School Project Administration

Indus Integrated Information Management Limited

The Project:To impart learning service at Government aided Schools For school students in Class VI to XII

-Curriculum is provided by School Education Department Govt. of West Bengal.

The scale of operation is broken down in phases where in each phase there are 100 schools.

As Delivery partner of IBM we are responsible for learning service Delivery in 400 schools currently.

The Challenge:

-Expected number of students is between 30,000 to 40,000 per 100 schools.

-Onsite delivery of service across the length & breadth of the state of West Bengal.

-Associated Workload of managing a work force of 586 men/women involved in the delivery process.

-To adapt to the varied demography, Socio-economic & cultural parameters of different regions.

-To ensure customer delight.

Success: • High level of Customer satisfaction and viability.

• Course material in vernacular for all standards.

• Deployment & retention of a highly motivated team for the L.S. delivery process,

- Total No. 528 quality faculties are deployed at school level.- Total No.33 Sr./Proj.Exe with MCA/BE are deployed at cluster level.

• Imparting quality IT-training in West-Bengal.• Quality of delivery ensured through carefully selected faculties and teach-the- trainer program.

So far approximately 161,000 students has been trained, evaluated & certified by the program (largest L.S. Project in APAC by IBM).

-Looking forward to increased span of operation by some multiple

of current number of schools by the end of this academic session.

Publication of Advertisement in Local News Papers Collection and Short listing of CVs

Conduct Decentralized Written Test through out the State

Conduct Decentralized Technical & Personality Interview through out

the State

Final Selection and Issuing the Offer Letter to the Right Candidate

80 Hrs Teacher’s Training Program for the Selected Candidate

Deployment of Successful Candidates to Schools

Recruitment Process:

Cluster Plan

Delivery Structure

Sr. Faculty

Ex. Faculty

Sr. Faculty

Ex. Faculty

Project Coordinator

12

5

34

109

6

8 7

Sr. Project Ex.

Project Ex.

Project Director

Account ManagerProject Manager

Project Coordinator

Cluster

Project Team Hierarchy:

Account Executive

Roles & Responsibilities:

•Faculty Availability

• Faculty Delivery Quality

•Participate in all IBM Project reviews

•Participate in all reviews with Customer.

•Ensure accurate and authenticated billing fromImplementation Partner to IBM as per agreed terms.

Project ManagerMonitor the activities of Project Coordinators and ensure adherence to applicable SLA’s, including:

•Own and resolve customer sat issues arising out of implementers’ responsibilities.

•Liaison with Customer Administration organization to follow up Payments and other procedural matters.

•Own and resolve issues of support from school administration that are not resolved at local level.

•Adherence to Curriculum Delivery Schedules

Roles & Responsibilities: Responsibilities of Sr. Project Executive     Maintain daily track of Faculty deployed in the schools under his charge.       Substitute for Faculty who are absent/on leave.      Escalate and arrange for replacement where such substitution is not possible.      Receive, review and maintain weekly reports from Faculties.      Provide technical support to Faculties as required.     Compile monthly reports, get the same endorsed from School Administration and forward to Project Office.      Taking at least 20 classes in a week.      Reporting to Project coordinator      Delivery monitoring & assessment.      Troubleshooting & Feedback collections.     

Roles & Responsibilities:

Responsibilities of Project Executive

      Responsible for taking emergency classes in the absence of regular faculties & Coordinating operation as directed by Sr. Faculty.      Taking at least 20 classes per week.      Collection of Student Feedback & Summarising.       Examination / Result Coordination.      Acting as a deputy to Sr. Faculty.      Monthly Payment follow-up at each school under his purview, and escalate to Sr. Instructor/Project Coordinator in the event of any delay/shortfall fees collection by the school administration.

Faculty Responsibilities: 

Each Faculty will carry out the following duties:       Conduct classes as per curriculum and timetable drawn up.       Supervise Lab Practice sessions. Conduct Tests quizzes and examinations, collect and correct answer sheets.    Prepare and put up mark-lists.      Report matters of discipline (irregular attendance, improper behavior etc.) or any other difficulty encountered       Arrange for appropriate certification from IBM and distribute certificates      Instructor will conduct a ‘Teach the Trainer’ program for select school faculty.       Faculty will compile weekly reports with details of classes conducted, portions completed, tests held etc. and submit the same to Sr. Faculty.

Roles & Responsibilities:

Detail Of Duty Hours  Assumptions:       For 100 schools proposed in this project, we assume that there are 2 sections per class i.e.,14 units per school (VI – XII).       Keeping in line with the spirit of Government of West Bengal Notification No. 772-Edn(s) dated 08-07-74. “The teaching load for a teacher should normally be 36 periods per week.”       There are 50-roll strength per unit. 

For each school, 

  NO. OF UNITS RANGE OF CLASS

NO. OF FACULTY

TOTAL CLASS PER WEEK

GENERAL AWARENESS PROGRAMME

 14

 VI– XII

 1 no. Full Time 1 no. Sr. Proj ex.& 1 No Proj. ex.

will also take classes

 28

  Note :  1.      For tutorial of additional subjects of class 9 & 10 as well as Computer Science Programme for class XI & XII, the faculty can be deployed for a maximum of 12 hours per week. The faculty will execute taking of these classes with direct support from the Sr. Proj ex. & Proj. ex. 2. If the no. of units exceed 12 with enrollment increasing proportionately, the scope of deploying faculty will be definitely increased accordingly.

Quality Assurance

Close Monitoring of Delivery process

Exhaustive teach the trainer program prior to delivery

Quality Manpower

Online Communication Through internet technology with Delivery points

Sr./Proj. ex. Polls every facultyUnder him/her in the morning

If the faculty has come

If Proj ex. can replace him

No problem

Replacement is sent within 2 hours

Sr/ex. Informs project coordinator

Replacement is sent from other Nearby clusters within 1 day

Yes

Yes

No

No

Escalation Procedure

Qualification & Experience:         Faculty : Graduate with Diploma in Computer science Or, A graduate in Computer Science from a recognized university      Project Executive: Recognized degree/diploma like B.E.,MCA etc & at least 1 years experience in teaching IT subjects

        Sr. Project Executive: Recognized degree/diploma like B.E.,MCA etc at least 2 years

experience in teaching IT subjects

        All Faculties with ability to teach in English/Bengali/Hindi/Urdu as required.

Quality Assurance

Quality Assurance

The Lead Team:

Quality Assurance

Tracking Items:

•The items that will be tracked are the following:        Curriculum related (books, coverage, tests, labs, etc.)

        Student related (exceptionally good / bad, scholarship, curriculum related)

      Faculty related (Subject matter competence, delivery skills, student handling, punctuality, leave and absenteeism, cooperation with other faculties)

        School related (System availability, support facilities, a/c, power supply)

        Cluster related (Faculty availability, reporting discipline)

      Certificate management (availability in time, accuracy)

Examination Process:

Preparation of multiple sets of MCQ type question papers. Total marks

will be 70 for Theory and 30 for Practical

Moderation of question papers by IBM

Printing of question paper as per the registration figure.

Communication to the Schools for Conducting Examination.

Send Sealed Question Papers and Answer Sheet to the School Conduct the Examination at School.

Distribution of Certificate to the Successful Candidates

Collection of Answer Sheet and distribute the copies within the

Cluster for checking.

3 layer check by PE,TIC and HM and send the collated result for

Certificate Printing

Quality Assurance

        Customer Satisfaction shall be measured on the basis of monthly reports from the school. Satisfaction rating will be computed according to IBM’s Net Satisfaction Index as under:

      Very Satisfied :85%      Satisfied :75%      Neither / Nor :50%      Dissatisfied :25%

Very Dissatisfied :0%

The basis of the ratings are as under:

• Instructor Communication• Punctuality• Class Discipline• Behavior & Presentation• Overall Satisfaction

IIIM LTD school project team has

the credit of achieving 98 % IBM’s

Net Satisfaction Index.

Highlights:

•Quality monitoring through IBM project management process by Project Management Team.

•Quality of delivery ensured through carefully selected faculties and teach-the-trainer programme.

•Ensured faculty availability across the geography and throughout the curriculum.

•Distributed control close to delivery point through cluster Architecture.

•Motivation of the faculties ensured through good pay package,Insurance cover, provident fund and performance guided Incentives along with definite career growth path.

•Experienced leadership to ensure quality and viability.

•Ensure 100% uptime of machines through IBM help desk and support.

•Delivery supported by text books in students mother tongue Bengali.

Thanking you on behalf of IIIM Ltd.Thanking you on behalf of IIIM Ltd.