Samuel Garment FactorySamuel Garment Factory Owned by a Hong Kong based company, Owned by a Hong Kong based company,

Excel Capital Industries, Ltd.Excel Capital Industries, Ltd. Built in 1988 in Shenzhen, ChinaBuilt in 1988 in Shenzhen, China 2500 square feet2500 square feet 200 sewing machines200 sewing machines 300 workers300 workers Produce 30,000-40,000 pieces per monthProduce 30,000-40,000 pieces per month Produce brands:Produce brands:

s.Oliver, QS, Otto, comma for Germany s.Oliver, QS, Otto, comma for Germany Everlast, Converse for Denmark Everlast, Converse for Denmark Agnes B for JapanAgnes B for Japan

MGT 301 Operations MGT 301 Operations ManagementManagement

Instructor:Instructor: Susan K. WilliamsSusan K. Williams Office:Office: 330330 Phone:Phone: 523-0940523-0940

E-mail: USE VISTA EMAIL

ScheduleSchedule Class Hours:Class Hours:

MGT 301-02:MGT 301-02: T/Th T/Th 9:35–10:509:35–10:50 CBA 437CBA 437 MGT 301-03:MGT 301-03: T/Th T/Th 11:10–12:2511:10–12:25 FCB 336FCB 336 MGT 450/550MGT 450/550 T/ThT/Th 4:00–5:154:00–5:15 FCB 436FCB 436

Office Hours: Office Hours: Tue/Thurs Tue/Thurs 2:00 – 3:00 pm2:00 – 3:00 pm Or by appointmentOr by appointment

Course descriptionCourse description To acquaint the student with the concepts To acquaint the student with the concepts

and tools necessary to cope with the and tools necessary to cope with the tradeoffs of managing stability but planning tradeoffs of managing stability but planning for change in an environment of global for change in an environment of global competition. competition.

Concepts and tools includeConcepts and tools include decision theory, decision theory, statistical process control, forecasting and statistical process control, forecasting and planning, inventory management, planning, inventory management, scheduling, queuing theory, and quality in scheduling, queuing theory, and quality in the design of good services, and processesthe design of good services, and processes..

Prerequisites: Prerequisites: Business major Business major

status (or CIS 120, Mat 119, and status (or CIS 120, Mat 119, and BA 201 for non-business majors).BA 201 for non-business majors).

Textbook: Textbook: Operations Operations ManagementManagement, Heizer & Render, , Heizer & Render, Prentice Hall, 8Prentice Hall, 8thth edition edition

VISTAVISTA vista.nau.eduvista.nau.edu

Note: no wwwNote: no www Help available 24/7Help available 24/7

928-523-9294928-523-9294 1-888-520-7215 1-888-520-7215 StudentComputing@nau.edu http://www4.nau.edu/achd/

CHECK BROWSER!!CHECK BROWSER!!

Syllabus Buzz GroupSyllabus Buzz GroupGroup 1 – Class notesGroup 1 – Class notesGroup 2 – Grading policyGroup 2 – Grading policyGroup 3 – AssignmentsGroup 3 – AssignmentsGroup 4 – VISTA Quizzes Group 4 – VISTA Quizzes Group 5 – ProjectGroup 5 – ProjectGroup 6 – In-class activitiesGroup 6 – In-class activitiesGroup 7 – FinalGroup 7 – FinalGroup 8 – Class attendanceGroup 8 – Class attendance

Honor policyHonor policy

Syllabus Buzz GroupSyllabus Buzz Group Form group – count off 1..8 Form group – count off 1..8 Introduce yourselvesIntroduce yourselves Pick a spokespersonPick a spokesperson Read your section of the syllabusRead your section of the syllabus Ask me privately any questions you have regarding Ask me privately any questions you have regarding

your topicyour topic Help prepare spokesperson toHelp prepare spokesperson to

Present a summary of your sectionPresent a summary of your section Answer class questions regarding your sectionAnswer class questions regarding your section

Class NotesClass Notes Complete Power Point slides Complete Power Point slides

are available on the web page.are available on the web page. Note packet may beNote packet may be

purchased at the CBA supply purchased at the CBA supply centercenter

printed on your own printer.printed on your own printer.

Grading PolicyGrading Policy

AssignmentsAssignments 25% 25%ProjectProject 25% 25%QuizzesQuizzes 20% 20%In-class In-class 5% 5%FinalFinal 25% 25%

A A 90% or above90% or aboveBB 80-89%80-89%CC 70-79%70-79%DD 60-69%60-69%FF Below 60%Below 60%

The instructor may The instructor may lower cutoffs lower cutoffs depending on class depending on class performanceperformance

AssignmentsAssignments There will be 7 assignments throughout the There will be 7 assignments throughout the

semester. semester. These assignments will be computer assignments These assignments will be computer assignments

that require the use ofthat require the use of Excel Excel Excel OM Excel OM

Comes with the text Comes with the text Available in the CBA labs and student loungeAvailable in the CBA labs and student lounge Available to download from the websiteAvailable to download from the website

Word or other word processorWord or other word processor

Assignments (cont)Assignments (cont) All assignments All assignments

Contain an A4 ReportContain an A4 Report Must be typedMust be typed Show all workShow all work

You will be required to work with a partner. You will be required to work with a partner. There is a 10% penalty for turning in an There is a 10% penalty for turning in an assignment by yourself.assignment by yourself.

We will form partnerships during class and you We will form partnerships during class and you may choose a partner to work with.may choose a partner to work with.

QuizzesQuizzes Material on a quiz will be the information Material on a quiz will be the information

covered since the last quiz. covered since the last quiz. There will be a total of 12 quizzes.There will be a total of 12 quizzes. Quizzes will be taken Quizzes will be taken outsideoutside of class time of class time

using VISTA using VISTA You will have a week to complete the quiz.You will have a week to complete the quiz. NO MAKE-UP QUIZZES. NO MAKE-UP QUIZZES.

ProjectProject This is a group term project. You and your partner will This is a group term project. You and your partner will

work with another partnership that the instructor will work with another partnership that the instructor will assign. assign.

The purpose of this project is for you to explore the The purpose of this project is for you to explore the operations function of an existing organization. operations function of an existing organization.

Your group is expected to select an organization and a Your group is expected to select an organization and a process. This may be a service organization, a process. This may be a service organization, a manufacturing organization, a government entity, a manufacturing organization, a government entity, a health service organization. health service organization.

Your selection must be approved by the professor.Your selection must be approved by the professor.

In-class activitiesIn-class activities There will be many in-class activities.There will be many in-class activities.

DemonstrationsDemonstrations Computer gameComputer game GamesGames Group discussionsGroup discussions PresentationsPresentations

After each activity, you will have a brief After each activity, you will have a brief writing assignment which will be turned in writing assignment which will be turned in for all or nothing credit.for all or nothing credit.

In-class activitiesIn-class activities One of every 5 of these buzz groups will be One of every 5 of these buzz groups will be

dropped. So if there are 20 in-class activities dropped. So if there are 20 in-class activities with buzz groups, only your best 16 will be with buzz groups, only your best 16 will be included in the grade.included in the grade.

There will be no make-ups for the in-class There will be no make-ups for the in-class activities.activities.

Some in-class activities will occur as Some in-class activities will occur as scheduled and announced. Some will be scheduled and announced. Some will be unscheduled/unannounced in-class activities.unscheduled/unannounced in-class activities.

FinalFinal Final will be COMPREHENSIVE, CLOSED Final will be COMPREHENSIVE, CLOSED

BOOK, and CLOSED NOTES. BOOK, and CLOSED NOTES. Any necessary formulas or tables will be provided.Any necessary formulas or tables will be provided. Calculators may be used during the exam.Calculators may be used during the exam. Calculators may not be shared during the exam.Calculators may not be shared during the exam.

For the final, you must attend the section for For the final, you must attend the section for which you are registered.which you are registered.

The final exam is mandatory for all The final exam is mandatory for all students.students.

Final (cont)Final (cont) Missed finalMissed final

An unexcused absence will result in An unexcused absence will result in an F for the class. an F for the class.

In the case of an excused absence, In the case of an excused absence, arrangements will be made with the arrangements will be made with the professor.professor.

Final (cont)Final (cont)An An excused absenceexcused absence will be granted only will be granted only

for an absence that meets for an absence that meets allall of the of the following conditions: following conditions: 1)1) the instructor is notified PRIOR to the the instructor is notified PRIOR to the

exam and the instructor APPROVES exam and the instructor APPROVES the absence prior to the examthe absence prior to the exam

OROR2) In the case of an unforeseen 2) In the case of an unforeseen

emergency absence, appropriate emergency absence, appropriate documentation is provided – police documentation is provided – police report, doctor’s report, etc…report, doctor’s report, etc…

PoliciesPolicies

Class Attendance Class Attendance You are encouraged to attend all classes. You are encouraged to attend all classes. If you miss a class, you may attend the If you miss a class, you may attend the

corresponding class from another section.corresponding class from another section. EXCEPTION: You must take exams with EXCEPTION: You must take exams with

the section for which you are registered.the section for which you are registered.

PoliciesPolicies Withdrawal Policy: Withdrawal Policy: You may withdraw from the class until You may withdraw from the class until

the drop date,the drop date, Oct 26, 2007 Oct 26, 2007. After this date, as per the . After this date, as per the college policy, you may not drop for academic reasons.college policy, you may not drop for academic reasons.

Incomplete Policy: Incomplete Policy: The I grade will be given only if a The I grade will be given only if a student, through no fault of his/her own, is unable to complete student, through no fault of his/her own, is unable to complete the course and has an excused absence from the final. the course and has an excused absence from the final. Students receiving an I grade must contact the instructor ASAP Students receiving an I grade must contact the instructor ASAP and no later than the first week of the following semester to and no later than the first week of the following semester to setup the contract for completing the course.setup the contract for completing the course.

Policies (cont)Policies (cont) Honor Policy: Honor Policy: Exams and quizzes will be “closed-book” and are to Exams and quizzes will be “closed-book” and are to

be the sole work of each student. Anyone cheating or be the sole work of each student. Anyone cheating or assisting assisting anotheranother during an exam or quiz will be given a 0 for that exam/quiz during an exam or quiz will be given a 0 for that exam/quiz and possibly a grade of F for the class. College procedures will be and possibly a grade of F for the class. College procedures will be followed and the undergraduate dean will be notified. If warranted, followed and the undergraduate dean will be notified. If warranted, additional action will be taken. additional action will be taken. Assignments should be the work of Assignments should be the work of the partners. In particular, the executive summary must be unique the partners. In particular, the executive summary must be unique to the partnership. to the partnership.

University Policies:University Policies: University policies regarding University policies regarding Safe Working Safe Working and Learning Environment, Students with Disabilities, Institutional and Learning Environment, Students with Disabilities, Institutional Review Board, Academic Integrity,Review Board, Academic Integrity, andand Classroom ManagementClassroom Management are are attached.attached.

Questions??Questions??

Buzz Group: Getting to know Buzz Group: Getting to know youyou

1. 1. NameName2.2. Where are you from?Where are you from?3.3. Why did you come to NAU?Why did you come to NAU?4.4. What is your major?What is your major?5.5. What have you DISLIKED most about other classes that you What have you DISLIKED most about other classes that you

have taken?have taken?6.6. Are you currently working? Where and position?Are you currently working? Where and position?7.7. Did you do anything fun or interesting over the break/summer?Did you do anything fun or interesting over the break/summer?