A to Z Directory

SANTA EULÁLIA SUITE HOTEL & SPA

Dear Guest, As General Manager of the SANTA EULÁLIA Suite Hotel & SPA, on behalf of our team, it is my pleasure to welcome you. To help you take advantage of the many services and facilities, we have provided this A to Z Directory. Should you need any assistance or would like to inform me of any matter you feel relevant, I am always available.

I hope that the Hotel and the services on offer are to your satisfaction. I would also like to

thank you for choosing this Hotel and the ALGARVE region.

Please accept our wishes of a memorable holiday period amongst us. We assure you that we

are here to ensure your comfort and well-being.

Yours faithfully,

The General Manager

Gonçalo Campos e Sá

Useful Telephone Numbers Outside telephone line 0 Hotel Reception 9 Dial to another apartment 1 + apt. number Reservations 203 Bar 204 “Sensações” Restaurant 205 Santa Eulália Grill 204 Room Service 9

SPA - Reception 215

Technical Data:

SANTA EULÁLIA SUITE HOTEL & SPA CATEGORY:

Non-smoking hotel

Nº of floors: 5

Nº elevators: 5

Electricity: 220 Volts

Climate control in public areas

Total nº of apartments: 129, being 88 Studios, 37 1 Bedroom Apartments and 4 2 Bedroom Apartments Apartments are equipped with: Electronic locks

Air Conditioning Smoke detection LCD television Satellite TV Individual safes Telephone Fully equipped Kitchenette Hair dryer Coffee and Tea Equipment

Private car park

Wireless Internet throughout the hotel

SPA including: - 1 indoor heated swimming pool, with chromo therapy, hydro massage seat and - a water cannon. - Sauna - Turkish Bath - Fitness area - Massage Room - Aesthetic services - Hairdresser services in our other hotel unit, the Albufeira Sol – in Santa Eulália.

1 Bar

1 Pool Bar and Snack Bar

1 Main Restaurant

1 À La Carte Restaurant.

Index:

1 |Services A-Z 2 |Bar, Snack Bar & Restaurants 3 |Room Service List 4 |Santa Eulália Spa 5 |Voice & Data System 6 |TV Channels 7 |Emergency & Safety

A ADAPTORS / TRANSFORMERS Should you require an adaptor or transformer, please contact Reception. AIR CONDITIONING / HEATING All Suites are equipped with air conditioning / heating. At yours you can find the remote control. If you need any help, please contact Reception. AIRPORT Faro International Airport is 35 kilometres from the hotel (approximately 40 minutes by car / taxi). ARRIVAL You may start to use your Suite on the day you arrive at 04:00pm. If you arrive earlier, your unit may not be available. We will do everything to prepare it for you as quickly as possible.

B BABY-SITTING To get more information on baby-sitting services, please contact Reception. Baby-sitting services must be booked 24 hours in advance. BAR The Hotel has 1 lobby bar at your disposal. Other outlets may be found in premises. Please consult the “Bar, Snack-Bar & Restaurant” section in this Directory. BEDS Should you require an extra bed, please contact the reception. Subject to availability. All units are equips with sofa bed. BREAKDOWNS All equipment in apartments is periodically inspected to ensure that is functioning correctly. However, should you encounter any type of problem or experience difficulty in operating any equipment, please contact Reception. BREAKFAST Buffet breakfast is served every day in the “Grill” restaurant located on floor 0. Breakfast may also be served in your unit by contacting Room Service or the reception on the day before, subject to tax service. In order to meet your request please complete the form provided in your Suite or contact Room service directly.

C CAR PARKING At your disposal, around the Hotel there are several private parking spaces. We recommend that you do not leave valuable items inside the car as the hotel cannot held responsible for damages or theft of items. CAR RENTAL To reserve cars with or without driver, please contact Reception. CHECKING OUT Check-out time is 11:00am. Should you need to use your Suite until later, please contact Reception the day before you leave the hotel. If it is not possible for us to meet your request, we can hold your luggage, at no additional cost, and you may continue to use the public areas of the hotel. CHEMIST Please contact Reception for information on which chemist nearest the hotel, is open. CHILDREN We have special conditions for children’s stays and meals. Please contact Reception. CHILDREN’S CLUB We have AVAILABLE A Children’s Club from Monday to Saturday and from 5pm until 4pm. Activities are for children between 4 and 8 years old. Children under 4 years old can participate as long as accompanied by their parents. For more information, kindly contact the reception desk. CHURCHES AND OTHER PLACES OF WORSHIP For more information, please contact the Reception. COMPLAINS If you would like to make a complaint, please contact Reception and ask for the Duty Manager and /or General Manager who will immediately deal with the matter to your satisfaction. COTS Should you require a cot, please contact the Reception. CLEANING Room will be cleaned upon guest request however kitchenware is not included (eg dishes, cutlery, glasses, etc.). Towels and sheets will be changed every four days or on request. Should you require not to be disturb, kindly put the door knob sign outside your door. For more information, please contact Reception.

D DOCTOR The hotel can provide a doctor. If you require medical attention, please contact Reception.

E ELECTRICITY Voltage is 220V. Should you require an adaptor or transformer, please contact the Reception. ELEVATORS We recommend that children younger than 10 years old do not use the elevators unless accompanied by an adult. EMERGENCY / EVACUATION Please consult the “Emergency and Safety” section in this Directory. EXCURSIONS At your disposal we have several excursions, water parks, thematic parks, boat trips, etc., for more information and bookings, please contact Reception.

F FIRE Please consult the “Emergency and Safety” section in this Directory. FIRE EXTINGUISHERS Please consult the “Emergency and Safety” section in this Directory. FLOWERS Should you wish to buy or send a bouquet of flowers, please contact Reception.

H HAIR DRYER A hair dryer is provided in the bathroom. HAIRDRESSER Please contact the SPA in floor -1 for more information. HOSPITAL The nearest hospital is the Faro Hospital, located approximately 35 kilometres from the hotel. Belonging also to the National Health Service there’s the “Centro de Saúde de Albufeira” that is located only 3 Kilometres from the hotel. Near are also several private clinics specialized in different areas of medicine. For further information, please contact Reception.

I ICE If you need ice, please contact the Bar. INTERNET ACCESS IN YOUR SUITE All public areas as well as your accommodation unit have free broadband internet. Please consult the “Voice and Data System2 section in this Directory. For further information please contact the reception desk.

L LAUNDRY Inside your wardrobe are laundry bags. To use the laundry service, please complete the laundry list and contact reception. - Laundry collected before 09:00am will be returned the same day, except on weekends. - Laundry collected after 09:00am will be returned the next day before 1:00pm, except on weekends.

- The Hotel cannot be held responsible for trimmings or buttons on clothes or for alterations to the colour or shrinking due to the washing. Neither can the Hotel be held responsible for any objects left inside clothing. - In the event of loss or damage, the hotel’s responsibility is limited to 6 times the cost of the service provided with regard to items which are subject to complaint within 24 hours after the service has been carried out. The Hotel does not take responsibility for any accessories neither buttons attached to your clothing or changes in colour or even shrinking resultant from the washing process. Also the Hotel does not take responsibility for any object left forgotten on the clothing to be washed. - In the absence of the list accompanying clothing, the amount of items of clothing counted by our services will prevail. - Due to fire safety policies, irons are not allowed in apartments. LOST AND FOUND If you lose any item, please contact reception.

M MEDICAL ASSISTANCE If you suffer from hearing, visual or motor difficulties, please inform Reception so that in the event of an emergency we can provide priority assistance. MESSAGES If you are expecting an urgent message, please inform Reception. All messages received will be delivered to your Suite.

N NEWSPAPPER Should you require we have at your disposal a newspaper/magazines purchase service. For more information, please contact the reception.

O OTHER SERVICES We have available the sale of tickets for shows, activities and entertainment. For more information, please contact the reception desk.

P PAYMENT Besides payment in cash, we also accept all main credit and / or debit cards. PETS Pets are not allowed in the hotel. PHOTOCOPIES Should you need to make any photocopies, please ask at Reception. POLICE The nearest police Station is approximately 20 minutes’ walk from the hotel. POST To receive and send post, please contact Reception.

R RECEPTION Reception is on floor 1, in the hotel lobby. The Reception team is available 24 hours a day, to provide you with any information or assistance you may need during your stay. RESERVATIONS To reserve any stay at the Santa Eulália Suite Hotel & SPA or our hotel units, please contact our Reservations Department or our website: www.conforhoteis.pt. RESTAURANT The hotel has at your disposal: The “Grill” Restaurant is situated on the ground floor. Please, consult the “Bar, Snack-Bar & Restaurant” section in this Directory.

ROOM KEYS For your own safety all Suites are equipped with electronic locks which work with a magnetic card. In order to open the door of your unit the magnetic card must be closed up to the lock. It will automatically open. If you experience any difficulty please contact the reception. For security reasons, please return your card when checking out. ROOM SERVICE This is a 16 hour service (08:00am – 00:00am). Please consult the menu at the “Room Service List” section in this Directory.

S SAFES All Suites are equipped with a safety deposit box. The safe is inside of the wardrobe in the bedroom. If you wish to use it, please contact the reception. The hotel cannot be held responsible for valuables left in the room, outside of the safe. SCANS Should you require scanning documents, we have at your disposal a free service. Kindly contact the reception desk. SHOPPING CENTER There are 2 Shopping Centre in Albufeira. For further information, please contact Reception. SMOOKING Only permitted to smoke outside the hotel or in your apartment’s balcony. SNACK-BAR The Hotel has one Snack-Bar at your disposal. Please consult the “Bar, Snack-Bar & Restaurant” section in this Directory. SPORT In the area surrounding the hotel it is possible to find a number of centres offering different sports such as: riding, golf, sailing, diving and fishing. For further information, please contact Reception. SUGGESTIONS Guest’s suggestions are the best way of helping us to improve our service. Therefore, we would be very grateful if you could fill in the form provided in your room. All suggestions are welcome and will be taken into account by the management.

SUSTAINABILITY Santa Eulália Suite Hotel & Spa is managed in an efficient way to save energy resources. Some examples: solar panels to heat water, flow reducers on taps, low flow flushing cisterns, eco-friendly cleaning materials, use of reverse osmosis, use of "leds", all doors are properly caulked and double glazing for a correct reduction of energy costs, unused rooms have closed curtains to avoid temperature losses and good practices in the area of recycling. SWIMMING POOL The swimming pools are for the exclusive use of the hotel guests. The Hotel has 1 outdoor swimming pool for adults and 1 for children, and 1 indoor heated swimming pool in the SPA - 1 floor. SWIMMING POOL TOWELS At your disposal we have pool / beach towels. You can get them from SPA by leaving a deposit amount in the main Hotel Reception at your check-in.

T TABACO At the Bar you will find a cigarette machine and a proper area for smokers. TAXIS / TRANSPORT Should you require a taxi or information on transport, please contact Reception. TELEPHONES For further information please consult the Telephone Directory or contact Reception. For an outside line please press 0. TELEFAX Should you need to send a fax, please contact the Reception. All faxes received will be delivered to your room. TV CHANNELS / TELEVISION We have at your disposal a nice choice of TV channels. Please consult the list of channels in this directory. The remote control can be found next to the TV. TOILETRIES At your apartment there’s at your disposal: soap, shampoo and shower cap. Should you require more toiletry items, please contact Reception. At request we provide them. TOURS Different tours are available. Please consult Reception. TRANSFERS

Hotel has a private transfer service to / from Faro Airport, for further information, please contact the Reception.

U USB CHARGER You can charge your electric devices by USB through the entrance located behind the television in you apartment. For more information, kindly contact the reception.

W WAKE UP CALL In order to request the wake-up call service, please contact Reception. WATER The tap water is safe to drink. However we advise you to drink mineral water.

Bars and Restaurants

“Grill” Restaurant The Restaurant is the space of Santa Eulália Suite Hotel & Spa, where you can enjoy the best of traditional Portuguese cuisine. You can also taste more current suggestions, created daily by our Chef. This is an exquisite and modern space where details have been designed to detail. The Restaurant is open daily from 7:00 p.m. to 10:00 p.m. in the summer and until 9:30 p.m. in the winter with an à la carte dinner service and/or a buffet (when there are reservations for a number of more than 20 people). Location: Floor 0

Breakfast You can start your day with a nice breakfast served at the “Sensações” Restaurant or the Santa Eulália Grill. Breakfast is served daily from 07:30 a.m. to 11:00 a.m. in the summer and from 08:00 a.m. to 10:00 a.m. in the winter.

Pool-Bar “Santa Eulália Grill” The Snack-Bar has a splendid and comfortable terrace by the garden with ambience music. A wide range of drinks and light meals are available, such as salads and snacks. Summer Opening Time: 10h30am to 06h00pm. Winter is closed. Summer Snack service: 12h00 am to 02h30pm. Winter is closed. Location: Floor 0.

“Flor de Lis” Bar The perfect place to enjoy a cocktail with ambiance music. Opening time: 10h30am to 11h00pm Location: floor 0

Banquet & Events The "Sensations" Restaurant with capacity for up to 100 people is the perfect place for Gala Dinners, Cocktails, Theme Dinners, Corporate Dinners, Birthday Parties, Weddings, or any other type of event you wish to organize. Contact us, tell us what you want and leave the rest with us ... we will surprise you for sure! For more information contact our Commercial Department: comercial@conforhoteis.pt or by telephone: 289 587 476.

Room Service Menu

Service available from 07:00 am – 11:30 pm Service Fee € 5,00 (VAT included) per room

SNACKS Ham or Cheese Sandwich € 3,50 Ham and Cheese Sandwich € 4,00 Ham or Cheese Toast € 4,50 Ham and Cheese Toast € 5,00 Tuna Sandwich € 6,50 Chicken Sandwich € 6,50 Meat lasagne € 8,50 DRINKS MENU Mineral Water 1,5 lt. € 3,50 Mineral Water 0,33 lt. € 2,00 Sparkling water 0,33 lt. € 2,00 National Beer 0,33 lt. € 3,00 Soft drinks 0,33 lt. € 3,00

Data & Voice systems Information

WAKE UP CALL For wake-up service, please, please contact the reception. INTERNET All accommodation units and public areas of the hotel are equipped with broadband Internet. This connection allows you to access the usual services of a common internet connection and access to email, content and pages. With VPN connections you may, however, experience some limitations for security reasons. To access this service you need to: • Acquire the access in reception • Have a computer with wireless connection. • Have the TCP / IP protocol installed, allowing dynamic IP assignment (DHCP) addresses. • Open the wireless search of your computer. • Find the appropriate network and connecting it. If you need help, please, please contact the reception. PHONE • To access a telephone line to the outside please, please mark the number 0. • To connect between Hotel rooms you should dial the number 1 followed by the number of the desired room. • For international calls, you must dial the number 0 + 00 + indicative International country code + phone number. All calls made via telephone in your room, will be automatically charged to your account.

Data & Voice systems Informations

INTERNATIONAL INDICATIVES

South Africa 27 Egypt 20 Malta 356

Germany 49 Spain 34 Morocco 212

Andorra 376 U.S.A. 1 Mexico 52

Angola 244 Finland 358 Mozambique 258

Arábia Saudita 966 France 33 Monaco 377

Argentina 54 Greece 30 Norway 47

Austrália 61 Netherlands 31 Poland 48

Áustria 43 Hungary 36 UK 44

Bélgica 32 Ireland 353 Czech 420

Brasil 55 Israel 972 Russia 7

Cabo Verde 238 Italy 39 Sweden 46

Canadá 1 Japan 81 Switzerland 41

China 86 Libya 218 Thailand 66

Chipre 357 Luxembourg 352 Turkey 90

Dinamarca 45 Macao 853 Venezuela 58

Data & Voice systems Informations

SERVICES PRICES TELEPHONE CALLS RATE

National / Internationals Price of 0.25€ per impulse. Rate Variates by

destination FAXES RATE

Nationals 0.50 € per page Internationals 2.00 € per page PHOTOCOPIES RATE

Copie or print (Black & White) 0.25 € from 1 to 20 pages Copie or print (Black & White) 0.18 € from 21 to 50 pages Copie or print (Black & White)) 0.15 € more than 50 pages

All Rates presented include VAT at legal % amount

TV Channels

1 RTP 1 35 FOX Crime 69 Euronews (A)

2 RTP 2 36 AXN HD 70 CGTN

3 SIC 37 AXN Black 71 BFM TV

4 TVI 38 AXN White 72 NHK World Japan

5 SIC Notícias 39 SyFy HD 73 CCTV 4

6 RTP 3 40 TLC 74 Globo

7 TVI24 41 AMC HD 75 Canal 11

8 CMTV 42 Discovery Channel 76 TVE 24h

9 SPORT TV+ 43 Odisseia 77 France 24 (F)

10 RTP Açores 44 História 78 Localvisão TV HD

11 RTP Madeira 45 National Geographic 79 Blaze

12 SIC Radical 46 Luxe TV HD 80 Aljazeera

13 TVI Ficção 47 Travel Channel 81 i24News (F)

14 Porto Canal 48 FTV 82 Channel 1 Russia

15 A Bola TV 49 Más Chic 83 M6

16 SIC Mulher 50 MTV Portugal 84 RTP África

17 Canal Q 51 VH1 85 Bloomberg

18 RTP Memória 52 MCM Pop 86 TV5 Monde

19 Sporting TV HD 53 TVEi 87 BBC World News

20 Eurosport 1 HD 54 Gametoon HD 88 CONFORHOTEIS

21 SIC Caras 55 Clubbing TV

22 SIC K 56 UM Europa

23 Disney Channel 57 Afro Music

24 Disney Júnior 58 24 Kitchen

25 Jim Jam 59 Canção Nova

26 Canal Panda 60 IU

27 Biggs 61 Kombat Sport

28 Baby TV 62 Record News 29 Cartoon Network 63 BBC Entertainment

30 Hollywood HD 64 TPA

31 Cinemundo HD 65 i24News (I)

32 FOX Movies HD 66 TV Galicia

33 FOX HD 67 Crime+Investigation

34 FOX Life 68 Deutsche Welle (A)

Emergency and Safety SAFETY PROCEDURES AND EMERGENCY The Santa Eulália Apartment Hotel & SPA features an internal emergency plan which sets out the guidelines to ensure that are identified and addressed potential foreseeable emergency situations and/or activities associated with it. These guidelines to ensure the active and passive measures against fire risk are defined, and established into a plan for the entire area of Santa Eulália Apartment Hotel & Spa. Both in the organization of the evacuation procedures as through optimization of human and material resources. The Plan is reviewed and updated annually, exercised whenever major changes are made on the premises or following the recommendations of official entities. We recommend reading the safety instructions affixed to the emergency plant located at the entrance of his apartment Suite – behind the entrance door. In case of doubt or assistance, please contact Reception. We would still, like you to devote a few minutes of your time into reading the following instructions: COME TO YOUR SUITE - Identify emergency exits closest to Your Suite (access to stairs). - Check the position of the alarm call points and fire extinguishers installed in the hallway giving access to the suites. - In order to more easily memorize the escape route, practice it by counting the steps and / or the time it takes to go. - Always observe the information and/or recommendation for "no smoking ". IN CASE OF FIRE - Stay calm. - Activate the nearest and / or contact Reception from any phone alarm. - Close doors to prevent the spread of fire. - Do not try to fight / extinguish. - Exit the building quickly by the nearest emergency exit. - Being clear ladder, never step back. - In the presence of smoke, stay as close as possible to the ground. - Do not try to carry any baggage with you, your life is far more important. - Use the emergency stairs, always down against the wall. - Do not turn back. - Do not use the elevators.

Emergency and Safety - cont. IF YOU ARE CLOSED IN YOUR SUITE - If you cannot get out of your suite safe, don`t. - Stay calm. - Keep the door closed to prevent the spread of fire to the interior - where you are. - Contact Hotel Reception, by dialling 9 and stating clearly the number of the suite which you are hosted and the number of people inside. - Unplug the AC immediately. - Fill the tub and sink with water. - Use wet towels to cover the joints of doors and louvers. - Go moistened towels frequently. - Remove the curtained windows. - Moisten the entire floor of the foyer. - Wait for Emergency Aid Hotel Team. ALARM EVACUATION If the evacuation alarm ringing continuously, follow these instructions: - Stay calm. - Take your key with you. - Using the back of your hand, check the temperature of the door before opening it. - If the hallway is clear of smoke, you can quit. - Do not try to carry any baggage with you, your life is far more important. - Abandon Your Suite and make sure you shut the door. - If you are unobstructed smoke, use the stairs nearest emergency, always down against the wall. - Do not turn back. - Do not use the elevators. - Follow the instructions provided by the Emergency Team for the hotel Evacuation. - Staff Team and Emergency Evacuation Hotel team will refer you to a meeting where all guests & staff shall be identified and /or done the verification of absence. LOCKED OUT - If the security conditions to leave your room are not satisfactory or the stairs to meet the emergency exit blocked, return to your room and proceed as described in "If you stay locked in your suite." MORE SAFETY - Do not smoke in bed. - Do not forget the burning cigarette in the ashtray. - Turn off electrical appliances from outlets if you are not using them. - You are not allowed any weapons. But if are owning and carrying, must inform the front desk of the hotel, which will keep them in custody until you leave.

Emergency and Safety - cont . SAFES The Santa Eulália Suite Hotel & SPA recommends the use of your apartment safe deposit of valuables. We cannot take responsibility for cash, securities or valuables left in the Suites – or anything left in your suite.

SPA – Sanun Per Aqua The Spa is only open for massages services by appointment. Kindly contact the reception desk for booking as well as additional information you may require.

Massage Therapeutic massage (30 min.) € 45,00 Full body massage (50 min.) € 65,00 Sports massage (55 min.) € 80,00 Rhythmic massage (50 min.) € 70,00 Zen massage (75 min.) € 85,00 Indian head massage (50 min.) € 75,00 Hot stone massage (60 min.) € 80,00 Lymphatic drainage (60 min.) € 65,00 “Pindas Sweda” massage (60 min.) € 95,00 Massage with candles (75 min.) € 90,00 Shiatsu (60 min.) € 80,00 Thai massage (60 min.) € 80,00 Ayurveda massage (60 min.) € 80,00

Therapeutic ritual “Phyt’s Cocoon” (75 min.) € 120,00 - detoxifying and relaxing

Zen crystal (75 min.) € 80,00 - massage with crystals

“Zen duo” experience (75 min.) € 145,00 - with essential oils and spices

Reflexology (50 min.) € 65,00

Face treatments Facial (50min.) € 65,00 Lifting (75 min.) € 85,00

Other custom services Manicure € 25,00 Pedicure € 32,00 Gel nails on request

Waxing on request All rates have VAT included and can be changed without prior notice.

Environmental Policy

ENVIRONMENTAL POLICY

At Conforhoteis we are committed to protecting the environment and to reducing the impact of the resort’s daily operation on the environment.

Conscious of the impact that the tourist activity has on our natural resources and climate, we will strive to manage our waste in an efficient manner, avoid pollution, install energy saving devices whenever possible and encourage our guests to respect and contribute towards our efforts so that together, we may minimize our impact on the environment.

Our main goals towards environment management are:

Certification In order to comply with the broadest sustainability criteria, including our social and economic impact and employee welfare, SGS and HACCP excellency padrones will be accomplished until 2018. Electric Energy Provision and Management The electricity consumption at Santa Eulália SuiteHotel & Spa is 0.40 kilowatt per client and per day. Operationally, Santa Eulália Suite Hotel & Spa agrees to: - Ensure that all equipment purchased is classified as energy efficiency class A. - Ensure that all employees are properly trained in energy saving. Energy Saving Initiatives Santa Eulália Suite Hotel & Spa will ensure optimum energy efficiency by undertaking the following: - Use LED lights in all public areas. - Use LED or low energy consumption light bulbs on apartments and service areas. - All apartments are equipped with energy saving control units. Water Management Santa Eulália Suite Hotel & Spa will install water saving devices so as to reduce the water consumption but without compromising the client’s comfort. Water Saving Initiatives All apartments will have water flow reducers installed on all taps and shower heads. All cisterns will be manipulated in order to fill only half the amount of water permitted in the tanks. All cisterns have the double discharge button. Hot Water Supply The hot water supplied to the apartments and interior poo is produced from: - Solar Panels. - Electrical Heating.

Waste Management Santa Eulália Suite Hotel & Spa minimizes the production of solid waste in all areas of the resort and encourages guests to join our recycling programme. Specifically: - Recycling all glass, paper, card board, batteries, oils, plastic and electronic devices. - Minimizing the use of paper. Chemical Usage Whenever possible, Santa Eulália Suite Hotel & Spa will avoid using chemicals considered harmful to the environment and which are identified as such by the Food and Agriculture Organization.

PROTECTION OF MINORS

Santa Eulália Suite Hotel & Spa aims to ensure adequate protection to underage minors (any person under the age of 18) using all legal and judicial means at its disposal.

Our company undertakes to inform the legal authorities of any actions considered suspicious and therefore adopting the necessary measures to identify those responsible.

In Santa Eulália Suite Hotel & Spa we will not allow the check-in of any underage minor (person under the age of 18) even if with their parents, in case they are not carrying personal identification. Additional to this measure, we will inform the authorities. Santa Eulália Suite Hotel & Spa condones and does not authorize any act of sexual nature involving minors (any individual under the age of 18) inside the resort or within its vicinity.

All employees have the responsibility of communicating any suspicious situation to the management.

LOCAL COMUNITY POLICY

At Conforhoteis we are committed to ensuring positive relationships between our company and the local community. Our community policy and main goals are based on the following:

Promoting responsible tourism Santa Eulália Suite Hotel & Spa promotes economic and social benefits to the community. Santa Eulália Suite Hotel & Spa collaborates with the training programmes of local schools in order to provide work opportunities. Purchases Santa Eulália Suite Hotel & Spa purchases and promotes local products, ensuring that the food quality meets with our guest’s expectations. In this manner it contributes towards the reduction of CO2 emissions, which would be higher if these products were to be transported from distant locations. The company policy states that payments to suppliers are always made in a timely manner.

Employment Santa Eulália Suite Hotel & Spa recognizes the importance of giving preference to local employees. The benefit from this initiative lies in the probability of the wages being spent within the local economy. It also encourages residents to stay within their community rather than seeking employment elsewhere. Donations and charity Santa Eulália Suite Hotel & Spa donates furniture, clothes and electrical appliances - that are no longer suitable for the resort – to local institutions that can benefit from these items. Vision Santa Eulália Suite Hotel & Spa aims to improve its relationship with the local community by 2018, sponsoring the local sports teams. Local artisans will be invited, whenever possible, to present and sell their products to clients staying at the resort.