Secure FileTransfer Manual for

External Users

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Summary1. Introduction...............................................................................................................................................3

2. References .................................................................................................................................................3

3. File Transfer Process..................................................................................................................................3

3.1. Invitation and registration for application use. .................................................................................3

3.2. Receiving files ....................................................................................................................................5

3.3. Sending Files ......................................................................................................................................6

.......................................................................................................................................................................6

3.4. Unlock / Forgot user password system..............................................................................................8

4. Version Control..........................................................................................................................................9

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1. Introduction

This document describes the use of the HCA (Hypera Compartilhamento de Arquivos / Hypera File Sharing). The HCA is a WEB application designed to protect file transfer between company, suppliers and partners. The transfers are made safely through the use of Secure Sockets Layer (SSL) with digital certify. To perform file transfers to Hypera, suppliers and partners must be invited by one of the Hypera employees. All actions made in the application are recorded in LOGs and audit can be monitored without prior notice. The use of the HCA for file transfer meets the criteria of the information protection and Hypera information security policies.

2. References

Information Security Policies - Hypera ABNT NBR ISO/IEC 27002:2013 – Practice code for Information Security Management.

3. File Transfer Process

3.1. Invitation and registration for application use.

3.1.1. To send or receive files it is necessary to be invited by a Hypera employee. The invitation is sent by email as in the example below. Click on link received on e-mail to sign on the HCA system and create a new user password.

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3.1.2. On the registration form, type and confirm your password. Then click on the "Salvar" button.Hypera’s password rules:

Minimum size of 8 alphanumeric characters; Must contain uppercase and lowercase; Must contain at least one number or special character (!, $, #,%, etc.); Must change every 120 days; Restriction of reuse of the last password; 5 failed attempts to log in blocks account.

3.1.3. Then you will be redirected to the home screen of the website.

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3.2. Receiving files

3.2.1. The receipt of the file is available to suppliers and partners who have already been registered in the tool by a Hypera employee.

3.2.2. When a Hypera employee sends one or more files, the vendor/partner will receive an e-mail alert that are files that available at HCA. You can access these files by clicking directly on the link in the e-mail received or entering the site (https://arquivos.hypera.com.br), clicking on the link "Meus Arquivos Recebidos" and download the files by clicking on their names.

E-Mail:

HCA:

HCA User

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3.3. Sending Files

3.3.1.1. Sending files is available to suppliers and partners who are registered.

3.3.2. On the HCA menu you click on the “Compartilhar”.

3.3.3. In the file send screen, you can add the files you want to send and the recipients that should receive the files.A file loading progress bar is displayed.

Attention: * Email addresses will only be accepted from Hypera Group (@hypera.com.br, @brainfarma.ind.br, @cosmed.ind.br and @myagencia.com.br)

* Make sure the file is not open or being used by another user in the moment you are adding.

HCA User

HCA User

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3.3.4. After you add the files and choose the recipients, the send button ( ) will appear. By clicking on this button, the files will be transferred to the destination.

3.3.5. Then, the files will be sent for archiving the tool. At the end, a message will appear at the bottom of the page that the file (s) have been successfully shared.

Attached Files

E-mails“Colaborador Hypera”

HCA User

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3.3.6. You will receive an email that is a copy of email sent to recipients as below. Warning: The links in this message only work for recipients.

3.4. Unlock / Forgot user password system

3.4.1. If the user forgets the password or has blocked it by typing it incorrectly for 5 consecutive times, the user himself must perform the recovery through the option “Esqueci minha senha”.

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3.4.2. Clicking on this option and typing your email, you will receive an email message with the link to registrate a new password as described in item 3.1.

4. Version ControlVersion Date Responsible Contents of Version

1.0 03/10/2014 Claudio R. G. Bernardo Versão Final2.0 19/11/2014 Claudio R. G. Bernardo Criação do item 3.43.0 27/11/2014 Claudio R. G. Bernardo Inclusão de informação sobre arquivo aberto no envio4.0 20/06/2017 Claudio R. G. Bernardo Revisão e atualização5.0 24/07/2017 Ricardo Sartorato English Version6.0 01/05/2018 Eder F. Nascimento Revisão e Atualização7.0 20/04/2020 Jahimar R. Lima Review and Update new version