Sean Langley IRRV Bristol -18th November 2008 The phat Controller © (A Leadership Exposè) “A taste of Leadership, crisply delivered, flavoured with sense.”

Sean Langley IRRV

Bristol -18th November 2008

The phat Controller ©(A Leadership Exposè)

“A taste of Leadership, crisply delivered, flavoured with sense.”

www.seanlangley.co.uk

Agenda

• Introduction – The story behind The phat Controller• Part 1 – The Last Bastion of Ineptitude?• Part 2 – The Art of Listening• Part 3 – The Only 4 Things That Really Matter• Part 4 - Organise Yourself to Success• Summary & Questions


IntroductionThe Story Behind ‘The phat Controller’©

“Caution: This book contains common-sense, exposure to it can induce Leadership.”


Part 1The Last Bastion of Ineptitude?

• Leadership Defined

• Integrity

• Permission to Fly


“A Leader is a Dealer in Hope!”Napoleon Bonaparte


Leader: Dictionary Definition

• A Person or Thing That Leads

• A Person Followed by Others


The Test of Leadership Potential

• Take a reprimand

• Take a turndown

• Laugh (with others) at yourself

• Keep your spirits up

• Keep your cool


“If” Rudyard Kipling

If you can keep your head when all about youAre losing theirs and blaming it on you,If you can trust yourself when all men doubt you,But make allowance for their doubting too;If you can wait and not be tired by waiting,Or being lied about, don't deal in lies,Or being hated, don't give way to hating,And yet don't look too good, nor talk too wise:If you can dream - and not make dreams your master,If you can think - and not make thoughts your aim;If you can meet with Triumph and DisasterAnd treat those two impostors just the same;


Ingredients of Strong Leadership

• Constancy

• Congruity

• Reliability

• Integrity


Permission to Fly

• Failure Demand

• Let Them Grow

• If You Always Do…….


So! What is the Last Bastion of Ineptitude?

A Command & Control Ethos

“Humans expect to be managed; but they desire to be led.”

The phat Controller


Part 2The Art of Listening

• Quality• Delegation v Empowerment• A Recipe for Success


“Rewards Come by Empowering Others, Not Climbing Over Them.”

John Naisbitt in ‘Megatrends’


BEM Model

Leadership

― People Management ―

Processes

― People Satisfaction ―

Business Performance

| |

― Policy & Strategy ― ― Customer Satisfaction ―

| |

― Resources ― ― Impact on Society ―

<-------------------ENABLERS------------------> <---------------RESULTS--------------->


BEM’s 5 Leadership Criterion

• Develop the mission, vision, values & ethics, being role models of a culture of excellence;

• Personally involved in ensuring the organisation’s management system is developed, implemented and constantly improved;

• Interact with customers, partners and representatives of society;

• Reinforce a culture of excellence with the organisation’s people;

• Identify and champion organisational change.


“As a Youngster, Do You Read the ‘Code of Conduct’ or Do You Follow the Older Guys Example?”

Martin Johnson


The 10 Worst Management Sins

• No Communication• Criticism/No Praise• Excessive Paperwork• Poor Delegation• Not Taking

Responsibility

• Not Seeking Input• Inflexibility• Lack of Vision• Lack of Development• Staying ‘Indoors’!


The Answer?

• Thanking

• Thinking

• Talking


Leadership Styles

• Co-ercive/Directive

• Authoritative

• Affiliative

• Democratic

• Pacesetting

• Coaching


A Recipe For Success-1

• Joint Leaders Don’t Work

• Never Be Afraid to Hand People Responsibility

• Co-opt the Rebellious

• Listen to Your Team

• Be Sensitive to a Team’s Human Balance


A Recipe For Success-2

• Show Faith – It Will Be Repaid

• Commitment is Motivating

• Only Criticise in Private

• For Every Action There is a Reaction

• Recruit Character


Succession Planning

• Short-term: Attainment of Targets

• Long-Term: Sustained Success


"To maximise your chances of success you should delegate fully and empower slowly."

The phat Controller


Part 3The Only 4 Things That Really Matter

• Altruism• Emotions

• Communications


“Worker Alienation is a Ruinous Form of Corporate Cancer.”

Unknown


University of LifePsychology Examination Paper

October 2008

Q.1 There is no such thing as a purely altruistic act. Discuss.

Altruism n. regard for others as a principle of action.


What Makes us Tick?

• To Feel Important

• To be Considered Important

• Not to Lose Face


“We Were Not Built to Read, We Were Built to Look & Listen……Therefore, the ‘Deaf’ Need to be Shown and the ‘Blind’ Need to Hear it. ”

Kevin Thompson & Sean Langley


Communication

• Honesty

• Face-to-Face– Body Language– Questions

• Direct


The Only 4 Things That Matter?

• What You Say

• How You Say It

• What You Do

• How You Do It

“Understanding focuses the mind and frees up the imagination.”The phat Controller


Part 4 Organise Yourself to Success

• Efficiency > Effectiveness > Excellence

• Time Management

• Recruitment & Retention (Luck)


“Ensure That Quality is Always Defined in Terms of Customer Perception.”

Tom Peters


Doing the Right Thing

• Efficiency

• Effectiveness

• Excellence

• Total Quality!


Time Management – Fawlty Style

• Ask Why They Are Interrupting You• Pretend to be Very Busy• Stand During the Interruption• Show Obvious Disinterest• Agree With Everything That is Said• Suggest That You Tackle the Issue Later• Look at Your Watch Regularly• Say Things Like,

“Well, That Solves That Then!”


Time Management

Box 1

Urgent &

Important

----------------------

Box 3

Non-Urgent &

Important

Box 2

Urgent &

Unimportant

----------------------

Box 4

Non-Urgent &

Unimportant


Recruitment

• Application/CV

• Interview

• Assessment Centres/Tests

• Psychometric Tests

• Social Intercourse

• VRA

• Internet?


Selection Research

• Cognitive Tests 53%• Trial employment 44%• Biographical Inventory 37%• References 26%• Interview 14%• Training 13%• Education 10%• Interest Level 10%


What Needs to be Rewarded?

• Problem-solving• Risk Taking• Innovation• Decisive Action• Smart (not busy)

Work

• Simplification• Quiet Effectiveness• Quality Timely Work• Loyalty• Teamwork and

Co-operation


The 10 Best Ways to Reward

1. Money

3. Time off

5. Opportunity to do ‘Nice’ Work

7. Freedom/Autonomy

9. Fun

2. Recognition

4. A ‘Piece of the Action’

6. Advancement

8. Personal Development

10.Prizes


What is Needed

People Need:• A ‘fair’ remuneration;• To feel that they

‘make a difference’;• To feel that it is

appreciated they ‘make a difference’.

In Other Words:• A Meaningful Goal• A Way to Keep Score• Responsibility &

Autonomy• A Meaningful Reward


The phat Controller ©

• Why?

“Use your head.......and lead with your heart !”

The phat Controller

Any Questions?


The phat Controller ©

Available from all major book distributors and stockists.

RRP £9.00Publisher: www.trafford.com/07-2849

Author: www.seanlangley.co.uk

http://www.trafford.com/07-2849

http://www.seanlangley.co.uk/

Documents

Sean Langley IRRV Bristol -18th November 2008 The phat Controller © (A Leadership Exposè) “A taste of Leadership, crisply delivered, flavoured with sense.”