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ScrumMaster:
The Coach Approach Alida Cheung
Derek Hawkes
Introductions
The Science of
ScrumMastership
The Art of
ScrumMastership
Agenda
• Define the Coaching role of a ScrumMaster
• Build Awareness and Self-knowing (The Being of Coaching)
• Practice Coaching Skills (The Doing of Coaching)
Advisor
Mentor
Coach
Advice Quotient
John Leary Joyce
Ownership Accountability Responsibility
Shift
The Being of Coaching
Presence and Mindfulness
Authenticity
“No one cares how much you know until
they first know how much you care.”
Weakness
Strength
Live your values Live your Values
Be yourself
“Authenticity is the alignment of
head, mouth, heart, and feet --
thinking, saying, feeling, and doing
the same thing -- consistently.
This builds trust, and followers
love leaders they can trust.”
-- Lance Secretan
Presence and Mindfulness
Listening
Presence and Mindfulness
Natural
Presence and Mindfulness
Bad Habits
Presence and Mindfulness Curiosity
No assumption
No attachment
Open, free, and innocent
Presence and Mindfulness The Doing of Coaching
Presence and Mindfulness
Metaphors
Presence and Mindfulness
Involved Committed
Presence and Mindfulness
Presence and Mindfulness
Explanation
Ideas
Agile Product Owner -
ScrumMaster -
Team -
Backlog -
Relative sizing -
Daily meeting -
Sprint Debt -
Sprint review -
Retrospective -
Manager
Coach
Players
Match schedule
Opposition Scouting
Training
Yellow cards
Matches
Tape breakdown
Soccer
and Using Silence
Powerful Questions
Short
No expected
answer in mind
Followed by Silence
Send someone to explore
Slow down the
Conversation
Not a “Yes/No” Question
Silence
Powerful Questions
• Short
• No expected answer in mind
• Followed by silence
• Send someone to explore
• Slow down the conversation
• Not a "Yes/No" question
Acknowledgement
Acknowledgement
"You being here
today demonstrated
your curiosity, your
willingness to learn
and your
commitment to
being a better
ScrumMaster."
Recognition
Permanent
Acknowledgement
Good
Acknowledgement Relationships
Acknowledgement
Giving
Receiving
Requesting
Request
Response
Commitment
Complaint - an uncommunicated request
Putting Them Together
Coaching
Authenticity Curiosity Listening
Request Powerful
Question
Metaphor
References
Joyce, J.L., Are Many Executive Coaches really Closet Mentors,
World Business and Executive Coach Summit 2012.
Adkins, L., Coaching Agile Teams: A Companion for
ScrumMasters, Agile Coaches, and Project Managers in
Transition, Addison-Wesley, 2010.
Kimsey-House, K., Kimsey-House, H, & Sandahl, P, Co-Active
Coaching: Changing Business, Transforming Lives, Nicholas
Breadley Publishing, 2011.
Halpern, B.L, &Lubar, Leadership Presence: Dramatic
Techniques to Reach Out, Motivate, and Inspire,
Gotham Books, 2004.
Putting it all Together
Thank you!
Alida Cheung
Derek Hawkes
[email protected] @AlidaCheung @hawkder
