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SAP Enterprise Solutions

Service Definition

www.tcs.com

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Table of Contents

1. Overview ...................................................................................................................................... 3

2. Our Unique 360-degree Relationship with SAP SE ...................................................................... 3

3. Our Commitment to SAP SE ......................................................................................................... 3

4. Our Digital CoE for driving SAP Innovation .................................................................................. 4

5. TCS SAP HANA Services ................................................................................................................ 4

5.1. TCS SAP HANA Service Offerings .............................................................................................. 4

6. TCS SAP S/4HANA Services .......................................................................................................... 5

6.1. TCS SAP S/4HANA Service Offerings ........................................................................................ 6

7. TCS SAP SuccessFactors Services .................................................................................................. 7

7.1. TCS SuccessFactors Service Offerings ....................................................................................... 7

8. TCS SAP Hybris Services ............................................................................................................... 8

9. TCS SAP Customer Engagement & Commerce (CEC) Services ..................................................... 8

9.1. TCS SAP CEC Service Offerings.................................................................................................. 9

10. TCS SAP Ariba Services ........................................................................................................... 10

11. TCS Concur Services ................................................................................................................ 10

12. TCS Fieldglass services ............................................................................................................ 10

13. TCS SAP Leonardo service offerings ....................................................................................... 11

14. Recognition as a market leader ............................................................................................. 11

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1. Overview

TCS SAP Enterprise Solutions delivers the critical technology services and solutions that the best

businesses demand. Always at the intersection of trend and technology, TCS partners with SAP to help

organisations operate with greater agility, make profitable decisions faster, and collaborate with

increased mobility around the world.

TCS delivers the SAP expertise and experience that our clients need to enhance their SAP platforms,

enabling leaner, smarter businesses. Our relationship with SAP lets us design, implement, maintain

and evolve SAP solutions faster, more efficiently and most cost effectively. Companies that partner

with TCS to implement SAP enterprise solutions enjoy significant competitive advantages when it

comes to achieving results ahead of the pack, with better ideas, and much stronger returns.

We offer industry-specific SAP-based solution - many of which were co-developed with SAP, and we

design, develop, implement and support customer-specific solutions.

Managing this worldwide network of expertise and innovation is made possible by our TM Global

Network Delivery Model (GNDM) which ensures predictable results with a “follow-the-sun”

development strategy. With TCS as their partner, our clients gain the competitive advantage of being

quickest to innovate, quickest to benefit, and quickest to gain leadership through SAP innovation.

2. Our Unique 360-degree Relationship with SAP SE

TCS is one of an elite group of SAP Global Solutions Partners. Across two decades, as partner, as

collaborator and as co-developer, TCS has acquired a unique understanding of the value of SAP

enterprise solutions and of how to best mine that value for each client’s unique environment,

infrastructure and business requirements. Our special access to SAP organisations, expertise and

stakeholders makes us frequent participants in SAP Partner Acceptance Testing, contributing TCS

thinking to SAP design. At the same time, this relationship with SAP SE allows us to develop product

expertise and know-hows in advance of product launches.

3. Our Commitment to SAP SE

With experience spanning two decades delivering global SAP solutions for our clients, TCS has

developed industry knowledge and unique insights that enable true business transformation. That’s

what has made us one of SAP’s largest and fastest growing global partners. We consistently garner

awards for our innovative solutions and our performance as an SAP partner. Most importantly, that

commitment is reflected in our Global Centers of Excellence (CoE). These include industry Digital CoEs

that co-innovate and co-develop vertical solutions with SAP. And they include our SAP CoEs – like or

CoE for SAP Digital Solutions based in Cincinnati-US, Paris-France, Tokyo-Japan and Mumbai-India-

that design and deploy advanced-technology SAP solutions for our clients.

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4. Our Digital CoE for driving SAP Innovation

We anchor our SAP expertise at our Digital Center of Excellence for SAP. The CoE hosts its own private

cloud on which we run the complete SAP business suite, all the enterprise solutions from SAP, and a

range of industry solutions. The CoE for SAP develops prototypes and proof of concept applications

for a range of SAP offerings like SAP S/4HANA, SAP HANA, Hybris, SuccessFactors, Mobility on the

Sybase Unwired Platform (SUP), and SAP Business Objects for Analytics. The knowledge and expertise

we gain here is transferred to all our SAP project teams worldwide.

5. TCS SAP HANA Services

In a rapidly changing world fuelled by technological advances, organisations need to sense, analyse

and act at the speed of thought and drive rapid innovation to have sustainable growth. Competitive

market pressures and increasing customer demand for customisation are compelling businesses to

adopt real time analytics and self-service business intelligence (BI) to unlock trends, identify growth

opportunities and support enhanced decision making. Challenges such as in-memory optimisation of

costs, profitability and financial reporting, real time disruption management, and optimisation of

warehouses and ERP, continue to plague organisations across industries.

SAP HANA combines in-memory technology with hardware from leading SAP partners, enabling

companies to gain real time insight into their operations and respond quickly to changing business

conditions. For organisations looking to implement SAP HANA, deriving the maximum value while

ensuring business relevance and reducing the risk of their implementation initiative remain top

priority. TCS SAP HANA Service Offerings enable research and development focused on innovating

applications for high-speed analytics and managing performance intensive business transactions on

the SAP platform. Our team of industry experienced and certified SAP HANA consultants create unique

business solutions and provide end to end support. By leveraging our state-of-the-art integrated TCS

SAP HANA Lab, you can quickly and cost-effectively explore and evaluate HANA solutions to match

your business requirements. Strategic partnership between TCS and SAP allows us to leverage each

other's strength, knowledge and experience to create breakthrough innovations and engineer them

for accelerated speed to value.

5.1. TCS SAP HANA Service Offerings

TCS combines the expertise of industry consultants and technology certified professionals to enable

organisations to jointly execute PoCs, pilot projects, and projects for their SAP operational systems

and Enterprise Data Warehouse transformation initiatives.

Our services address diverse HANA scenarios and variants such as: S/4HANA Enterprise, S/4HANA

cloud, Suite on HANA, BW on HANA, HANA Live, FIORI, Lumira, Design Studio, SAP Cloud platform,

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HANA RDS, Smart Financials, Big Data Integration, HANA DB migrations, BW-HANA LSA++, HANA Smart

Data Access, HANA based Predictive Analysis, and so on.

TCS’ comprehensive portfolio of SAP HANA service offerings includes enterprise-wide strategy

definition, assessment, roadmap, end to end system architecture landscape, use case identification,

PoC execution, and business case preparation for expediting budget approval, core program activities

execution such as planning, infrastructure management (sizing, capacity planning, configuration-setup

and administration), implementation, migration and support. By harnessing the capabilities of the SAP

HANA platform, we help organisations take advantage of advances in mobile, cloud and Big Data

technologies to build and deploy next generation applications and analytics with real time processing

capabilities.

TCS SAP HANA portfolio

6. TCS SAP S/4HANA Services

Against a backdrop of an increasingly digital, networked, and complex business landscape, enterprises

need the combined power of simplification and innovation to drive competitive advantage. SAP

S/4HANA is designed to serve as a digital business foundation, helping enterprises predict consumer

preferences and business outcomes, and drive digital transformation. SAP S/4HANA helps companies

simplify, manage, and run the enterprise by connecting people, networks, and systems. To unlock real

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business value and ensure rapid and smooth implementation of SAP S/4HANA, enterprises need the

right partner.

TCS helps companies accelerate their SAP S/4HANA implementation with custom migration

recommendations and the full spectrum of support services. By orchestrating a smooth rollout of the

in-memory platform, we enhance your data analytics capabilities, ultimately boosting customer

satisfaction and accelerating business innovation.

Today's highly complex and hyper-connected business landscape requires enterprises to keep pace

with changing consumer and regulatory demands, innovate, and boost business agility. Traditional

ERP systems are not flexible enough to rapidly adapt to change or process the explosion of data to

deliver insights on consumer preferences, business opportunities or operational efficiencies.

Companies need to upgrade their digital platform, so that technology fosters business growth, instead

of hindering responsiveness. SAP S/4HANA is designed to address these requirements. However, to

commit the time and resources needed to migrate to SAP S/4HANA, companies need the assurance

of success. Lack of the right experience, expertise, and supporting assets is often the biggest challenge

here. With TCS' support, companies can migrate their legacy business suites–including ERP, supplier

relationship management (SRM), and supply chain management (SCM) – to the latest SAP HANA

platform. Our services address both brownfield (traditional SAP) and Greenfield (non-SAP ERP

platforms) migrations to SAP S/4HANA, and provide an intuitive, customizable and user friendly

application interface. We help companies harness SAP S/4HANA to simplify their enterprise ERP

environment in terms of data models, user experience, and business processes. With our structured

migration methodology tailored to your enterprise's needs, you can ensure the success of your SAP

S/4HANA implementation.

TCS understands your preferences and business goals to recommend suitable SAP HANA migration

options for your organisation. We weigh each alternative against business benefits as well as time and

effort considerations to propose an optimal solution.

6.1. TCS SAP S/4HANA Service Offerings

TCS understands your preferences and business goals to recommend suitable SAP S/4HANA migration

options for your organisation. We weigh each alternative against business benefits as well as time and

effort considerations to propose an optimal solution.

S/4HANA assessment and advisory service - Providing enterprise specific recommendations

for HANA migration, including deployment options such as on premise, private or public cloud,

or a custom hybrid approach. TCS SAP S/4HANA Transformer Suite will be leveraged, this

comprises a set of tools that assess the readiness of customers’ current landscape

SAP S/4HANA proofs of concept (PoC) and product demos - Helping firms assess SAP S/4HANA

offerings to develop a business case

Implementation/ Migration services - Assisting in S/4HANA rollout to phase out traditional

SAP and non-SAP legacy platforms. This includes moving to,

o S/4HANA Cloud

o S/4HANA On Premise

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We have an array of tools and accelerators that support data migration, configuration and

testing

7. TCS SAP SuccessFactors Services

TCS is a Global Service Partner with SuccessFactors to provide SuccessFactors Cloud Implementation

and Support services.

TCS has a strong SAP SuccessFactors Practice whose mission is to ‘To help our clients achieve their

business objectives and maximise their return on SAP investments by leveraging our global SAP

consulting capabilities.’ TCS has aligned itself with SAP’s roadmap for HR Line of Business and is rapidly

ramping up its competency in SuccessFactors. In line with this, TCS has made substantial investments

in training and building a strong SuccessFactors resource pool. TCS currently has vast no of SFSF

consultants certified across all the SuccessFactors modules:

Employee Central

Recruitment

Compensation Management

Career and Succession Planning

Learning Management

Performance Management

7.1. TCS SuccessFactors Service Offerings

TCS also has a dedicated Global Consulting Practice which brings in rich experience in Program

Management of large global programs, Change Management, Performance and Knowledge

Management. By leveraging unique blend of experts from Global Consulting Practice and SAP Practice,

TCS helps clients Transform, Optimise, and Enhance the value from their investments in SAP by

offering end-to-end services spanning entire ERP business Transformation components and value

chain and cover complete SAP product life cycle from Pre-implementation to Post-implementation

support. TCS SAP SFSF initiatives to include:

Unique ‘Enterprise-as-a-Service’ offering

Focus on differentiators – Business functionality extensions, Tools and Accelerators, PoCs /

Demos, PoVs

Learning Hub leverage to certify SFSF consultants

Partnering with SAP and other niche vendors

Periodic sessions towards quarterly release alignment of ongoing engagements, Collaboration

platform for ‘Best Practices’ and ‘Lessons Learnt’

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8. TCS SAP Hybris Services

TCS is a Global Service Partner with Hybris to provide Hybris Cloud Implementation and Support

services.

TCS has a rich experience in executing multiple Hybris engagements. TCS has successfully helped

several global organisations across different lines of businesses in enabling their Omni-channel goals

through Hybris ecommerce suite TCS has a progressive and best-in class multi-channel practice team

that offers services across multiple platforms and service lines like Architecture Services, Development

Services, SEO Services and Site Stability Services etc. TCS has executed multiple engagements for

different customers across different technologies and geographies. TCS’ multichannel practice was

established with a strong focus to analyse understand and develop next generation Omni-channel

commerce solutions.

Ready to deploy assets

Reduces the implementation time by 10%

Compatible with all Hybris versions

TCS strategically invests in research to understand the emerging Omni-channel trends and develop

innovative tools, assets and accelerators that will help retailers quickly adapt to the emerging trends/

technology. TCS has premier alliances with all leading ecommerce platform vendors and other vendors

who provide the ecommerce eco system. Focussed boot camps, residency programs and trainings -

internally in collaboration with these vendors ensures best in class solutions. With this extensive

experience of working with multiple retailers from different lines of business across the globe, we

have built a strong repository of best practices, assets and accelerators that will ensure quick time to

market. We also strategically engage with clients to define their ecommerce strategy, do a product

evaluation for their requirements and do a sand box reference store implementation for their

requirements.

9. TCS SAP Customer Engagement & Commerce (CEC) Services

To attract and retain informed customers, companies need to make purchase decisions simpler, given

the plethora of channels and touch points. Businesses also have to ensure that their customer service

is distinctly superior, and is synchronised across the value chain. Often, sales representatives lack on-

the-go access to real-time customer information, which impacts their productivity and win ratios.

Moreover, the lack of streamlined business processes across the value chain results in prolonged order

lifecycles, thereby adversely impacting customer satisfaction. In addition, companies find it

challenging to effectively integrate SAP Hybris with existing back-end systems, and ensure native

support for all mobile platforms and other sales applications.

TCS' SAP CEC solution helps you implement the SAP CEC suite for effective integration of your sales,

social engagement and services functions, underpinned by a single network-connected commerce

platform. Our solution enables companies to grow revenues by empowering their sales team with

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real-time customer data and sales information – across devices. TCS' offering allows enterprises to

access data from their SAP ERP swiftly, for quicker SAP CEC implementation.

9.1. TCS SAP CEC Service Offerings

Key aspects of our solution include:

SAP CEC Suite deployment: Facilitating implementation of the SAP CEC Suite, including Hybris

Commerce, Hybris Marketing, Hybris Billing, Cloud for Sales, Cloud for Service

E-commerce strategy and consulting: Enabling consulting, implementation, consolidation and

integration, and maintenance services

Design, implementation, and integration: Orchestrating development of relevant assets for

quick implementation of the Hybris e-commerce platform; offering multi-channel, multi-site,

multicurrency, and multi-language Hybris solutions

Business enablement services: Providing industry templates for retail, telecom, hi-tech and

manufacturing that enable faster and standardised deployment

Hybris customer experience center: Housing a Hybris dedicated hosting environment, ‘Hybris

Live’, that demonstrates Hybris product capabilities, and collaborative industry solutions

Accelerators and turnkey assets: Provisioning proprietary accelerators, such as Home page,

Personalisation, Install Base, Marketing, Upgrade and Language translation; facilitating test

automation with FastForward tool; and ensuring rapid integration with backend systems

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10. TCS SAP Ariba Services

TCS is a Global Service Partner with Ariba to provide Ariba Cloud Implementation and Support services.

TCS has significant experience in implementation of Ariba upstream modules including Ariba Contract

Management, Ariba Sourcing and Ariba Spend Visibility. TCS has vast man years of experience in Ariba

with experience of executing large Ariba engagements using proven implementation, rollout,

blueprinting and testing methodologies. TCS has also proven expertise in providing end-to-end

solution, program management and consulting.

TCS’ experience on Ariba Contract Management, Sourcing and Spend Visibility modules is noteworthy.

TCS’ Ariba experience is for customers across the globe for both implementation and support

engagements.

11. TCS Concur Services TCS and SAP Concur have a strong partnership and promote how simple it is to utilise travel and

expense management services to businesses. Ensuring employees initiated Spend is made simple

and easy. TCS believes, clients will be able to Leverage Analytics and Insights to Make Fact-Based

Decisions through the Concur platform.

SAP Concur Solution Provider Deliver more value to customers and drive revenue with industry

leading travel, expense and invoice cloud solutions. Concur Technologies is a leading provider of

integrated cloud-based travel and expense management solutions to improve process automation,

integration and analytics across Travel and Expense processes, while providing a modern user

experience and comprehensive mobile support.

Our Concur solutions offers a rich API tool set, which allows to customise the Concur Travel and

Expense to develop a specific experience for employees, and taking travel and expense management

into the cloud. TCS works with SAP Concur to help its customers to reap the benefits through

organisational, process, technological services which is enabled on the cloud platform.

TCS offers a range of integration services for Concur in coordination with SAP including:

Implementation

Support/Monitoring

Migration

Upgrade

Product Integration

Cloud Integration

12. TCS Fieldglass services TCS has a strong partnership and GTM with SAP Fieldglass with a mission to ‘To help our clients

transform how work gets done.’ TCS has aligned itself with SAP’s roadmap for HR Line of Business and

is rapidly ramping up the HCM Transformation with Total Workforce Management. TCS currently has

vast number of Fieldglass consultants trained across the Fieldglass Platform. Our customers benefit

from our continuous investment in innovation and closely working with SAP

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The solution, which can be seamlessly integrated with back-end ERP, HR, financial and other e-

procurement systems, is used to complete tasks throughout the entire procure-to-pay process,

including:

Job posting or multi-bid SOW Creation

Onboarding and Offboarding

Rate Management

Time Entry

Consolidated Invoicing

Performance Tracking and Reporting

13. TCS SAP Leonardo service offerings TCS has extensively invested on intelligent enterprise solutions, powered by SAP Leonardo. SAP

Leonardo harnesses Artificial intelligence, Machine learning, Block chain, Internet of things, Data

intelligence, big data and Analytics.

TCS is one of the fore runners and early adopters on Leonardo platform/ underlying technologies. As

on Apr 2019 we have launched about 15+ Leonardo solutions certified by SAP, with another 30+

solutions underway. Our solutions cut across a wide range of industry including, Healthcare, Life

sciences, Pharma, Travel, Transportation, Energy, Utilities, Communications, Media, Manufacturing,

etc

TCS has Solution experience and expertise working with large global customers on intelligent

enterprise initiatives. Our offerings include consulting and advisory, proof-of concepts,

Implementation, Support services

TCS holds a Medallion partnership status with SAP for Leonardo, this includes,

1. Go-to-Market and Strategy for Leonardo, this includes conducting joint Design thinking

workshops for customers

2. SAP provides Training & Enablement for TCS to scale up on initial delivery

14. Recognition as a market leader

Here is a snapshot of how leading market analysts view us,