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Class 12

Sample Question

Papers

Business Studies

Strictly Based on Latest Syllabus Issued by CBSEfor 2015 Examination

*Solutions for SQP 6-10 can be downloaded from www.oswaalbooks.com

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Typeset by : Panchsheel GraphicsPrinted by : Upkar Printing Unit

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CONTENTS

Syllabus-2014-15 v - viii

Sample Question Paper (Issued by CBSE) 9 - 16

Kindly ignore the pattern of the SQP as it has been revised now.

The SQP's in the following pages follow the revised latest CBSE syllabus for March 2015 Examination

1. Sam ple Question Papers (Solved)

Sam ple Que stion Paper 1 17 - 18

Sam ple Que stion Paper 2 19 - 20

Sam ple Que stion Paper 3 21 - 22

Sam ple Que stion Paper 4 23 - 24

Sam ple Que stion Paper 5 25 - 26

2. Self Asse sm ent Papers (Unsolved)

Sam ple Que stion Paper 6 27 - 28

Sam ple Que stion Paper 7 29 - 30

Sam ple Que stion Paper 8 31 - 32

Sam ple Que stion Paper 9 33 - 34

Sam ple Que stion Paper 10 35 - 36

3. Solutions

Sam ple Que stion Paper 1 37 - 41

Sam ple Que stion Paper 2 42 - 47

Sam ple Que stion Paper 3 48 - 53

Sam ple Que stion Paper 4 54 - 58

Sam ple Que stion Paper 5 59 - 64

* SOLUTIONS for Sample Question Paper 6 to 10 can be downloaded from

www.OswaalBooks.com

Believe in YourselfThis is the foremost barrier to be crossed for scoring high marks in exams. One needs to believe in his / her

ability to learn, memorize and reproduce what has been learnt. Exams are nothing but the test of our faith, confidence and knowledge.

Follow a Time – TableA well set time table allotting specific durations for studying, sleeping, playing/surfing the net and eating

can help every student a lot. Every above quoted thing has to be done every day. A proper schedule can help a student beat examination stress.

Set Every Day GoalsPreparations should be done every day to excel at the day of exams without depending upon any miracle

capsule to bail you out at the last moment. By setting everyday targets and goals, one can achieve incredible results in terms of efficiency and performance.

Take care of your HealthHealth is wealth. This adage never fails. Only a sound body and sound mind can work effectively towards

achieving any objective. Thus to sum up, healthy body is a mandate for rigorous mental exercise that comes up during examinations.

Practice DailyWe eat daily, we sleep daily, so why not study daily?

Regular practice in every subject will keep students close to a subject. If one avoids any subject for more than three days in a go, he/she is bound to lose interest in it.

1.TIPS N

How to Score

2.

3.

OSWAAL Your Elixir of Positivity & Confidence Positivity and confidence can do wonders to your grades,

far more than you can think. By studying from Oswaal Sample Question papers, you develop confidence in yourself which makes you positive and hence gives you the winners advantage!! A bunch of important questions along with their systematic presentation helps you tremendously in studying effectively.

OSWAAL - Your Planner For Examination PreparationsYou must make a schedule for your studies followed by

strict implementation of that schedule. Oswaal SQP's give you questions on the important topics or topics which need more practice or time. Oswaal SQP's include last year exam questions as well as sample papers for the proper schedule of your study. You may also study with your friends and make the entire learning process fun!!

OSWAAL - Your Confidence Booster Just before the ExamOne should never try to read, study or cram anything new

just before the beginning of your exam. You can just open your Oswaal SQP's and read through the answers highlighted by you a night before for the last time and then put away all your books. This gives you a new wave of confidence just before the commencement of your exam!

4.

5.

High in your Examination?

How to get 6.

7.

8.

9.

10.

1.

2.

3.

Play GamesPlaying games – both the indoors and

outdoors, help in inculcating a practical approach towards dealing with a problem along with beating the examination stress.

PresentationTill now we have discussed the pre-exam tips.

This is a crucial tip while writing the examinations. A systematic and neat display of answers can boost your chances of scoring high.

Time ManagementYou need to manage time not only during

exam preparations, but also at the time of solving the Question paper. Carrying a wrist watch during exams is an excellent way to manage time well. You should also try to save some time at the end of the paper to recheck the answers.

Sleep WellA sound sleep a night before exam helps us

relax and rejuvenates our mind. The tired brain needs and we need to understand the needs of our brain, only then we will be able to make the most out of it especially during examinations.

Relax YourselfThis is last but not the least. Relaxing is

like meditating. When we are relaxed we are the most efficient in reproducing what we have learnt.

The 'OSWAAL' Advantage?

SYLLABUS – 2014-15Time : 3 Hours 100 Marks

Units Periods Marks

PART A: PRINCIPLES AND FUNCTIONS OF MANAGEMENT

1. Nature & Significance of Management 14

2. Principles of Management 14 16

3. Business Environment 12

4. Planning 14

5. Organizing 18 14

6. Staffing 16

7. Directing 18

8. Controlling 1420

120 50

PART B: BUSINESS FINANCE AND MARKETING

9. Financial Management 22

10. Financial Markets 2015

11. Marketing Management 32

12. Consumer Protection 1615

PART C : PROJECT WORK 30 20

120 50

PART A: PR INCIPLES AND FUNCTIO NS O F MANAGEMENT

Unit 1: Nature and Significance of Managem ent 14 Periods• Manage m e nt- conce pt, obje ctive s and im portance .• Manage m e nt as Scie nce , Art and Profe ssion.• Leve ls of Managem e nt• Manage m e nt fu nctions- planning, organising, staffing, dire cting and controlling.• Coordination- conce pt and im portance .

Concept in clud es m ean in g an d ch aracteristics/features.O bjectives - organ ization al, social an d person al.M anagem en t as art- Features of art an d th e existen ce of th ese features in m an agem en t.M an agem en t as scien ce- Features of scien ce an d th e existen ce of th ese features in m an agem en t. M an agem en t as profession -features of profession an d th e existence of th ese features in m an agem ent.Levels of man agem en t-Fun ction s of m an agem ent at top, m id dle an d supervisory levels w ith n am es of job position s.Unit 2: Principles of Managem ent 14 Periods

• Principle s of Manage m e nt- conce pt and significance .• Fayol’s principle s of m anage m e nt.• Taylor’s Scie ntific m anage m e nt- principle s and te ch niq u e s.

M ean in g of prin ciples of m an agem en t. Nature of prin ciples of m an agem en t by statin g th eir basic ch aracteristics.Sign ificance or n eed of principles of man agem ent. Principles of Scien tific. M anagem ent given by Taylor- Science, n ot ruleof th um b; H arm on y, n ot d iscord; Cooperation , n ot in d ivid ualism ;Developm en t of each an d every person to h is or h er greatest efficien cy an d prosperity. Taylor’s tech n iques of Scien tificm anagem en t: Fun ction al Forem an sh ip; Stan d ard isation an d Sim plification ;W ork stud y: M eth od stud y, M otion stud y, Tim e stud y, Fatigue stud y. Differen tial piece w age system .Basis of h is th ough t M en tal R evolution .

( v )

( vi )

Unit 3: Managem ent and Business Environm ent 12 Periods• Bu sine ss Environm e nt- conce pt and im portance .• D im e nsions of Bu sine ss Environm e nt- Econom ic, Social, Te ch nological, Political and Le gal.• Im pact of Gove rnm e nt policy ch ange s on bu sine ss w ith spe cial re fe re nce to libe raliz ation, privatiz ation

and globaliz ation in India. D im en sion s of Busin ess En viron m en t- m ean in g an d com pon ents on ly.

Unit 4: Planning 14 Periods• Conce pt, im portance and lim itations.• Planning proce ss• Single u se and standing plans. O bje ctive s, Strate gy, Policy, Proce du re , Me th od, R ule , Bu dge t and

Program m e .Lim itation s- in tern al an d extern al. M ean ing of single use an d stan d in g plan s.

Unit 5: O rganising 18 Periods• Conce pt and im portance .

O rganising Process.• Structu re of organisation- functional and divisional- conce pt. Form al and inform al organisationconce pt.• De le gation: conce pt, e le m e nts and im portance .• De ce ntraliz ation: conce pt and im portance .Structure of organ isation - fun ction al an d d ivision al- m erits an d lim itation s.Form al an d in formal - m erits an d lim itation s.

Unit 6: Staffing 16 Periods• Conce pt and im portance of staffing.• Staffing as a part of H u m an R e sou rce Manage m e nt- conce pt.• Staffing proce ss• R e cru itm e nt- sou rce s• Se le ction –proce ss• Training and De ve lopm e nt- Conce pt and im portance . Me th ods of training- on th e job and off th e job-

Induction training, ve stibu le training, appre ntice sh ip training and inte rnsh ip training.R ecruitm en t Sources- In ternal-prom otion , tran sfer; External -Direct recruitm ent, Casual callers, Ad vertisem en ts- (n ew spapers,journals, television ), Em ploym en t Exch ange, Placem en t Agencies an d M an agem en t Con sultan ts, Cam pus R ecruitm en t, W ebPublish in g, Labour Contractors, R ecomm en d ation s of employees .M eth od s of on -th e-job train ing an d off-th e job train in g-m ean ing.Unit 7: D irecting 18 Periods

• Conce pt and im portance• Ele m e nts of D ire cting

- Supe rvision- conce pt, fu nctions of a su pe rvisor.- Motivation- conce pt, Maslow’s h ie rarch y of ne e ds, Financial and non-financial ince ntive s.- Le ade rsh ip- conce pt, style s- auth oritative , de m ocratic and laisse z faire .- Com m unication-conce pt, form al and inform al com m unication; barrie rs to e ffe ctive com m unication, h ow to ove rcom e th e barrie rs.

M otivation - Fin an cial in cen tives-m ean in g, types- Pay an d Allow an ces, Prod uctivity lin k ed w age in cen tive, bon us,Profit sh arin g, co-partn ersh ip/stock option , R etirem en t ben efits, Perquisites; Non -fin an cial incen tivesm ean in g, types-Status, Career advancem ent opportun ity, Job en rich m ent, Job security, Employee recogn ition programm es, Job en rich m ent,Em ployee participation , Employee em pow erm en t.Form al an d in form al com mun ication - con cept; barriers to effective com mun ication - sem an tic barriers (bad ly expressedm essage, sym bols w ith d ifferent m ean ings, faulty tran slation s, un clarified assumption s, tech n ical jargon), psych ologicalbarriers (prem ature evaluation , lack of atten tion , d istrust), organ isation al barriers (organ isation al policy, rules an dregulation s, com plexity in organ isation al structure, organ isation al facilities), person al barriers ( fear of ch allen ge toauth ority, lack of confid ence of superior on h is subord in ates, unw illin gn ess to comm un icate, lack of proper in centives).H ow to overcom e barriers: Comm un icate accord in g to th e n eed s of th e receiver, clarify th e id eas before com mun ication , beaw are of th e lan guage, ton e an d con ten t of th e m essage, com m un icate for presen t as w ell for th e future, en sure properfeed back an d be a good listen er.

( vii )

Unit 8: Controlling 14 Periods• Conce pt and im portance .• R e lationsh ip b e tw e e n planning and controlling• Ste ps in th e proce ss of controlSelf explan atory.

PART B: BUSINESS FINANCE AND MARKETINGUnit 9 : Financial Managem ent 22 Periods

• Conce pt and obje ctive of Financial Manage m e nt.• Financial D e cisions: inve stm e nt, financing and divide nd- Me aning and factors affe cting.• Financial Planning- conce pt and im portance .• Capital Structu re - Conce pt.• Fix e d and Work ing Capital - Conce pt and factors affe cting th e ir re q u ire m e nts.

Factors affectin g capital bud getin g d ecision s- cash flow s of th e project, th e rate of return , investm en t criteriain volved .Factors affectin g fin ancin g d ecision -cash flow position of th e com pan y, cost, risk , floatation costs, fixed operatin g costs,con trol con sid eration s, state of th e capital m ark et, R eturn on in vestm en t, tax rate, flexibility, regulatory fram ew ork .Factors affecting d ivid en d d ecision - amount of earn ings, stability of earn in gs, stability of d ivid en d s, grow th opportun ities,cash flow position , sh areh old er’s preferen ce, taxation policy, stock m ark et reaction , access to capital m ark et, legalcon strain ts, contractual con strain ts.

Factors affectin g fixed capital requirem en t- Nature of busin ess, scale of operation s, ch oice of tech n ique, tech n ologyupgrad ation , grow th prospects, d iversification , fin an cin g altern atives, level of collaboration. W ork ing capitalcon ceptof operatin g cycle, factors affectin g w ork ing capital requirem en t- Nature of busin ess, scale of operation s, busin ess cycle,season al factors, prod uction cycle, cred it allow ed , cred it availed , availability of raw m aterial.

Unit 10 : Financial Mark ets 20 Periods• Financial Mark e ts: Conce pt, Function and type s.• Mone y m ark e t and its instrum e nts.• Capital m ark e t and its type s (prim ary and se condary)• Stock Exch ange - Functions and trading proce du re .• Se cu ritie s and Exch ange Board of India (SEBI)- obje ctive s and fu nctions.Types of fin an cial m ark et- mon ey m ark et an d capital m ark et- m ean in g.M on ey m ark et in strum ents- Treasury bill, comm ercial paper, call m on ey, certificate of d eposit, comm ercial bill.Capital mark et -Types- prim ary an d secon d ary m ark et- con cept.

Unit 11: Mark eting Managem ent 32 Periods• Se lling, Mark e ting and Socie tal Mark e ting m anage m e nt- Conce pt.• Mark e ting m anage m e nt- Conce pt.• Mark e ting Functions.• Mark e ting m anage m e nt ph ilosoph ie s.• Mark e ting Mix - Conce pt & e le m e nts- Product-Conce pt, branding, labe lling and pack aging.- Price - Factors de te rm ining price .- Ph ysical Distribu tion – conce pt and com pone nts, ch anne ls of distribu tion: type s, ch oice of ch anne ls.- Prom otion- Conce pt and e le m e nts; adve rtising-conce pt, role , obje ctions against adve rtising, pe rsonal

se lling-conce pt and q u alitie s of a good sale sm an, sale s prom otion- conce pt and te ch niq u e s, pu blicre lations- conce pt and role .M ark etin g m ix elem en ts- Prod uct, price, place, prom otionBran d in g, labellin g, pack agin g- con cept an d fun ction s .Ch oice of ch an n els of d istribution - factors affectin g ch oice ofch an n el- prod uct related factors, com pan y ch aracteristics, competitive factors, m ark et factors, en vironm en tal factors.

Unit 12: Consum er Protection 16 Periods• Conce pt and im portance of consum e r prote ction.• Consum e r Prote ction Act 19 86

- Me aning of consum e r and consum e r prote ction- R igh ts and re sponsib ilitie s of consum e rs

- R igh ts and re sponsib ilitie s of consum e rs- W h o can file a com plaint and against w h om ?- R e dre ssal m ach ine ry.- R e m e die s available .

• Consum e r aware ne ss-R ole of consum e r organiz ations and Non-Gove rnm e ntal O rganiz ations (NGO s)Self explan atory

Unit 13: Project Work 30 Periods

( viii )

SAMPLE QUESTION PAPERBUSINESS STUDIES

(Issued by Board)Class – XII (2013-14)

Max. Marks - 90 Time : 3 Hrs.

General Instructions :1. Answers to questions carrying 1 mark may be from one word to one sentence.2. Answer to questions carrying 3 marks may be from 50 to 75 words.3. Answer to questions carrying 4-5 marks may be about 150 words4. Answer to questions carrying 6 marks may be about 200 words.5. Attempt all parts of a question together.

1. What is meant by ‘Consumer Protection’? (1) 2. What is meant by financial market? (1) 3. Mr.Umang, production manager of Creative Concepts discusses with his staff about the new export

order. All the staff members unanimously agree that they all will work together to do overtime to complete the order and meet the deadline. State the ‘leadership style’ being followed by Umang. (1)

4. Enumerate any two qualities of a good Salesman. (1) 5. Which two steps in the process of control are concerned with compelling events to confirm to the

plan? (1) 6. When can a consumer make an appeal in the supreme court under ‘The Consumer Protection Act

1986? (1) 7. State the objective of financial management. (1) 8. List any two characteristics of secondary market. (1) 9. Rajat, a Sales Manager, achieved his sales target one month in advance. This achievement was displayed

on the notice board and the CEO of the Company awarded a certificate for the best performance to him. Name the incentive provided to Rajat. (1)

10. Give the meaning of ‘Promotion Mix’? (1) 11. What is meant by ‘Induction Training’? (1) 12. For optimal procurement of funds, a finance manager identifies different available sources and

compares those in terms of costs and associated risks. Identify and define the concept highlighted in the above lines. (1)

13. State any three characteristics of principles of management. (3) 14. Explain the following principles of Scientific Management : (a) Science not Rule of Thumb (b) Co-operation, not Individualism (c) Harmony, not Discord (3) 15. State the steps involved in the planning process. (3) 16. Explain the meaning of ‘Objectives’ as a type of plan. (3) 17. Kumar Ltd. decided to produce a liquid soap for cleaning the utensils under the brand name ‘SHINE’.

State three characteristics which are being fulfilled by the brand decided by this brand name. (3) 18. Explain the following two functions of Marketing :- (i) Product Designing and Development (ii) Marketing Planning (3) 19. The Employees of Manik Ltd. , a software company, have formed a dramatic group for their recreation.

Name the type of organisation so formed and state its three features. (4)

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