Services Brief

Take your SAP digital journey from strategy to project to support with itelligence

SAP Support

To deliver powerful SAP solutions to the world.

With our full-service SAP portfolio we reduce IT

complexity and bring simplicity to the IT

landscape.

itelligence is the #1 SAP Partner in the UK.

Supporting 500 SAP Customers, highly regarding

by SAP and a winner of numerous SAP Pinnacle

Awards, we have over 25 years of extensive process,

industry and IT expertise.

We deliver a fully managed SAP support service

with local, regional and global SAP support

competences. Our success is founded on the close

partnership we build with our customers. With

extensive expertise in optimising and simplifying

the SAP landscape we enable digital

transformation, introduce SAP innovation and

safeguard business continuity.

Delivered through our flexible SAP Support

Services, we can offer a full managed service to

customers, from hosting, proactive Technical

Monitoring through to SAP Maintenance and SAP

Application Support. A key aspect of our SAP

Support is our flexible consultancy, which is called

off in blocks of 30 minute segments, so it is

extremely cost-effective. Additionally, customers

are assigned a Service Delivery Manager, who will

not only manage the transition to itelligence, but

more importantly be your single point of contact

and manage the ongoing relationship. This

ensures that we continually meet customer

expectations and review all activity with you on a

regular basis. With the assurance of continued SAP

systems performance combined with our SAP

support capability, we ensure your SAP

environment is proactively managed.

We are an SAP partner for both SAP Applications

and SAP Analytics, allowing itelligence to deliver

the very latest SAP technology with the data-

driven insight you need to be successful. With our

award-winning SAP Support Services and our

certified SAP Training Courses, we truly offer a

‘one stop shop’ for your SAP requirements.

Our Vision

Our Mission

Get the most out of SAP

500SAP customerssupported

The Experience to Help you Run Simple and Run Live

itelligence provide a blend of global presence with a personal service.James Adams, Chief Information Officer, Scapa

Your End-to-End SAP Support Partnerfor maximising your investment in SAP

Enhance your SAP experience, improve your

deployment and maximise the return on

investment from your SAP landscape.

With our SAP advisory services, solution discovery

and design, implementations and rollouts,

upgrades and enhancements, itelligence customers

are leading the way in exploiting the new SAP

technologies that are powering Digital

Transformation, from Big Data and Analytics to

Cloud Computing, SAP User Experience (UX) and

the SAP S/4HANA digital core.

itelligence offers a swift and efficient process for

the initial set-up of SAP support, a proven

methodology for transition and a standard process

for incident and change management.

The purpose of transition is to allow you a stable

and firm foundation that supports your ambitions

for growth. This transition service is key for the

SAP Support Team to support you seamlessly and

to keep business continuity. Our transition

methodology secures a consistent approach to

efficiently capture the necessary business processes

and application knowledge to deliver high quality

support services, and includes 5 stages to ensure

we have all the required information, connectivity

and knowledge transfer to allow itelligence to

support you efficiently. One of the key areas of this

partnership is onsite meetings so our SAP Support

Team meet your team face-to-face to forge that

relationship.

Customers of itelligence SAP support services

benefit greatly from a number of value-add

services, including monthly Knowledge Transfer

webex sessions; assistance with your SAP Licence

Audit; ticket closure surveys; and eligibility to join

the biggest UK SAP User Conference outside of the

SAP User Group UKI Conference.

Ÿ 1-2-1 Customer Management

Ÿ Flexible Service Level Agreements

Ÿ End-to-end support services delivered locally

and integrated to global support teams

Ÿ Industry-specific expertise

Ÿ Co-innovation through itelligence IP software

to enhance SAP usability

Ÿ Applications and Analytics skills

Ÿ UX Renovation and digital transformation

Ÿ Regular service reviews and reporting

Ÿ Hosting Services – onshore, near-shore and

off-shore

Ÿ Certified SAP training provider

Ÿ 15 years+ experience across industry sectors

Ÿ Business experienced and SAP skilled

Ÿ UK based support with access to itelligence

Global support network

Ÿ 24 x 7 Support

Ÿ Reputation and credibility through our

customer references

Ÿ SAP EMEA Partner Excellence Award 2016

Ÿ 2 x SAP Pinnacle award winners 2016: SAP

S/4HANA Adoption Partner of the Year and

Global Valued Added Reseller

Ÿ Global network of Application Managed

resources

Ÿ Global Strategic Services Partner

Ÿ Global Value Added Reseller

Ÿ Global Services Partner

Ÿ Global AMS

Ÿ Global Hosting

Ÿ Global Cloud Provider

Proven Transition Services

Access to the most experienced SAP Support Consultants

Our SAP Support Services

Its about the scope and knowledge itelligence has - all available from one vendor. They have a broad spectrum of consultants covering a whole series of SAP Technologies.

David Linton, SAP Director, Markit Group Ltd

Our Approach

Global Partnerships

12 Gough Sq London� EC4A 3DW UK marketing@itelligencegroup.co.ukitelligence UK Headquarters: www.itelligencegroup.com/uk

07/2016

our business, and understand the sector.There is no reason for us to go anywhere else!

SAP Support

SAP BPC

SuccessFactors SAP Analytics

SAP CustomerEngagement &Commerce

SAP S/4HANA

Cloud ServicesSAP UX Services

Discover More:

itelligencegroup.com/uk

15years

itelligenceconsultants arehighly experienced

itelligence provide the service we want, they’re easy to talk to, they understand

Jason Harley, Head of Commercial Finance, Irwin Mitchell LLP