SamsungGalaxyNote7Exchange/RefundFrequentlyAskedQuestions

GalaxyNote7Exchange/RefundProcess

Q:Whataretheoptionsavailableforme?

A:YoucanchooseeithertoexchangeyourGalaxyNote7foraGalaxyS7edge4G+valuedat$1,098,andreceiveanadditional$250incheque,ortoreceivearefundof$1,168(recommendedretailpriceofGalaxyNote7).

Q:IhavealreadyexchangedmyGalaxyNote7withthereplacementunit.Ismyreplacementunitaffected?

A:ThisappliestoallGalaxyNote7,includingoriginalandreplacementGalaxyNote7devices.

Q:WhatdoIneedtodowithmyexistingGalaxyNote7?

A:IfyouownaGalaxyNote7,weadviseyoutopowerdownandstopusingitimmediately,andtakeadvantageoftheexchange/refundprogramme.YoucanchooseeithertoexchangeyourGalaxyNote7foraGalaxyS7edge4G+valuedat$1,098,andreceiveanadditional$250incheque,ortoreceivearefundof$1,168(recommendedretailpriceofGalaxyNote7).

Q:Doestheexchange/refundincludeallGalaxyNote7purchasesmadeinSingapore?

A:Yes,itincludespurchasesmadefromM1,Singtel,StarHub,SamsungExperienceStores,ConsumerElectronics/ITStores,authorisedretailersandSamsungOfficialStoreatLazada.sg.

Q:IboughttheGalaxyNote7inSingaporebutI’mresidinginanothercountry.HowcanIexchange/refundmyGalaxyNote7?

A:PleasecontacttheSamsungCustomerServiceCentreinyourresidingcountryforinformationontheexchange/refundprocessinyourresidingcountry.

Q:IdidnotpurchasetheGalaxyNote7fromSingapore,amIstilleligibletoexchange/refundtheGalaxyNote7?

A:IfyouhavepurchasedyourGalaxyNote7fromanothercountry,pleasecall1800-SAMSUNGforfurtherassistance.

Q:I’velostmypurchaseinvoice/receipt.AmIstilleligibletoexchange/refundtheGalaxyNote7?

A:Yes,youarestilleligibletoparticipateintheexchange/refundprogramme.

Q:MyGalaxyNote7hasgotcosmetic/water/screen/functionaldamage,amIstilleligibletoexchange/refund?

A:Yes,youarestilleligibletoparticipateintheexchange/refundprogramme.

Q:WilltherebearefundforSamsungoriginalGalaxyNote7accessories?

A:RefundwillbeprovidedforthefollowingselectedSamsungoriginalGalaxyNote7accessoriespurchasedfromtelecommunicationoperators,authorizedconsumerelectronicstoresandretailers,SamsungOfficialStoreatLazada.sgandSamsungExperienceStores,attherecommendedretailprice.-GalaxyNote7SViewStandingCover-GalaxyNote7ClearViewCover-GalaxyNote7LEDViewCover-GalaxyNote7LeatherCover-GalaxyNote7ClearCover-GalaxyNote7KeyboardCover-GalaxyNote7BackPackSamsungoriginalGalaxyNote7accessoriesrefundisonlylimitedto2itemsperIMEInumber.

ThehomedeliveryserviceproviderwillverifythatthereturnedaccessoriesarefromthelistoforiginalSamsungGalaxyNote7accessoriesbeforeprovidingtherefundincheque.Q:WhyistherefundlimitedtotheselectedSamsungoriginalGalaxyNote7accessories?A:WeareofferingarefundforselectedoriginalSamsungGalaxyNote7accessoriesastheseaccessoriescanonlybeusedwiththeGalaxyNote7.Q:IreceivedacomplimentaryGalaxyNote7LensKitforthepre-orderofGalaxyNote7,willtheGalaxyNote7LensKitberefunded?A:No,thecomplimentaryGalaxyNote7LensKitisnoteligibleforrefund.

Q:CanIexchange/refundtheGalaxyNote7ifIhavelostsomeofmyin-boxaccessoriesorthebox?

A:Yes,youarestilleligibletoparticipateintheexchange/refundprogramme.

Q:MyGalaxyNote7isfunctioningwellandI’mhappywithit.DoIstillneedtoexchange/refundit?

A:IfyouownaGalaxyNote7,weadviseyoutopowerdownandstopusingitimmediately,andtakeadvantageoftheexchange/refundprogramme.YoucanchooseeithertoexchangeyourGalaxyNote7foraGalaxyS7edge4G+valuedat$1,098,andreceiveanadditional$250incheque,ortoreceivearefundof$1,168(recommendedretailpriceofGalaxyNote7).

Q:IsitokayformetocontinueusingmyGalaxyNote7?

A:IfyouownaGalaxyNote7,weadviseyoutopowerdownandstopusingitimmediately,andtakeadvantageoftheexchange/refundprogramme.YoucanchooseeithertoexchangeyourGalaxyNote7

foraGalaxyS7edge4G+valuedat$1,098,andreceiveanadditional$250incheque,ortoreceivearefundof$1,168(recommendedretailpriceofGalaxyNote7).

Q:ArethereanyotherSamsungphonesimpacted?

A:OnlyGalaxyNote7devicesareaffected.

Q:I’mhappywithmyGalaxyNote7andwishtocontinueusingit,willthewarrantystillapplyandwilltherebeanysoftwareupdatesupport?

A:No,warrantywillnotbeapplicableandsoftwareupdatewillnotbesupported.

IfyouownaGalaxyNote7,weadviseyoutopowerdownandstopusingitimmediately,andtakeadvantageoftheexchange/refundprogramme.YoucanchooseeithertoexchangeyourGalaxyNote7foraGalaxyS7edge4G+valuedat$1,098,andreceiveanadditional$250incheque,ortoreceivearefundof$1,168(recommendedretailpriceofGalaxyNote7).

Q:SinceIhavetopowerdownmyGalaxyNote7,istherealoandeviceforme?

A:Yes,GalaxyNote7customerswhorequireacourtesydeviceonloan(subjecttostockavailability)canvisittheSamsungCustomerServiceCentreatWestgate(#03-01),from11amto10pmdaily.Nopaymentisrequiredforthecourtesydevice,andSamsungphonemodelforthecourtesydevicevariesandissubjecttoavailability.

Q:WhatdoIneedtobringinordertoloanadevice?

A:PleasekindlybringalongyourNRICandyourexistingGalaxyNote7device.YouwillbeabletokeepyourGalaxyNote7devicetilltheexchange/refund.

Q:HowdoIreturnthedeviceIhaveloaned?

A:Pleasekindlyreturntheloandeviceuponreceivingtheexchange/refundofyourGalaxyNote7.

Q:WhatistheproblemwiththeGalaxyNote7?

A:WeareworkingwithrelevantregulatorybodiestoinvestigatetherecentlyreportedcasesinvolvingtheGalaxyNote7.Yoursafetyisourpriorityandweadviseyoutopowerdownandstopusingyourdeviceimmediately,andparticipateintheexchange/refundprogramme.YoucanchooseeithertoexchangeyourGalaxyNote7foraGalaxyS7edge4G+valuedat$1,098,andreceiveanadditional$250incheque,ortoreceivearefundof$1,168(recommendedretailpriceofGalaxyNote7).

Q:WilltheGalaxyNote7beavailableforpurchaseatalaterdate?

A:No,GalaxyNote7willnolongerbeavailableforpurchase.

Exchange

Q:When&wherecanIexchangemyGalaxyNote7fortheGalaxyS7edge4G+?

A:Beginning26October2016until6November2016,GalaxyNote7customerscanvisitwww.samsung.com/sg/note7exchangetoselecttheirpreferenceforanexchangeorarefund,andprovidetheirdetailsforafreehomedelivery.ThefreehomedeliveryisofferedwhethertheGalaxyNote7customerchoosesanexchangeorarefund.Q:CanIarrangeforself-collectionfortheGalaxyS7edge4G+?A:Youdonothavetoarrangeforself-collection.Foryourconvenience,wewillbeprovidingfreehomedeliveryforthisprogramme.

Q:CanIauthorisesomeonetoreceivetheGalaxyS7edge4G+andchequeonbehalfofme?

A:Wedonotencouragereceiptonbehalf.Howeverifrequired,pleaseprepareaLetterofAuthorisation,signedbyyouandstatingyourpermissionforanauthorisedpersontodotheexchangeonyourbehalf.Thepersonyouauthorisemustbe18yearsoraboveandtheirparticularswillberecorded.TheauthorisedpersonwillberequiredtoreturnyourGalaxyNote7,andproducetheendorsedLetterofAuthorisation,acopyofyourNRIC/FINandtheauthorisedperson’soriginalNRIC/FINforthereceipt.

Q:CanIexchangetoanotherdeviceotherthanGalaxyS7edge4G+?

A:No,exchangeisonlyapplicableforGalaxyS7edge4G+.

Q:WilltherebearefundforSamsungoriginalGalaxyNote7accessoriesifIchoosetoexchangefortheGalaxyS7edge4G+?

A:RefundwillbeprovidedforthefollowingselectedSamsungoriginalGalaxyNote7accessoriespurchasedfromtelecommunicationoperators,authorizedconsumerelectronicstoresandretailers,SamsungOfficialStoreatLazada.sgandSamsungExperienceStores,attherecommendedretailprice.-GalaxyNote7SViewStandingCover-GalaxyNote7ClearViewCover-GalaxyNote7LEDViewCover-GalaxyNote7LeatherCover-GalaxyNote7ClearCover-GalaxyNote7KeyboardCover-GalaxyNote7BackPack

SamsungoriginalGalaxyNote7accessoriesrefundisonlylimitedto2itemsperIMEInumber.

ThehomedeliveryserviceproviderwillverifythatthereturnedaccessoriesarefromthelistoforiginalSamsungGalaxyNote7accessoriesbeforeprovidingtherefundincheque.Q:WhatshouldIpreparefortheexchange?A:Pleasepreparethefollowingbeforetheexchange:-GalaxyNote7device-Samsungoriginalaccessoriestobereturned,ifany-Exchange/refundconfirmationemail-NRIC/FIN(forverification)-Anyloandevice

YouarerequiredtobackupyourdatausingSamsungSmartSwitch(www.samsung.com/sg/smartswitch),deleteanydataorotherpersonalmaterialsstoredinthedevice,resetyourdeviceandremoveyournanoSIMcardandmicroSDcard,aheadofthehomedelivery.Kindlycontact1800-SAMSUNGifyouneedfurtherassistanceondatabackup.

Q:IfIchoosetoexchangefortheGalaxyS7edge4G+,willIgetarefundbasedonpricedifference?

A:IfyouexchangeyourGalaxyNote7foraGalaxyS7edge4G+,you’llreceiveanadditional$250incheque.

Q:IfIchoosetoexchangemyGalaxyNote7fortheGalaxyS7edge4G+,areyouabletoassurethatthereplacementdevicewillnothavethesameissue?

A:EachSamsungphonemodelhasauniquedesignandmanufacturingprocess,andwecanconfirmthattheissueswiththeGalaxyNote7areisolatedonlytothisproduct.

Q:IfIchoosetoexchangemyGalaxyNote7fortheGalaxyS7edge4G+,canIchooseadifferentcolourforthenewdevice?

A:Yes,subjecttostock&colouravailability.

Q:IfIchoosetoexchangeforaGalaxyS7edge4G+,whenwillthestandardwarrantycommence?

A:ThestandardwarrantywillcommencefromthedateyoureceivetheGalaxyS7edge4G+.

Q:IpurchasedSamsungConciergeformyGalaxyNote7previously,canitbetransferredtoGalaxyS7edge4G+?

A:Yes,SamsungConciergecustomerswhoopttoexchangetheirGalaxyNote7devicefortheGalaxyS7edge4G+willhavetheirSamsungConciergeservicestransferredtotheirGalaxyS7edge4G+andupdatedtotakeeffectfromthedateoftheexchange.

Q:IfIchoosetoexchangefortheGalaxyS7edge4G+,canIpurchaseSamsungConciergeifIhavenotpreviously?

A:Yes,youcanpurchaseSamsungConciergewithin14daysfromdateofexchange.Pleaseclickhereforlistingofpurchaselocations.KindlypreparethefollowingforthepurchaseofSamsungConcierge:-GalaxyS7edge4G+,ingoodworkingcondition*-GalaxyS7edge4G+warrantycard-ExchangeConfirmationEmail/DeliveryOrderoftheGalaxyS7edge4G+receipt*Goodworkingconditionisdefinedasnophysicalscratches,dents,screencracksandwaterdamage.TheGalaxyS7edge4G+canbepoweredonandnopartsaremissing.

Q:IboughtmyGalaxyNote7with2-yearcontractatM1/Singtel/StarHubandchoosetoexchangetheGalaxyNote7forGalaxyS7edge4G+,howwillthisaffectmycontract?

A:Thisisahardwareexchangeanddoesnotaffectyourcontractwithyourtelecommunicationsprovider.Youmaycontactyourtelecommunicationsproviderforassistanceonyourcontractwithyourtelecommunicationsprovider.

Refund

Q:When&wherecanIrequestarefundformyGalaxyNote7?

A:Beginning26October2016until6November2016,GalaxyNote7customerscanvisitwww.samsung.com/sg/note7exchangetoselecttheirpreferenceforanexchangeorarefund,andprovidetheirdetailsforafreehomedelivery.ThefreehomedeliveryisofferedwhethertheGalaxyNote7customerchoosesanexchangeorarefund.

Q:CanIarrangeforself-collectionfortherefundofmyGalaxyNote7?A:Youdonothavetoarrangeforself-collection.Foryourconvenience,wewillbeprovidingfreehomedeliveryforthisprogramme.

Q:WillIbegivenafullrefundbasedonrecommendedretailprice,ifIchoosetoreturnmyGalaxyNote7forarefund?A:Yes,youwillreceivearefundof$1,168(recommendedretailpriceofGalaxyNote7).

Q:HowdoIreceivemyrefund?

A:Allpaymentswillbemadeviacheque.

Q:CanIauthorisesomeonetoreceivethechequeonbehalfofme?

A:Wedonotencouragereceiptonbehalf.Howeverifrequired,pleaseprepareaLetterofAuthorisation,signedbyyouandstatingyourpermissionforanauthorisedpersontoreceivethecheque

onyourbehalf.Thepersonyouauthorisemustbe18yearsoraboveandtheirparticularswillberecorded.TheauthorisedpersonwillberequiredtoreturnyourGalaxyNote7,andproducetheendorsedLetterofAuthorisation,acopyofyourNRIC/FINandtheauthorisedperson’soriginalNRIC/FINforthereceipt.

Q:WhatdoIneedtopreparefortherefund?

A:Pleasepreparethefollowingbeforetheexchange:-GalaxyNote7device-Samsungoriginalaccessoriestobereturned,ifany-Exchange/refundconfirmationemail-NRIC/FIN(forverification)-Anyloandevice

YouarerequiredtobackupyourdatausingSamsungSmartSwitch(www.samsung.com/sg/smartswitch),deleteanydataorotherpersonalmaterialsstoredinthedevice,resetyourdeviceandremoveyournanoSIMcardandmicroSDcard,aheadofthehomedelivery.Kindlycontact1800-SAMSUNGifyouneedfurtherassistanceondatabackup.

Q:WillIreceiverefundforSamsungConciergeifIchoosetorefundmyGalaxyNote7?

A:Yes,SamsungConciergecustomerswhochoosetoreceivearefundfortheirGalaxyNote7willreceivearefundof$38fortheirSamsungConcierge.

Q:WilltherebearefundforSamsungoriginalGalaxyNote7accessories?

A:RefundwillbeprovidedforthefollowingselectedSamsungoriginalGalaxyNote7accessoriespurchasedfromtelecommunicationoperators,authorizedconsumerelectronicstoresandretailers,SamsungOfficialStoreatLazada.sgandSamsungExperienceStores,attherecommendedretailprice.-GalaxyNote7SViewStandingCover-GalaxyNote7ClearViewCover-GalaxyNote7LEDViewCover-GalaxyNote7LeatherCover-GalaxyNote7ClearCover-GalaxyNote7KeyboardCover-GalaxyNote7BackPackSamsungoriginalGalaxyNote7accessoriesrefundisonlylimitedto2itemsperIMEInumber.

ThehomedeliveryserviceproviderwillverifythatthereturnedaccessoriesarefromthelistoforiginalSamsungGalaxyNote7accessoriesbeforeprovidingtherefundincheque.

Q:IreceivedacomplimentaryGalaxyNote7LensKitforthepre-orderofGalaxyNote7,willtheGalaxyNote7LensKitberefunded?

A:No,thecomplimentaryGalaxyNote7LensKitisnoteligibleforrefund.

Q:IboughtmyGalaxyNote7with2-yearcontractatM1/Singtel/StarHubandchoosetoreturntheGalaxyNote7forarefund,howwillthisaffectmycontract?

A:Thisisahardwareexchangeanddoesnotaffectyourcontractwithyourtelecommunicationsprovider.Youmaycontactyourtelecommunicationsproviderforassistanceonyourcontractwithyourtelecommunicationsprovider.

OperatorRelated

Q:IboughtmyGalaxyNote7with2-yearcontractatM1/Singtel/StarHubandchoosetoexchangetheGalaxyNote7fortheGalaxyS7edge4G+,howwillthisaffectmycontract?

A:Thisisahardwareexchangeanddoesnotaffectyourcontractwithyourtelecommunicationsprovider.Youmaycontacttoyourtelecommunicationsproviderforassistanceonyourcontractwithyourtelecommunicationsprovider.Q:IboughtmyGalaxyNote7with2-yearcontractatM1/Singtel/StarHubandchoosetoreturntheGalaxyNote7forarefund,howwillthisaffectmycontract?

A:Thisisahardwareexchangeanddoesnotaffectyourcontractwithyourtelecommunicationsprovider.Youmaycontacttoyourtelecommunicationsproviderforassistanceonyourcontractwithyourtelecommunicationsprovider.

Q:Willtheaccidentaldamagehandlingservices(ie.FoneCare+/MobileSwop/SmartSupport)tiedtotheGalaxyNote7M1/Singtel/StarhubbeaffectedifIchoosetoreturn/exchangetheGalaxyNote7?A:Pleasecontactyourtelecommunicationsproviderforassistanceonservicesprovidedbyyourtelecommunicationsprovider.

SamsungConcierge

Q:IpurchasedSamsungConciergeformyGalaxyNote7previously,canitbetransferredtoGalaxyS7edge4G+?

A:Yes,SamsungConciergecustomerswhoopttoexchangetheirGalaxyNote7devicefortheGalaxyS7edge4G+willhavetheirSamsungConciergeservicestransferredtotheirGalaxyS7edge4G+andupdatedtotakeeffectfromthedateoftheexchange.

Q:IfIchoosetoexchangefortheGalaxyS7edge4G+,canIpurchaseSamsungConciergeifIhavenotpreviously?

A:Yes,youcanpurchaseSamsungConciergewithin14daysfromdateofexchange.Pleaseclickhereforlistingofpurchaselocations.KindlypreparethefollowingforthepurchaseofSamsungConcierge:-GalaxyS7edge4G+,ingoodworkingcondition*-GalaxyS7edge4G+warrantycard-ExchangeConfirmationEmail/DeliveryOrderoftheGalaxyS7edge4G+receipt*Goodworkingconditionisdefinedasnophysicalscratches,dents,screencracksandwaterdamage.TheGalaxyS7edge4G+canbepoweredonandnopartsaremissing.

Q:I’veultilizedseveralentitlementsunderSamsungConciergewithmyGalaxyNote7,andIhaveoptedforanexchangetheGalaxyS7edge4G+,willIenjoythefullsuiteofservicesfromSamsungConcierge?

A:Yes,asagestureofgoodwill,SamsungConciergecustomerswhoopttoexchangetheirGalaxyNote7devicefortheGalaxyS7edge4G+willhavethefullsuiteofSamsungConciergeservicestransferredtotheirGalaxyS7edge4G+andupdatedtotakeeffectfromthedateoftheexchange.

Q:WillIreceiverefundforSamsungConcierge?

A:Yes,SamsungConciergecustomerswhochoosetoreceivearefundfortheirGalaxyNote7willreceivearefundof$38fortheirSamsungConcierge.

Q:I’veutilisedseveralservicesunderSamsungConciergewithmyGalaxyNote7,willIreceiveafullrefundforSamsungConcierge?

A:Yes,SamsungConciergecustomerswhochoosetoreceivearefundfortheirGalaxyNote7willreceivearefundof$38fortheirSamsungConcierge.

ReceivingPayment

Q:Whatisthemodeofpaymentforexchange/refund?

A:Allpaymentwillbemadeviacheque.Kindlyensurethatyournameregisteredfortherefundorexchangematchesthatofyourbankaccount.

Q:WhencanIexpecttoreceivethecheque?

A:You’llreceivethechequeduringthehomedeliveryappointment.Pleasepreparethefollowingbeforetheexchange:-GalaxyNote7device-Samsungoriginalaccessoriestobereturned,ifany-Exchange/refundconfirmationemail-NRIC/FIN(forverification)-Anyloandevice

YouarerequiredtobackupyourdatausingSamsungSmartSwitch(www.samsung.com/sg/smartswitch),deleteanydataorotherpersonalmaterialsstoredinthedevice,resetyourdeviceandremoveyournanoSIMcardandmicroSDcard,aheadofthehomedelivery.Kindlycontact1800-SAMSUNGifyouneedfurtherassistanceondatabackup.

Q:Isthereanexpirydateforthechequeissued?

A:Yes,pleaseensurethechequeisbankedinwithin6monthsfromdateofissueindicatedonthecheque.

Q:I’veenteredthewrongnameduringregistration,whatshouldIdo?

A:Pleasecontact1800-SAMSUNGforassistance.

Q:CanIchangethenamewhichIhaveregisteredfortheexchange/refund?

A:Pleasecontact1800-SAMSUNGforassistance.

Q:CanIauthorisesomeonetoreceivethechequeonbehalfofme?

A:Wedonotencouragereceiptonbehalf.Howeverifrequired,pleaseprepareaLetterofAuthorisation,signedbyyouandstatingyourpermissionforanauthorisedpersontoreceivethechequeonyourbehalf.Thepersonyouauthorisemustbe18yearsoraboveandtheirparticularswillberecorded.TheauthorisedpersonwillberequiredtoreturnyourGalaxyNote7,andproducetheendorsedLetterofAuthorisation,acopyofyourNRIC/FINandtheauthorisedperson’soriginalNRIC/FINforthereceipt.

TravelRelated

Q:TheU.S.DepartmentofTransportation’sneworderbansallGalaxyNote7devicesincarry-onandcheckedbaggageonflights.I’mplanningtotraveloutofSingaporebyflightsoon,whatshouldIdo?

A:AnyGalaxyNote7ownerwhowillbetravellingbyflightandrequireacourtesyloandevicecanobtainonefromthefollowinglocations:-SamsungCustomerServiceCentreatWestgate(#03-01),11amto10pm-SamsungExperienceStoreatSingaporeChangiAirportTerminal3(Departure/TransitLounge),24hrs-TheShillaDutyFreeShopsatSingaporeChangiAirportTerminal1(oppositeSprintCass),6amto12mn

-TheShillaDutyFreeShopsatSingaporeChangiAirportTerminal2(besideSKII),6amto12mn

Q:TheU.S.DepartmentofTransportation’sneworderbansallGalaxyNote7devicesincarry-onandcheckedbaggageonflights.I’mcurrentlyoverseasandwillbeonmyreturnflightsoon,whatshouldIdo?

A:Here’swhatyoushoulddo:

1)BackupyourdatainyourGalaxyNote7toamicroSDcardusingSmartSwitch.

2)NotedownortakeaphotooftheIMEInumberofyourGalaxyNote7.Youcanfindthe15-digitIMEInumberatthebackofyourdevice.

3)Deleteanydataorotherpersonalmaterialsstoredinthedevice,andresetyourdevice.

4)RemoveyourmicroSDcard&nanoSIMcard.

5)GetassistancefromyourhoteltoreturntheGalaxyNote7tothelocalSamsungofficeforsafedisposal.Thecourierchargesincurredcanberefundedwithareceipt.Youmayreferhttp://www.samsung.com/global/support/globalcontact.htmlforlistingofSamsunglocaloffices.

TheIMEInumberofyourGalaxyNote7andyourboardingpassisrequiredtoparticipateinourexchange/refundprogramme.

Q:I’malreadyattheairportoverseas,whatshouldIdo?

A:Here’swhatyoushoulddo:

1)BackupyourdatainyourGalaxyNote7toamicroSDcardusingSmartSwitch.

2)NotedownortakeaphotooftheIMEInumberofyourGalaxyNote7.Youcanfindthe15-digitIMEInumberatthebackofyourdevice.

3)Deleteanydataorotherpersonalmaterialsstoredinthedevice,andresetyourdevice.

4)RemovethemicroSDcardandnanoSIMcard.

5)Ifyouareunabletoarrangeforthereturnofthedevice,pleasedisposeitasappropriatelyaspossible,forexampleinarecyclebin.

TheIMEInumberofyourGalaxyNote7andyourboardingpassisrequiredtoparticipateinourexchange/refundprogramme.

Q:I’matouristinSingaporeandI’maffectedbyTheU.SDepartmentofTransportation’snewordertobanallGalaxyNote7devicesincarry-onandcheckedbaggageonflights,whatshouldIdo?

A:Here'swhatyoushoulddo:

1)BackupyourdatainyourGalaxyNote7toamicroSDcardusingSmartSwitch.

2)NotedownortakeaphotooftheIMEInumberofyourGalaxyNote7.Youcanfindthe15-digitIMEInumberatthebackofyourdevice.

3)Deleteanydataorotherpersonalmaterialsstoredinthedevice,andresetyourdevice.

4)RemovethemicroSDcardandnanoSIMcard.

5)VisitanyofthefollowinglocationstoreturnyourGalaxyNote7andobtainacourtesyloandevice(Ifrequired)

-SamsungCustomerServiceCentreatWestgate(#03-01),11amto10pm-SamsungExperienceStoreatSingaporeChangiAirportTerminal3(Departure/TransitLounge),24hrs

-TheShillaDutyFreeShopsatSingaporeChangiAirportTerminal1(oppositeSprintCass),6amto12mn

-TheShillaDutyFreeShopsatSingaporeChangiAirportTerminal2(besideSKII),6amto12mn

TheIMEInumberofyourGalaxyNote7andyourboardingpassisrequiredtoparticipateintheexchange/refundprogrammeinyourresidingcountry.