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SCALE TO MEASURE SERVICE RECOVERY SATISFACTIONSource: George. B.P. Hegde, P.G. and Salgaonkar, P. (2007). SERICSAT: A scale to measure service recovery satisfaction and an application. International Journal of Hospitality and Tourism Administration, 8(1), 38-50.
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SCALE TO MEASURE SERVICE RECOVERY SATISFACTION
Source:
George. B.P. Hegde, P.G. and Salgaonkar, P. (2007). SERICSAT: A scale to measure service recovery satisfaction and an application. International Journal of Hospitality and Tourism Administration, 8(1), 38-50.
