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7/23/2019 Sap Solution Manager - CHARM - Normal correction v0 1
http://slidepdf.com/reader/full/sap-solution-manager-charm-normal-correction-v0-1 1/19
Change Request ManagementNormal Correction with Change Request Management
08Fall
SAP Solution Manager
h t t p : / / w w w . l i n k e d i n . c o m / i n / s o l u t i o n m a n a g e rW e n c e s l a o L a c a z e
7/23/2019 Sap Solution Manager - CHARM - Normal correction v0 1
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Change Request Management – Normal Correction Lifecycle
Table of ContentsAuthor Bio ..................................................................................................................3
Landscape Preparation: .............................................................................................4Users Preparation: .....................................................................................................4Project Preparation ....................................................................................................4Cycle overview ..........................................................................................................5Start the Maintenance Cycle .....................................................................................5
Create the Change Request ...................................................................................5Aprove the Change Request ......................................................................................7
Authorize change ...................................................................................................7Create the Transports .............................................................................................8Start the corrections ...............................................................................................9
The Maintenance Cycle ........................................................................................... 11Release the Transports .........................................................................................11Import in QA .........................................................................................................12
Start the Testing Phase ............................................................................................14Import in Production ................................................................................................16
Start the import in Production ..............................................................................16Close the Change Document ...................................................................................18
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Change Request Management – Normal Correction Lifecycle
Author BioMy name is Wenceslao Lacaze and I’ve been working as a SAPbasis Administrator and Solution Manager Consultant for the last 8
years.I’m a Techno-Functional SAP Solution Manager Subject MatterExpert (SME), I Design, Build and Implement the product using “RunSap” Methodology.I have developed a very extended experience with medium andlarge scaled SAP installations in several (multi)nationalenvironments.
I am based in Argentina, but work all around the World.I work directly for clients or via an agency.I do speak Spanish, Italian and English fluently. You can contact me at:Email: [email protected]://www.linkedin.com/in/solutionmanager
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Change Request Management – Normal Correction Lifecycle
Landscape Preparation:For this Demo we use 3 client inside Solution Manager
• 801 Development
• 802 Quality• 803 Productive
Users Preparation:We create 5 diferent users and profiles
Creates and confirm the Change Request
Categorizes, Approve and monitors Change Request.
Is the Steering Committee in the Change Management
Implements a change, and hands it over to the Tester
Test changes and ajust the Change Document Status
Manages and coordinates software logistics
Project PreparationWe create a project and 1 Maintenace cycle
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Change Request Management – Normal Correction Lifecycle
Cycle overview
Start the Maintenance Cycle The Change Manager set the Maintenance Cycle in “Development with ReleasePhase”
Create the Change Request
The Requester logon to SM and run the transaction CRMD_ORDER.
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Change Request Management – Normal Correction Lifecycle
Click in the Button “Normal Correction”, if you don’t have add manually in “Extra
Settings Specific Push Button 1 = SDCR
This is the Main Change Request Window.For create a Normal Correction you need to identify some information:
• Description
• SoldTo Party
• Requestor
• Change Manager
• Change Advisory Board
• Ibase/Component
•Description of the Change
Then Save.
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Change Request Management – Normal Correction Lifecycle
Aprove the Change Request The Change Advisory Board decide wich kind of change document are necessaryfor this change.document , in this case select Normal Correction(Maintenace) and save.
Authorize change
The Change Manager recive the notification and then select “Authorize ChangeRequest”
When the Change Manager approve the Change Document, Solution Managerchange the document to Authorized and Create a new Normal CorrectionDocument.
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Change Request Management – Normal Correction Lifecycle
The Change Manager open the Normal Correcion 800000170 and select “InDevelopment” in the TaskList
Create the Transports
Now the Normal Correction is in Status “In Development”. The Project Leader ,Change Manager or Developer inside Solution Manager createthe New Transport Request.
Solution Manager ask for the Request Owner, Short Descriotion and the developer
who make the tasks, the system create 2 transport in the development system, 1for Customizing, 1 for Workbench,
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Change Request Management – Normal Correction Lifecycle
Start the corrections Tthe Developer logon to Solution Manager and and open the Normal Correction8000000170. Inside the Tasklist select “Logon to System”
Inside the Development system(SMR-801) , the developer make some change andSave.
The Satellite System (SM4-801) ask for a request,
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Change Request Management – Normal Correction Lifecycle
The Developer select the request SM4K900051 Created for AOMEADM with the TASK SMK4900052 for DEVELOPER
Then the Developer release his Task SM4K900052 ,
The Developer return to SOLUTION MANAGER and in “Test Instruction” put theinstruction to the Tester, then move the Normal Correction to “CompleteDevelopment”
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Change Request Management – Normal Correction Lifecycle
The Maintenance Cycle
Release the Transports
At this point the Change Manager release the transport Request manually usingthe transacction SCMA and then execute the task “Release transport Request”
Right Click over “Release Transport Request” and select “Schedule”
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Change Request Management – Normal Correction Lifecycle
The Change Manager select the Execution Data and then run
The System show the Transport Request ready for release
Import in QA
The Change import the transport in QA Environment
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Change Request Management – Normal Correction Lifecycle
Solution Manager show the Execution Data
Change Manager select the Import parameters and then start the process
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Change Request Management – Normal Correction Lifecycle
Start the Testing Phase The Change Manager move the Phase of the Maintenance Cycle to Test to makethe integration test
The Tester logon to solution Manager and open the Normal Correction, Read the Test Instrucction , then use the TASKLIST for connect to the TEST system.
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Change Request Management – Normal Correction Lifecycle
In the TEST System check the value
The TESTER return to SOLUTION MANAGER and write the Test Report, then in the TASKLIST select “Confirm Successful Test”
At this point the Normal correction is in Status Consolidated
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Change Request Management – Normal Correction Lifecycle
Import in Production The Change Manager move the Phase to Go-Live to start the imports in theProductive enviroment
Start the import in Production
The change Manager run the “Import Transport Request”
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Change Request Management – Normal Correction Lifecycle
Select the import execution and run the transaction
The Requester logon to the Production for check the import, if is correct changethe Normal Correction to “Production Status”.
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Change Request Management – Normal Correction Lifecycle
The Normal correction is in Production status.
When the Normal Correction change the status to “Production”, the Changedocument change automatic to “Implemented” the status
Close the Change Document The Change Manager control all the documentation and then move the ChangeRequest to “Confirms Realization”.
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Change Request Management – Normal Correction Lifecycle
The Change Request in Status “Confirmed” closing the cycle for this maintenace.