integrates Microsoft’s Office

Communicator/Exchange Server. A technological

important liaison for a final product that meets

people’s ever-increasing need for mobility.

Thanks to SIP protocol, SAMIP© acts as IP

Gateway between OCS/Exchange server towards

PSTN/ISDN traditional networks, new genera-

tion IP networks, and terminals. In this way, the

unified messaging features are available through

any network and terminal even out of the

company’s offices.

As a matter of fact, Seltatel terminals and

telephone clients provide the Rich Presence services

offered by OCS: the telephone state is actually

monitored in real-time and displayed on Office

Communicator and all Microsoft Office appli-

cations. In this way, it is possible to answer calls

benefiting from both Seltatel terminals’ audio

quality and comfort and Microsoft applications

user interfaces’ interactivity and flexibility.

SAMIP© integration with Microsoft OfficeCommunicator/Exchange Server 2007

ISDNPSTN

CSTAgateway

Office Communications

server 2007

Traditionalterminals

IP appliance

SIP

IP

Office live meeting

Mediation server

ISDNPSTN

Unified Messagingserver role

Exchange Mailbox server role

Traditionalterminals

IP appliance

SIPIP

Hub Transportserver role

Message WaitingIndication Server

Active Directory

SAMIP©

SAMIP©

Integration of SAMIP©

with Microsoft OCS

Integration of SAMIP©

with Microsoft Exchange

Mobi l i ty

To satisfy the increasing need for anytime and

anywhere communication, SAMIP © offers

fixed/mobile integration services ensuring the

best availability of people whether in the office or

out.

SAMIP© employs GPRS and UMTS networks to

reroute calls to mobile phones as well and to send

call acknowledgements to mobile phones in the

event of service unavailability.

SAMIP©’s fixed/mobile convergence solution

can be configured on a mobile phone that

supports SIP clients through the personal

mobility feature. Practically, it is possible to

transfer an incoming call first to the configu-

red mobile telephone and then to the voice

mail, in case the mobile is busy or there is no

network coverage.

Fixed-Mobile Integration Applications

Personal Telephony applications

9

These applications, DCP (Desktop Communicator

Professional) and DCS (Desktop Communicator

Supervisor), manage communication services via a

PC thanks to SAMIP©’s TAPI interface.

An easy-to-use and user-friendly graphics

interface that allow users to open and close

calls, monitor the state (busy/free) of the

extensions and decide to display it (even for

remote extensions), and administer telephone

directories (Outlook, ODBC applications).

Through SAMIP©’s Telephony Service Provider,

DCP and DCS applications interact with the server

that collects the state of all the extensions in the

network and allows their visualization.

Among SAMIP©’s Personal Telephony applications,

there is also a series of applications for video

calls, which can be made from a PC, laptop or

other mobile devices, delivering maximum

flexibility for users.

Desktop Communicator

Mult imedia Contact Center

10

SAMIP© isn’t just a convergent communication

platform – it’s a full-blown communication server

furnishing an array of applications including

the IPvalue suite, which can supervise a

Call/Contact Center via a simple web browser.

SAMIP© uses IPvalue to implement intelligent

management and distribution policies for

inbound and outbound traffic, also with the

support of Text-to-Speech for reading emails,

faxes, sms and information retrieved from

management databases from a phone.

IPvalue is part of SELTATEL’s Customer

Relationship Management suite and can be

integrated with CRM applications from other

certified IT vendors.

Multimedia Contact Center management applications

The Personal Mobility services enable people’s

mobility, a growing need in today’s business world.

With Personal Mobility, users can configure their

availability anywhere. In particular, users can

define a series of rules that, when an inco-

ming call is not answered or gets a busy tone,

allow the call to be transferred to different

destinations (mobile phones, voicemail, group

destinations). The rules of Personal Mobility

can be set both by the administrator and the

user in a flexible and easy way through the

web interface.

Personal Mobility

IPvalue Contact Center

IPvalue Contact Center

In tegrated appl icat ions

Integrated applications with SAMIP©

SecurityHospital

Hotel Sales & Marketing

One of SAMIP© ’s most innovative characteristics

is that it enables the customer to seamlessly

develop new applications that integrate and

employ the services offered by the platform

itself.

SAMIP© does this with a software tool called

Service Designer, which provides primitives that

the system integrator uses to create new appli-

cations or integrate 3rd party applications.

Service Designer doesn’t require the person

doing system integration work to have in-depth

knowledge of this system or, therefore, of the

platform itself.

Service Designer allows the creation of vertical

applications that are tailor-made to suit the

needs of specific sectors and customers

SAMIP© Service Designer

SAMIP© Media Server

IPvalueContact CenterSAMIP© Messaging Manager

ISDNPSTN

2.5 G 3 G WLAN xDSL

Service Designer

SAMIP©

Communication ManagerSAMIP©

Gateway

Banking

11

Offer the best services to the clientele and

allow the hotel management to have a com-

plete view and control of their structure are

key issues for modern hotels. Through these

services, guests and staff can have access to

communication services that fully satisfy their

needs.

The SAMIP © platform provides a suite of

integrated services for hotels (check-in, check-

out, etc.) that can be used through the phone,

web browser or via serial port together with a

3rd-party application.

The suite includes: management and configu-

ration via browser, management of billing,

wake up calls, room state, and room alarm,

and the possibility to configure services and

show reports, e.g. the complete room state.

To satisfy the needs of medium and large

hotels, the hotel suite can be interfaced with

the most common hotel applications (Fidelio,

Scrigno, Hotel ++, and HOAsys).

Services for Hotels and Senior Residences

Hospi ta l i ty

12

Management and Prov i s ion ing

SAM Manager and SAMBuilder form an advanced

management and provisioning suite providing

management of SAMIP© systems both online and

stand-alone. This is an extremely compact

management solution grouping in a single

tool all the functions required to manage

systems via a single control panel, either locally

or remote or even with a simple web browser.

This last characteristic is particularly important

for optimizing the activities of resources and

cutting management and maintenance costs,

especially for carriers and Internet Service

Providers (ISP) offering a complete hosting ser-

vice. The suite is also included in SAMIP© IP-

Managed version.

SAM Manager comes in a Basic version for

small and medium businesses with few sites,

where management data may be both local to

the platform and distributed across shared

network directories. The Advanced version,

for large enterprises and service providers, is

designed to handle a complex infrastructure

with redundant servers and high reliability.

With SAM Manager , users can select a language,

change the route of the network path,

create/delete a network path, create/delete/edit

exchange data, monitor alarms (both current and

historical), and boot the SAMBuilder configura-

tion programme both on-and offline.

SAMBuilder is a client installed on a PC for

configuration and maintenance of SAMIP©.

SAMBuilder manages, among other things,

the numbering plan, configuration of users

and lines, user and service enabling, unified

messaging management and system network

alarms management.

The comprehensiveness of the functions in the

SAM Manager and SAMBuilder suite boosts the

efficiency of the entire solution by enabling the

user to improve intervention times, cut ownership

costs and optimize Return on Investment (ROI).

On SAMIP© platform, the remote management

is realized through the IP network or through

a dial-in connection via an external modem

connected to the serial port of the platform.

System Management

SAM Manager

SAMBuilder

13

Management and Prov i s ion ing

SAMIP© management suite now includes the

web access version, a web interface that provides

a full range of functionalities according to the

user’s profile, among which diagnostics, firmware

and software management, provisioning and

system advanced management.

Almost all functionalities are managed by the

administrator, while the single network user

can manage personal information through the

same interface (e.g. setup of call forwarding,

personal mobility, access to the centralized

phone book to look for speed numbers or

extensions). The information included in the

telephone book can also be imported or

exported through text or excel files.

Users can search a phone number in the centralized

phone book and, if they are enabled, use the

click-to-dial feature directly from the web.

Moreover, it is possible to send an email, a sms

or a fax to a selected entry, according to the

availability of the gateway (for SMS, for example).

In the centralized phone book, one or more

telephone numbers and email addresses can

be linked to an entry. The search criteria offered

are different: surname, name, and company,

for example.

Management via Web Access

14

SAMIP© Web Personal Provisioning

SAMIP© Web Access

Alarms

SAMIP© Element Manager, is an advanced

application for the management of alarms and

together with the management and provisio-

ning applications, compose the complete

management centre of SAMIP©.

The Element Manager, organizes the systems

in a tree structure and collects and notifies the

alarms in real time through a constant moni-

toring. If an alarm is detected, the application

sends a notification to the configured email

addresses. Thanks to the Unified

Communication services, the alarm notifica-

tions can then be addressed for example to a

mobile phone, guaranteeing maximum atten-

tion even when the personnel is out of office.

The complete management suite has the

advantage to keep the network always under

control, allowing the on-site or remote inter-

vention according to the type of alarm.

The Element Manager suite is based on three

modules, each of them with a precise role in

the interaction with the other network

systems: client, server, agent.

The client reads and writes the alarm data in

the database from which it receives and shows

the alarms.

The server downloads the alarms from the

monitored SAMIP© platforms regularly and

after a notification coming from the monitored

platforms after specific events. The server

records the alarms in the database and

performs all the needed actions.

The agent notifies SAM Manager , the external

software that monitors the platforms.

With Element Manager is possible to collect,

record, and transmit the alarms coming from

the networking platforms, have different notifi-

cations according to the user’s needs (email,

SMS), and display a real-time graphic represen-

tation of the network.

Alarm Management

15

SAMIP© Alarm Management

SAMIP©’s scalability and flexibility allow for

gradual investment in step with the customer’s

actual needs. Scalability is a key issue for single-

site and multi-site companies in the perspective

of a local and geographical growth.

In this way, both small, medium and large

businesses can optimize their investments

and be sure of a good return (ROI) thanks to

the possibility of a gradual growth of their

network.

SAMIP© is expandable both locally and geo-

graphically by virtue of expansion modules

that increase the number of analogue, digital

and IP users.

High scalable solution

The SAMIP© convergence platform is highly inno-

vative and is designed to operate in and fully

integrate with an IP network. SAMIP© retains its

conventional telephony capability however,

which SELTATEL understands is of great impor-

tance to clients, also in terms of the technologies

they have already invested in and implemented.

SAMIP© offers advanced telephony services

including all the most sophisticated call control

functionalities required by company communica-

tion networks. All multimedia communication

applications will be greatly benefited by these

services, with high performance guaranteed.

The PBX services supported by SAMIP© include,

in addition to basic telephony, advanced func-

tions such as incoming and outgoing call rou-

ting, call transit and the possibility of having a

uniform numbering plan with different access

profiles per class of service.

SAMIP© also provides Line Sharing and Direct

Trunk Selection services that are used respectively

to manage any entity associated to a button or

led of the telephone, and to make an internal or

external call by pressing a button associated to a

user; the same button is also used to answer the

calls coming from the same user.

SAMIP© also offers Inbound Routing service to

configure routing rules on incoming calls accor-

ding to the calling number, called number, and

call date/time. This service is typically used to

manage support centre or commercial offices,

and offers an important improvement of effi-

ciency and a biggest satisfaction of the customers

thanks to the optimization of response times.

The availability and completeness of these voice

services, which can also be used via a PC with

Personal Telephony applications, is a further gua-

rantee of improved business efficiency.

SAMIP© Telephony Advanced Services

Advanced Serv ices

16

Developed to be the fulcrum of company

communication, the SAMIP© platform is a server

that distributes and administers services to

the terminals linked to it, which behave like

intelligent clients.

SAMIP© operates analogue, digital, IP, Dect and

Wi-Fi phones both proprietary and standard, as

well as PC based Personal Telephony applications

(softphone), palmtops and smartphones, thus

guaranteeing full mobility of services and also

providing effective integration with other

applications such as conferencing and collabo-

ration. Meaning improved productivity.

SAMIP© offers a full range of connectable

devices, making the platform an invaluable

solution.

A full range of fixed and mobile devices

The range of IP terminals and client softphones

designed to meet changing customer needs,

such as mobility, includes:

• IP NETfon terminal: the brand new Seltatel’s

IP phone with an innovative design, an easy-

to-use interface, a wide display, Power over

Ethernet (PoE), and a full range of IP services

ensuring Quality of Service (QoS). Netfon is

also designed for remote applications such

as teleworking.

• client IP SOFTfon: a software application

that turns a PC into a fully equipped

telephone platform.

With the client software and a headset

(optional), communication services thus

become available and manageable via PC.

• SIP client video softphones

• SAEfon multi-function digital phones for a

high quality of service with the possibility to

use services directly from the terminal

• the Zenyth family of analog phones,

among which Prestige, a customizable

phone designed for hotels’ specific needs

• standard SIP phones

SAMIP© user terminals

NETfon 300

Nokia E Series

Softphone client

Termina ls

17

Models

SAMIP© runs on a high-reliability proprietary

hardware platform that incorporates a number

of special innovative details in its various com-

ponent parts, such as hot-swappable modules,

high-speed buses, integrated battery chargers,

extended environmental conditions, and cen-

tral unit redundancy.

The platform models are:

• SAMoffice 2C

The compact model of the SAMIP© family,

with a range of terminals up to 32 IP clients

and 32 TDM ports. The suitable solution for

small offices or remote sites of distributed

small and medium businesses. SAMOffice 2C

has the same potential features of all the

other members of its family, besides main-

taining the same characteristics of scalability.

• SAMoffice 4

An entry-level solution for small-medium

companies and offices, this communication

server has four slots operating up to 128 IP

clients and up to 160 TDM ports through its

extended module.

• SAMoffice 8

This is the mid-range solution for medium

size users (SME), a medium capacity server

with 8 slots managing up to 384 IP clients and

up to 640 TDM ports via extended modules.

• SAM 4000E

This is the high availability/high capacity

solution for Large Accounts and Enterprises.

It has 15 basic slots modularly expandable to

119. It can serve up to 1512 IP clients and up

to 2560 TDM ports. With its redundancy

capacity, SAM 4000E is ideal for “mission

critical” applications.

• SAM Media Server

This integrates both proprietary and 3rd

party IT applications using 3rd party TAPI.

It’s an open standard x86 server running on

Microsoft Windows and integrated with

DSP and a software driver providing auxiliary

TAPI/Wave resources.

SAMIP© family models

SAM 4000E

SAM MS

SAMoffice 4

SAMoffice 8

18

SAMoffice 2C

Genera l sys tem character i s t i cs

SIP NATIVE TELEPHONE SERVICES UTILITIES FOR SIP USERS

SERVICES FOR SIP USERS

SIP Proxy Server (RFC 3261)

SIP Registrar Server (RFC 3261 / 3327)

SIP Redirect Server (RFC 3261)

Multi-Media Transport with SDP protocol(RFC 1889)

Session description with SDP protocol(RFC 3264)

DNS management procedure (RFC 3262)

IP switched P2P

Pooled DSP management

Calling Line IdentificationPresentation/Restriction (CLIP/CLIR)

Connected Line IdentificationPresentation/Restriction (CLIP/CLIR)

Hold/Unhold (RFC 3261)

Call forward (RFC 3261)

Call transfer (RFC 3515 / 3891)

Conference (DRAFT 00)

Instant messaging (RFC 3428, partial)

Video-call (RFC 2327)

Multi-line

DTMF transmission / reception (RFC 3261 / 2833)

Registration controlled by managementsystem

Hierarchical SIP user management byclass of service

Controlled access to system resources: • outband outgoing calls• abbreviated numbering• restricted numbers

Fast/preferential access for “trusted-host”type SIP remote users

Voice mail

“Forking SIP” group management(RFC 3261)

Services management with interactiontowards traditional users:• Call forward• Call transfer

VOIP CHARACTERISTICS VOIP AND TOIP SERVICES DATA NETWORKING

Signalling:• SIP (RFC 3261)• H.323 (ITU-T)

Voice codes: • g.711 (ITU-T)• g.729a/b (ITU-T)• g.723 (6.3) (ITU-T)• g.723 (5.3) (ITU-T)

Network Echo Canceller (ITU-T G.168)

Voice Activity Detection (VAD)

Comfort Noise Generation (CNG)

Configurable Jitter Buffer

QoS via DiffServ(RFC 2474 / 2597 / 2598)

QoS via TOS (RFC 791)

Gatekeeper H.323 (ITU-T)

Backup for trunk lines

Music on hold

SIP gateway • analogue/digital/DECT terminals• analogue/ISDN (BRI/PRI) lines• DECT RBS• QSig networking• S0 Data

H.323 gateway (ITU-T H.225.0 / H.225.0)

SIP networking with protocol SIP-T(RFC 3204)

T38 Fax (ITU-T)

SIP standard terminal support:• hardphone• softphone

SIP Wi-Fi standard terminal support(IEEE 802.11)

SIP hybrid Wi-Fi terminal support - 2/3 g(IEEE 802.11 / ITU-T IMT-2000)

H.323 standard terminal support (base call) (ITU-T)

Proprietary IP terminals for KTS services:• hardphone (NETfon)• softphone

Internet connection to company LAN via NETfon telephone:• teleworking• branch office

Power-over-Ethernet (PoE) (IEEE 802.3af)

Access to 10/100Mbit/s Ethernet (IEEE 802.3)

QoS via DiffServ (RFC 2474 / 2597 / 2598)

QoS via TOS (RFC 1349)

Dial in

Genera l sys tem character i s t i cs

LEGACY PBX SERVICES APPLICATIONS AND CTI MANAGEMENT AND PROVISIONING

User terminal management:• analogue (CEI 103, TBR 21)• proprietary digital (SAEfon CL family)

(CEI 103)• ISDN on S0 interface (ETSI TBR-3)• DECT (integrated)

Operator console (CEI 103): • operator terminal • proprietary digital

(Microsoft TAPI 2.2)• operator console on PC for

partially/totally blind

Trunk line terminal management:• analogue (ETSI TBR-21)• ISDN PRA

(ETSI TBR-4, 300 102, 300 125) • ISDN (BRA)

(ETSI TBR-3, 300 102, 300 125)

Private network terminal management:• analogue E&M• digital: QSig (2Mbit/s)

(ETS 300 011 / 300 170 / 300 171 / 300172 /300 173 / 300 237 / 300 238 / 300260 / 300 261)

Legacy class 5 telephone services

Caller ID (ETS 300 778-1)

Supplementary ISDN services:• malicious call identification

(ETS 300 128/129/130)• caller identification

(ETS 300 089/091/092)• identification of connection

(ETS 300 094/096/097)• restriction of caller/connection

(ETS 300 090/091/093/095/096/098)• hold and retrieve (ETS 300 196-1)• 3-way conference (ETS 300 188-1)• standard “pilot SIP” and ETSI-DSS1 call

meter • tele-reading of costs

QSig services:• basic call (ISO/IEC 11572)• name identification (ISO/IEC 13868)• diversion (ISO/IEC 13673)• call transfer (ISO/IEC 13869) • call offer (ISO/IEC 14843)• call completion on busy subscriber

(ISO/IEC 13870) • call completion on no reply

(ISO/IEC 13870)• path replacement (ISO/IEC 13874)• advice of charge (ISO/IEC DIS 15050)• message waiting indication

(ISO/IEC 15506)

Least Cost Routing (LCR)

1st party TAPI (Microsoft TAPI 2.2)

3rd party TAPI (Microsoft TAPI 2.2)

Personal Telephony CTI

Supervisor Telephony CTI

Contact Center:• multi-channel ACD • IVR• SMS services• WEB services

- Click to chat - Click to talk (VoIP)- Call me back- Co-browsing

• CRM oriented• Statistical reporting • Call Flow Editor

INTEGRATED VM / AA

Facility UM (Unified Messaging):• Voice2Email• FAX2Email• SMS2Email

Personal Multi Video Conference

IP Management:• online and offline configuration • FW loading of central and peripheral

units via web• loading of courtesy announcements

via web• configuration release management

facility• online and offline maintenance • online alarms collection• accounting and CDR

Web Personal Provisioning

Multi-site Management:• alarm• accounting

SNMP-TRAP (RFC 1157) Service Support

Genera l sys tem character i s t i cs

SAMIP© PLATFORM CERTIFICATIONS

CE marking (EC directive 1999/05:• ETSI EN 300 386• EN 55022• EN 55024• EN 61000-3-2• EN 61000-3-3• EN 60950)

Interoperability on TI Hyperway network (SAMofficeexchange network) (Telecom Italia Lab.)

PSTN interface (ETSI TBR-21)

ISDN-PRA public network interface (ETSI TBR-4 ETS 300102ETS 300125)

ISDN-BRA public network interface (ETSI TBR-3 ETS 300102ETS 300125)

Caller ID (ETS 300 778-1)

Environmental tests (ETS EN 300 019 class 3.2 in use)[carried out in internal laboratory]

Certifications

Configurations and expansions

MODELS SUB-RACK PERIPHERAL UNITSUSER IP

TERMINATIONSTERMINALS/LINES*

SAMoffice 2C 1 2 32 32

SAMoffice 4 BASE 1 4 128 64

EXPANSION 1 Expansion 8 128 128

SAMoffice 8 BASE 1 8 384 128

EXPANSION +1 Expansion 16 384 256

+2 Expansion 24 384 384

+3 Expansion 31 384 496

SAM 4000E BASE 1 15 1512 240

EXPANSION +1 Expansion 31 1512 496

+2 Expansion 47 1512 752

+3 Expansion 62 1512 992

+4 Expansion 78 1512 1248

+5 Expansion 94 1512 1504

+6 Expansion 110 1512 1760

+7 Expansion 126 1512 2016

NB. *: maximum configuration not achievable at the same time

www.seltatel.it

SELTATEL reserves the right to apply modifications without further notice. 720034001-A0-GB Ed. 2 1k-11/2008

SELTATEL S.p.A.

Headquarters

64019 Tortoreto Lido (TE) Italy

Via Nazionale, Km 404,500

Tel. +39.0861.772.511

Fax +39.0861.772.555

info@seltatel.it

Sales offices

29010 Cadeo (PC) Italy

Via Emilia, 231

Tel. +39.0523.5016.1

Fax +39.0523.5016.333

info@seltatel.it

SELTA España, S.A.

28935 Móstoles (Madrid)

Pto. Guadarrama, 50 - Spain

Tel. +34.91.6160825

Fax +34.91.6657759

selta@selta.es

CERTIFICATE n. 9110.SEL7

UNI EN ISO 9001