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Search Engine MarketingHSMAI HOTEL INTERNET MARKETING COMMITTEE
Jens Thraenhart, Fairmont Hotels & ResortsOrganic Search Engine Optimization
Mike Wylie, Wyndham InternationalPaid Search Inclusion
Jim Zito, Affinia HospitalityPay-Per-Click Advertising
www.hotelinternetmarketing.org
Why Websites Matter?
“A company that neglects its website may be committing commercial suicide.
A website is increasingly becoming the gateway to a company’s brand, product and services.
A useless website suggests a useless company.
But even the coolest website will be lost in cyberspace if people cannot find it.
A company without a high ranking on the major search engines (Yahoo, Google, AOL, MSN) suggests no web presence at all, and is not a credible company to do
business with.”
The Economist, May 2004; “E-Commerce takes off”
Search is How the Web is Used
How People Use Search80% of Internet users use search engines to find information, products and services on the web (Jupiter Research, 2003)
87% of Internet users find websites through search engines. Note that the majority of users do not search past third page of listing results. (eMarketer, 2003)
64% of respondents of a recent survey said that search engines were the “main way” they find things on the Internet.
35% of traffic to web sites came from search engines, nearly doubling from 2002. 30% of all web searches are local and contain a geo-specific element (i.e. Miami hotels)
55% of all online shopping purchases originate from search engine listings vs. 9% for banner ads, 7% for tile ads and 30% from "other" traditional media
850 million travel searches per month on Overture paid search advertising network (Yahoo, MSN, etc.), and 2 billion on Google (1 billion hotel-related searches).
Search Engine Marketing Rational
Exposure to targeted group of potential customers.
Flexibility to target offers based on market demands, seasonality, special offers, marketing campaigns, and product launches.
Increased Brand Awareness.
Higher conversion ratios for “Search Engine Referrals”.
150% Increase in Search Bookings (Revenue).
Remain in potential customer’s consideration set.
What visitors see What spiders see
Search engines prefer big, dumb ugly pages!
Design issues that can impact ranking especially include:
Splash pages, frames & dynamic content delivery
Key Tips:
-Title Tag
- Domain Names (watch Dynamic Site URLs, like: http://www.fairmont.com/FA/en/CDA/Home/PressRoom/CDPressRoomInfo/0,1100,code%25255Ftype%253DENVR%2526brand%25255Fcode%253DFA%2526brand%25255Fseq%253D1000011,00.html
-Navigation, allowing spiders to enter website
- ALT Tags, Image Tags, No-script Tags
- Anchor Links
- Relevant Content
- Use Robots.txt file for pages your do NOTwant to get indexed
Website Optimization
Kea lani hotel
Fairmont attained top results on Page 1 for this search, thereby attracting more awareness and visits from potential customers
Golden Rules Of Link Building
1. Get links from web pages that are read by the audience you want
2. Buy links if visitors that come solely from the link itself will justify the cost
3. Link to sites because you want your visitors to know about them
Google score of page’s link popularityhttp://toolbar.google.com easy way to see this
Organic SEO is the Best Buy
80% of search engine traffic comes from natural/organic results.
The majority of users are using search engines to navigate the web.
People are using a small number of top search engines (or their partner sites).
Pay-per-click campaigns can give you instant visibility but they are costly, and your listing disappears when you stop paying/bidding.
New websites and redesigned websites alike can be optimized for the search engines right out of the gate, saving time and money.
Existing websites can be optimized without compromising usability and design standards.
High positions in search engines, bring the highest return you can get in Internet Marketing. The results are long lasting, and are key to making money.
What is Paid Inclusion?
• Paid inclusion is the process of paying search engines to index pages from your site. It is also often called PFI (Pay for Inclusion) or PPI (Pay Per Inclusion).
Why Do Paid Inclusion?
• Use for reassurance that “crucial” pages or time sensitive issues get in
• Use as solution to dynamic pages problem• More listings you have, more likely you may appear for
a variety of different topics• Won’t be at top of page, but may make first page• Mixes you with free listings, a plus for reaching
searchers who may bypass or ignore labeled paid listings• Definitely consider if you have multiple hotels within a
brand site
Paid Inclusion: How it Differs from Pay-Per-Click(PPC)
Service Ranking Pricing
Paid Inclusion
Assured review and inclusion in index
Ability to submit dynamic and
uncrawlable pages
Ranking is algorithm-driven, based on content submission, linguistics analysis, and editorial
review
Fixed category based cost-per-
click
Paid Placement
Assured placement within result set
Control over title, description, and
keywords
Relevance checked by editor
Ranking driven by keyword & bid amount
Variable cost-per-click
Search Marketing Continuum
Numbers not actual –illustrative purposes only
10
100
1,000
10,000
100,000
Dallas HotelDallas Hotel
Downtown
HiTec Conference in
Dallas
Page
Vie
ws
per S
earc
h Te
rm
Unique Search Terms
Paid Placement
Paid Inclusion
Overture - Site Match (Inktomi)• Site Match, a new service provided by Overture, is part of
Yahoo! Search's Content Acquisition Program (CAP). • CPCs are fixed and set by Overture and vary per vertical.
The hotel travel vertical’s CPC is typically $0.25.• Does not guarantee top ranking in the search engines, it
only guarantees that all the URLs submitted will be indexed somewhere in the results.
• What we hear is that as of July 1, MSN will no longer feature Inktomi results.
Overture – Site Match• Web page
submission program
• Listings appear in the main body of the search results page with natural listings
• Position determined by the relevance of your site content to the user's search request
Summary of Site Match Benefits:• More exposure for your site - reach more than 75% of
active internet users• A simple, single point of submission to multiple web
portals such as Yahoo!, AltaVista and AlltheWeb • Frequent refresh of your pages - every 48 hours
• Daily reporting to track and optimize performance
– Note: All URLs must pass initial and ongoing quality review to be included. Participation in the program does not guarantee rank in search results; rank is determined by assessing site quality andrelevance to search terms.
Paid Inclusion• Overture
– http://www.content.overture.com/d/USm/ays/sm.jhtml
• Lycos– http://insite.lycos.com/inclusion/searchenginesubmit.asp
• Ask Jeeves/Teoma.com– http://static.wc.ask.com/docs/advertise/paidinc/sitesub.html
• Looksmart– http://www.looksmart.com/r?page=/SearchSolutions/SearchSolutio
ns.html
Paid Inclusion• Key:
– Find a top notch search engine marketing company that is on the forefront of the search industry and lives and breathes all aspects of search marketing
Search Engine OptimizationPaid Media
Paid Media Options
– Search Syndication – Pay Per Click / Cost Per Click The most typical media buy, appearing as “Sponsored Results”
Tier 1 Networks
Tier 2 Networks
–Tier 1 Networks
Google (AdWords)
Overture
High Traffic and Search Volume
Syndication across popular, highly-trafficked sites
Provide extensive breadth of offerings (Local, Contextual)
•Google AdWords™ (Syndication – usually top 3 listings required)
–Ads displayed along with search results on Google and its partner sites including AOL, Ask Jeeves, Amazon, About, Lycos, Earthlink, Compuserve, Netscape, AT&T Worldnet, Excite, and others
•Content-Targeted Advertising™ (Contextual)
–Display Google AdWord ads on related web content pages on sites including HowStuffWorks, Mac Publishing, New York Post, Reed Business, Information, Knight Ridder Digital, BURST! Media, Weather Underground, and others
•Google “Local”
–Currently in beta, will utilize 3rd party yellow page and business directory information to provide paid search options on a localized level (“chinese restaurants in Denver”, etc.)
–Premium Listings (top 3 listings required):Syndication to AltaVista, Excite, Go2Net, Infospace, MSN, Sympatico, Yahoo!,
Juno, Netzero, Dogpile, Metacrawler, Webcrawler, IExplorer, AlltheWeb, CNN, ESPN, KnightRidder, others
–Overture Content Match (Contextual)Wall Street Journal and CNN
Content Match listings currently appear on several of MSN's content areas, including MSN Entertainment, MSN Money and MSN Tech & Gadgets, as well as on sites in the Advertising.com network, MyFamily.com Network and the Away Network.
–Local
Tier 2 Networks and their syndication partners include:
FindWhat – syndicates to Excite, Search.com, WebCrawler, MetaCrawler, DogPile
Acquired eSpotting—European PPC Engine providing coverage throughout UK and Europe .
Enhance Interactive – syndicates to Dotzup.com, SearchBoss.com, DogPile, MyGeek.com, 1stBlaze.com
Kanoodle – syndicates to Search.com, WebCrawler, DogPile, Galaxy.com, MetaCrawler
LookSmart – syndicates to InfoSpace, RoadRunner, Mamma.com
Benefits
Pay-Per-Click (PPC) listings rotate at top of search engine results• Provides instant and immediate high visibility and brand
awareness• Adds value to NSO programs by capturing at least 20% of
your audience who may not be looking within the Natural Results for your products/services
Targeting• Search Media PPC Advertising targets Active User Mindset
– Allows for increased precision in providing relevant messages that address a user’s current need.
• User is highly-qualified– Leads are highly targeted and motivated to buy
• User is actively looking for information
– Active User Mindset Targeting=Targeted Traffic• Captures users at exact moment they are seeking knowledge,
solutions, and/or products and services
Targeting– Sophisticated Options available across Paid Search Providers
• Content Targeting: placement of ad listing across content sites that are relevant to search term
• Match Type: Terms can be matched on either a standard (exact), phrase, or broad basis
– Standard (exact): Core source of traffic, includes exact matches to terms, singular and plural variations, and misspellings
– Phrase: subset of Broad Match, includes traffic from Standard and Phrase. Listing for ad will appear if you type in exact, singular and plural variations, misspellings, and terms within aphrase.
– Broad: traffic is received from all 3 options, Listing for ad will appear if you type in exact, singular and plural variations, misspellings, terms within a phrase, terms separated by other words, and terms searched on in a different order.
Targeting
– Additional Targeting Option: Negative Match or Excluded Words
• Negative Match (Google) and Excluded Words (Overture) act to filter out words not relevant to client’s business, products, or services
– Ex. A sports fan searches for “rangers”. Use excluded term “fire” to ensure that “fire ranger” listing does not appear in search result pages
Pricing– Many Paid Search providers (e.g. Overture and Google) offer pricing on
a Bid-based Cost Per Click (CPC) model
• Terms which receive top 3 bids receive listing syndication
• CPC Pricing eliminates wasted inventory– Advertisers only pay for traffic delivered to the site which
increases likelihood of increased conversions (actions)
• Average CPC goals drive client Backend Goals (Cost Per Acquisition) goals
– Average CPC can be adjusted on an ongoing basis through optimization to meet backend goals
– Bid Caps can be set based on CPA requirement and actual conversion rate, metrics
www.marketingsherpa.com
Resources
http://searchenginewatch.com/