SEASON TICKET HOLDER MANUAL - Minor League Baseballindianapolis.indians.milb.com/documents/3/7/0/169573370/... · 2016-03-29 · has chair back seats for the best baseball experience

SEASON TICKET HOLDER

MANUAL2016

Welcome to Chickasaw Bricktown Ballpark, home of the Oklahoma City Dodgers. 2015 was a memorable year for baseball in Oklahoma City, starting with our brand new affiliation with the Dodgers and ending with a division championship. We had an amazing 23 sellout crowds and are looking forward to building on the momentum and excitement for an even more spectacular 2016.

As a Season Ticket Holder, you will continue to enjoy amazing fireworks displays after each Friday night game and Chaparral Energy Family Sundays that include pregame player autographs and the opportunity for all kids 12-and-under to run the bases after the game. And don’t forget our unique giveaway nights and exciting traveling entertainment acts that will join us throughout the season.

With benefits like these, we want you to bring your friends. Whether your group consists of 10 people or 4,000, we have the perfect group package. From group picnics with all-you-can-eat ballpark fare and the private, open-air Devon Energy Deck in prime home run territory to comfortable, climate-controlled Entertainment Suites and our exciting Budweiser Deck, we’ve got you and your party covered. Your group will always leave the park with a limited edition OKC Dodgers baseball cap and a smile on their face. And they’ll never forget the moment that they see your group’s name in lights on the video board, either!

We also offer a unique perspective of Chickasaw Bricktown Ballpark with our 4Topps tables. You may have seen this new seating space during the 2015 season and I’m excited to say they were so popular we’ve added more for 2016! Rent a table for four or reserve up to three tables for entertaining groups up to 12 people. Enjoy this all-inclusive experience and don’t worry, we won’t forget your limited edition OKC Dodgers baseball caps and to put your group name in lights on the the video board.

Once again, we are excited to announce additional improvements to the ballpark in prepartation for 2016! We’ve added in-stadium Wi-Fi and the RF Corner now has chair back seats for the best baseball experience in Oklahoma. We’ve also added some awesome fan amenities including new food carts, deli concepts with healthier options, an updated social space at Section 117, a kid’s train and a larger assortment of merchandise at additional booths throughout the stadium.

The OKC Dodgers cannot wait to spend the 2016 season with you. Please take a moment to check out the unique and exciting benefits that come with being an OKC Dodgers Season Ticket Holder. If you have any questions, please don’t hesitate to contact me at [email protected] and let me know how we can best serve you. Michael Byrnes

President & General Manager,Oklahoma City Dodgers

DEAR OKC DODGERS SEASON TICKET HOLDER,

2 OKLAHOMA CITY DODGERS

.................................... My OKC Dodgers Account

.................................................. Fantastic Fan Events

...................................................... Ticket Information

.......................................... Group Ticket Information

.............................................................. Ballpark Map

......... A-Z Guide to Chickasaw Bricktown Ballpark

.................................. Additional Useful Information

........................................................ Connect With Us

.................................................................... Feedback

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TABLE OF CONTENTS

OKLAHOMA CITY DODGERS 3

MANAGE YOUR ACCOUNT ONLINE Your “My OKC Dodgers Account Manager” is a one-stop location for all online account management. Make deposits and payments, renew your season ticket package, track ticket usage and update your profile — all from your own personal online account.

To get even more out of your season ticket investment, take advantage of our electronic ticketing capabilities, which allow you to download your tickets and even email your season tickets to friends and clients free of charge. We think you’ll find innovative ways to use all of your tickets at “My OKC Dodgers Account Manager.” (Adobe Acrobat is required to download tickets.)

ACCESS YOUR PERSONAL ACCOUNT Step 1: Go to okcdodgers.com and select “Account Manager” from the “Tickets & Promotions” drop-down menu.Step 2: Log in to your personal account with your account number or email and password.Step 3: Start managing your tickets!

EMAIL YOUR TICKETSYou can send your tickets to anyone you would like via ticket forwarding until two hours before game time. This service allows you to email tickets to friends, family or clients when you can’t attend a game.

Step 1: Log in to “My OKC Dodgers Account Manager.”Step 2: Select the tickets that you wish to send.Step 3: Enter the recipient’s information.Step 4: Select “Forward.”

It’s so easy — you don’t even need to have the tickets in hand. Avoid the hassles of overnight and in-person delivery and start enjoying the benefits of this service.

HOW TICKET FORWARDING WORKS Each of your season tickets carries a unique barcode, ensuring its authenticity. During the ticket forwarding process, the barcode on your original season ticket is canceled and a new one is issued electronically.

Once you have forwarded your tickets, the original tickets are no longer valid and will not be accepted for entry to the ballpark. The recipient is emailed a new ticket with a unique barcode via TicketFast™ that can be printed using a standard printer.

WHAT IS THE FEE?The OKC Dodgers cover all of the fees associated with this service for our season ticket holders. Ticket forwarding is FREE (no charge at all) for all OKC Dodgers season ticket holders.

MY OKC DODGERS ACCOUNT


CHAPARRAL ENERGY FAMILY SUNDAYSExperience Chaparral Energy Family Sundays with the OKC Dodgers! Each Sunday throughout the 2016 season, enjoy pregame player autographs, postgame kids run the bases, inflatable games, and more!

OU VS. OSU BEDLAM BASEBALL GAMEOn Friday, May 13, the University of Oklahoma will take on Oklahoma State University as part of the yearly tradition that is Bedlam Baseball. Visit okcdodgers.com for additional details as they become available.

PHILLIPS 66 BIG 12 BASEBALL CHAMPIONSHIPFrom Wendesday, May 25 until Sunday, May 29, Chickasaw Bricktown Ballpark turns into the place to be for college baseball as we play host to the Phillips 66 Big 12 Championship. The top teams from the conference will be in town to play in a tournament that spans five days. Visit okcdodgers.com for additional details as they become available.

PROMOTIONAL NIGHTSBe sure to join us on the following special nights as we welcome outside entertainment acts to Chickasaw Bricktown Ballpark for exciting in-game performances! Friday, April 22: ZOOperstars! Friday, May 20: XPogo Friday, June 10: BMX Trickstars Saturday, August 27: OKC Disc Dogs

GIVEAWAY NIGHTSAs an OKC Dodgers Season Ticket Holder, you’re guaranteed a giveaway item as part of your ticket package. But that doesn’t mean you can’t come early and be one of the first 2,000 fans to the following games and collect all of the 2016 OKC Dodgers giveaway items! Saturday, May 14: Baseball Hat Saturday, June 25: Picture Frame Saturday, July 9: Straw Tumbler Saturday, August 12: Bobblehead

POSTGAME FIREWORKS We’ll light up the sky after every Friday game in 2016, including a spectacular Fourth of July celebration! Join us for the below dates:

• Friday, April 15

• Firday, April 22

• Friday, May 20

• Friday, June 3

• Friday, June 10

• Friday, June 24

• Monday, July 4

• Friday, July 8

• Friday, July 22

• Friday, August 5

• Friday August 12



FANTASTIC FAN EVENTS


LEGENDS MEMBERSHIP

CLUB MEMBERSHIP


LEGENDS MEMBERSHIPOur exclusive Legends Membership ticket package includes fantastic seat options and gives you and your guests access to the Legends Lounge, a private, air-conditioned concourse suite area.

CLUB MEMBERSHIPOur all-inclusive Club Membership is the number one choice for business development and entertainment in Oklahoma City. This all-inclusive ticket option combines some of the best seats in Chickasaw Bricktown Ballpark with truly remarkable amenities, so you can cheer on the OKC Dodgers while enjoying a superb view of the field and excellent service.

BENEFITS LEGENDS MEMBERSHIP

CLUBMEMBERSHIP

Premium Seats

In-Seat Service

Diamond Lounge Access

Legends Lounge Access

All-You-Can-Eat Food

Beer and Wine Included

Soda and Water Included

Unused Ticket Exchange

Exclusive Gift

Priority Access for Special Events, Including Bedlam

Flexible Payment Plans

VIP Parking Pass Access


ACCESSIBLE SEATING Chickasaw Bricktown Ballpark meets the Americans with Disabilities Act (ADA) requirements for handicapped seating. If you would prefer accessible seating, please advise your account representative.

EMAIL TICKETSIn case of last-minute changes in plans, season ticket holders have the option to email tickets to clients or friends (see page 4).

GROUP TICKETS Let us help you create a group outing for your business, family, friends, church, school or organization. We have options for groups of 10 or more, but seating is limited. Call your account representative to schedule your group outing today. Group tickets, 4Topps tables, Entertainment Suites, the Budweiser Deck, Legends Concourse Suite, and the Devon Energy Deck may be reserved with a 10% deposit.

TICKET INFORMATIONAND POLICIES


LOST OR STOLEN TICKETS Please treat your tickets like cash and always keep them in a safe place. The Oklahoma City Dodgers are not responsible for lost or stolen tickets. In the event your tickets are stolen, please file a police report. Send us a copy of the report and we will issue replacement tickets. Additionally, excessive heat can damage tickets; please do not leave them in your car.

RAINED OUT GAMES The Oklahoma City Dodgers will make every reasonable attempt to complete each and every home game. However, in the event of a rainout in which five (5) innings have not been completed (4 1/2 if the OKC Dodgers are leading), your ticket can be exchanged for a ticket of equal or lesser value for any future regular season game during the same season and is subject to availability.

RESALE OF TICKETS OKC Dodgers tickets are the property of the Oklahoma City Dodgers and may not be sold or distributed. Attempted or actual resale or distribution of tickets at any price is prohibited. OKC Dodgers management reserves the right to confiscate any tickets being sold or distributed.

SEASON TICKET HOLDER GIFTSVouchers for guaranteed giveaway items are included in your season ticket package. They can be brought to the Sonic Customer Service Booth behind Section 113 during OKC Dodgers games to redeem your giveaway item so that you do not need to wait in line at the gate with the general public. Please contact your account representative with any questions.

THE LAWNThe Lawn is the grass area beyond the outfield fences. General admission seating is available in this area for all games. Blankets and back supports are welcome, but please note that lawn chairs, umbrellas, tents, or inflatable chairs are not permitted.

TICKET EXCHANGE – CLUB MEMBERSHIPClub Members may exchange tickets in accordance with the regular season ticket holder exchange policy. Both tickets and access to the club level and Diamond Lounge are subject to availability. For an individual game, access to the Diamond Lounge for exchanged tickets is limited to the number of regular season Club Membership tickets owned.

For example, if four Club Membership season tickets are owned, up to four exchanged club tickets may be granted access to the club level and Diamond Lounge for an individual game. If more than four Club Membership tickets are exchanged for an individual game, only four exchanged tickets will be granted access to the club level. Again, all ticket exchanges are subject to ticket availability and available capacity for the club level. It is not uncommon for weekend games to reach capacity early so please plan ahead when possible. If the club level is at capacity, best available field seats with club level and Diamond Lounge access will be provided.


TICKET EXCHANGE – FIELD AND TERRACE SEATSSeason ticket holders may exchange unused season tickets for tickets of equal or lesser value to any game during the 2016 season, subject to availability. Tickets may only be exchanged once. Exchanges can be processed during regular business hours (See Will Call Window & Ticket Office Hours) at the Chickasaw Bricktown Ballpark Ticket Office. It is suggested that all ticket exchanges be processed in advance of the game date for which the tickets are being exchanged. Please contact your account representative with any questions regarding this process.

TICKET EXCHANGES – LEGENDS MEMBERSHIPLegends Members may exchange tickets in accordance with the regular season ticket holder exchange policy. Both tickets and access to the Legends Lounge are subject to availability.

Additionally, please note that the Legends Lounge is only open on Fridays and Saturdays, as well as select Thursday and Sunday games. If you wish to exchange Legends Membership tickets for a game that the Legends Lounge is not open, $10 Dodger Dollars (redeemable for any food or beverage in the ballpark) per seat will be provided in place of the Legends Lounge buffet.

TICKET POLICY FOR CHILDREN Any fan two (2) years or younger does not need an individual ticket, provided they sit on an adult’s lap during the game.

WILL CALL WINDOW & TICKET OFFICE HOURSThe Will Call window is located at the Chickasaw Bricktown Ballpark Ticket Office on the west side of the ballpark off of Mickey Mantle Drive. During the season, the ticket office will open at 10:00 a.m. Monday through Friday, 10:00 a.m. on Saturdays of OKC Dodgers home games, and two (2) hours prior to first pitch on Sundays. Will Call will remain open until the start of the 7th inning. On non-game days during the season, the Ticket Office will be open from 10:00 a.m. until 6:00 p.m. Monday through Friday and will be closed on Saturdays and Sundays.


GROUP MINIMUM: The group minimum is 10 tickets for group seating areas. Please contact your account representative for more information on the hospitality areas listed below, including ways to customize your package. GROUP SEATING: Group seats are located throughout the ballpark and include some of the best seats in the house. Tickets start at just $7 per person. All groups will receive a limited edition OKC Dodgers hat for every person with a ticket, and will receive a scoreboard message during the game on the center field video board.

ENTERTAINMENT SUITES: Perfect for corporate meetings, employee incentives, or simply a fun family celebration, our Entertainment Suite experience will no doubt suit your needs. Suite rentals start at $850 and include tickets for 20-60 people. All suites include air-conditioning, leather furniture, and a flat-screen TV, as well as limited edition OKC Dodgers hats, a scoreboard message,

and two (2) parking passes. Catering and beverage options are available for purchase.

BUDWEISER DECK: Our newest deck offers an exciting view of the game and a unique way to enjoy an OKC Dodgers game. This all-inclusive option seats 75-150 guests and includes all-you-can-eat food, one (1) keg of beer per 75 people, limited edition OKC Dodgers hats, two (2) parking passes, and more for just $38 per person.

DEVON ENERGY DECK: Groups of 40-60 people can rent our private, open-air party deck in prime home run territory near the visiting bullpen. The Devon Energy Deck includes limited edition OKC Dodgers hats for everyone with a ticket, all-you-can-eat food, one keg of beer, two (2) parking passes, and a scoreboard message on the center field video board. Tickets are all-inclusive - just $38 per person and require a $100 deposit to reserve the space.

GROUP TICKET INFORMATION


LEGENDS CONCOURSE SUITE: Looking for a unique location to host your group in a private location away from the general public? Look no further. Our luxurious Legends Lounge is available for nightly rental on select nights and includes field seats along with our air-conditioned, relaxing concourse-level lounge. Tickets start at just $38 per person and everyone in your group can enjoy all-you-can-eat food, one (1) keg of beer and limitied edition OKC Dodgers hats.

4TOPPS NIGHTLY RENTAL: Enjoy a new perspective of the ballpark from our 4Topps Tables. This all-inclusive rental includes food, soda and water along with in-seat service, two (2) drink tickets per person, limited edition OKC Dodgers hats. Rent a table for four guests for only $250 or reserve up to three tables to entertain groups up to 12 people.

PICNIC AT THE PARK: Add an all-you-can-eat picnic package to any group seats. For just $13 per person and the purchase of a group ticket package, you’ll receive unlimited food, including draft Pepsi products, iced tea, and lemonade, for two full hours beginning when gates open.

PROMOTING MY OUTING We can assist in providing you with flyers to distribute to your group or posters to hang up in your office, break room, or lobby.

HOW DOES THE PAYMENT WORK? A 10% or $100 deposit is required to hold group seats or a hospitality area for a specific game. The balance is due 30 days prior to the game date.

BOOKING MY GROUP To ensure you get the date you want and the seats you want, we recommend booking your group as far in advance as possible. As an OKC Dodgers Season Ticket Holder, you are considered a Preferred Group Buyer and have an opportunity to reserve your group outing before the general public. Simply contact your account representative with any questions or to reserve your group today.

PARKING You can purchase parking in advance for just $5 per space at Main Street Parking, just two blocks north of the ballpark. The entrance to the lot is on East Main Street, just east of North E.K. Gaylord Boulevard. Parking is limited and based on availability.

FUNDRAISING PROGRAM Our fundraising program for groups is easy and rewarding. Simply select the date and ticket package that works best for you and your group. Then we’ll re-price the ticket and your organization will keep the difference. We’ll even print the new cost on the tickets for you!

CATERING OPTIONS Dodger Dollars are sold in $5 increments and can be used at any of our concession stands. They are the same as cash at Chickasaw Bricktown Ballpark, and can be purchased at the Ticket Office or through your account representative.


OKLAHOMA CITY DODGERS | CHICKASAW BRICKTOWN BALLPARK

2 S. MICKEY MANTLE DR. | OKLAHOMA CITY, OK 73104 | 405-218-1000

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HOME PLATE SEATS 4TOPPS TABLESTERRACE SEATSRF CORNER SEATSFIELD SEATS

PRESIDENT’S SUITE ENTERTAINMENT SUITES

ATM There is one ATM in Chickasaw Bricktown Ballpark, located inside the Johnny Bench Gate behind home plate and Section 110, directly across from the Ticket Information Booth.

AUTOGRAPHS Player autographs will be available on Chaparral Energy Family Sundays outside the OKC Dodgers Team Store and on the first base concourse. Availability begins when gates open and ends thirty minutes prior to game time.

EARLY ENTRY – ENTERTAINMENT SUITESIf your party is in an Entertainment Suite for an OKC Dodgers game, be sure to contact your account representative regarding early entry to the ballpark.

ELEVATORS There are two elevators at Chickasaw Bricktown Ballpark. The third base elevator is located next to the stairwell across from Sections 105-106. The first base elevator is next to the stairwell across from Sections 113-114.

ENTRANCE GATES For your convenience, there are three entrance gates to Chickasaw Bricktown Ballpark. The Mickey Mantle Gate is located on the west side of the ballpark behind third base, the Johnny Bench Gate is located on the southwest corner of the ballpark behind home plate, and the Warren Spahn Gate is located on the southeast corner of the ballpark near right field. Gates will open one hour prior to the scheduled game time.

FAMILY RESTROOMS There are family restrooms available for your convenience behind Sections 100, 109, and 200, as well as in the picnic area beyond center field. The club level also has a family restroom on the third base side.

FIRST AID If you are in need of medical assistance, please contact the nearest medic, police officer, or OKC Dodgers employee, or visit the Sonic Customer Service Booth behind Section 113.

FOUL BALLS Each guest assumes all risks and danger arising from the action of the players, coaches, and officials on the field, before, during, or after the actual occurrence of the event.

A-Z GUIDE TO CHICKASAW BRICKTOWN BALLPARK


Such risks and danger include, but are not limited to, being injured by objects such as bats, balls, bases, helmets, and promotional merchandise which are thrown, batted, kicked, shot, tossed, etc. from the field, bullpens, dugouts, photographer’s wells and other areas on the stadium grounds.

Guests voluntarily agree that the management, facility, city, league, participants, participating clubs, and all of their respective agents, officers, directors, owners, and employees are expressly released by the ticket holder from any claims arising from such causes. You may keep any foul ball you catch as a souvenir of your night at Chickasaw Bricktown Ballpark.

The OKC Dodgers are not responsible for any injury caused by a foul ball or other debris.

GUEST SERVICESThe Sonic Customer Service Booth is located on the concourse behind Section 113.

LOST & FOUND Found items will be taken to the Sonic Customer Service Booth. To claim a lost article, visit Customer Service or call the OKC Dodgers at (405) 218-1000.

MERCHANDISE The OKC Dodgers Team Store is located on the main concourse down the third base line behind Section 103. Merchandise kiosks are located behind Section 107 and Section 113.

PARKING - 7-GAME PACKAGESNew in 2016, 7-Game Season Ticket Holders have the opportunity to purchase parking at Main Street Parking, just two blocks north of the ballpark. The entrace to the lot is on East Main Street, just east of North E.K. Gaylord Boulevard. Parking is limited and available for purchase for the season at $5 per game, based on

availability.

PARKING - FULL, HALF, PARTIAL, AND 9-GAME PAKAGESParking is available for purchase in the Joe Carter Lot, across Joe Carter Avenue from the southeast corner of Chickasaw Bricktown Ballpark and the Warren Spahn Gate. Parking is limited and is available for purchase for the season at $5 per game, based on availability.

PEDDLING OR VENDING The peddling or vending of merchandise or printed materials at Chickasaw Bricktown Ballpark or surrounding grounds is not allowed. The Oklahoma City Dodgers must grant written permission for these activities.

PLAYBALL! GAME DAY PROGRAM This free game program is available upon entrance to the ballpark and features rosters, team statistics, a scorecard, and other exciting information about what’s going on at Chickasaw Bricktown Ballpark.

RE-ENTRY If you must leave Chickasaw Bricktown Ballpark during the game, re-entry is permitted. Anyone leaving the ballpark intending to re-enter must have their ticket. Upon exiting, a gate attendant will scan your ticket. When re-entering, an attendant will re-scan your ticket.

SMOKING Smoking is not allowed in Chickasaw Bricktown Ballpark. This includes all forms of smoking, including but not limited to cigarettes, cigars, vapor cigarettes and electronic cigarettes. If you wish to exit the ballpark to smoke, you must have your ticket and follow the re-entry process as stated above.

TRESPASSING ON THE FIELD Anyone trespassing on the playing field will be ejected and subject to arrest and prosecution in accordance with city and county law.


DONATIONS Please see the OKC Dodgers Baseball Foundation donation policy located under the Community drop-down menu on okcdodgers.com.

DUGOUTS The OKC Dodgers dugout is located on the third base side of the field. The visiting dugout is located along the first base line.

FAN MAIL Letters to OKC Dodgers players or mascots should be addressed to the intended party and mailed to: Chickasaw Bricktown Ballpark2 S. Mickey Mantle Dr.Oklahoma City, OK, 73104.

MAJOR LEAGUE AFFILIATION The Oklahoma City Dodgers are the Triple-A, Pacific Coast League affiliate of the Los Angeles Dodgers.

SPEAKERS We can send you an OKC Dodgers speaker, and it won’t cost you a thing. We want you to know all about us, our first-class ballpark and how we make Minor League Baseball fun for all ages.

To schedule a speaker, visit the Community drop-down menu on okcdodgers.com and click on Speakers Bureau. Please include the name of your organization, the date and time you are requesting, and whom we should contact.

ADDITIONAL INFORMATION


DIRECTIONSChickasaw Bricktown Ballpark is located in the vibrant Bricktown District immediately east of downtown Oklahoma City. Chickasaw Bricktown Ballpark can be accessed from I-40, which runs east-west beyond the southern border of the property. It can also be reached via nearby Interstates 235 and 35. Parking is available in surface lots and Bricktown garages surrounding the ballpark, as well as the parking lots listed below.

JOE CARTER LOTParking is available for purchase in the Joe Carter Lot, across Joe Carter Avenue from the southeast corner of Chickasaw Bricktown Ballpark and the Warren Spahn Gate. Please be advised that space is extremely limited and based on availability.

MAIN STREET PARKING LOTNew in 2016, the Oklahoma City Dodgers are excited to enter into a partnership with Main Street Parking, located two blocks north of the ballpark. The entrance to the lot is on East Main Street, just east of North E.K. Gaylord Boulevard. Parking is limited and based on availability.

DRIVING DIRECTIONS AND PARKING


CONNECTWITH US

#OKCDODGERS

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ADDRESS:

CITY: STATE: ZIP:

DAY PHONE: EVENING PHONE:

EMAIL ADDRESS:

I WANT TO KNOW:

MAIL, FAX OR EMAIL

Oklahoma City Dodgers Professional Baseball Team ATTN: Michael Byrnes Chickasaw Bricktown Ballpark2 S. Mickey Mantle Dr.Oklahoma City, OK 73104

PHONE: (405) 218-1000 FAX: (405) 218-1001 EMAIL: [email protected]

WE WANT TO HEAR FROM YOU

FEEDBACK TO: MICHAEL BYRNESPresident and General ManagerOklahoma City Dodgers


MOBILE APP

Search for “OKC Dodgers” in the App Store or Google Play to download the official OKC Dodgers App for free today!

Stay up-to-date with the Oklahoma City Dodgers all year round with our mobile app!

Download the OKC Dodgers App today for FREE from the App Store or Google Play!

CONNECT WITH THE OKC DODGERS

NEWSBe the first to know about team news, game recaps, events, promotions, and roster moves.

STATSGet up-to-date, real-time stats and standings.

LISTENTune in for live radio broadcasts or archived interviews.

PURCHASE OKC DODGERS GAME TICKETSPurchase game tickets, OKC Dodgers souvenirs, and more.

SOCIALIZECheck in at the ballpark, connect with fellow fans, and share your love for the OKC Dodgers.

AND MUCH MORE!

Documents

SEASON TICKET HOLDER MANUAL - Minor League Baseballindianapolis.indians.milb.com/documents/3/7/0/169573370/... · 2016-03-29 · has chair back seats for the best baseball experience