Section 1 Orientation Welcome and who we are.. Hallmark Health: A System of Care Hospitals Lawrence...
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Section 1 Orientation Welcome and who we are.. Hallmark Health: A System of Care Hospitals Lawrence Memorial Hospital Melrose-Wakefield Hospital Outpatient
Hallmark Health: A System of Care Hospitals Lawrence Memorial
Hospital Melrose-Wakefield Hospital Outpatient Centers Hallmark
Health Medical Center Reading -MD (PCP/Specialists) -Radiology
-Rehab -Urgent Care Hallmark Health Outpatient Campus in Stoneham -
Cancer Center -Hematology/ Oncology -Radiation Therapy - Breast
Center - CHEM/MRI
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Hallmark Health: A System of Care (contd) Hallmark Health
Medical Associates -Primary Care, OB/GYN, GI, Surgeons
Community-based clinics and private practices -MD, PT/OT, Radiology
Hallmark Health Visiting Nurse Association and Hospice School of
Nursing/Radiography
Slide 4
Orthopedic Services and Sports Medicine Program Hallmark Health
Cardiac & Endovascular Center Bariatric & Weight Management
Program Clinical Programs
Slide 5
School of Nursing Center of Excellence Other Awards and
Distinctions
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Cornerstones People Quality Service Growth Finance
Slide 7
Service Excellence How do we know how we are doing? Rounding
Discharge Phone Calls Direct Feedback Community Perception Survey
Patient Satisfaction Surveys
Slide 8
Diversity Statement Hallmark Health embraces diversity at all
levels of our organization and strives to deliver culturally
competent care to all of our patients. At Hallmark Health we are
committed to exploring, understanding and respecting the
differences that exist among our patients and our co-workers.
Through these efforts we can provide the most effective and highest
quality of care to our ever-changing communities and create a
culturally sensitive environment for our employees.
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Miscellaneous Medical Library / SON Gift Shop Volunteers /
Volunteens
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Section 2 Corporate Compliance HIPAA IT Security
Slide 11
Protecting Private & Sensitive Information Federal &
State LawsHIPAA Everything in the medical record. Severe fines and
penalties for violations. ?
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Protecting Private & Sensitive Information Before using or
disclosing: 1.Do I need the information to do my job? 2.Does the
person that Im telling need it to do his or her job? 3.Am I the
right person to be using or disclosing the information? If the
answer to any is NO, doing so would be a violation.
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Protecting Private & Sensitive Information If its part of
your job duties and is work-related OK to use and/or disclose. If
its NOT part of your job duties and is NOT work-related IT IS NOT
OK to use and/or disclose. HOW WOULD YOU FEEL?
Slide 14
Compliance Compliance = Honesty, Integrity, Ethics Road map
that helps us all make ethical choices when faced with a difficult
decision. Standards of Conduct Booklet Read It Understand It If you
dont understand it, Ask About It
Slide 15
Compliance Its about doing the right thing when nobody is
watching. Its about communicating without reservation.
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CONTACT INFORMATION No concern is too small or unimportant!!
Chain of command manager, director, vice president, compliance
officer/chief privacy officer, other chief officer or president.
WHISTLEBLOWER PROTECTIONS Hallmark Health Hotline 1-888-517-8777
Chief Privacy Officer Hotline Mailbox 781-979-3477
Slide 17
IT Security: Isnt it just an IT problem? Security is only as
good as YOU!!EXAMPLE: The lock on the door = 10%. Lock Controls =
90%
Slide 18
Building a Strong Password Passwords should contain at least
one of each of the following characters (when possible): Uppercase
Letters (A-Z) Lowercase Letters (a-z) Numbers (0-9) Special
Character (!@#$%^&*()_+=-)
Slide 19
YOU are HHS strongest defense against security incidents.
Practice strong password controls Protect our data DO NOT be afraid
to question a caller or visitor on their intentions.
Slide 20
Section 3 Safety and Security
Slide 21
We Want You to be Healthy! Hallmark Health cares about your
Health and Safety!
Slide 22
Washing your hands Infection Control
Slide 23
Bloodborne Pathogens Microorganisms that are carried in the
bloodstream and can cause infection. Found in all body fluids
(except sweat) Pose a risk to Health Care workers. Standard
Precautions
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Sneezing
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Do these people look like they have the flu?
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Fire Safety R escue A larm C ontain E xtinguish RACERACE
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Fire Extinguisher P A S S Pull- pin breaking plastic seal Aim-
at base of fire Squeeze - handle Sweep from side to side
Slide 29
Emergency Phone Extensions Lawrence Memorial Hospital 246
Melrose Wakefield Hospital 8 Offsite Properties & Clinics 911
Dialing 0 may have you put on hold To report a Fire Pull the
nearest Pull Station
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Know the way out
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Hazard Communication Your right to know: Chemicals you are
exposed to. Safety sheets must be available. All containers must be
labeled. Personal Protective Equipment, including Respirator Fit
Testing as needed.
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Emergency Management
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Security Lawrence Memorial Hospital 781-306-6663 Melrose
Wakefield Hospital 781-979-3201 Safety Officer 781-979-3232
Off-site Properties/Clinics/offices Dial 911 for all
emergencies
Slide 34
Violence in the Workplace Violence can come from employees,
employers, co-workers, medical staff, patients, or other visitors
to the hospital. Violence and/or retaliation is NEVER permitted.
Warning Signs of Impending Violence Making threats Talking about
carrying weapons Restlessness, pacing Violent gestures Violence
Prevention Techniques Treating others with respect Trust your gut
feelings Watch for warning signs Follow proper policies Notify
Human Resources Manager, Security & Safety Manager ASAP