MessalineApghar Senior Member Super Geek

Join Date: Apr 2010 Location: NYC Burbs

Posts: 1,258 Real Name: Ian

SAN3 kit back from repair Arrived... DOA UPDATE #4- 08/03/2010

ARrived back DOA on 7/28.....so i wrote Rebecca a note this morning (7/29) >>>>

Rebecca,

As Per our conversation nearly 3 months ago, I sent my SAN3 OQ watch # 6688 in for repair, and it just arrived back yesterday. and it's got a different defect from what I sent it

in for.

I had originally sent it in for the common failure of the day-of-week hand, and that has

been repaired, but now the Chrono is running and the upper pusher is doing nothing. The pusher itself works, it has spring resistance when pushed in , pops back out to the

home position, etc, but the movement is not "accepting the command" so to speak.

is there ANY possible way you would have an exchange piece on hand at this point ?

if not, could you issue me a call-tag and expedite the service in some way?

Thank you for the help __________________

If you wanna run cool, yes, if you wanna run cool, you've got to run on heavy heavy fuel -

Dire Straits

Last edited by MessalineApghar; 08-03-2010 at 07:57 PM. Reason: added reference dates

3 Lastest Threads by MessalineApghar

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#2

07-29-2010, 06:10 AM

ladakrenz Senior Member Senior Geek

Join Date: Mar 2010 Location: DFW Area

Posts: 191 Real Name: David

Good luck on getting a resolution to this problem.

I feel your pain!

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watches....still dies!

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#3

07-29-2010, 06:10 AM

BIG T LI Senior Member Veteran Geek

Join Date: Apr 2010

Location: Suffolk County, Long Island, NY Posts: 703

Real Name: Tommy

yikes.... unreal....

I think at this point you definitely deserve an exchange for a new one.

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#4

07-29-2010, 06:46 AM

MessalineApghar Senior Member Super Geek

Join Date: Apr 2010

Location: NYC Burbs Posts: 1,258

Real Name: Ian

well, invicta , as a corporation, doesn't SEEM to have the "whatever it takes to make it right"

mentality. it seems more like "what are we barely obligated to do without violating our own

warranty" mentality. Rebecca tries but from what I have seen, CS dept is not empowered enough.

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If you wanna run cool, yes, if you wanna run cool, you've got to run on heavy heavy fuel -

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#5

07-29-2010, 08:20 AM

Johnjr Senior Member Senior Geek

Join Date: Feb 2010 Location: Columbia, MD

Posts: 347 Real Name: John

This really makes you want to order another one.

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Well what can you do

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#6

07-29-2010, 09:36 AM

acertaingirl Senior Member

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Join Date: Nov 2009

Location: NY Metro Area Posts: 281

Frankly, I'd be so annoyed (oops, I almost said pissed off) that I wouldn't even want the

watch anymore. Sorry, that's how I feel when things I send out to be fixed come back "not

fixed". Don't they CHECK after repairing? __________________

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#7

07-29-2010, 09:53 AM

Hotspur Senior Member Super Geek

Join Date: Feb 2010 Location: Here - now

Posts: 1,179 Real Name: William (Bill)

I must commend you for such a reasonable response to such a provocation. Hope it results in a quick, satisfactory solution for you.

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#8

07-29-2010, 02:29 PM

RGILLER Senior Member Veteran Geek

Join Date: Oct 2008 Posts: 826

Unreal. You would have thought the QA department would have checked this out before it would be shipped out. Makes no sense to me. Hope Rebecca gives you a good answer...Roy

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#9

07-29-2010, 02:56 PM

Avery Senior Member

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Location: Rhode Island Posts: 613

Real Name: Kevin

Good luck getting it resolved.Never had to use Invicta CS.Hope I never do.

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#10

07-29-2010, 02:59 PM

ACE Senior Member True WatchGeek

Join Date: Jun 2008 Location: Fort Walton Beach , Florida

Posts: 6,878 Real Name: Louis

They should send you a new one. This is unacceptable :/

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#11

07-29-2010, 03:01 PM

WatchYaThink Senior Member

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Join Date: Sep 2008

Location: Sunnyvale, CA Posts: 3,061 Real Name: Larry

That's terribe ... has happend to me, happens all too often .... I really commend you for your restraint in writing your post. In my case, when mine was returned from Invicta repair with a

worse problem than I sent it for, they were very sympathetic and they did expedite the

follow-up second repair and I had it back in about 4 weeks instead of the usual 8 to 12. I

hope they will do the same for you. __________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein

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#12

07-29-2010, 04:38 PM

Bondson Senior Member

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Join Date: Jan 2010 Location: Northeast Ohio

Posts: 110 Real Name: Mel

That sux. You should request a replacement

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#13

07-29-2010, 04:49 PM

BIGNOIZE Senior Member Master WatchGeek

Join Date: Mar 2009 Location: from ny live in g.a

Posts: 3,768

whoa

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#14

07-29-2010, 05:53 PM

icewolf64 Senior Member Super Geek

Join Date: Sep 2009

Location: Grand Rapids, MI Posts: 2,280

Real Name: Dave

Sorry to hear that, nothing worse than waiting so long to not get it fixed. Hope they can

expedite things. __________________

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#15

07-29-2010, 06:03 PM

JDinNOLA Senior Member Super Geek

Join Date: Oct 2009

Location: New Orleans, LA Posts: 2,198

Real Name: John

Sorry to hear about your continued problems with Invicta.

Here is hoping that you get your SAN III back and working sometime before the release of

the SAN V.

Sometimes the only good thing to come from beating your head against a wall is how good it

feels to stop. There are lots of great watch companies out there that respect their customer

base enough to make sure these things don't happen time and time again.

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#16

07-30-2010, 12:04 PM

MessalineApghar Senior Member Super Geek

Join Date: Apr 2010

Location: NYC Burbs Posts: 1,258

Real Name: Ian

did not get a reply from Rebecca yet so I called Invicta CS and spoke to random-rep Dennis.

He was very nice and polite and offered to open up another service ticket. and Explained

that they don't replace watches until you get to 3 repairs.

I asked to speak to Vicki-Ann or Rebecca and he put me on hold and supposedly checked

with them or for them, and came back and told me they're not available, and would Leave a message for Rebecca.

I also stated that this watch was DOA originally, has been gone as long as i've owned it, and

I would really expect that in a situation like this, some accommodation to be made, such as a Call-Tag and using invicta's expedited service route, rather then the standard 6-8 week

turnaround.

he had nothing he could do for me, but he was very polite. so once again i sit waiting for a return-contact from R.B.

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If you wanna run cool, yes, if you wanna run cool, you've got to run on heavy heavy fuel -

Dire Straits

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#17

07-30-2010, 12:31 PM

TM Maker Senior Member Super Geek

Join Date: Feb 2009 Location: Chicagoland

Posts: 1,403 Real Name: Rob

That stinks beyond words!!!

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#18

07-30-2010, 12:55 PM

seveer42 Member Member Geek

Join Date: Jan 2010 Location: Surprise, Arizona

Posts: 88 Real Name: Tom

I sit here and read all the complaints about Invicta CS and I wonder if anyone from Invicta monitors the WG site (especially the Invicta forums) and, if so, why do they not address (all,

or at least, some) of the complaints about poor CS. Do they do such a lucrative volume of

business that they just don't care about CS??

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#19

07-30-2010, 01:07 PM

m*u*g* Senior Member

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Posts: 917

this is when you vote with your wallet

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#20

07-30-2010, 01:11 PM

imawatchgeek Senior Member Veteran Geek

Join Date: Dec 2009 Location: Brooklyn, NY

Posts: 810 Real Name: Mark

Now I think I need to check mine to make sure it is running properly.

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#21

07-30-2010, 01:15 PM

TheMatrix Senior Member

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Join Date: Dec 2009 Location: Metro Detroit

Posts: 2,993

Talk about a debacle. I wouldn't know what to do with myself if this happened to me.

I can understand your frustration as well. It's just very sad to see this mentality from the

Shop's biggest watch vendor. I'm crossing my fingers that I never have to deal with them. __________________

There is no reality outside the Matrix.

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#22

07-30-2010, 01:16 PM

STILL TICKIN Senior Member

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Join Date: Jun 2008

Location: Kernersville,North Carolina Posts: 3,268

Real Name: Rick

Attention to detail. Remember that! Attention to detail. Just wish everyone in their

company would remember what is preached all the time from their company. Sorry

to hear about the "no excuses" dilemna!

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#23

08-03-2010, 07:56 PM

MessalineApghar Senior Member Super Geek

Join Date: Apr 2010

Location: NYC Burbs Posts: 1,258

Real Name: Ian

No return contact yet from Rebecca or anyone else in CS. I will be calling again to speak

with Vicki or R.B . either weds afternoon or thursday..

Really PO'd .

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If you wanna run cool, yes, if you wanna run cool, you've got to run on heavy heavy fuel - Dire Straits

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#24

08-03-2010, 08:15 PM

reserveman Senior Member

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Join Date: Nov 2009 Location: Las Vegas Nv. Posts: 3,245

Real Name: Ralph Williams

See if Micheal can help you. Send him a PM here. He's been on the show alot Maybe he can help. Just be cool with him.

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#25

08-03-2010, 08:35 PM

Exploder77 Senior Member Veteran Geek

Join Date: Dec 2009

Location: Tacoma, WA Posts: 579

Real Name: Matt

Dang. Irritating. I am glad I got mine back without that prob. I bet they will make it right for

you. I have faith.

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floridajohn Senior Member

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Join Date: Sep 2009 Location: Cape Coral, FL

Posts: 367 Real Name: John

I don't get It, doesn't anyone check the watches before they send them back??