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SAP Support Service
Overview Presentation, March 2017
Wassilios Lolas, SAP SE
Public
SAP Innovation And Optimization
Pathfinder
for SAP ERP
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 2Public
How To Identify Improvement and Innovation Opportunities?
• 1000+ SAP Fiori Apps
• 800+ SAP Enhancement Package innovations
• Many SAP cloud solutions and SAP S/4HANA innovations available
• 850+ preconfigured business and IT performance metrics
• 1300+ SAP Enterprise Support deliverables available to optimize your IT and business processes
• A vast range of SAP Premium Engagement and SAP Service offerings
!
Wondering which innovations could be relevant for you?
Searching for ways to realize the full potential of your investment in SAP software and support services?
In need for help with navigating through SAP’s vast Service and Support offering??
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 3Public
The Answer: SAP Innovation and Optimization Pathfinder
New: SAP Innovation and Optimization Pathfinder for SAP ERP
Personalized innovation
recommendations based on your
current SAP system usage for:
• SAP enhancement packages
• SAP Fiori
• SAP cloud solutions
• SAP S/4HANA
Innovation
recommendations
Business improvement
opportunities
Optimize IT and
accelerate innovation
Business process improvement
recommendations, based on
business performance data from
your SAP applications:
• With benchmarks against
industry peers
• Top areas with potential for
future process improvements
across all lines of business
Recommendations on how SAP
can help automate and improve
your IT activities:
• Top areas with potential for
future IT improvements
• Automation with SAP
Solution Manager
ERP
system
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 4Public
SAP Innovation and Optimization PathfinderA tailor-made report highlighting innovation potentials, business process and IT optimizations
Outlines customer-specific improvement and
innovation opportunities based on the customer’s
current core SAP ERP system usage, business & IT
performance
Recommendations to optimize SAP solutions from
an LOB and IT perspective, or implement software and
cloud innovations using relevant SAP Enterprise Support
or SAP Services offering
Interactive report navigates customers to relevant
information, services and tools and is free-of-charge for
customers on SAP maintenance (all support models)
Access Sample Report »
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 5Public
SAP Enterprise Support Opportunity Report »
Business Process Benchmarking
and Improvement through Support
Innovation Discovery »
Improvement through software
enhancements
Recommendations for SAP
S/4HANA and Cloud
Business Scenario Recommendations »
SAP Fiori Apps Recommendations »
Improvement through SAP
Fiori Apps
Starting Point
NEW: SAP Innovation and
Optimization Pathfinder
Provides a summary and key
recommendations from:
• Innovation Discovery
• SAP Fiori Recommendations
• Business Scenario
Recommendations
• SAP Enterprise Support
Opportunity Report
Guides
customers
directly to
Big Picture: Pathfinder Guides Customers
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 6Public
Pathfinder: Introducing The Executive Summary
What’s new and
relevant for my core
SAP ERP system?
YOU
1
3
2
Ideas for breakthrough
innovation
Focus: cloud extensions and
SAP S/4HANA
2Enhancement
recommendations
Focus: SAP Fiori and
functional enhancements
1
Optimization recommendations
for LoB and IT
Focus: business process
optimization, IT TCO reduction
3
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 7Public
Next-Generation
Digital Business
SAP Cloud
SolutionsFunctional
Enhancements
Simplified User
Experience
Customer-specific
Recommendations
Industry
Top 10
Next
Steps
All four innovations areas follow the same structure:
• Realize the value of SAP innovations with this
SAP Enterprise Support and additional offerings
• What are your industry
peers adopting?
• Line of business overview
and top recommendations
1
2
SAP Innovation and Optimization Pathfinder Report Structure 1/2:
Business Improvements and IT Optimization
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 8Public
SAP Innovation and Optimization Pathfinder Report Structure 2/2:
Business Improvements and IT Optimization
3 Improve Business Processes Optimize IT and Accelerate Innovation
Business or IT Goals with
Improvement Potential
Next
Steps
YOU VS. INDUSTRY PEERS
best 25%worst 25%
3.8685.76838.883
Your companyExample:
Overdue
purchase order
items
65.613 items
• Selected from your SAP EarlyWatch Alert
• Benchmarking your performance against industry peers
Top 3 Goals With Improvement Potential KPI Details (Aging) and Future Solution
• Additional information about the KPI
• Outlining future solutions
• Realize the value of SAP innovations with this
SAP Enterprise Support and additional offerings
Business and IT improvement areas follow the same structure:
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 9Public
Pathfinder Prerequisites And Delivery Process Overview
1 2 3
Activate enhanced SAP
EarlyWatch Alert (EWA)
Extract information and
initiate request
SAP will send you
the results report
Activate enhanced
SAP EarlyWatch Alert including
Business KPI information
Extract the list of used SAP
transactions from your productive
SAP ERP system collected by
workload monitor (ST03N)
Send ST03N results and latest
enhanced EWA to SAP
SAP will send you the pathfinder
results report usually within one
week via email
C u s t o m e r
Pathfinder
Handbook »
Questions »
Prerequisites for Pathfinder
report at a glance:
SAP system usage
information from
productive SAP ERP
system collected by
workload monitor (ST03N)
Enhanced SAP
EarlyWatch Alert including
business key figure
information (customer
needs to be at least on
SAP Solution Manager 7.1
SP 12 – read the details
for full details)
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 10Public
Key Benefits and Summary
»Order your free report via
www.sap.com/pathfinder »
Tailored report to your existing SAP ERP system
Executive level presentation of findings and industry benchmarks
Helps prioritizing activities and build an optimization and
innovation strategy
Provides guidance and roadmap for implementation options
using SAP Enterprise Support and/or SAP Services
Free of charge for customers on SAP maintenance
Realize the full potential of your investment in software and
support services by SAP
SAP Innovation and Optimization Pathfinder:
DEMO
16Q2 (20170704)
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 12Public
IMPROVE BUSINESS
PROCESSESOPTIMIZE ITOVERVIEW
RECOMMENDED
INNOVATIONS
SAP Innovation And Optimization Pathfinder | IT Edition
You are here: Executive Summary – Key Findings
Sample Corp. | Main System: PRD
Automotive Industry
Next-Generation
Digital Business
SAP Cloud
Solutions
Relevant enhancements for:
Digital transformationEnhance your existing SAP ERP system Cloud extensions
Recommended Innovations
Improve Business Processes
Areas with potential for business improvement:
Optimize IT and Accelerate Innovation
Areas with potential for IT improvement:
Functional
Enhancements
Relevant enhancements for:
Manufacturing
Finance
Procurement
Simplified User
Experience
Purchaser, Buyer Apps
Quality Engineer
Manager Approval Apps
Relevant SAP Fiori Apps for:
Basic Warehouse Management
Cost Management
Sales Master Data Management
Simplified business scenarios for:
Key findings for Sample Corp. :
Key recommendations for Sample Corp. :
Key findings for Sample Corp. :
SAP Cloud for Sales
SAP Ariba Contracts
SAP Ariba Catalog
Procure to Pay: Overdue purchase order items
Warehouse Management: Open outbound transfer orders
Order to Cash, Finance: Overdue customer payments
Database growth per month
Average response time in dialog task
Users with extended usage rights
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 13Public
IMPROVE BUSINESS
PROCESSESOPTIMIZE ITOVERVIEW
RECOMMENDED
INNOVATIONS
SAP Innovation And Optimization Pathfinder | IT Edition
Sample Corp. | Main System: PRD
Automotive Industry
Discover functional
enhancements
Simplify your business
* http://news.sap.com/sapphire-now-sap-fiori-user-experience/
• SAP enhancement packages
simplify the way customers
manage and deploy new
software functionality
• Customers can selectively
implement these software
innovations and activate selected
business functions upon
business demand
• SAP S/4HANA is the next-
generation business suite
designed to help you run
simple in the digital economy
• SAP S/4HANA is the “digital
core” of your entire enterprise
and natively supports the
Internet of Things, Big Data,
real-time analytics, mobile,
business networks, and more
Functional
Enhancements
Next-Generation
Digital Business
29 recommendations13on your current SAP
enhancement package 4
Relevant innovations Relevant scenarios
You are here: Recommended Innovations >> Overview
Improve user experience
• SAP Fiori is the personalized and
intuitive user experience for SAP
software across devices
• It will help your users gain
productivity, save training costs
and increase user adoption
• SAP Fiori apps for SAP Business
Suite included with your
underlying SAP software license*
Simplified User
Experience
21 on your current database
203 on SAP HANA
Relevant SAP Fiori apps
Explore cloud opportunities
• SAP offers cloud apps (SaaS) for
all lines of business, a market-
leading cloud platform (PaaS),
and flexible on-demand
infrastructure (IaaS)
• Overall already SAP has 110+
million cloud subscribers and 41
state-of-the-art data centers
around the world
SAP Cloud
Solutions
Relevant cloud solutions
on latest SAP enhancement
package 828
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 14Public
IMPROVE BUSINESS
PROCESSESOPTIMIZE ITOVERVIEW
SAP Innovation And Optimization Pathfinder | IT Edition
Activate new
functionality from SAP
enhancement packages
You are here: Recommended Innovations >> SAP Enhancement Packages
Sample Corp. | Main System: PRD
Automotive Industry
Customers can selectively
implement these software
innovations from SAP and
activate the software upon
business demand.
Explore each line of
business to discover what is
currently and in the future
relevant for you.
Finance
on latest SAP
enhancement package 8
4
13
on your current SAP
enhancement package 4
Total number of available
business functions: 213
Human Resources
on your current SAP
enhancement package 40
on latest SAP
enhancement package 80
Total number of available
business functions: 88
Sales & Marketing
on latest SAP
enhancement package 82
1 on your current SAP
enhancement package 4
Total number of available
business functions: 118
Procurement
on latest SAP
enhancement package 83
3 on your current SAP
enhancement package 4
Total number of available
business functions: 52
R&D, Engineering
on your current SAP
enhancement package 40
1 on latest SAP
enhancement package 8
Total number of available
business functions: 41
Asset Management
on your current SAP
enhancement package 40
0 on latest SAP
enhancement package 8
Total number of available
business functions: 60
Manufacturing
on your current SAP
enhancement package 45
9 on latest SAP
enhancement package 8
Total number of available
business functions: 53
Supply Chain
on your current SAP
enhancement package 40
on latest SAP
enhancement package 80
Total number of available
business functions: 35
Functional
Enhancements
Customer-specific
Recommendations
RECOMMENDED
INNOVATIONS
Top 10 innovations for automotive »Top recommended innovations based
on your current system usage »
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 15Public
IMPROVE BUSINESS
PROCESSESOPTIMIZE ITOVERVIEW
SAP Innovation And Optimization Pathfinder | IT Edition
You are here: Recommended Innovations >> SAP Enhancement Packages >> Next Steps
To maximize the return on
your SAP investment, identify
available SAP innovations
and engage the valuable SAP
service and support activities
in these next steps:
1. Discover value
opportunities
2. Prepare using SAP
support engagements and
best practices
3. Realize value
Additional offerings from SAP
Digital Business Services can
help you adopting test
management in the most
efficient and risk-free way.
Functional
Enhancements
Next
Steps
Sample Corp. | Main System: PRD
Automotive IndustryRECOMMENDED
INNOVATIONS
*Service offerings, not included in your maintenance agreement
Strategic roadmap for ALM and Testing Test Management for SAP Solutions
This service is designed to ensure business continuity and
reduce risk and total cost of ownership (TCO) in IT.
Additionally a testing strategy assessment can help to reduce
costs associated with developing and maintaining manual and
automated test artifacts.
With testing services for SAP Solutions, customers can move
quickly starting with testing of their solution based on best-
practice approaches. The relevant testing tool for the chosen
test approach will be configured. Customer's key users will
get trained and initial tests are executed.
+ ADDITIONAL OFFERINGS*:
More »
SAP ENTERPRISE SUPPORT:
1. Discover 2. Prepare 3. Realize
• Innovation discovery to find
relevant innovations
according to your system
usage »
• Accelerated innovation
enablement for deeper
understanding of selected
new functionalities »
• Continuous quality check
services to evaluate the
technical readiness »
• Determination of impacts
via custom code scan and
modification analysis in
SAP Solution Manager »
• Configuration of test
capabilities with SAP Solution
Manager »
• Continuous quality check for
downtime assessment »
• Continuous quality check for
go-live support »
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 16Public
IMPROVE BUSINESS
PROCESSESOPTIMIZE ITOVERVIEW
RECOMMENDED
INNOVATIONS
SAP Innovation And Optimization Pathfinder | IT Edition
>> Improve Business Processes >> OverviewYou are here: Top 3 Business Goals With Improvement Potential
Sample Corp. | Main System: PRD
Automotive Industry
YOU VS. INDUSTRY PEERS
(selected from SAP EarlyWatch Alert)
BUSINESS GOALS
WITH IMPROVEMENT POTENTIAL IMPACT ON BUSINESSVALUE
FOR YOU
Reduce Warehouse Costs
(% of spend)
Costs for the warehouse
management processes
2 Delay in the warehouse picking process
Delay in goods issue posting and billing
Differences between real world and the
book stock
Wrong available to promise planning »
Optimize Business
Processes
Reduce operating
expenses
best 25%worst 25%
1773674
Warehouse
Management:
Open outbound
transfer orders
Sample Corp. 710 items
Reduce Days Sales
Outstanding
Avoiding of delays, wasted money
and errors
3 Higher liquidity cost
Longer period end closing and year end
closing
Manual work for tracking / clarification
Loss of revenue »
Maximize cash
generation
Reduce operating
expenses
best 25%worst 25%
3.38711.26972.054
Order to Cash,
Finance: Overdue
customer
payments
Sample Corp. 33.167 items
Improve Supply Chain
Planning Accuracy
Predicting the future requirements to
balance supply and demand
1 Delay in production and sales delivery
Maverick buying (unplanned expensive
emergency purchases)
Wrong available to promise planning
Wrong material requirement planning»
Optimize Business
Processes
Reduce operating
expenses
best 25%worst 25%
4.16618.92022.836
Procure to Pay:
Overdue
purchase order
items
Sample Corp. 110.395 items
Additional KPIs: KPIs that are included into the Early Watch Alert report compared to your Industry peers »+
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 17Public
IMPROVE BUSINESS
PROCESSESOPTIMIZE ITOVERVIEW
SAP Innovation And Optimization Pathfinder | IT Edition
Sample Corp. | Main System: PRD
Automotive Industry
BUSINESS GOAL WITH IMPROVEMENT POTENTIAL:
Improve Supply Chain Planning Accuracy
1
The aging distribution shows a significant number of inbound deliveries older than twelve
months. Review how these numbers can be reduced and how to avoid this trend in future.
Situation:
Implication:
This could indicate current delays in your purchasing process and subsequent ones (sales,
production, maintenance/repair). The identified purchase orders could also indicate (old)
supplying elements that are considered in current available-to-promise (ATP) and material
requirement planning (MRP) calculations, which could lead to inaccurate planning results.
KPI relevant for:
• Procurement
KPI breakdown: “Procure to Pay: Purchase order items open & overdue”
<3 months old 4-11 months old Older 12 months
Customer values 6.819 9.126 94.450
In % 6% 8% 86%
Further business goals which may be impacted by this KPI:
• Optimize perfect order fulfillment: Avoiding delays, wasted money and errors
• Procurement cost (% of spend)
”110.395 purchase order items are overdue by more than
10 days and are not yet completely delivered.”
RECOMMENDED
INNOVATIONS
Future Solution:
Use business process analytics in SAP Solution Manager to
continuously improve business processes.
• The KPI tree shows all dependencies which influence the
business goal “Improve Supply Chain Planning Accuracy’
• A dashboard allows an ongoing control of all dependent KPIs
being able to influence and optimize
Supply Chain
Planning Accuracy
Overdue Inbound
Deliveries
Purchase requisition
items open &
overdue
Exceptions in
incomplete
purchase orders
n/a
Purchase order
items open &
overdue
110.395
>> Improve Business Processes >> OverviewTop 3 Business Goals With Improvement Potential >> Improve Supply Chain Planning AccuracyYou are here:
NEXT STEPS »KPI DASHBOARD »
11.25357.376
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 18Public
IMPROVE BUSINESS
PROCESSESOPTIMIZE ITOVERVIEW
SAP Innovation And Optimization Pathfinder | IT Edition
>> Improve Business Processes >> OverviewYou are here: Top 3 Business Goals With Improvement Potential >> Next steps 1/2
Sample Corp. | Main System: PRD
Automotive IndustryRECOMMENDED
INNOVATIONS
+ ADDITIONAL OFFERINGS »
SAP ENTERPRISE SUPPORT:
1. Discover 2. Prepare 3. Realize
• Business decision makers introduction
session »• Run and understand Business Process
Analysis Report, discover quick wins »
• Learn how to use business process
analytics and understand its results »
• SAP Best Practices for SAP
S/4HANA, on-premise edition »
• Continuous Quality Checks for
SAP S/4HANA »
Join SAP Enterprise Support value map for Business Decision Makers »
Chose your objective*:
(1) Run and understand the SAP Business Process Analysis report, discover quick wins
(2) Successfully configure SAP Business Process Analytics and understand its results
(3) Identify potential for old data reduction
(4) Execute business process improvement project for selected 2 to 3 key figures within 4 months
(5) Set up and configure Business Process Operations dashboard and Dependency Diagram on top of SAP Business Process Analytics
*Exemplary excerpt of SAP Enterprise Support services and value map objectives
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 19Public
IMPROVE BUSINESS
PROCESSESOPTIMIZE ITOVERVIEW
SAP Innovation And Optimization Pathfinder | IT Edition
>> Improve Business Processes >> OverviewYou are here: Top 3 Business Goals With Improvement Potential >> Next steps 2/2
Sample Corp. | Main System: PRD
Automotive IndustryRECOMMENDED
INNOVATIONS
*Service offerings, not included in your maintenance agreement
• Initial process health check for one or more SAP Business Suite systems
• Mapping of Business Process Analytics key figures to customer business goals (e.g. perfect order fulfillment)
• Implementation of Business Process Analytics and Business Process Operations Dashboard in customer SAP Solution Manager with knowledge transfer
• Ongoing help to track improvement progress and value realization
Premium Engagement for Business Process Automation
Business Assessment for Finance Business Assessment for Supply Chain Management
• Business assessment and roadmap of your financials processes with in-depth
analysis of the financial organization
• Provides flexible transformation path to meet business needs and regulations
• Outcome: Better compliance with financial regulations and more timely decision
making due to faster financial reporting
• Helps to cope with industry trends like increasing product variety, shortened
product life cycles and fragmentation of the supply chain
• Improving customers’ SCM processes and the supporting IT applications
• Outcome: Target SCM processes are defined plus transformation roadmaps
are developed based on SAP best practices
More »
More »
+
+
ADDITIONAL OFFERINGS FOR TECHNICAL IMPLEMENTATION*:
ADDITIONAL OFFERINGS FOR PROCESS IMPROVEMENTS*:
SAP ENTERPRISE SUPPORT »
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 20Public
IMPROVE BUSINESS
PROCESSESOPTIMIZE ITOVERVIEW
SAP Innovation And Optimization Pathfinder | IT Edition
>> Improve Business Processes >> OverviewYou are here: Top 3 IT Goals With Improvement Potential
Sample Corp. | Main System: PRD
Automotive Industry
YOU VS. INDUSTRY PEERS
(selected from SAP EarlyWatch Alert)
IT GOALS
WITH IMPROVEMENT POTENTIAL IMPACT ON BUSINESSVALUE
FOR YOU
Improve Data Volume
Management
Database growth and control with
the correct system settings and
archiving procedures
Improve SAP System
Usability
System usability including
response times, look & feel, and
user interface simplicity
Improve Security
Improve application security,
compliance and data security along
the build, set-up and operation
phases
1
2
3
Reduction of application performances
Increase in operation costs
Users resistance in leveraging
application
Lower business performance and data
accuracy
Reduce operational
cost »
Legal risk from unauthorized data
access
Business continuity risk from
uncontrolled customizing changes
Ensure business
continuity
Reduce operational
cost »
»
Ensure business
continuity
best 25%worst 25%
1416
Sample Corp.Database growth
per month37 GB
Continuous business
improvements
Time to Value
best 25%worst 25%
366520990
Sample Corp.Average
response time in
dialog task
1.016 ms
best 25%worst 25%
131330
Sample Corp.Users with
extended usage
rights
18 users
RECOMMENDED
INNOVATIONS
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 21Public
IMPROVE BUSINESS
PROCESSESOPTIMIZE ITOVERVIEW
SAP Innovation And Optimization Pathfinder | IT Edition
>> Improve Business Processes >> OverviewYou are here: Top 3 IT Goals With Improvement Potential >> Improve Data Volume Management
Sample Corp. | Main System: PRD
Automotive Industry
Future Solution:Use SAP Solution Manager IT services and operations management.
NEXT STEPS »
Situation:
IT GOAL WITH IMPROVEMENT POTENTIAL:
Improve Data Volume Management
1
$
We recommend to keep the database growth always under control not only in relationship
with potential need of new hardware but also to keep the system performances in good
conditions.
Implication:
Shrinking the overall database size helps keep maintenance efforts to a minimum, lower costs
for backup/recovery and refresh of test systems.
Total cost of Ownership
System activities performance can have an high impact on the IT cost of operation therefore is
paramount to leverage automation as offered by Solution Manager.
• Impacted Cost Driver -> Cost of monitoring
KPI breakdown: “Database growth per month”
Database growth (GB) Database size (GB) % of database growth
37 7.226 0.51%
• Represents all capabilities for monitoring, alerting, analysis, and
administration of SAP solutions, and allows customers to reduce
TCO by predefined content and centralized tools for all aspects
of SAP Solution Manager operations.
Relevant SAP Solution
Manager capabilities:
• New Infrastructure for
Technical Monitoring and
Alerting
• Technical Analytics
• Extended Root Cause
Analysis (RCA) Scope
• Technical Administration
• Data Volume Management
”37 GB database growth over last month in SAP system PRD.”
RECOMMENDED
INNOVATIONS
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IMPROVE BUSINESS
PROCESSESOPTIMIZE ITOVERVIEW
SAP Innovation And Optimization Pathfinder | IT Edition
>> Improve Business Processes >> OverviewYou are here: Top 3 IT Goals With Improvement Potential >> Improve Data Volume Management >> Next steps
Sample Corp. | Main System: PRD
Automotive IndustryRECOMMENDED
INNOVATIONS
SAP ENTERPRISE SUPPORT**:
1. Discover 2. Prepare 3. Realize
• What is data volume management (DVM) »
• Meet the expert (MTE): Introduction to DVM
Value Map »
• MTE: DVM Work Center Overview »
• MTE: DVM and SAP HANA »
• Expert-guided implementation session (EGI):
Data volume management »
• Either via Self Service or by SAP to generate
Best Practices »
• MTE sessions:
• Basis tables and logistics
• Best practice step by step guides »
• Review progress using DVM Work »
Center
Join SAP Enterprise Support value map for Data Volume Management »
ADDITIONAL OFFERINGS*:+
Lifecycle Management for Operation Efficiency Implementation SAP Solution Manager for IT Operations
The Lifecycle Management for Operation Efficiency (LMOE) service helps
companies attain operational excellence, reduce total cost of operations, and
focus attention on innovation. It uses efficiency-improvement key performance
indicators (KPI’s) and configurable engineered services from the SAP Services
portfolio. Companies can protect their software investments and lower costs.
The SAP Solution Manager for IT Operations service is using SAP best service
practices to setup technical installation and configuration necessary to use SAP
Solution Manager for IT Operations. Establish SAP Solution Manager as the single
and central platform for technical monitoring and business process monitoring.
*Service offerings, not included in your maintenance agreement
More »**Exemplary excerpt of SAP Enterprise Support services and value map objectives
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 24Public
Customer Value Experience Tools
The complete set of services and tools to identify value opportunities*
SAP Enterprise Support
Opportunity report
Business process
benchmarking and
improvement potentials
through SAP Enterprise
Support
UPDATE: SAP Solution
Manager Value
Calculator
IT TCO optimization with
SAP Solution Manager
(including efforts to
upgrade to 7.2)
Support Value
Realization report
Measure value
realization against
baseline
improvement potentials.Assess customers’ situation and
identify potential value
innovation recommendations.Identify relevant incremental and
breakthrough innovations
experience.Measure success
and value realization
NEW: Pathfinder
Innovation recommendations, key business process improvements and areas of IT optimization
Business Scenario Recommendations for
SAP S/4HANA
Simplified business processes with SAP
S/4HANA
Innovation Discovery
Improvements, enhancements and new
functionality for SAP products
SAP Fiori Apps Library &
NEW: SAP Fiori Apps Recommendations
Recommendation of relevant SAP Fiori apps
to enable new user experience
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 25Public
© 2017 SAP SE or an SAP affiliate company. All rights reserved.
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In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop
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