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Master Data

Organizational Model

PPOSA_CRM - Display Organizational Model

PPOMA_CRM - Maintain Organizational Model

CRMD_TRANS_OM - Translate Short Text for Organization Units

PFAL - ALE Distribution

Territory Management

CRMM_TERRMAN - Maintain Territory Hierarchy

Business Partners

BP - Maintain Business Partner

BPH - Maintain Group Hierarchy

CRMD_ORDER_BP - Business Partner Cockpit

Data Cleansing

BUPA_CLEAR - Data Cleansing: Comparison of BPs

BUPA_BIP_FILE_EXPORT - Business Information Provider (BIP): Data Export

BUPA_BIP_FILE_IMPORT - Business Information Provider (BIP): Data Import

BUPA_BIP_NOHIT_SHOW - Maintain Data Records Returned without BIP Number

Administration

CRMM_BUPA_MAP - Monitor BP Data Exchange

CRMM_BUPA_SEND - Send Business Partner Data

CRMM_BPCURR - BP Currency Changeover

Data Archiving

CRM_BUPA_ARC - Archive Business Partner

CRM_BUPA_LOG - Display Verification Log

Products

COMMPR01 - Maintain Products

COMM_PROD_RECATEG - Recategorize Products

COMM_IOBJ_RECATEG - Recategorize Individual Objects

COMMPR02 - Mass Maintenance for Inactive Products

COMM_HIERARCHY - Maintain Categories and Hierarchies

COMM_ATTRSET - Maintain Set Types and Attributes

Administration

SDIMA - Data Integrity Manager for Products

CRMM_IOBJ_MAP_EQUI - Monitor Data Exchange of Equipment

Data Archiving

CRM_PRODUCT_ARC - Archive Products

CRM_PRODUCT_LOG - Display Verification Log

Product Catalog

COMM_PCAT_ADM - Maintain Product Catalog

COMM_PCAT_LOC - Maintain List of Characteristics

COMM_PCAT_LOC - Maintain List of Characteristics

COMM_PCAT_IMS_UPDA - Update Replication

COMM_PCAT_EXPORT - XML-Export

COMM_PCAT_PROFILE - Maintain Export Profiles

Listings

LST_ASSORT_MAINTAIN - Maintain Assortments

LST_MAINTAIN - Maintain Listings

LST_MAINTAIN_CP - Maintain Listings by Hierarchy

LST_PPR_LIST_REP - Analyze Listings

Partner/Product Range

CRMM_PPR - Maintain Partner/Product Ranges

CRMM_PPR_SETTYPES - Maintain Partner/Product Range Set Types

CRMM_PPR_RULES - Execute Partner/Product Range Rules

CRMM_PPR_CHNG_STATUS - Change Partner/Product Range Status

CRMM_PPR_CHANGE_RANK - Change Partner/Product Range Rank

CRMM_PPR_LISTING_BP - Maintain Partner/Product Range Listings

CRMM_PPR_LIST_REP - Partner/Product Range Listing Reporting

Prices and Conditions

/SAPCND/GCM - Maintain Conditions

Price List

/BEA/CNPL01 - Create Price List

/BEA/CNPL02 - Maintain Price List

Commodity Pricing

CRMM_FA_GCM - Maintain Conditions for Formula Assembly

Price Quotations for CPE

SCPE_PQ1 - Create Quotations

SCPE_PQ2 - Change Quotations

SCPE_PQ3 - Display Quotations

S_BYA_47000046 - Integrity Check

Content Management

CRM_KW - Maintain User Documents

Payment Cards

PCA - Maintain Payment Cards

Installed Base

IB51 - Create Installed Base

IB52 - Change Installed Base

IB53 - Display Installed Base

IB54 - Change Two Installed Bases

IB55 - Display Two Installed Bases

IB56 - Expand Installed Base

IB63 - Maintain Installed Base with Reference to Sales Transactions

Counter

CRM_MPK_ADMIN - Maintain Counter

Activities

CRMD_BUS2000126 - Maintain Activities

S_AE2_89000019 - Activity Monitor

CRMM_TOUR - Maintain Visit Plans

CRMM_ACT_SCHED - Schedule Activities

CRMM_JOURNAL - Define Activity Journals

Marketing

Marketing Planning and Campaign Management

CRM_MKTPL_CALENDAR - Marketing Calendar

CRM_MKTPL - Marketing Planner

CRMD_EMAIL_LIST - Display Marketing Contact List

CRMD_IM_MAIL_DELETE - Delete Marketing Contact List

Administration

CRM_MKTPL_DEFAULTS - Maintain Customer Defaults

CRM_MKTPL_USR_SEGDEF - Maintain Mapping for Default Segments in Trade Promotions and Deals

CRM_MKTPL_PORTFOLIO - Transfer Marketing Projects to MS Project

CRM_MKTPL_BW_UPDATE - Transfer Marketing Projects to SAP BW

CRM_MKTPL_CD - Change Documents for Marketing Projects

Scenario Planning

CRMD_MKTSC - Scenario Planner

Leads

CRMD_BUS2000108 - Maintain Leads

CRMD_MKT_PROC - Create Transactions Without Campaign Reference

External List Management

CRMD_MKTLIST_MAP - Maintain Mapping Formats

CRMD_MKTLIST - Maintain External Lists

CRMD_MKTLIST_CLEAR - Execute Data Cleansing for External Lists

Segmentation

Marketing Attributes

CRMD_PROF_CHAR - Maintain Attributes

CRMD_PROF_TEMPL - Maintain Attribute Sets

CRMD_PROF_BP - Assign Attribute Values to Business Partners

Marketing Segments

CRMD_MKTSEG_MGR - Maintain Master Group

CRMD_MKTDS - Maintain Data Sources for Segment Builder

CRMD_MKTSEG - Segment Builder

Product Proposals

CRMM_PPR_TOPN - Maintain Top n Products

CRMD_AR_MAINTAIN - Maintain Cross- /Up- /Down-Selling Rules

Personalized Mail

CRMD_EMAIL_TEMPL1 - Maintain Mail Template

CRMD_EMAIL - Maintain Mail Form

CRMD_TRANSLATE - Translate Mail Form

Tools

CRMD_MKT_TOOLS - Expert Tools

Sales

CRMD_BUS2000111 - Maintain Opportunities

CRMD_BUS2000115 - Maintain Sales Transactions

CRMD_BUS2000121 - Maintain Sales Contracts

CRMD_BUS2000107 - Maintain Sales Agreements

Monitoring

CRMC_ACTION_JOB - Action Monitor

CRMD_ACTION_MONITOR - Display Messages for Sales Order

/SAPSLL/CRM_RECHECK - Check and Release Sales Orders Locked for Export

Mass Changes for Sales Transactions

CRMD_SALES_MASS - Execute Mass Changes for Sales Transactions

MSJ1 - Execute Mass Changes for Sales Transactions in the Back

MSL1 - Display Protocols of Mass Changes

MSL2 - Delete Protocols of Mass Changes

MSTRVAR - Execute Transport of Variants

Sales Planning

CRM_SP - Execute Sales Planning

CRM_ACC_PL - Execute Account Planning

Billing

/BEA/CRMB01 - Maintain Billing Due List

/BEA/CRMB02 - Release Billing Due List

/BEA/CRMB04 - Analyze Incomplete Entries of Billing Due List

/BEA/CRMB06 - Create Background Jobs for Billing

/BEA/CRMB11 - Maintain Billing Documents

/BEA/CRMB12 - Transfer Billing Documents to Accounting

/BEA/CRMB15 - Display Collective Runs

Rebate Management

CRMD_BUS2000215 - Maintain Rebate Agreements

Rebate Due List

/BEA/CRMR21 - Maintain Rebate Due List

/BEA/CRMR22 - Rebuild Rebate Due List

/BEA/CRMR23 - Update Rebate Due List

/BEA/CRMR24 - Analyze Incomplete Rebate Due List

/BEA/CRMR26 - Create Background Jobs for Settlement

Settlement Documents

/BEA/CRMR31 - Maintain Settlement Documents

/BEA/CRMR32 - Transfer Settlement Documents to Accounting

/BEA/CRMR35 - Display Collective Runs

Rebate Extracts

/BEA/CRMR11 - Maintain Rebate Extracts

/BEA/CRMR12 - Transfer Extracts to Accounting

Incentive and Commission Management

CRM_ICM_BWIF_003 - Transfer SAP BW Data to ICM

CRM_ICM_BWIF_009 - List Commission Case IDs for Transferred BW Data

CRM_ICM_005 - Transfer CRM Documents to ICM

CRM_ICM_006 - Display Administration Log for the Batch Runs

CRM_ICM_002 - Maintain Application Menu for Commission System

CDB Reorganization

C_CDB_ORDER_ARC_DEL - Delete Sales Transactions from CDB and Mobile Clients

C_CDB_ORDER_ARC_REL - Reload Sales Transactions to CDB and Mobile Clients

C_CDB_ORDER_ARC_SEL - Display Selection Data for Deletion Run

Service

CRMD_BUS2000116 - Maintain Service Processes

CRM_SRV_REPORT - Service Process Monitor

CRMD_BUS2000117 - Maintain Service Confirmations

CRMD_BUS2000120 - Maintain Complaints and In-House Repairs

CRMD_BUS2000210 - Maintain Product Service Letters

CRMC_ACTION_JOB - Action Monitor

Service Contracts and Service Plans

CRMD_BUS2000112 - Maintain Service Contracts

CRMD_BUS2000107 - Maintain Service Agreements

CRMD_SERV_SLA - Maintain Availability and Response Times

CRMD_SERV_CYCLE - Maintain Service Interval Templates

CRMD_SERV_FORECAST - Simulate Service Plans

Billing

CRM_SRVBIL - Release Service Processes for Billing

/BEA/CRMB01 - Maintain Billing Due List

/BEA/CRMB02 - Release Billing Due List

/BEA/CRMB04 - Analyze Incomplete Entries of Billing Due List

/BEA/CRMB06 - Create Background Jobs for Billing

/BEA/CRMB11 - Maintain Billing Documents

/BEA/CRMB12 - Transfer Billing Documents to Accounting

/BEA/CRMB15 - Display Collective Runs

Entitlement Management

Deposit Entitlement Maintenance

/CEM/ENT - Maintain Entitlements for Deposit Invoicing Schemes

/CEM/ENT_DEF - Maintain Entitlements for Deferred Clearing Scheme

Return Entitlement Maintenance

/CEM/RSH - Maintain for Entitlements Rolling Purchase History Scheme

Entitlement Processing

/CEM/CEMI - Process Inbound Transactions

/CEM/ENT_MNTR - Monitor Deposit Entitlements

/CEM/RPH_ATTR - Monitor Return Entitlements

Settlement Outbound

/CEM/CEMO - Maintain Settlement Due List

/BEA/CRMB01 - Billing Due List

Summary Entitlements

/CEM/SUMM_CREATE - Summarize Entitlements

/CEM/SUMM_REPROCESS - Summary Settlement

/CEM/SUMM_REPROCESS - Summary Settlement

/CEM/SUMM_CUST - Maintain Summary Relevancy

Operational Data

/CEM/PROFILE_MAINT - Maintain Profile Determination Rules

/CEM/ENT_HI_MAINT - Maintain Entitlement Partner Hierarchy

Utilities

/CEM/ENT_JOBS - Monitor Entitlement Jobs

/CEM/EE_LOCK_MONITOR - Monitor Entitlement Locks

/CEM/LRO - Monitor Entitlement Reservation Requests

Entitlement Mass Maintenance

MASSOBJ - Maintain Mass Maintenance Objects

MASSD - Define Mass Maintenance Variants

/CEM/ENT_MASS - Mass Maintenance for Entitlements#

MSL1 - Display Logs For Mass Maintenance

MSL2 - Delete Logs For Mass Maintenance

Archiving

/CEM/CENT_ARCHIVE_WR - Archive Deposit Entitlements

/CEM/RPH_ARCHIVE_WR - Archive Return Entitlements

/CEM/SUMM_ARCHIVE_WR - Archive Summaries

/CEM/LRO_ARCHIVE_WR - Archive Entitlement Reservation Requests

Enterprise Intelligence

Solution Database

Information Security

CRMD_SDB_PRMN - Maintain Information Security Profile

CRMD_SDB_PROF - Assign Profile to User

IS01 - Maintain Problems and Solutions

CRMD_IIA_FAQ - Maintain Frequently Asked Questions

CRMM_SEARCH - Knowledge Search

CRMC_SAF_TOOL - Software Agent Framework Diagnosis Tool

Resource Management

Resource Planning

CRM_DWP - Start Resource Planning Tool

PPPM - Maintain Qualification Profiles

OOQA - Maintain Qualification Catalog

/SAPAPO/LRP_GW_CT - Transport Transfer Customizing to Groupware Server

Audit Management

PLMD_AUDIT - Audit Management

PLM_AUDITMONITOR - Start Audit Monitor

Usage-Based Billing

Readings

CRM_MPKR - Enter Readings

CRM_UBB_ERRORLIST - Correct Readings from Error Worklist

CRM_UBB_REMINDER_CRE - Create Reading Reminders

CRM_UBB_REMINDER_SND - Send Reading Reminders

Prebilling

CRM_UBB_POSTPROCESS - Prebilling Postprocessing

CRM_UBB_POOL_PREBILL - Pool Prebilling

CRM_UBB_POOL_DIST - Pool Redistribution

Pool

CRM_UBB_POOL_SPLIT - Adjust Periodicity

CRM_UBB_POOL_COMB - Cancel Periodicity Adjustment

Reporting

CRM_UBB_DFA - DocFlow Analyzer

Interaction Center

Interaction Center WebClient

Administration

Agent Inbox

SO28 - Maintain Recipient Distribution

CRMC_IC_MAIL_WF - Assign Agent for E-Mail Handling

CRMC_IC_MAIL_E_RESP - Maintain Rules for E-Mail

CRMC_IC_AUI_QUICKS - Define Quick Searches

Communication Management Software

Interface Settings

CRMM_BCB_ADM - Maintain Communication Management Software Connections

SAPphone Telephony Settings

SPHB - Maintain System Settings

SPHA - Maintain Agent Settings

SPHD - Assign Agent to Telephone Number

CRMM_IC_SPHQ - Define Queues

CRMM_IC_SPHQA - Assign Queues to Communication Management Software Profiles

CRMM_IC_MCM_CCADM - Maintain System Settings

CRMM_IC_MCM_CCLNK - Assign Profiles

System Parameters

CRMM_IC_GFS - Define Global Framework Settings

CRMS_IC_CROSS_SYS - Define Transaction Launcher Logical Systems and URLs

CRMS_IC_CHECK - Check System Settings and Status

Utilities

CRMM_IC_APDISPLAY - Display IC WebClient Profile Assignments

CRM_ICI_TRACE - Display Integrated Communication Interface Trace

Interaction Center Workforce Management

CRM_WFM_SM - Site Maintenance

Global Settings

CRM_WFM_TAGGED_HIST - Define Tagged History

CRM_WFM_CALC_BATCHES - Define Calculation Batches

CRM_WFM_HIST_WEEK - Define Hist Week Generation Template

Forecasting Settings

CRM_WFM_WORKLOAD - Define Workloads

CRM_WFM_WRKAREA - Define Work Areas

CRM_WFM_INDICATOR - Define Volume Indicators

CRM_WFM_IND_GRP - Define Indicator Groups

CRM_WFM_TASKS - Define Tasks

CRM_WFM_IND_TEMPLATE - Define Service Quality Templates

E-Mail Response Management System

Settings

CRMC_IC_AUIADDR - Define Receiving E-Mail Addresses/Fax Numbers

SO28 - Maintain Recipient Distribution

CRM_ERMS_WF_CUST - Assign Agent for E-Mail Handling

CRM_ERMS_OUTG_EMAIL - Maintain Sender E-Mail Addresses

Administration

CRM_ERMS_MAILTEMPL - Maintain Mail Template

CRM_ERMS_MAILFORMS - Maintain Mail Form

CRMD_TRANSLATE - Translate Mail Form

Supporting Processes

Business Routing

SBCA - System Administration

Routing Groups

CRMM_ROUT_AGENT - Maintain Agents

CRMM_HR_QUALI_DEF - Define HR Qualifications

CRMM_HR_QUALI_GET - Create CRM Attributes from HR Qualifications

CRMD_ROUTING_PROFILE - Maintain Profiles and Attributes

CRMM_ROUT_GRP - Maintain Routing Groups

Routing Scenarios

CRMM_ROUTING - Maintain Routing Scenarios

Outbound Calling

CRMD_CALL_LIST - Generate Business Transactions and Call Lists

CRMD_BTXA - Business Transaction Assignments

CRMD_TM_CLDIST - Call List Maintenance

IC Structure

PPOCW - Create Organization and Staffing

PPOMW - Change Organization and Staffing

PPOSW - Display Organization and Staffing

CRM_CIC_CTI_LOAD - Upload Interaction Statistics

CRMS_ICMSYSTEM_PROPS - Maintain IC Manager Settings

Configuration

SPRO – Customizing

EEWB - Easy Enhancement Workbench

SHD0 - Transaction and Screen Variants

System Administration

Administration

SM02 - System Messages

SLICENSE - SAP Licenses

SM01 - Transaction Code Administration

SM28 - Installation Check

Network

SICF - HTTP Service Hierarchy Maintenance

SM59 - RFC Destinations

SM54 - TXCOM Maintenance

SM55 - THOST Maintenance

Client Administration

SCC4 - Client Maintenance

Client Copy

SCCL - Local Copy

SCC9 - Remote Copy

Special Functions

SCC1 - Copy Transport Request

SCC5 - Delete Client

Client Transport

SCC8 - Client Export

SCC7 - Import Editing

SCC3 - Copy Logs

Customizing Objects

SCU0 - Cross System Viewer

SCMP - Object Comparison

SMLT - Language Administration

USMM - System Measurement

LICENSE_ADMIN - Consolidate System Measurement

SARA - Data Archiving

SNL1 - NLS: Character Sets, Languages, Locales

Monitor

System Monitoring

SM50 - Process Overview

SM51 - Servers

SM04 - User Overview

SMGW - Gateway Monitor

SMMS - Message Server Monitor

SMICM - ICM Monitor

SICFRECORDER - ICF Display Recorded Objects

SM13 - Update

SM35 - Batch Input

SM58 - Transactional RFC

Performance

Workload

ST03N - Aggregated Statistics Records - Local

ST03G - Aggregated Statistics Records - Global

STAD - Individual Statistics Records (ABAP Only)

STATTRACE - Individual Statistics Records (All) and Traces

ST07 - User Distribution

Setup/Buffers

ST02 - Buffers

ST10 - Table Accesses

TU02 - Parameter Changes

Operating System

Local

OS06 - Activity

OS04 - System Configuration

OS03 - Parameter Changes