SAP IS-U/Utility Customer E-Services 1.0 Use The Web application
SAP IS-U/Utility Customer E-Services allows utility companies to
process customer contacts over the Internet. This offers utility
companies a great potential for reducing processing costs. SAP
IS-U/Utility Customer E-Services 1.0 contains all the functions
from SAP FSCM Biller Direct 3.0, as well as specific processes for
the utility industry (such as meter reading and move-in, move-out,
move-in/out).
Meter Reading Entry With this function, the utility company
customer can use the Web application SAP IS-U/Utility Customer
E-Services to transfer meter reading results.
The user interface serves as an entry screen, and uses function
modules from SAP IS-U/CCS to check the plausibility of the values
entered.
Move-In, Move-Out, Move-In/Out With this function, the utility
company customer can use the Web application SAP IS-U/Utility
Customer E-Services to report a move-in, move-out or
move-in/out.
The user interface serves as an entry screen, and sometimes uses
function modules from SAP IS-U/CCS to validate data entered (such
as for bank data or meter readings).
Constraints The following constraints apply to the move-in,
move-out, and move-in/out processes:
- These processes can only be implemented with restrictions in a
deregulated market. This is because the start of supply, end of
supply, and change of supplier processes cannot be started directly
with SAP IS-U/Utility Customer E-Services.
- The data entered by the Internet user is stored in SAP IS-U in
the Accelerated Move-In / Move-Out / Move-In/Out Entry transaction
(EC70). This results in restrictions regarding the possible input
fields.
