SCHOOL OF INFORMATION - University of Texas at OF INFORMATION . ... Digital Age: Education College and University Students Online. ALA, ... Exam I, with field visit 1

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  • SCHOOL OF INFORMATION UNIVERSITY OF TEXAS AT AUSTIN

    Spring 2006 INF 382D

    Bill Lukenbill Spring 2009

    Unique no. 27395 Office SZB 562H Phone471-3876

    Email luke@ischool.utexas.edu Office Hours:

    Tu 4-5 Th 4-5

    Syllabus

    INF 382D. Introduction to Information Resources and Services

    Course Description: Evaluation and use of printed and online information resources and services found and used in the popular library (e.g., schools and public libraries, with emphasis on new information technologies. Information-seeking behavior of users, document delivery, new roles of the information specialist in users support, communication and helping skills, and information needs of a variety of clients using libraries. May be repeated for credit when the topics vary. (Graduate standing)

    Purposes and Objectives of the Course

    The Objectives of this course are: 1. to acquaint you with and increase your knowledge of a sample of reference tools which are considered basic for the answering of typical reference questions in libraries and information centers; 2. to introduce techniques and procedures for the critical evaluation of reference materials; 3. to introduce you to standard techniques for the solving of typical information questions; 4. to acquaint you with the basic helping relation concepts and communication skills suitable of use in reference and information retrieval work; 5. to introduce you to fundamental concepts in information and reference services, including electronic information delivery. 6. to introduce you to basic procedures for planning, managing, and evaluation of reference services Texts (Some required): Cassell, Kay Ann and Hiremath, Uma. Reference and Information Services in the 21st Century. Neal-Schuman Publishers, 2006. Required. Kovacs, Diane K. The Virtual Reference Handbook. Interview and Information Delivery Techniques for the Chat and E-Mail Environments. Neal-Schuman Publishers, 2007. Optional.

    mailto:luke@ischool.utexas.edu

  • Other support materials: Janes, Joseph. Introduction to Reference Work in the Digital Age. New York: Neal- Schuman, 2003. Lukenbill, W. Bernard. Community Resources in the School Library Media Center. Westport, Conn.: Libraries Unlimited, 2004. Z 675 S3 L8954 2004. PCL Reserves. University of Texas. INF 382D Manual. (purchase at copy shop). Helpful General Guides to Reference Sources and Services: American Association of School Librarians. A Planning Guide for Information Power: Building Partnerships for Learning with School Library Media Program Assessment Rubric for the 21st Century. Chicago: American Library Association, 1999. Z 675 S3 P559 1999. PCL Reserves. American Association of School Librarians and Association for Educational Communication and Technology. Information Power: Building Partnerships for Learning. New ed. Chicago: American Library Association, 1998. Z 675 S3 A436 1988 PCL Stacks / PCL Reserves. American Reference Books Annual. Littleton, Colo.; Westport, Conn.: Libraries Unlimited, 1970 to date. Z 1035.1 A55. PCL Ref. Balay, Robert, ed. Guide to Reference Books. 11th. ed. American Library Association, 1996. Supplements as announced. Z1035.1 G89 1996. PCL Ref. Booklist. Reference Books Bulletin: 2004-2005. Annual list of the best reviews from Booklist. Braun, Linda. Teen Library: Developing Internet Services for Young Adults. Chicago: American Library Association, 2002. Broderick, James F. and Miller, Darren W. A Critical Guide to 100 Prominent News and Information Sites on the Web. CyberAge Books, 2007. Campbell, Nicole, ed. Usability Assessment of Library-Related Web Sites. LITA Guide #7. Library and Information Technology Association, 2001. Chelton, Mary K. and Young Adult Services Association. Excellence in Library Services to Young Adults: The Nation's Top Programs. 3rd ed. Chicago: American Library Association, 2000. Daugherty, Alice and Russo, Michael F. Information Literacy Programs in the Digital Age: Education College and University Students Online. ALA, 2007. Davidsen, Susanna and Yankee, Everyl. Web Site Design with the Patron in Mind: A-Step-by-Step Guide for Libraries. ALA, 2004. Durrance, Joan C. and Pettigrew. Online Community Information: Creating a Nexus at Your Library. ALA, 2002. Gale Directory of Databases. Gale Research, 1993 to date. QA 76.9 D32 D575. PCL Ref.

  • Gordon, Rachel Singer. Information Tomorrow: Reflections on Technology and the Future of Public and Academic Libraries. Information Today, 2007. ____. Teaching the Internet in Libraries. Chicago: ALA, 2001. Hock, Randolph. The Extreme Searchers Internet Handbook: A Guide for the Serious Searcher. 2nd. ed. CyberAge Books, 2007. Hughes-Hassell, Sandra and Wheelock, Ann., eds. The Information-Powered School: Public Education Network and American Association of School Librarians. Chicago: American Library Association, 2001. Z 675 S3 I4265 2001. PCL Reserves. Kennedy, Mary Lee and Dysart, Jane, eds. Intranets for Info Pros. Information Today, 2007. Lankes, David and others, eds. Virtual Reference Service: From Competencies to Assessment. Neal-Schuman, 2007. Libutti, Patricia OBrien. Digital Resources and Librarians: Case Studies in Innovation, Invention, and Implementation. ALA, 2004. McDermott, Irene E. The Librarians Internet Survival Guide: Strategies for the High- Tech Reference Desk. Edited by Barbara Quint. Information Today, 2005. Nahl, Diane and Bilal, Dania, eds. Information and Emotion: The Emergent Affective Paradigm in Information Behavior Research and Theory. Information Today, 2007. Norlin, Elaina and Winters, C. M. Usability Testing for Library Web Sites: A Hands-On Guide. ALA, 2002. Ragains, Patrick, ed. Information Literary Instruction that Works: A Guide to Teaching by Discipline and Student Population. Neal-Schuman, 2006. ZA 3075 I537 2006. PCL. CD-ROM available in Electronic Information Center PCL 2.200 under same classification no. Ratzan, Lee. Understanding Information Systems: What They Do and Why We Need Them. Chicago: American Library Association, 2004. Sweetland, James H. Fundamental Reference Sources, 3rd ed. Chicago: American Library Association, 2001. Z 1035.1 C5 2001. PCL. Webb, Jo and others. Providing Effective Library Services for Research. Neal- Schuman, 2007. Z 675 R45 W 42 2007. PCL. Whitlatch, Jo Bell. Evaluating Reference Services: A Practical Guide. ALA, 2000. Wilson, A. Paula. Library Web Sites: Creating Online Collections and Services. Chicago: American Library Association, 2004. Ziarnik, Natalie Reif. School and Public Libraries: Developing the Natural Alliance. Chicago: American Library Association, 2003.

  • Periodicals Worth Knowing The Booklist. Electronic Access: http://www.lib.utexas.edu:9003/sfx_local?&sid=sfx:opac_856&genre=journal &issn=00067385. Continues: Booklist and Subscription Books Bulletin. Current Issues Shelved by Title Periodicals Room PCL 2.500. Summary Of Older Volumes: PCL Stacks Z 1035 A49 V.66 1969/70 through V.101 No.1-12 2004/05. Earlier issues on microfilm. Knowledge Quest: Journal of The American Association Of School Librarians. Internet: Electronic access available. Continues in part School Library Media Quarterly. Current issues shelved by title periodicals room PCL 2.500. Older issues at Z 675 S3 S2912 PCL. Information Technology and Libraries. Internet Electronic access available. Current issues shelved by title periodicals room PCL 2.500. Older issues at Z 678.9 A1 I536, PCL. Public Libraries. Internet Electronic access available. Continues Public Library Association. PLA Newsletter. Current issues in Periodicals Room PCL 2.500. Older issues at Z 731 P932, PCL. Online. Internet: Electronic access available. Current issues in Periodical Room, PCL. Older issues at Z 699 A1 O5445, PCL. Reference and Use Service Quarterly. Continuation of RQ. Internet: Electronic access available. Current issues in Periodical Room, PCL. Older issues at Z 671 R23, PCL. Reference Librarian. Internet: Electronic access available. Current issues in Reference Room, PCL. Older issues at Z 11 R52, PCL. School Library Journal : SLJ.

    Electronic Access: http://www.lib.utexas.edu:9003/sfx_local?&sid=sfx:opac_856&genre=journal&issn=03628930. Continues: JuniorLibraries. Current Issues Shelved by Title Periodicals Room PCL 2.500. Summary of older volumes: PCL Stacks Z 675 S3 S29115 V.21 1974/75 through V.51 No.1-4 2005.

    School Library Media Research: SLMR. Internet: Electronic access available. Continuation of School Library Media Quarterly.

    http://www.lib.utexas.edu:9003/sfx_local?&sid=sfx:opac_856&genre=journal%09&issn%09=00067385http://www.lib.utexas.edu:9003/sfx_local?&sid=sfx:opac_856&genre=journal%09&issn%09=00067385http://www.lib.utexas.edu:9003/sfx_local?&sid=sfx:opac_856&genre=journal&issn=03628930http://www.lib.utexas.edu:9003/sfx_local?&sid=sfx:opac_856&genre=journal&issn=03628930

  • Topics What is Reference? History of Reference and Information Provisions in Libraries Current and Future Developments and Issues What We Use to Provide Services Management Skills Technical Skills People Skills Social Responsibilities and Expectations Connecting with Our Communities Introduction to Essential Techniques Helping People Find Information: Communication Theories Helping Relationships and Helping Skills Information Retrieval Skills Information Retrieval Boolean logic Truncation Controlled vocabulary How People Learn and the Relationship to Information Needs Tools and Skills for Evaluation of Information Evaluation of Resources Print and Electronic Resources Internet Information Needs of Users Situational and Contextual Influences Cognitive Needs Affective Needs Social and Cultural Needs Analyzing the Reference Question/Inquiry Contextual Considerations Institutional Context Person as Context Place as Context Inquiry in Context Source in Context Finding InformationSources and Contexts: Biographical Resources Problems and Issues Examples of tools and Inquiries Words and Dictionaries Problems and Issues Examples of tools and Inquiries Facts and Ready References Problems and Issues Examples of tools and Inquires Bibliography and Bibliographic Control Problems and Issues Examples of tools and Inquires

  • Encyclopedias Problems and Issues Examples of tools and Inquires Electronic Resources Problems and Issues Examples of tools and Inquires Places and Travel Problems and Issues Examples of tools and Inquires Community Information Problems and Issues Examples of tools and Inquires Management, Planning, and Evaluation of Services Information Literacy and Critical Thinking Skills

    Grade Values and Assignments: Exercise portfolio and readings 20% Exam 1 (includes field visit) 20% Exam 2 (include field visit) 20% Product Reviews 30% Review 1 Review 2 Review 3 Participation 10%

    Schedule and Assignments Please note assignments that require some prior-class preparation for in-class and/or group discussion. Make sure your check the textbook readings assignments listing preparation for the class discussion. For January 22 read: Cassell and Hiremath, Ch. 1, Ch. 17, Ch 20 January 22 Module 1A Module 1- What is Reference? Module 2- Evaluation of Information Resources For January 29 read: Cassell and Hiremath, Ch. 2, Ch. 3 January 29 Module 3- The Information Question and Inquiry Process Module 4. Information Retrieval Skills For February 5 read: Review Cassell and Hiremath, Ch. 3 February 5 Model 5 Introduction to Essential Communication and Helping Techniques Module 6. How People Learn and are Socialized in Society: Theories and Applications For February 12 read Cassell and Hiremath, Ch. 11 Prepare for class discussion on biographical sources. See exercise Module 7A

  • February 12 Module 7A. Biographical Resources Problems and Issues Examples of tools and Inquiries Product Review 1 is due For February 19 Read Cassell and Hiremath, Ch. 7 Prepare for class discussion on words and dictionary sources. See exercise in Module 7B in manual February 19 Module 7B. Words and Dictionaries Problems and Issues Examples of tools and Inquiries For February 26: Read Cassell and Hiremath, Ch 6, Ch 8 Prepare for class discussion on ready reference sources. See exercise in Module 7C in manual February 26 Module 7C. Facts and Ready Reference Problems and Issues Examples of tools and Inquires Review 2 due For March 5-12: Read Cassell an Hiremath, Ch 4, 8, 12 Prepare for class discussion on indexes and bibliography, and bibliographic control. See exercise in Modules 7D in manual March 5-12 Module 7D. Bibliography, Indexes and Bibliographic Control, Government publications Problems and Issues Examples of tools and Inquires March 12 Exam I, with field visit 1 (second part of class: 1 hour and 45 minutes) For March 26 Read Cassell and Hiremath, Ch. 5 Prepare for class discussion on encyclopedias. See exercise in Module 7E in manual March 19 Spring Break March 26 Module 7E. Encyclopedias Problems and Issues Examples of tools and Inquires Review 3 due For April 2 Read Cassell and Hiremath, Ch. 13 Read also in the professional literature Electronic Resources and be able to engage in discussion on your reading. Complete the analysis exercise for Electronic Resources, found in your manual, Module 7F April 2 Module 7F. Electronic Resources Problems and Issues Examples of tools and Inquires For April 9 Read Cassell and Hiermath, Ch. 10 Prepare for class discussion on Places and Travel. See exercise in Module 7G in manual

  • April 9 Module 7G. Places and Travel Problems and Issues Examples of tools and Inquires Review 3 is due For April 16 Prepare for discussion on Community Information. Read in the professional literature about Community Information. See Module 7H April 16 Module 7H. Community Information Problems and Issues Examples of tools and Inquires For April 23 Read Cassell and Hiermath, Ch. 14, 16 Prepare for discussion on information literacy, instruction, and reader advisement Module 9 in manual April 23 Information Literacy and Instruction Problems and Issues Examples of programs For April 30 Read Cassell and Hiermath, Ch. 14, 16 Prepare for discussion on management and evaluation See Module 9 in manual April 30 Management and Evaluation of references services Problems and Issues Examples of programs Exam II, with field visit 2 (last part of class 1 hour and 45 minutes) Portfolio and readings and exercises due

    Assignment Due Dates:...

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