Total Customer Connect’s mission is to increase automotive retailer profitability by improving dealerships customer experience through every point of the customer life-cycle.

Put our program to work for your business today. We will increase your visibility, generate new business and consistently keep your customers engaged.

Plus, we’re always just a phone call away.

2440 Camino Ramon, Ste 355 San Ramon, CA 94583

Sales: 866-925-9698 Main: 925-277-1537www.totalcustomerconnect.com

Copyright © 2016 Total Customer Connect, INC.

Sales and Fixed Operations Solutions

Full Service

Customer Experience Experts

Satisfaction Guaranteed

Total Customer Connect (TCC) program delivers a premium customer experience for vehicle owners ready for service and those ready to buy. TCC is the trusted Life-Cycle Management Company for the retail automotive industry. With Digital Connect, Loyalty Retention, RO Maximizer and Customer Engage Services TCC is specifically designed to maximize dealership performance.

CONNECT

TOTAL CUSTOMER

Customer Experience Experts

CONNECT

TOTAL CUSTOMER

Customer Experience Experts

RO Maximizer™ (Fixed Operations Productivity Tools & Measurement)Maximize every visit with tools that identify customer preferences, equity and build trust in your dealerships performance.

VisitReady• Customer Type • Customer Spend Ranking• Equity Identifier with Sales Notification • Declined Service History

VehicleTrac• Electronic Route Sheet & MPI System• Vehicle Health Report with ASR Estimates• Upsell Identifier & Approval Process • Text & Email Communication• Track Declined Services

MenuBuilder• Digital Presentation Upsell Tool • Multi – tier Presentation Options • VIN Decoding & Automatic OEM Updates• Available Service History • Full Integration with Online Appointment Scheduler• Quote All North American Makes & ModelsRO Analyzer• Email Capture Rates• Data Collection Quality• Appointment Scheduling Rates• Advisor Performance Ranking• Advisor Retention Ranking• Technician Performance Ranking• Missed Opportunities

Automate retention communications and improve customer loyalty with scheduled contact points and consumer tools.

Loyalty Retention™ (Active Customer Engagement)

Customer Relationship Management Services (Email, Text & Phone Calls)• New Vehicle Owner Contact• Service Department Welcome• Maintenance & Service Reminders• Appointment Reminders• Declined Service Reminders

• Triggered Email Campaigns• Automated Phone communications•BDC Live •BDC Cloud

Appointment Scheduling • BDC Live Scheduling• Responsive Appointment Scheduler• Flexible Advisor, Technician Scheduling• OEM Maintenance Menu Integration• Rewards Program Integration

Customer Rewards Program• Email Enrollment Campaigns • Automated Point Tracking & Redemption • Increase Customer Loyalty & Email Capture Rate• Increased Frequency of Customer Visits• Increased Customer Equity

Digital Connect™ (Pre-sale Engagement/Digital Marketing)

Listing Management•Listing Accuracy & Monitoring •Listing Distribution •Holiday Hours Management

Social Media Management•Presence Alignment •Content Management

Reputation Intelligence •Organic Review Generation•Sentiment Monitoring •Review Mitigation & Promotion•Negative Review Suppression

Reach new and existing customers e�ciently and e�ectively through today’s important digital channels.

Digital Promotion•Conquest Email Advertising•Search Engine Marketing (SEM)•Display Advertising •Mobile Advertising•Social Media Advertising•YouTube Video Pre-Roll

Pinpoint Marketing•Data-Driven Advertising•Digital Tracking & Retargeting•Customer Match Marketing

Build and maintain a consistent customer pipeline with TCC’s expert callers or use our tested software to manage your own team.

Customer Recovery• Most Efficient Way to Bring Back Lost Souls• Specialized Live Calls to Create Personal Touch• Industry Trained, Dedicated, U.S. Based Call Experts• Local Area Code Phone Numbers• Integrated Precision Digital Marketing to Maximize Results• Augmentative Emails Captured

BDC Live• Incoming Call Answering & Routing• Overflow Call Answering • Appointment Scheduling• Declined Services • CSI Follow Up

Customer Engage™ (Re-engagement/Call Center Services)

BDC Cloud• In-house BDC Software• Call Queue with Script Prompt• Integrated Appointment Scheduling• Call Result Tracking & Reporting• Caller Analytics

CONNECT

TOTAL CUSTOMER

Customer Experience Experts