ScienceLogic Telepresence and Videoconferencing Management

8/2/2019 ScienceLogic Telepresence and Videoconferencing Management

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2012 ScienceLogic, All Rights Reserved.

2012 ScienceLogic Inc. All rights reserved

Erik Rudin, Senior Director, Product Management

Leo Nieuwesteeg, Senior Product Manager - Video

Steve Harriman, SVP of Marketing

February 2012

Embargoed until Feb. 28

Video ConferencingManagement Launch


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2012 ScienceLogic Inc. All Rights Reserved


Company Overview

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Founded in 2003, first funded in 2010 95+ employees

170+ customers: service provider, public sector, enterprise

HQ in Reston, offices in Austin, London

64% per year CAGR 2004-2011

Backed by NEA


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ScienceLogic Value PropositionManage compute anywhere

Centralized IT operations and dynamic cloud managementvia a single software product that correlates critical ITfunctions

Performance, event, fault, availability, asset management

Service desk, automation Accurate, actionable views of IT service delivery across any

mix of physical, virtual and cloud environments

Increased IT operations efficiency

Customizable platform for service providers and corporate ITto create differentiated services that generate new revenuestreams

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Point Tools

Big 4 Frameworks

Narrow in scopeHard to extendNon-integratedRequire manual correlation

Old technologyLoose integration, at best, between acquired productsRetrofitted for virtualization and cloudRetrofitted for multi-tenancyExpensive to maintain

Single code base, database and web UIFully multi-tenantExtensible to support any device without engineering effortHighly customizableRapid time to value

What Makes Us Different

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2012 ScienceLogic Inc. All rights reserved 6

Product Overview


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Service LevelManagement

Physical ITResources

Applications

EventManagement

Service DeskC & VideoConferencing

Physical Plant &Environmentals

CloudResourcesVirtualizedResources CloudManagement

IT Service Management

One product. Pre-integrated.

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Data CenterManagement

Asset Discovery &Management



Monitor all resources

Cloud

Apps

OS

Systems

Network

Physical

Apps

Virtualization

Storage

Border

UC andVideo

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Platform - Key to our success

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EnterpriseArchitecture

Service

ProviderArchitecture


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2012 ScienceLogic Inc. All rights reserved 10

New Video Management Solution



Video Conferencing andTelepresence Success Model

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Ease of

Use

+ + = &ReliableService

RichInteractive

Experience

IncreasedVideo

Adoption

Clear

ROI



Business RealityChallenges in Managing Video

IT strain growth in video can overwhelmand strain IT resources

Visibility limited view of the completeservice

Mixed vendor environment addscomplexity to video management

Trouble detection / Troubleshooting proactively detect video endpoint,infrastructure and/or network issues

Integrating video management disparate toolsets not fully integrated

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ScienceLogic Video Mgmt. Offering

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Comprehensive set of video management capabilities supporting CiscoTelepresence, Tandberg, Polycom and LifeSize

Pre-integrated IT management platform monitors video in tandem with ITinfrastructure to ensure optimal IT service delivery

A single IT management system for monitoring video endpoints and hostedor remote infrastructure

Asset/inventory management, health/availability stats, call detail records,in-call & historical quality statistics, customizable reporting/dashboardsFull management capabilities for multi-tenant operations to easily onboardnew customers and provide custom managed video services



ScienceLogic Video Solution

Event

Management

AssetManagement

QoS and Call QualityManagement

Performance

ManagementDashboards Reports

Cisco VideoInfrastructure

(MCU, CTMS)

ComputeInfrastructure

(UCS)

Virtual /Physical Servers

3rd Party Integration

Ticketing

CollaborationApplications

Cisco Telepresence

TandbergEndpoints

PolycomEndpoints

LifeSize Endpoints

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Key Benefits Heterogeneous support for broad device

coverage across major 3 vendors

Help monitor video expansion

Provide foundation for managed video

Monitor and report on availability, utilizationand service quality

Key Features: Health and availability

Performance, config and asset inventory

Comprehensive set of event policies

Historical call quality and CDR metrics(Endpoints)

Dashboards and customer portal

Complete set of reports

Cisco TelePresence, Tandberg, Polycom,LifeSize SupportFeatures and Benefits

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Video Monitoring - Value PropositionFor Service Providers

Video Monitoring Service Operating Efficiency: Reduce swivel chair

management (one system to manage them all)

Multi-tenancy: Onboard new customers and providecustom services for each one using the same product

Customer Portal: Provide revenue-generating enhanced service offerings

Service Consistency: Across multi-vendor products Differentiation: Enable SPs to differentiate

their telepresence service offerings withbest-in-class monitoring

Visibility: Provide complete visibility into telepresenceand video conferencing deployment

Reporting: Simplify and automate customer reports

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2012 ScienceLogic Inc. All Rights Reserved2012 ScienceLogic Inc. All rights reserved

Remote Monitoring

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Operational Support Services ScienceLogic ValueProvide visibility into videoequipment

ScienceLogic monitors all major vendorsvideo equipment

Provide visibility into each call ScienceLogic monitors every call on a minute

by minute basis to ensure qualityTrouble Detection ScienceLogic has a multitude of event policies

that provide details of the trouble beforecustomer complains

Trouble Notification ScienceLogic provides ability to send eventsto whomever, leveraging standardtechnologies (email, SMS, etc.)


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Operational Support

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Remote Monitoring Services ScienceLogic ValueHelp Desk ScienceLogic provides a ticketing system to

support a help desk and integrates easily withthird-party systems

Trouble Management ScienceLogic provides many features to support

trouble management including Auto ticket creation based on events Scheduled tickets Escalation policies Reports available to customers

Usage Reporting ScienceLogic provides extensive reporting

capabilities. These can be automaticallyprovided to customers on a periodic basis andmade available via a customer portal.


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TelePresence Services

Cisco TelePresence System Complex

Distributed

High expectations on quality, reliabilityand ease of use

TelePresence ScienceLogic ValueEquipmentMonitoring

Monitor support for all Cisco TelePresence endpoints andinfrastructure

Call QualityMonitoring

Monitor all TelePresence calls

Reporting Provides extensive usage reports to help calculate ROI

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Video Solution Dashboards

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EndpointAvailability

EndpointUsage

CDRs

TopologicalView

Video EventSummary

EndpointHealth


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Video Solution Dashboards

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Jitter

Packet Loss

InterfaceUsageDevice

Logs

DeviceCDRs

TopologicalMap


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Case Study

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Company: Video conferencing & managed services provider

Offering: Managed video service

Advantages:

Offer value-add proactive monitoring of the videoconferencingsystems they supply

Support Cisco TelePresence, Tandberg, Polycom & LifeSize

VNOC also uses ScienceLogic for:

Network monitoring

Event & fault management

Asset & configuration tracking

Knowledgebase

User dashboards & reports


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Video Management Architecture

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II

VNOC or IT

Operations

-

Enterprise A - Hosted

Enterprise B - Managed

Remote Collector

InfrastructureEquipment

Integration

User Interface

Data Store Collection

NetworkFailover-Redirect

CollectorPool

MessagingPool

Management /Point Solutions?

Notification /Consoles Admin Portal

PrimaryDatabase

IntegrationServer

HostedInfrastructureEquipment


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Device Support MatrixDevice Type CiscoTelepresence Cisco (Tandberg) Polycom LifeSize

Endpoint

Codecs CTS Cisco (Tandberg) C-Series

HDX Express/Room/Team

500, 500-32,1000,1100, 1300, 3000,3010, 3200, 3210

Cisco (Tandberg) MXPSeries

VSX Passport

Cisco (Tandberg) E

Series

QDX Conference

Infrasrucure

Bridges CTMS, TPS Codian MCU

MSE 8000

Roadmap TBD

Gatekeeper VCS Roadmap TBD

Gateway Codian GW

Tandberg AMGIP GW

Roadmap TBD

Recording Server CTRS Content ServerIPVCR

Roadmap TBD

Element Manager CTS-Man, CUVC TMS Roadmap TBD


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Video Conferencing EndpointDevice Summary

Devicehealth at a

glance

Historicaldevice data

Device

discoverysignatures

SNMP basedperformance

metrics

Event Summary

SNMP basedinterface metrics

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Telepresence EndpointDevice Summary

Devicehealth at a

glance

Historicaldevice data

Device

discoverysignatures

SNMP basedperformance

metrics

Event Summary

SNMP basedinterface metrics

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Video Conferencing EndpointNear Real-Time and Historical Call Quality Metrics

Extensive

PerformanceMetrics

Select ortarget

historicaldata

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Video Conferencing EndpointConfiguration Data

Asset information

EndpointInterface Speed

QoS Settings

H.323 andSIP

Information

CallSettings

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Comprehensive Endpoint Reports

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Set of Reports for LifeSize, Polycom, Tandberg and Cisco

TelePresence Endpoints Usage reports (Chart and Table)

Availability report (Chart and Table)

Unavailability report (Chart)

Call Detail (CDR) report Inventory report


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ScienceLogic & Video ManagementSummary

One view into the complete videosolution plus the underlying ITinfrastructure

Heterogeneous support for Polycom,

LifeSize, Tandberg, Cisco TelePresence In-Call and historical call quality stats

Alerts for an array of availability andperformance conditions

Customizable dashboards fortechnicians and IT managers

Easy to install; rapid time to value

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Thank You!

Documents

ScienceLogic Telepresence and Videoconferencing Management