SAP HANA Customer Engagement Intelligence rapid-deployment ...sapidp/... · Engagement Intelligence rapid-deployment solution: Software ... SAP_BS_FND 747 SP05 IW_FNDGC 100 SP01 MDG

SAP Customer Engagement Intelligence 1.1, powered by SAP HANA

November 2014

English

SAP HANA Customer Engagement Intelligence rapid-deployment solution: Software and Delivery Requirements

SAP SE Dietmar-Hopp-Allee 16 69190 Walldorf Germany

SAP Rapid Deployment Solutions Software and Delivery Requirements

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Table of Contents Contents

1 Purpose of the Document .............................................................................................................. 5

2 General Project Prerequisites ....................................................................................................... 5

3 Technical Requirements ................................................................................................................ 5

3.1 Software product versions ................................................................................................... 6

3.1.1 Mandatory Software Product Versions ........................................................................... 6

3.1.2 Optional Software Product Versions ............................................................................... 8

3.2 SAP Notes ........................................................................................................................... 9

3.3 Required Content .............................................................................................................. 10

3.4 System Landscape ............................................................................................................ 10

3.5 Connectivity ....................................................................................................................... 11

3.6 Authorizations ................................................................................................................... 12



1 Purpose of the Document This document contains all information to:

Validate that key prerequisites such as software components and versions match the customer situation

Check that all prerequisites for a customer implementation are in place

Check that correct content, tools and skills are in place before the project starts

The document will list different kinds of requirements on package level if they are valid for all Scope Items included in the package. For requirements valid for certain scope items only, these scope items are mentioned.

The document contains pre-requisites only, not the procedures to meet them. For how-to information (e.g. how to find the download area) please refer to the Quick Guide.

2 General Project Prerequisites The following prerequisites need to be in place before an implementation project can start.

Prerequisite Responsibility

Kick off and workshop dates, location and attendees agreed Customer

Customer team allocated with correct skills and training in place Customer

Project sponsors and stakeholder identified Customer

Hardware fully commissioned Customer

Software licenses in place Customer

Infrastructure team can respond to requests quickly enough e.g. CSS notes, BW content, patches, user requests, authorization changes and transports

Customer

User interfaces agreed e.g. SAPGUI, NetWeaver Business Client or Portal

Customer

Remote access is in place for SAP consultants and SAP Active Global Support

Customer

Decision made whether pre-assembled delivery will be used Customer

Decision made whether SAP Best Practices Solution Builder will be used to activate content.

Customer

Decision made whether SAP Solution Manager will be used. SAP Solution Manager set up with any relevant templates.

Customer

Tool for project repository and collaboration agreed Customer

Test management tool agreed Customer

3 Technical Requirements This section contains technical requirements in different areas. For each requirement, the relevance for scope items of the package is provided.



Regarding deployment options of SAP Customer Engagement Intelligence, refer to the installation

guide that you can find here: http://help.sap.com/cei Installation and Upgrade Information Installation Guide.

3.1 Software product versions The following software products and versions are required to implement SAP HANA Customer Engagement Intelligence rapid-deployment solution.

3.1.1 Mandatory Software Product Versions

Product Product Version

Components as tested Comments Relevance (Scope Item)

SAP Customer Engagement Intelligence

SAP CUSTOMER ENGAG INTELL 1.1 (SP04)

SAP_CUAN 110 SP04

SAP_BS_FND 747 SP05

IW_FNDGC 100 SP01

MDG_FND 747 SP03

WEBCUIF 747 SP05

SAP_UI 740 SP09

To be installed on SAP NetWeaver 7.40 SP07; can be installed in existing BW client or in separate client.

All Scope Items

SAP NetWeaver

SAP NETWEAVER 7.4 (SP07)

SAP_BASIS 740 SP07

SAP_ABA 740 SP07

SAP_GWFND 740 SP07

SAP_BASIS: Web Dispatcher is required for scope item CM1.

All Scope Items

SAP HANA Enterprise

SAP HANA Enterprise 1.0 SPS08

You must install SAP HANA CLIENT and SAP HANA STUDIO.

Refer to the product availability matrix for more details, for example on operating system: http://service.sap.com/pam (→ search for SAP HANA Platform)

All Scope Items

SAP Landscape Transformation Replication Server 2.0

SAP LT REPLICATION SERVER 2.0

DMIS 2011_1_731 SP07 SAP LT is used to replicate data from the SAP ERP and SAP CRM back-end systems. It is optional if you use the Hub-Deployment with Shared SAP

All Scope Items

http://help.sap.com/cei

http://service.sap.com/pam

http://service.sap.com/pam



HANA System options.

SAP ERP SD (Sales and Distribution)

For data replication via SAP LT: EHP1 FOR SAP ERP 6.0 (or higher)

For hub-deployment with shared SAP HANA system: EHP6 for SAP ERP 6.0 on SAP HANA (or higher)

Relevant ERP objects are sales orders, sales quotations, sales contracts, billing documents, financials accounts receivables.

Optionally, SAP ERP CO-PA line items can be used to enrich the data used in SAP Customer Value Intelligence – Margin Decomposition.

Mandatory back-end system for Customer Value Intelligence; optional back-end system for the other scope items.

SAP CRM For data replication via SAP LT: EHP1 FOR SAP CRM 7.0 (or higher)

For hub-deployment with shared SAP HANA system: EHP2 for SAP CRM 7.0 on SAP HANA (or higher)

For deployment on same AS ABAP: EHP3 FOR SAP CRM 7.0 SP04 (or higher)

Relevant SAP CRM objects are: Activities, leads, opportunities, CRM sales orders.

Mandatory back-end system for the Integration into Sales and Marketing scope item; optional back-end system for the other scope items.

SAP Fiori for SAP Customer Engagement Intelligence

SAP Fiori for SAP Customer Engagement Intelligence 1.0 SP02

UICUAN 100 SP02 This component should be installed in the SAP Fiori frontend Gateway system.

SAP Fiori Apps for Customer Engagement Intelligence and



Marketing Engagement

SAP HANA Rules Framework

SAP HANA rules framework 1.0

SAP HANA RULES FRAMEWORK 1.0

Predictive Segmentation (CE5)

SAP Solution Manager

SAP Solution Manager 7.0 Enhancement Package 1

SP18 or higher

or

SAP Solution Manager 7.1 SP01 or higher

or

SAP Solution Manager 7.1 on HANA (ST 712) SP00 or higher

For SAP Solution Manager 7.0: If the SP is below 24, see SAP Note 1579267.

All Scope Items

3.1.2 Optional Software Product Versions In addition to the standard application content, the rapid-deployment solution provides:

SAP BusinessObjects reports and dashboards, built using queries of the SAP Customer Engagement Intelligence application.

A sample SAP Lumira report build based on an existing SAP Customer Engagement Intelligence HANA view.

These reports are an optional component of the rapid-deployment solution, which can be used to enrich the SAP Customer Value Intelligence (SAP BusinessObjects content) and the SAP Social Contact Intelligence (SAP Lumira content) solutions.


Components as tested Comments Relevance (Scope Item)

SAP BusinessObjects Business Intelligence

SBOP BI PLATFORM 4.1 SP3

Web Intelligence Analysis edition for OLAP

Translation Management Tool

Both server and client installation are mandatory.

Customer Value Intelligence



platform

SAP BusinessObjects Dashboards

SBOP DASHBOARDS 4.1 SP3

Not applicable Mandatory for Customer 360 dashboard configuration.


Adobe Flash Player

Adobe Flash Player 10.1 or higher

Not applicable Mandatory.

If the SAP BusinessObjects reports cannot be displayed with the Flash Player version you have installed, upgrade to the most recent version.


SAP Lumira SAP LUMIRA 1.0 SP17

Not applicable Mandatory for display and configuration of sample report “Contact Analysis”.

Social Contact Intelligence

3.2 SAP Notes The following SAP Notes need to be considered:

SAP Note No

Content Comments Relevance

1820507 Rapid deployment of SAP HANA Customer Engagement Intelligence

This SAP Note contains critical information for implementing the SAP HANA Customer Engagement Intelligence rapid-deployment solution.

All Scope Items

1885803 Release Information Note (RIN) SAP Customer Engagement Intelligence 1.1

Implement all SAP Notes listed in this RIN.

All Scope Items

1966490 Release Information Note (RIN) SAP Fiori for SAP Customer Engagement Intelligence 1.0

Implement all SAP Notes listed in this RIN if you want to implement SAP Fiori for SAP Customer Engagement Intelligence

Fiori Apps for Customer Engagement Intelligence (CEF); Marketing Engagement Intelligence (CM1)

2016511 Installation/Upgrade SLT - DMIS 2011 SP7

Relevant if you use SAP Landscape Transformation

All Scope Items

http://service.sap.com/sap/support/notes/1820507

https://service.sap.com/sap/support/notes/1885803

http://service.sap.com/~form/handler?_APP=01100107900000000342&_EVENT=REDIR&_NNUM=1966490&_NLANG=en&_NVERS=0




Replication Server

39412 How many work processes should be configured?

Audience Discovery and Targeting (CE2)

3.3 Required Content If you want to make use of the additional dashboards and reports delivered for the SAP HANA Customer Engagement Intelligence rapid-deployment solution, the following content is required:


Comments Relevance

SAP Rapid-Deployment Solution BIP Content

SAP RDS BIP CONTENT V2

The SAP_HANA_CEI_RDS.lcmbiar included in the SAP RDS BIP Content contains the additional dashboards and reports.


SAP Lumira report

SAP RDS BIP CONTENT V2

The Contact Analysis.lums file included in the SAP RDS BIP Content contains a sample SAP Lumira report.

Social Contact Intelligence

3.4 System Landscape There are several deployment options for SAP Customer Engagement Intelligence. Before installing the product, decide for the deployment option best suited to your requirements. You can find a detailed overview of available deployment options in the SAP Customer Engagement Intelligence

installation guide that you can find here: http://help.sap.com/cei Installation and Upgrade

Information Installation Guide.

The following diagram displays a system landscape for the case that SAP Customer Engagement Intelligence is deployed on a separate SAP HANA database and connects to SAP ERP and/or SAP CRM via SAP Landscape Transformation Replication Server:


http://help.sap.com/cei



3.5 Connectivity Source Systems

This rapid-deployment solution uses SAP ERP and/or SAP CRM as source system(s). You can deploy SAP Customer Engagement Intelligence on a separate SAP HANA database (refer to figure 1) or on the same SAP HANA database as an existing SAP CRM or SAP ERP system (refer to figure 2).

Loading source system data that is not from an SAP source requires additional setup. For more information, refer to the rapid data load SAP HANA Customer Engagement Intelligence applications solution.

Staging and Data Layer

To access the SAP ERP and SAP CRM data, you have two options:

a) You replicate the relevant SAP ERP data and/or SAP CRM data via SAP Landscape Transformation Replication Server into the SAP HANA database.

b) If you share the same SAP HANA database with either SAP CRM or SAP ERP, the data from the respective system does not need to be replicated to SAP Customer Engagement Intelligence via SAP LT. Only if you want to access data from both SAP CRM and SAP ERP, you would have to replicate the data from that system which does not share the same SAP HANA database via SAP LT.

SAP Customer Engagement Intelligence is installed on an SAP NetWeaver 7.40 system with an SAP HANA database.

Semantic Layer (Optional)

https://service.sap.com/rds-dlh



Additional predefined SAP BusinessObjects content delivered via the SAP HANA Customer Engagement Intelligence rapid-deployment solution requires that SAP BusinessObjects Business Intelligence platform and SAP BusinessObjects Explorer are implemented and configured for these additional, optional dashboards.

To make use of the sample SAP Lumira report that is delivered as part of the rapid-deployment solution, SAP Lumira has to be installed first.

3.6 Authorizations The following authorizations are required for the business user (as described in the Basic Settings for Customer Engagement Intelligence (CEB) building block):

SAP_CEI_BI_AUTH

SAP_CEI_HOME

SAP_CEI_TG_INI

SAP_CEI_CVI

SAP_CEI_ADT

SAP_CEI_SCI

SAP_CEI_PBA

SAP_CEI_KUA

SAP_CUSTOMER_ANALYTICS_ADMIN

SAP_BC_WEBSERVICE_ADMIN_TEC

SAP_CEI_CUAN_MK_TG_REL_APP

SAP_CEI_MED

SAP_CEI_MEM

SAP_CEI_ADT_FLP

SAP_CEI_CVI_FLP

SAP_CEI_SCI_FLP

SAP_CEI_TG_INI_FLP

SAP_CEI_KUA_FLP

SAP_CEI_PBA_FLP

SAP_CEI_B2C_RECO_FLP

SAP_UI2_ADMIN_700

SAP_ UI2_USER_700

SAP_CEI_TCR_T

SAP_CEI_BCR_MARKETINGMANAGER

SAP_CEI_BCR_MARKETINGEXPERT

SAP_CEI_BCR_MARKETINGEXECUTIVE

The following authorizations are required for the installation user (as described in the SAP HANA Content Activation for Customer Engagement Intelligence (CEB) building block):

SAP_BC_BASIS_ADMIN

SAP_BC_DB_ADMIN

SAP_BC_SIW_DEV



SAP_BC_CTS_ADMIN

SAP_BC_CUS_ADMIN

SAP_BC_DWB_ABAPDEVELOPER

SAP_BC_STC_USER

SAP_BC_WEBSERVICE_DEBUGGER

SAP_BC_WEBSERVICE_ADMIN_TEC

SAP_ESH_CR_ADMIN

SAP_BC_BGRFC_SUPERVISOR

Documents

SAP HANA Customer Engagement Intelligence rapid-deployment ...sapidp/... · Engagement Intelligence rapid-deployment solution: Software ... SAP_BS_FND 747 SP05 IW_FNDGC 100 SP01 MDG