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10707 Corporate Drive Suite 162 Stafford, TX 77477 281.277.0567

Sample Technical Overview Of Services

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Page 1: Sample Technical Overview Of Services

10707 Corporate Drive Suite 162

Stafford, TX 77477

281.277.0567

Page 2: Sample Technical Overview Of Services

Executive Summary1111

2222

3333 Benefits of Éclat

4444

SAP Services

6666

Industry Expertise

5555

Siebel Managed Services

7777

AGENDA

Recruitment Process

Oracle & PeopleSoft Service Offerings

8888Client Overview

Page 3: Sample Technical Overview Of Services

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Executive Summary

The ÈCLAT founding purpose- of providing Quality Services and Products within the field of Information Technology- that are cutting edge and add Value and Integrity to not only our Industry but to our Clients and their successes as well. We are a debt free and privately held company; with a Senior Management Team having more than 60 years of combined industry Experience and Education in Information Technology; our focus is Niche and Proprietary. We are a company of diversity, a Minority Owned and Small Business Enterprise, and are registered within the Contractors Central Registry.

ÉCLAT provides advanced Information Technology Solutions, Staffing Augmentation, and Professional & Consulting Services to a host of Corporate Clients in the Energy, BFSI, Life Sciences, Healthcare, Telecom, Manufacturing, Technology, Retail & Distribution, and various Federal, State, and Local Government Agencies- across crucial markets.

Our Service Offerings encompass the entire spectrum of Application Development as well as Management Outsourcing, Business Intelligence & Data Warehousing, Infrastructure Management & Production/Operations Support, ERP & CRM Services, Enterprise Application Integration, Quality Assurance Services and Web Applications. We are Certified/Business Partners of Oracle, Microsoft, and IBM. Our competencies are broad-based: in Oracle/PeopleSoft- Siebel, SAP, Microsoft/SharePoint- .NET, and Java; specializing in those Systems through which we partner.

Our Staff and Recruiters work with various VMS and MSP- complimented by the many times that ÈCLAT has been chosen to provide our Services through them.

Page 4: Sample Technical Overview Of Services

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Industry Expertise

Page 5: Sample Technical Overview Of Services

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k Our Experienced In-House Team

Senior Management

Sales/Account Management

Recruiting

Support Staff

Legal

Our Highly Skilled & Professional Consultants

Cutting Edge Technology- Core & Emerging

Work Environment Promotes Career Development,

Stability & Personal Growth

Training & Certification Programs

Retention, Successful Assignment Completion Incentive Program

Reliability and Prompt Service

Reputation

Established & Stable Organization

Result of Building Lasting Relationships with Clients & Consultants

Capable of Recruiting both Locally & Nationally through Our Network of Offices

Benefits of ÉclatÉclat

Page 6: Sample Technical Overview Of Services

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kRecruitment Process

ECLAT &

Client Relations

Manager (CRM)

ECLAT

Recruiting Team

Candidate

Identification & Initial

Qualification

Detailed

Candidate Interview and

Qualification

Formal

Presentation for

Consideration

Present

Candidates for Initial

Review

Candidate

Presentation

ECLAT

CRM Candidate Final Review &

Qualification

Review & Select

Candidates for Detailed

Interview Process

Candidate

Qualified?

Candidate

Qualified?

Candidate

Qualified?

Candidate

Qualified?

• Technical Skills Assessment

• Availability• Communication Skills

• Pay Rate Expectations

• Detailed Work History Review

• Detailed Technical Skills Review• Reference Checks

• Background Checks

Yes

Confirm

Position Skills & Experience

Requirements

Yes

Yes

Client

Yes

Page 7: Sample Technical Overview Of Services

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Oracle Fully Integrated- Global Application

FinancFinancee

WORKFLOWWORKFLOWWORKFLOWWORKFLOW

CUSTOMER RELATIONSHIPMANAGEMENT

SUPPLY SUPPLY CHAIN CHAIN MANAGEMENTMANAGEMENT

MANUFACTURINGMANUFACTURING

FINANCE

PROJECTS

HUMAN RESOURCES

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PeopleSoft Service Offerings

Human resources/Payroll Financial Sys-Accounts PayableFinancial Sys-Accounts Receivable CRMGeneral -overall

Project Management.Enterprise Architecture.Functional Consulting.Technical Consulting.

Onsite and remote post-implementation.Remote technical support Remote system/DB MGT. Application maintenance•Patches and Tax Update •Application Service

Technical analysis,Design,DevelopmentTesting, Implementation Post implementation support

Page 9: Sample Technical Overview Of Services

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Technical Support Application Management

AdministrativeSupport

Monitor & maintain server processes and performance

System Administration -Workflows- AMgr-OV’s-PDQ’s etc.

Monitor & maintain interfaces, extracts, & integration processes

Respond to & resolve Siebel application problems

Apply Siebel patches and updatesComplete small enhancements-punch-list requests

Assess new patches and new releases

Assess application changes being considered

Perform DEV- QA -PROD migrations

Weekly status reports

Documented feedback on all logged issues

Monthly reporting of performance against SLA metrics

Quarterly Customer Satisfaction Survey

Quarterly Senior Management meeting

Siebel Managed ServicesSiebel Managed Services

Page 10: Sample Technical Overview Of Services

SAP Services

Implementation ServicesUpgrades , Migrations , Roll-outs Integration and Consolidation of SAP Systems SAP Testing , Performance Tuning and System Optimization Post Implementation Services Professional Services ( Due Diligence, Project Management & Staff Augmentation)

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Page 11: Sample Technical Overview Of Services

Client OverviewS

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Page 12: Sample Technical Overview Of Services

10707 Corporate Drive Suite 162

Stafford, TX 77477

281.277.0567