SAP Business One Notes

Symptom You check 'Start when operating system starts' of SBO Mailer. Sometimes, you find all buttons of SBO Mailer turn grey.

Cause Consulting

Solution When all buttons are grey, SBO mailer is trying to connect to the database server for several times. After each time connection failed, SBO mailer will sleep 1 minute before the next time connecting. If you end the process 'B1mail.exe' in task manager, the start button of SBO mailer will become green immediately and you could try to start it again manually.

Other terms

Header Data

    1507583 - All SBO Mailer buttons turn grey if 'Start when OS starts'  

Version   3     Validity: 12.11.2010 - active   Language   English

Released On 12.11.2010 05:35:28 Release Status Released for Customer Component SBO-BC-SRV Service Tools Priority Correction with high priority Category Consulting

Page 1 of 21507583 - All SBO Mailer buttons turn grey if 'Start when OS starts'

10/23/2012https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/sno/ui/ma...

Validity Software Component Version

SAP BUSINESS ONE 8.8

Page 2 of 21507583 - All SBO Mailer buttons turn grey if 'Start when OS starts'

10/23/2012https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/sno/ui/ma...