CURRICULUM VITAE

G. Sandhya RaniHno: 1-3-49/50/4/1,Flat #305Anand rao nagar colony,Old Alwal, Secunderabad – 10Telephone no: 040+9985318047 (R) / 9985359545Email-ID: srisandi19@gmail.com

Career Objective:

Seeking an ambitious career in a reputed organization, which provides congenial work atmosphere and growth opportunities as an appendage to high-pressure work environment and with high responsibility, in a prodigious organization outfitted with state-of-art infrastructure.

Educational Qualifications:

Graduation in Science (B.Sc., MPC), from St Francis College for Women, Begumpet (2003-2006).

Intermediate (MPC) from Board of Intermediate Education, St Ann's Junior College, Bolarum (2001-2003).

S.S.C from Board of Secondary Education, Holy Family High School, TrimulGherry (2001).

Technical qualification:

Typing Knowledge (40 words per min.)

Computer Proficiency:

Operating System : MS-DOS, WIN95, WIN98. DBMS : MS-Access. Packages : MS-OFFICE.

Experience:

Worked with Franklin Templeton International Services India Limited as Senior Process Associate in US Transfer Agency from September 2006 to January 2016.

Job Responsibilities:

The unit handles all financial transactions of Franklin Templeton’s domestic fund operations.

Process and verification of US Shareholder accounts to ensure accurate coding; appropriate processing of Payments and Compliance requirements are met.

Drafts: Reconciliation of checks submitted to the company on daily basis. Ensure all customer interactions are handled professionally and in line with the service standards.

Assisted with escalated issues or inquiries from various departments within the team.

Investigate accounts to identify compliance issues and document resolutionParticipate in the creation and implementation of process improvements projectsComplete special projects and duties assigned.

Customer Service skills (Ability to de-escalate call concerns, win customers back, and offer exceptional customer service by going the extra mile in all interactions for both internal and external clients through mails)

Critical thinking and analytical skills (Ability to identify problems, review options, and take appropriate action without a pre-determined framework)

Interpersonal skills (Ability to interact positively and work well with other individuals from all levels across the organization)

Product knowledge (Ability to answer the customer’s concern accurately through mails.)

Computer skills (Ability to use word processing, spreadsheet, call monitoring, internet browser applications)

Writing Business correspondence letters to clients with the help of Templates and SAF.

Rewards & Recognitions:

Won Spot award for increasing Productivity for the month of April 2007 Won best quality Award for the month of August 2007 Won Team Champion Award for the month of September 2008 Won Spot award for increasing Productivity for the month of February 2009 Won best quality Award for the month of June 2013 Won best quality Award for the month of September 2013 Won Ovation award for quality and production for month of May 2014 Won Take a Bow for achieving quality results for month of September 2014 Won applause award for quality for the month of October 2015

Won applause award for quality for the month of December 2015 Won applause award for quality for the month of January 2016

Projects at work: worked for Cost Basis project and NQR project (currently working).

Major Strengths:

Good communication skills. Ability to work for longer period. Built in flexibility. Adaptability. Continuous learner.

PERSONAL PROFILE:

Husband’s Name : G. Srikanth chary

Date of Birth : 19 March 1985

Marital Status : Married

Gender : Fe-male

Languages Known : English, Hindi, Telugu & Tamil

Strengths : Dedication, Sincerity, adaptability, good communication & Inter-personal skills.

Hobbies : Surfing Internet, Making friends, Playing Chess Listening to music.

DECLARATION

I, G. Sandhya Rani hereby declare that above furnished information is correct to my knowledge.

Date : Place : Secunderabad (G. SANDHYA RANI)