SEDCOR Enterprise Winter 2015

Winter 2015A Publication for Economic Development in the Mid-Willamette Valley

PROFILES IN

Utilities& Infrastructure

Strategic EconomicDevelopment Corporation

SEDCOR

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FeaturesWinter 2015

In This Issue

6 Utilities & Infrastructure Adapting to change is key in meeting mid-valley utility service needs

8 PROFILES: Utilities & Infrastructure CenturyLink • Portland General Electric • NW Natural • Minet Pacific Power • Datavision Communications • Salem Electric

5 President’s Message - Infrastructure Essential to Economy

15 Bridges of Marion County

16 Salem Water: Great for Business and People

17 Businesses Prepare for Cascadia Threat

18 New Career Technical Education Center

20 Economic Development News SEDCOR Meets with Canadian officials on trade • TEAM Oregon launches 2015-16 initiatives • Newberg project recognized • Urban renewal project survey • Ribbon-cutting at new call center in Independence • Garmin AT recognized for MFG Day

24 News from Our Members

34 Insights from the Customized Training Team

On the cover: Line maintenance by Lineman Ben Hardwick. Photo Courtesy Salem Electric.

Table of

CONTENTSADVERTISER INDEXA thank you for your support.

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Adam's Rib Smokehouse ......................................................................... 30 CB|Two Architects ..................................................................................... 21Chemeketa Center for Business & Industry ................................................ 5Cherriots .................................................................................................. 25 Citizens Bank ............................................................................................ 32City of Monmouth .................................................................................... 24City of Salem, Public Works Department .................................................. 30Coldwell Banker- Mountain West ............................................................. 10Columbia Bank ........................................................................................... 3Dalke Construction Company, Inc. ............................................................ 12DataVision ................................................................................................ 32DePaul Industries ..................................................................................... 36Energy Trust ............................................................................................. 28Express Employment Professionals .......................................................... 22Green Acres Landscape ............................................................................. 11Jackson Jewelers ...................................................................................... 19Johnson Glaze & Co., PC ........................................................................... 31LCG Pence Construction ............................................................................ 23MAPS Commercial Insurance .................................................................... 17MINET ...................................................................................................... 27Modern Building Systems ........................................................................ 24Nathan Levin Co ....................................................................................... 25Oregon Garden Resort .............................................................................. 28 Oregon Manufacturing Extension Partnership (OMEP) ............................. 15Pacific Power ............................................................................................ 29Personnel Source ...................................................................................... 32Pfeifer Roofing Inc .................................................................................... 23Project Delivery Group ............................................................................. 18Rich Duncan Construction, Inc. ................................................................ 29Saalfeld Griggs PC .................................................................................... 13 Salem Contractors Exchange .................................................................... 24Salem Electric........................................................................................... 20SelecTemp ................................................................................................ 16Select Impressions ................................................................................... 36ServPro .................................................................................................... 31Sherman, Sherman, Johnnie & Hoyt, LLP ................................................. 18 Silverton Health ......................................................................................... 2Sperry Van Ness ........................................................................................ 25The Grand Hotel in Salem ......................................................................... 26Ticor Title.................................................................................................. 34United Way............................................................................................... 35White Oak Construction ............................................................................. 8Willamette University Atkinson School of Management .......................... 14

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Page 4 SEDCOR Winter 2015 Enterprise Magazine

Executive CouncilChair Patricia Callihan-BowmanOwner/Career Coach, Express Employment ProfessionalsPast ChairTheresa HaskinsBusiness Market Manager, Portland General ElectricSecretary/TreasurerDaryl KnoxCPA, AKT LLP, CPAs and Business ConsultantsChair Elect Rich DuncanPresident, Rich Duncan Construction, Inc.

A Quarterly Publication for Economic Development in the Mid-Willamette Valley

626 High Street NE, Suite 200 • Salem, OR 97301 503-588-6225 • Fax 503-588-6240 • [email protected] • www.sedcor.com

Board of DirectorsBruce AndersonRegional Community Affairs Manager, NW NaturalErik AnderssonEconomic Development Manager, Pacif ic PowerRicardo BaezPresident, Don Pancho Authentic Mexican Foods, IncDavid BriggsTrial Lawyer, Partner, Saalfeld Griggs PCJim BrownPresident, BDI Staff ing, Inc.Cathy ClarkMayor, City of KeizerAlan Costic AIAPresident, AC+Co. ArchitectureJames DooleyPresident, Larsen Flynn InsuranceAnne EasterlyCommercial Bank Relationship Manager, US BankTony FrazierExecutive Director, Incite, Inc.Lesa GoffSenior Vice President/Loan Team Leader, Wells Fargo BankLarry GoodreauSenior Vice President/Commercial Willamette Community BankDave HayesPartner, LCG Pence Construction, LLCKen HectorCity Councilor, City of SilvertonByron HendricksPresident, Berkshire Hathaway HomeServices Real Estate Professionals

Jim HendryxDirector, Economic and Development Services, City of WoodburnEric JamiesonAttorney/Shareholder, Garrett Hemann Robertson P.C.George JenningsCounsel to the President, Mountain West Investment CorporationKen JundtRegional Manager, Columbia BankTyler KuenziPlant Manager, Elkay Wood Products CompanyJennifer Larsen MorrowPresident, Creative Company, Inc.Rod LucasOwner, Turner Lumber, Inc.Johnny MackExecutive Dean of Career and Technical Education, Chemeketa Community CollegeJefferson MildenbergerDirector, Kaiser PermanenteJames ParrCFO, Salem HealthAnna PetersonMayor, City of SalemCraig PopeCommissioner, Board Chair, Polk CountyJim RasmussenPresident/CEO, Modern Building Systems, Inc.Mark RaumVP Commercial Lending, Umpqua BankScott SnyderRegional Manager, The Grand Hotel in SalemRandy StockdaleFoundation Director, Silverton HealthSteve VanArsdaleGeneral Manager, Garmin AT, Inc.

Members at Large Kevin CameronCommissioner, Marion CountyBrent DeHartFinancial Representative, Northwestern MutualSteve PowersCity Manager, City of SalemMark HoytPartner, Sherman, Sherman, Johnnie & Hoyt, LLPNathan LevinOwner, Nathan Levin Company

SEDCOR MAIN EVENTSECONOMIC BUSINESS FORUMThe monthly Economic Business Forum Lunch is a fixture on the region’s business calendars. Each month, experts speak about timely topics pertinent to business leaders across the spectrum of industries represented by our membership. This forum is held as a business lunch on the second Wednesday of each month. Our forums are held at Broadway Commons located at 1300 Broadway Street NE, Salem.

INDUSTRIAL SITE TOURSPeriodically throughout the year, SEDCOR holds an Industrial Site Tour, visiting manufacturing facilities throughout the region. These popular tours provide a unique educational opportunity for SEDCOR members, who learn more about local industry and its impact on the economy. With the generous support of SEDCOR member sponsors, these tours are free of charge.

ANNUAL HONORS DINNERAt the Annual Honors Dinner, SEDCOR recognizes outstanding members for their exemplary work that supports local economic development and Mid-Willamette Valley communities. Held in June, awards of honor are presented, recognizing community service, support of economic development, public/private partnerships, innovation, and other exceptional business values. The event also acknowledges the outgoing and incoming SEDCOR Board of Directors and Executive Council.

SEDCOR AG BREAKFASTThe annual SEDCOR Ag Breakfast is a gathering of agriculture producers, processors and suppliers, sharing a meal and discussion on the latest trends and issues facing the Mid-Willamette Willamette Valley agriculture industry.

GOLF TOURNAMENTThe Annual Golf Tournament, held each summer, is a popular event with SEDCOR members. Participants enjoy a full day of golf, prizes, food, drink and dinner.

LEARN MOREContact Special Events Manager Tami Lundy at [email protected] or 503-588-6225.


I’ve been focused a lot on our region’s infrastructure lately. It has come to the forefront of our discussion as we’re hosting a series of educational sessions for employers to prepare for

disaster—such as the “big one” mentioned in a recent New Yorker magazine article. Emergency management professionals are saying that a major earthquake could cause critical services, like electricity, drinking water and sewer, and top-priority highways, could be down for months.

The good news is that people and companies are getting ready. We’ve had terrific turnout at these “Cascadia Threat Series” sessions so far and are planning for a couple hundred business and community leaders at our December 9 session. Our ability to get back into business will depend entirely on how well we prepare.

When was the last time you thought seriously about the pipes and power that keep our communities and our economy going? Our infrastructure and utilities--roads and bridges, water, sewer, broadband, natural gas and electricity are absolutely essential to business and homes. Companies are built around the reliability and availability of these resources.

As un-sexy as they may seem, utilities and infrastructure really do determine the market and which businesses can be successful in a region. For example, fifty years ago Oregon had aluminum plants located near the Columbia Gorge, sited there specifically

for access to cheap, reliable hydroelectric power generated by the dams. As the aluminum industry began to wane, the region saw an increase in technology businesses taking advantage of the power grid that had been built.

We’re at a great advantage here in the Mid-Willamette Valley. We’re blessed with ideal access to West Coast markets, steady power and gas, as well as high-quality, abundant water-in high demand the last few years-all of which give our new and existing businesses competitive advantage.

These assets also come with challenges. One of our greatest: we are located at the other side of the continent from many of our major markets. This means that most of the products we make or create need to travel the length of the continent in order to be sold. Because we’re grateful not to have 200 million neighbors, these challenges are faced head-on by a myriad creative solutions by some of the smartest, savviest business leaders in the country.

As you peruse this issue of Enterprise, take some time to think about the pipes, roads and foundations for our communities, and be grateful for the people working to keep these operating. I’m glad I did.

Utilities & Infrastructure: Essential to the Community and Economy

Chad FreemanPresidentSEDCOR

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“The Mid-Willamette Valley is a great place for business given the people that live and

work here, the diversity of its economy and its location along key market routes of Interstate-5 and the highways to Central Oregon and the coast,” said Bruce Anderson, regional community affairs manager for NW Natural.

Utility service providers that adapt to changing needs also play an important role in attracting and retaining business.

Utility companies are some of the most venerable and longest-lived in the Pacific Northwest. NW Natural dates back to before Oregon became a state in 1859 and Portland General Electric has been providing power to Oregon for 125 years.

Yet these companies and others that serve the Mid-Willamette Valley also must continually adapt amid lightning-quick technological change driven by market upheavals, infrastructure needs and changing customer priorities.

NW Natural has been at the forefront of technology upgrades in the pipelines that ship natural gas to its 680,000 customers in Oregon and Washington.

“We were one of the first utilities in the nation to replace all of the cast iron in our system,” said Anderson. “At the end of 2015, we will also have all bare steel replaced. Our newer, more modern system helps us deliver natural gas safely, reliably and efficiently every day.”

PGE, meanwhile, has been emphasizing “new sustainable ways to generate power and smart ways to control the grid,” said Steven Corson of PGE’s external communications unit.

Corson cited as an example the Salem Smart Power Center (SSPC), a giant lithium-ion battery that uses smart

technology to store up to five megawatt hours of energy.

“When there is an externally caused interruption on the grid, which happened in February in the Salem area, the SSPC can fill the gap for a brief period,” Corson said.

Pacific Power has been emphasizing renewables, said economic development manager Erik Andersson, noting that the company is the second-largest utility owner of wind in the nation. Pacific Power, which has 1.8 million customers in six Western states, also works with the Energy Trust of Oregon on incentive programs. Its own Blue Sky program allows customers to pitch in by choosing to help pay for alternative energy projects.

Technology is moving perhaps fastest of all for companies such as CenturyLink, which provides communications and data services to residential, business, governmental and wholesale customers in Oregon and 35 other states.

“Our customers want their service to be hyper-fast, continuously reliable and able to grow to meet their expanding needs at a moment’s notice,” said Adam Kohler, area operations manager for Salem and the North Oregon Coast.

“The accessibility to low cost, highly reliable bandwidth has increased our industrial and large employer customers’ operating efficiency, which in turn increases their profitability,” Kohler said.

“Most businesses are highly dependent on instantaneous transfer of information. Being able to increase your bandwidth at a reasonable price point is vital for every business in the Mid-Willamette Valley.”

But you don’t have to be a mega-company operating in multiple states with millions of customers to make a contribution in the utility sector.

Salem Electric, a cooperative started in 1938, serves just two counties, Marion and Polk, with its 18,000 members divided

UTILITIES & INFRASTRUCTURE INDUSTRY By James Day

Adapting to Change Key in Meeting Mid-Valley Utility Service Needs

Mid-Willamette Valley utility companies adapt quickly to the changing needs of customers. Here, Salem Electric’s line crew works to rebuild a structure that crosses the Willamette River and provides an alternate path to serve members in case of a major outage.


between West Salem, and portions of Salem and Keizer.

With 49 full-time employees, Salem Electric supplies power to customers ranging from “butchers to bankers to tortilla makers,” said General Manager Terry Kelly.

“The basic principle of power distribution hasn’t changed much over the decades but member expectations have,” Kelly added. “Members expect timely communication, detailed information via the internet, reliable service and a good customer experience.”

All of these companies face challenges in workforce development and the industry is facing them head-on.

“Over the next ten years we expect 40 percent of our employees will retire. This presents challenges and opportunities,” said Kelly.

“Better-paying jobs require technical education,” Corson said. “All of Oregon needs to prepare the workforce of tomorrow with scientific, technical and vocational training.”

PGE has been targeting a specific demographic as it seeks to maintain a high level of expertise in its workforce of 2,600 (200 of them in the Mid-Valley).

“Research shows that interest in math and science typically declines in fourth and

fifth grade,” said Charlie Allcock, PGE’s business development director.

PGE sponsors the Business Education Compact’s STEM Connect Initiative,

which is aimed at fourth- and fifth-grade students and includes PGE engineers in the classrooms.

In addition, President and CEO Jim Piro chairs a coalition working on STEM (science, technology, engineering and mathematics) through the Oregon Business Council.

“The fact is that technical education and

workforce development are critical to growing the local economy,” Allcock said.

CenturyLink’s Kohler agreed.

“The biggest challenge that any company

in the technology industry faces is the ability to employ a highly functioning workforce that is able to understand and implement changes in technology quickly. CenturyLink is no different,” Kohler said.

While workforce development is an important element, the underlying economic fundamentals remain strong in the Mid-Valley, company officials said.

Corson highlighted the “resurgence in natural resource based industries such as food processing and forest products. The Mid-Valley has a strong heritage in agriculture and there are growing opportunities to develop and market value-added products.

“Here, businesses have the same resources available to them as in the biggest cities, but without the encumbrances of dense development. In terms of potential for growth, the Mid-Willamette Valley is a sweet spot in the business landscape of Oregon.”

By James Day

“Here, businesses have the same resources available to them as in the bigger cities, but

without the encombrances of dense development.” – Steven Corson, Portland General Electric

Recognizing the growing need for a highly skilled workforce, utility providers are working with business and education partners to encourage science technology, engineering and mathematics education to prepare the workers of tomorrow.

PROFILES: Utilities & Infrastructure


Company name and brief history:CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company that enables millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network and a 300,000-route-mile international transport network.

What are your product or service lines, and what is your service territory? CenturyLink provides the largest catalog of business class services in the industry. Our products begin with the basics such as bandwidth delivery and dial tone, and can easily be scaled to include our Managed Office product line, Cloud Computing, and a full range of disaster recovery services.

Our service territory in this region includes all of the major cities and towns on the I-5 corridor from Eugene to Portland. We provide business services in Salem and continuing west to Dallas, Independence, Monmouth, Sheridan, all the way to

the Oregon Coast. We provide service along the I-5 corridor north of Salem in Keizer, Woodburn and Aurora. Heading south of Salem we provide service through Albany, Corvallis, and Lebanon.

How many people do you employ?

We have 840 employees within the state of Oregon

What types of industries reflect your primary business customers?

CenturyLink services companies from one employee to leading fortune 500 companies spanning education, retail, IT services, government, media & entertainment, healthcare, and financial services.

How are your customers changing, and how are you adapting to these changes?

Nearly every challenge that a business faces today needs a solution that takes advantage of the latest technologies. CenturyLink pairs our managed services with the latest in scalable infrastructure and application solutions. As a result, our customers can free themselves from yesterday’s operational challenges and focus on coming up with tomorrow’s IT answers.

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Company name and brief history: PGE has provided electric power to northwest Oregon for 125 years. Today, we are reinvesting in our infrastructure to maintain world-class power quality and reliability for our customers. Current and recent projects include smart grid infrastructure development throughout our system, numerous substation improvements in the mid-valley, and new underground distribution cables in downtown Salem in addition to cutting-edge generating plants, including wind and solar facilities.

What are your product or service lines, and what is your service territory?PGE delivers electric power that keeps business going, and new infrastructure that keeps this region growing. We serve customers in Marion, Polk, Yamhill, Clackamas, Washington and Multnomah counties. We do more than simply deliver electric power; we offer onsite energy audits to provide customized information and advice about how to set up an organization for success from an energy perspective, and can help businesses find sites to meet their expansion needs.

How many people do you employ within Marion, Polk and Yamhill Counties?Over 200 PGE employees work at our Salem Line Center, Salem Commercial Office, and Woodburn Line Center.

What types of industries reflect your primary business customers?We serve all industry types within our service area: manufacturing, agriculture, healthcare, transportation and logistics, government, education, data centers, you name it.

How are your customers /communities changing, and how are you adapting to these changes?We are seeing that better-paying jobs require technical education. Sometimes, these jobs go begging for local applicants. All of Oregon needs to prepare the workforce of tomorrow with science, technical and vocational training. That’s why PGE employees volunteer in the classrooms at the Salem-Keizer Technical High School, and why PGE supports STEM programs throughout our service area.

Describe the new technologies and innovations in your industry, and how they’re helping your customers.The big innovations today in our 125-year-old industry are new,

sustainable ways to generate power and smart ways to control the grid. PGE is a leader in both areas. A great example in the Mid-Willamette Valley is the Salem Smart Power Center (SSPC). It’s basically a giant lithium-ion battery, using smart technology that allows PGE to store up to five megawatt-hours of energy. It was built as a demonstration project but continues today in daily service to our customers. When there is an externally caused interruption on the grid -which happened in February in the Salem area-the SSPC can fill the gap for a brief period. Working with Kettle Foods and the State of Oregon, the facility has also demonstrated the ability of PGE to integrate and store solar power to support the grid at a utility scale.

On a day-to-day basis, our Energy Partner programs allow hour-by-hour monitoring for all our customers and automated demand response for our larger customers.

What differentiates the Mid-Willamette Valley as a profitable place to do business? How does your company help your customers in the region gain competitive advantage?We’ve seen a resurgence in natural resource based industries, such as food processing and forest products. The Mid Valley has a strong heritage in agricultural products, and there are growing opportunities to develop and market value-added products. This helps local producers take more control over their markets, forges stronger relationships with customers and insulates local businesses from market turbulence in other parts of the world.

The Mid-Willamette Valley is a sweet spot in the business landscape of Oregon. Here, businesses have the same resources available to them as in the biggest cities, but without the encumbrances of dense development. PGE helps by putting the necessary infrastructure in place to provide reliable, expandable power.



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Company name and brief history: NW Natural is a 156-year-old local gas distribution company. We are growing with the region and recently surpassed 700,000 customers. We are the largest independent natural gas utility in the Pacific Northwest, and we give back to our communities by donating more than $1 million annually to philanthropic causes.

What are your product or service lines, and what is your service territory?We distribute natural gas to residential, commercial and industrial customers throughout Oregon and Southwest Washington.

How many people do you employ within Marion, Polk and Yamhill Counties? We employ about 135 people in those three counties, and have 1,100 employees throughout our territory.

What types of industries reflect your primary business customers?We provide natural gas to a variety of industrial clients in the processing, wood products, and electronics or hi-tech industries, as well as to large commercial clients such as hospitals and universities.

How are your customers /communities changing, and how are you adapting to these changes?

As the area has grown, we’ve grown with it. We’ve made millions of dollars of investments across our system over the last few years to expand and to improve reliability, including in the Mid-Willamette Valley.

Describe the new technologies and innovations in your industry, and how they’re helping your customers. NW Natural has one of the most modern pipeline systems in the nation. With the support of regulators and customer advocates, we were one of the first utilities in the nation to replace all of the cast iron in our system. At the end of the year we will also have all bare steel replaced. Our newer, more modern system helps us deliver natural gas safely, reliably and efficiently every day.

What differentiates the Mid-Willamette Valley as a profitable place to do business? How does your company help your customers in the region gain competitive advantage?We just announced another rate reduction for our customers. The cost of natural gas continues to decrease due to an abundant domestic supply, and this savings benefits our customers.


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Company name and brief history:MINET—locally built and locally owned—provides data, video and voice to Monmouth and Independence. Ten years ago, while most of the area was on dial-up and DSL, the citizens of the two cities were clamoring for high speed internet. They were told that perhaps by 2016 high speed data would arrive. Being of pioneer stock, the citizens of the two cities did what came naturally: they looked to themselves for a solution. Wait or build it ourselves? No contest. Construction began. MINET was official in 2006. Direct fiber-to-the-home/business speed was available throughout the two communities. TV and phone soon completed the array of available services.

How many people do you employ within Marion, Polk and Yamhill Counties?MINET today operates with 16 employees.

What types of industries reflect your primary business customers?MINET delivers high speed internet to nearly all local businesses of all type and size. The ultimate users include a school system, call center, manufacturing operations, a university, telehealth facility, multi-plex theater, restaurants and cafes, and all the other niche and necessary businesses that thrive in small towns.

How are your customers /communities changing, and how are you adapting to these changes?Ten years ago 2 Mbps was the main speed offering. Today it is the lowest level of service. MINET matches and exceeds customers’ need for bandwidth, and works to educate users to emerging possibilities. Individualized customer service helps many subscribers feel more at ease with what is for them a daunting product.

Describe the new technologies and innovations in your industry, and how they’re helping your customers.The cities are embracing the possibilities through partnerships with education, industry, and agriculture. Independence was just named Oregon’s first “Innovative City” because of the strong electronic and economic collaborations formed across divergent fields. For instance, Intel, local agriculture, and Central High School students are working on a project that puts sensors in fields to give growers easy access to information on water levels, climate conditions, pest control, and more. The students are the conduit between the science and the soil. Exciting educational and economic opportunities result.

What differentiates the Mid-Willamette Valley as a profitable place to do business? How does your company help your customers in the region gain competitive advantage?MINET is at home in the Mid-Willamette Valley, where bio- and economic diversity abound. This part of Oregon is a wonderful playground full of opportunity for thinkers, dreamers, entrepreneurs, nature enthusiasts, and telecommuters. MINET connects all the ingredients of human capital to an environment already rich with the elements of success, from which the competitive advantage rises naturally.



Describe what your company does:Pacific Power provides electric service to more than 730,000 customers in Oregon, Washington and California, more than 110,000 of whom are in the Willamette Valley area. Our goal is to provide our customers with value for their energy dollar, and safe, reliable electricity. Pacific Power is part of PacifiCorp, one of the lowest-cost electricity producers in the United States, with 1.8 million customers in six western states.

Describe your product or service lines:We provide reliable electrical service and work with the Energy Trust of Oregon to help our customers conserve power through incentive programs and common sense tips. In addition, our Blue Sky renewable energy program lets customers choose to support renewable energy development, local projects and generally promote sustainable energy.

If your market has changed in recent years, how has it impacted you?The energy world has changed dramatically in recent years and will continue to evolve toward a more renewable energy base. Pacific Power is at the forefront of these changes. We are the second largest utility owner of wind in the nation and have pioneered the development of a West Coast energy market that uses powerful technology to help maximize the production of renewable energy so that decreasing carbon-based power generation is needed. In addition, we have programs in place that call for energy efficiency to accommodate nearly 90 percent of the growth in electrical use over the next two

decades. All that adds up to a smaller carbon footprint for all of us achieved in a measured, prudent way that keeps costs as low as possible.

How many people do you employ regionally?Pacific Power employs 2,600 in Oregon, Washington and California, about 120 of whom are in the Willamette Valley.

How does a large company like Pacific Power handle contracting with small, local businesses?Pacific Power does have a large footprint, but we are always looking for ways to partner with local businesses of all sizes, whether it is catering a community gathering, providing engineering expertise on a construction project or purchasing general products and services. In recent years, our goal is to proactively identify, build relationships with and purchase from small businesses, including but not limited to, qualified minority-owned, women-owned, and disabled-veteran-owned businesses.

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Company/agency name and brief history:DataVision Communications is owned by Gervais Telephone Company, a cooperative that has

served the area since 1914. We pride ourselves in being able to provide old-fashioned customer service to all types of customers.

What are your product or service lines, and what is your service territory?We provide telecommunications services to businesses and residences in Woodburn, Hubbard, Gervais, Brooks, and Salem. We offer POTS, video, internet with no data caps, hosted communications, dedicated internet access, SLA, Point to Point, Symmetrical bandwidth, co-location, Ethernet transport, and static IP addressing.

How many people do you employ within Marion, Polk and Yamhill Counties?We employ 11 people in the Willamette Valley and surrounding areas.

What types of industries reflect your primary business customers?Our customers range from one-man shops to enterprises

in almost every industry imaginable, including education, medical, real estate, insurance, retail, transportation, agriculture, and everything in between.

How are your customers /communities changing, and how are you adapting to these changes?The communities we serve are growing, and so are we! We continue to build and invest in infrastructure to keep ahead of customer needs.

Describe the new technologies and innovations in your industry, and how they’re helping your customers.

With our almost 100% fiber optic network, we are able to provide any speed or service our customers need. Because their needs are continually evolving, we constantly consider and evaluate future technologies.

What differentiates the Mid-Willamette Valley as a profitable place to do business? How does your company help your customers in the region gain competitive advantage?

We are privileged to serve in tight-knit communities where business owners and individuals act as sales people, giving outstanding testimonies and references to neighbors and friends. Our company makes sure all of its employees stay up to date on the latest technologies by sending them to training and seminars frequently so that they can better serve customers. We pride ourselves in customer care. A local representative will answer your call to ensure a prompt response, getting you back to business as soon as possible.



Company name and brief history:Salem Electric was founded in 1938 by Harry Read, the owner of the local radio station KSLM. Upset that he couldn’t get a discount on his power rates, Read decided to form a cooperative by partnering with other Salem residents and business people. Energized in 1941 with 17 residential and five commercial members, Salem Electric has grown to serve over 18,000 members.

What are your product or service lines, and what is your service territory?Salem Electric is a distribution utility serving West Salem, parts of downtown Salem, portions of Keizer and portions of the Northgate area. We have a strong focus on customer service, community support, energy efficiency, and providing reliable, low cost power. Safety is our top priority.

How many people do you employ within Marion, Polk and Yamhill Counties?We employ 49 full-time employees with most living in the Salem/Keizer area and nearly all living in the tri-county region.

What types of industries reflect your primary business customers?Known as one of the most reliable utilities in the nation, Salem Electric provides power to residential members and a variety of commercial and industrial members, ranging from butchers to bakers to tortilla makers.

How are your customers /communities changing, and how are you adapting to these changes?The basic principle of power distribution hasn’t changed much over the decades but member expectations have. Members

expect timely communication, detailed information via the Internet, reliable service and a good customer experience. We do our best to meet all of our members’ expectations.

Describe the new technologies and innovations in your industry, and how they’re helping your customers.A complex customer information system allows us to track issues, respond to inquiries and provide information quickly and efficiently. Many members rely on telephone communication that we still answer, in person, within a few rings. In the event of an outage, remote switching and a redundant system design allow us to re-energize members’ power with relatively short interruption periods. We are currently testing an advanced metering program through a pilot project that will help us identify outages more quickly, provide additional detailed information for members, track usage trends, and offer non-traditional payment options.

What differentiates the Mid-Willamette Valley as a profitable place to do business? How does your company help your customers in the region gain competitive advantage?Reliable service, 49 dedicated employees who provide personal customer service, and low rates all contribute to helping our members grow successful businesses.

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Bridges of Marion CountyA bridge engineer once stated that the purpose of roads is to get to the next bridge. Within Marion County’s 1,120-mile road system we maintain 140 bridges, although many of these essential structures are somewhat inconspicuous.

Our road system is young compared to many parts of the world; most of it was built after statehood 150 years ago. Where ferries were not used, travelers began building simple timber bridge structures “to get to the other side.” To address our wet climate, “covered roofs” were added to protect the timber decks. Since then steel and concrete have been used to upgrade many of them to carry heavier loads and extend the bridge’s service life.

So how long are Marion County’s bridges? Our average length bridge is 107-feet long, and if all our bridges were laid end to end they would span three miles. The steel and concrete Independence Bridge across the Willamette is more than 0.4 miles long with 37 bridge spans. Our second longest is the Rambler Drive NE bridge across the

Labish basin at 0.3 miles with 83 timber piling spans.

While the average bridge age is 47 years, the historic Gallon House Bridge, our only remaining covered bridge, turns 100 next year.

Are Marion County’s bridges safe? Partnering with local agencies, the Oregon Department of Transportation does on-going routine inspections of each public bridge in Oregon. Engineers evaluate the bridges as they are scored and provide direction for maintenance treatments or replacement. Bridges receive a sufficiency rating, with 100 being the best. The average rating for Marion County bridges is 65 percent.

If a bridge is identified with a significant deficiency it is immediately posted with load limits. Funding for bridge repair and replacement is competitive and our bridge projects compete with all others in the state.

This year, the Wipper Road SE bridge outside Turner was replaced with a steel and concrete bridge at a cost of $2.2 million.

Bridges are essential to the county transportation system and they continue to age with many needing seismic or other upgrades. Sixty-six percent of our bridges have older timber components that are upgraded to concrete and steel materials as our limited funding allows. We will continue to advocate for additional investments in maintenance and replacement to keep this critical infrastructure available for business and recreation travelers alike.

By Don Newell, Marion County Public Works – Operations Division Manager


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By Mike Gotterba, Public Information Officer, City of Salem

As populations grow and usable water supplies dwindle, supplying water will be a major challenge for most of the nation’s providers. The City of Salem is prepared for this challenge and is in an enviable position.

Salem’s senior water rights on the North Santiam River will provide the city’s needs for the next 100 years and beyond. Improvements to the water supply and delivery systems are ahead of the need curve. Over the past 15 years, Salem has invested over $100 million in improvements to the water production, delivery and storage infrastructure that have nearly doubled the capacity of the community’s drinking water system.

Today, Salem can provide up 66 million gallons of drinking water per day to 190,000 area residents and businesses. Similar investments have been made to Salem’s capacity to treat the wastewater generated by more than 230,000 area residents/businesses. Wastewater capacity has increased to 205 million gallons per day from 105 million gallons in 2010.

Salem’s future utility and financial plans have been affected by changes in water consumption experienced locally and nationally. Still, Salem’s utility rates are average in comparison to similar communities in the Northwest. With the addition of a stormwater utility in 2014, Salem better positioned itself to address flooding concerns as well as current and future stormwater quantity and quality requirements.

By investing in infrastructure early, Salem foresees future rate increases nominally above inflation and has moved to a “pay as you go basis” of financing capital needs. As the city’s debt is retired it has been able to increase needed capital investments without impacting rates to customers. Small annual increases and sustained capital investment provide for a bright future for the Salem community and its residents.

Salem Water: Great for Business and People

Salem has invested more than $100 million in improvements to water production in the past 15 years, such as the Gerin Island slow sand filters which provide high-quality drinking water from the North Santiam River (above) and the Willow Lake Water Pollution Control Facility (below), which is designed to protect in-stream water quality and the health of organisms living in and around the Willamette River.


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Experts agree that a major quake could keep 25,000 commuters in this region from getting home for two weeks due to road and bridge damage. Strategic Economic Development Corporation is pulling together businesses and emergency management agencies to help the region’s employers face this issue head-on.

Business leaders engaged in the state’s disaster planning efforts have indicated that in a major disaster, interruptions of infrastructure lasting longer than two weeks will put their enterprises at risk. Experts expect some interruptions to last much longer...even up to 36 months or more. With that type of threat, businesses need to prepare their facilities, IT and data, and their valuable human resources now in order to survive a major catastrophe.

“This series emerged from a rising awareness that the region’s employers need to come together on a plan to prepare—individually and collectively,” said Chad Freeman, SEDCOR President. “If the ‘big one’ brings the devastation the experts are talking about, then businesses will not only need to have a plan for their own recovery, but will also play a critical role in helping the community recover.”

The series, titled “Cascadia: Oregon’s Greatest Natural Threat” began September 9 with an overview of the threat and call to action by Laurie Holien, Oregon Emergency Management Deputy Director and Ed Flick, Marion County Emergency Manager.

The remaining two sessions will help businesses learn what they can do to help recovery efforts in their communities.

Freeman praised SEDCOR’s partners, who have played a critical role in bringing resources together for the series. “No other group is pulling Mid-Willamette Valley businesses together for this level of preparedness,” said Freeman. “We could not possibly do

something like this without our valued partners, Marion County, the City of Salem, American Red Cross, and the Oregon Office of Emergency Management.”

SEDCOR has also created a “Cascadia Threat” section of its web site, www.sedcor.com, as an ongoing resource for businesses. The section will provide links and downloads from the series.

Visit www.sedcor.com and click on the “Events and Programs” button.

SEDCOR NewsMid-Willamette Valley Businesses Prepare for Cascadia Threat

SEDCOR Launches Series to Ready Employers for “The Big One”

December 9, 2015 12 noon – 1:30 p.m.

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The SEDCOR board of directors met at the newly-opened Career Technical Education Center (CTEC) for their October meeting and a tour. The unique, brand-new facility is a joint venture between private industry and public education with the intent of helping Salem-Keizer students develop academic proficiency, technical skills, and certification to prepare them for high-skill, high-wage, high demand technical careers.

The impressive new facility opened its doors to students this fall. As of this writing, 180 students receive hands-on and classroom CTE training focused on residential construction and commercial manufacturing. These students remain enrolled at their resident school while spending part of their school day at the center.

“Thanks to the investment by Mountain West Investment Corp and Salem-Keizer Schools, something that was once just a good idea is now a reality,” said SEDCOR Chair Patricia Callihan-

Bowman. “It was impressive to see the quality education the students are receiving, both academically and with real world work experience they can use immediately after graduation.”

Years in the making, the project was accelerated in June of 2014, when Mountain West Career Technical Institute entered into a partnership with Salem-Keizer School District to develop and operate CTEC. The following month, Mountain West Investment

SEDCOR Board Gets Closeup Look at Career Technical Education Center

Members of SEDCOR’s Board of Directors toured the new Career Technical Education Center in Salem.

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Corporation purchased the 160,000 square foot former Neilsen Manufacturing facility in Northeast Salem and renovated and equipped the facility to house CTE programs of study.

With new, state-of-the-art equipment provided through private donations, students at CTEC are learning from people with industry experience how to tie classroom knowledge to real-world jobs. “Our goal is to ensure that students are joining the workforce with the skills and training employers are seeking,” said John Honey, principal of the new center.

Along with technical training, students are required to take english and math classes geared to the careers they will be pursuing. The program also gives students the opportunity to work together in groups to solve problems and learn to be part of a team.

“Employers get better employees with this program,” said Honey. “We’re moving away from the mindset that says every kid must go to college first and then go to work. Now they have a choice to either go to a job that pays well or go to college.”

“The soft skills that employers are looking for are being developed throughout the program,” said Callihan-Bowman. “It was a great experience to see well over a hundred high school students engaged in their studies and able to articulate what they are doing and why it is important.”

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SEDCOR Hosts Business Discussion with Canadian Officials on International TradeSEDCOR hosted a business roundtable in October for companies interested in learning about business opportunities in Canada featuring Canadian Consul General James Hill.

The purpose of the gathering was to promote cooperation between Canadian and Mid-Willamette Valley companies, to educate traded sector companies and economic development professionals on how to trade with Canada, and to raise awareness of international business development programs.

Local chambers and economic development representatives touted the benefits of doing business in each of their regions and officials from Canada promoted opportunities to invest in and do business with Canada. Joining the Consul General were Head of Trade

Michael Wooff and Investment Manager Lewis Coughlin.

Attendees heard presentations from Jody Christensen, Executive Director of the McMinnville Economic Development Partnership; Kelly Schreiber, Executive Director of the Stayton Sublimity Chamber of Commerce; Dan Clem, President/CEO of the Salem Area Chamber of Commerce; and Jean Love, Executive Director of the Monmouth-Independence Chamber of Commerce.

The event was organized by the Monmouth-Independence Chamber of Commerce and hosted by SEDCOR, and was produced as a partnership with Mid-Willamette Valley area chambers of commerce.

TEAM Oregon Advanced Manufacturing Launches 2015-16 InitiativesTEAM Oregon Advanced Manufacturing has launched Year 2 of its targeted statewide business development program. McMinnville Economic Development Partnership (MEDP) staff leads the team, which consists of 20 economic development organizations and utilities from throughout Oregon who have invested $40,000 in the program.

Over the next several months, representatives from nine regions of Oregon will travel to the Chicago and Los Angeles areas to participate in strategic industry tradeshows. In addition, the team has over ten business prospects appointments slated and a number of one-on-one meetings with national site selector firms.

The overall goals are to promote Oregon as a destination for expansion and to pursue supply chain opportunities for local manufacturers.

The TEAM is a statewide collaborative, industry focused recruitment, retention and expansion initiative that leverages multiple organizations and investment to deliver an intensive outbound program. Visit www.ORmanufacturing.com to learn more.

SEDCOR President Chad Freeman, Canadian Consul General James Jill, and Salem Area Chamber of President/CEO Dan Clem

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Newberg project recognized by Public Works AssociationThe City of Newberg and partners HDR Inc and Mortenson Construction received the “Public Works Project of the Year” award this October in Canyonville at the Fall conference of the American Public Works Association, Oregon Chapter for a major improvement to the city’s wastewater treatment plant.

The original wastewater treatment plant began operations in 1987. In 2009, DEQ approved an updated Facilities Plan that called for repairs, restoration and expansion to meet the projected growth in Newberg. The multi-phase project included the Influent Pump Station, Headworks, Sludge Dewatering, Septage Receiving and Public RV Dump site. The project was completed in spring 2015.

Criteria for the award included construction control techniques, safety performance, community need, economic resources, sustainable practices, environmental considerations and community relations.

Innovative technology is not new to the City of Newberg. Already in operation is an expandable water reuse system providing irrigation water to local industries, conservation education at local schools, publicly sold Newgrow Compost using a patent pending drying system and an industrial pretreatment program assisting local businesses with discharge regulations.

Invitation to help rank potential Urban Renewal projects in the Portland Road CorridorThe Urban Development staff at the City of Salem welcome all stakeholders to participate in a survey that will help rank potential Urban Renewal projects in the Portland Road Corridor. The web links below connect to a brief online survey that will help staff understand the priorities of the community as plans are made for funding improvements in the area roughly between Lana and Hyacinth Avenues on Portland Road.

The survey closes on December 11, 2015. The results will be considered together with other community input in making recommendations to the Urban Renewal Agency.

English - https://www.surveymonkey.com/r/YVNF6KJ

Español - https://www.surveymonkey.com/r/GRCQRZX

Salem’s Urban Renewal Agency launched the Portland Road Action Plan in November 2014 to evaluate and prioritize projects that maximize private investment, job creation, and economic vitality in the area. In January 2015, public outreach began to identify Corridor needs and issues and produced a series of potential projects to address them. The efforts included postcard mailings; twelve public meetings and forums; and two prior online surveys. The draft projects that are proposed for ranking in this third survey are a result of the earlier outreach efforts.

Contact Mark Metzger, Project Coordinator at 503-540-2435 or [email protected] with any questions.

C B T W O A R C H I T E C T S . C O M

WATERPLACE

Completed headworks building of Newberg’s new wastewater treatment plant.


FCR opened a new call center in Independence, supporting two new clients with fifty employees. The company plans to fill more than 100 more positions by the end of 2015 and expects to eventually bring at least 300 new jobs to the area.

On Sept. 22, the community celebrated FCR’s ribbon cutting ceremony in Independence. FCR is a call center provider that delivers domestic-based customer service and business process outsourcing solutions to a wide range of industries.

The event was one of the largest that FCR has had in its history, thanks to the impressive turnout by the community. The sheer number of people and the enthusiasm that pervaded the new contact center testified to all the hard work that went into creating this partnership between the City of Independence and FCR.

When John Stadter, CEO and co-founder of FCR was approached by Shawn Irvine, Economic Development Director for the City of Independence, he was immediately interested in the e-commerce zone designation the city had applied for.

When Shawn highlighted the high-speed fiber connection MINET could provide for his operation, he knew he had found his next contact center.

Of course there was still the issue of a proper facility, but as timing is often everything, a location opened up just as FCR was expanding their client list. The city, the county, the landlord, and MINET all collaborated in helping FCR set up an

operation that, at full capacity, will employ 300 people in Polk County.

Once the decision was made, the city reached out to its local partners to assist in finding the employees needed to achieve their operational goals. Worksource Oregon, Incite, SEDCOR and the Central School District organized a county-wide job fair, which included over 25 local companies and organizations in addition to FCR, to help them fill positions. The event was a great success, and became a template for engaging the current and emerging local workforce to fill the needs of local companies.

During the speeches at the ribbon cutting ceremony, CEO John Stadter made it clear to all in attendance that “FCR wouldn’t be

here without MINET.”

Mathew Achak, President and co-founder of FCR, noted the advantages of locating in a tight-knit, innovative community like Independence. He asked for local job seekers to choose a company with a great culture, competitive wages, health benefits, and Oregon pride-like FCR.

None of this would have come together without the vision, creativity and determination of Shawn Irvine, Mayor John McArdle, and City Manager David Clyne.They leveraged the unique ability of the city to provide a high-speed fiber network to a tech company looking for its next expansion, and the community is stronger as a result.

Community Enthusiastic about FCR Ribbon-cutting

Economic Development News

By AJ Foscoli, Polk & Yamhill County Business Retention and Expansion

Local Staffing Experts

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SEDCOR Enterprise

means business

Winter 2014

A Publication for Economic Development in the Mid-Willamette Valley

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SEDCOR and AKT Recognize Garmin AT for MFG Day 2015

In honor of MFG Day 2015, SEDCOR, Johnson Glaze, Silverton Health, NW Natural, etc. partnered with AKT CPAs, Advisors, and Consultants to award a Certificate of Recognition to Garmin AT of Salem, Ore.

Garmin AT designs, certifies and manufactures navigation and communications equipment for general aviation customers. The company recently unveiled a new $14 million, 66,000 sq. ft. building to expand its current operations in Salem adjacent to the Salem Airport.

To recognize this outstanding manufacturer, AKT made a donation to three non-profit organizations encouraging young people toward careers in manufacturing, science and technology.

AKT was a sponsor of MFG Day 2015, a national celebration of the manufacturing industry demonstrating the potential of modern manufacturing, and the opportunity for careers.

“Our team is proud to partner with valued trade associations and support

worthy organizations helping to address the challenges manufacturers are face in attracting talent and skills into their industry sector,” said Chad Summers, AKT Manufacturing Business Advisor.

A certificate of recognition was presented to Steve VanArsdale, General Manager of Garmin AT by Summers and SEDCOR President Chad Freeman. MFG Day was celebrated across the United States on October 2, 2015.

SEDCOR and AKT Manufacturing are actively involved in the manufacturing sector. Both organizations strive to provide resources, education and assistance to help manufacturers take on the unique challenges and opportunities they face.

From the left: AKT Business Advisor Chad Summers, Garmin General Manager Steve Van Arsdale, SEDCOR President Chad Freeman.

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News from Our Members

Remodeling Magazine announced its 550 List for 2015, which names the most successful remodelers in the U.S. Dale’s Remodeling was number 131 for revenue growth. In addition, Qualified Remodeler, for the 18th time, named Dale’s among the top 500 U.S. remodeling companies. “We didn’t become one of the best without having the best working with us,” said Dale Van Lydergraf, president of Dale’s Remodeling. “Our expert team of professionals is the most deserving of this recognition.”

Capitol Auto Group’s Toyota, Scion, Chevrolet/Cadillac were each named one of the 2015 Automotive News Best Dealerships to Work For. This is the fourth year that Automotive News has partnered with Best Companies Group to identify dealerships in the U.S. and Canada that have excelled in creating quality workplaces for employees. The program measured workplace satisfaction through a confidential survey of employers and employees. The initial top dealerships list was published in July. The dealerships were finally ranked with company profiles in Automotive News’ Oct. 19 edition. “We are all about our customers, our employees and the environment,” Capitol Auto Group President Scott Casebeer, said, The company was also recently named the #1 Place To Work In Oregon by Oregon Business Magazine.

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The Salem Convention Center has capped its 10th anniversary by earning the prestigious “Best of the Best 2015” award from NW Meetings & Events magazine. Selected as the Best Convention/Conference Venue in Oregon by meeting and event planners from Alaska, British Columbia, Idaho, Oregon and Washington, the Salem Convention Center ranked above the Oregon Convention Center and the Portland Art Museum.

Salem Convention Center combines a convenient Oregon location, arresting architecture and a significant collection of museum-quality art with catering and customer service. The adjoining 193-room Grand Hotel and Bentley’s Grill make up the rest of the city block, providing lodging, food and free parking under the same roof as the convention center.

“We’re thrilled to win first prize after being in the top three finalists for five years in a row. Professional meeting planners chose us over larger venues because they recognize the high quality of our entire operation, from the catering teams to our banquet workers to our on-staff meeting planners,” said Donna Earley, SCC's director of sales and marketing. “Add in our truly beautiful meeting spaces, the location just off I-5 in the middle of the Willamette Valley, and our commitment to sustainability, and our venue exceeds expectations every time.”

The Salem Convention Center hosts more than 500 events each year, with approximately 90,000 attendees annually.

Salem Convention Center can accommodate up to 1800 people in 30,000 sq. ft. for business, association, government or family and social events. The contemporary building, designed by

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CorrectionIn the Fall edition the new member welcome for Banner Bank did not include contact information. The contact there is Brad Buchholz, VP Commercial Banking, 503-684-2339 or [email protected].

Continued next page


LMN Architects of Seattle, offers large rooms up to 11,400 sq. ft. which are easily divided to host smaller groups. Designed from the ground up to be environmentally friendly and energy efficient, the Center is LEED and EarthWISE certified. Salem Convention Center’s extensive art collection showcases local and regional artists. Salem Convention Center is managed by The Salem Group, LLC.

Seth Kiser joined CD Redding Construction recently as a project manager and has recently completed a new 24,000 sq ft. warehouse at Cascadia Industrial Park and a large remodel of the Salem Alliance Church Children’s area for the company. He comes to CD Redding after spending 10 years as a project manager working on projects throughout the Northwest. He recently joined the “Leadership Salem” program through the Salem Area Chamber of Commerce.

The Creative Company in McMinnville has added a new project manager and social media marketer. Alex Riecke-Gonzales brings three years of experience in social media marketing and branding

to the team. She holds a Master’s Degree in Communication from Kent State in Ohio and has worked with a range of clients, from the corporate headquarters of a large franchise to a small business. “I’m excited to grow with Creative Company,” Riecke-Gonzales said. “I’m really looking forward to using the knowledge I’ve gained over the last few years to help clients embrace new marketing and branding opportunities that simply enhance the marketing strategies they already use.”

The McMinnville Economic Development Partnership (MEDP) has added Heather Hadley Blank as the new Special Projects Manager. She will be coordinating marketing and event projects along with day-to-day office functions. A seasoned marketing events manager and mother of two, Hadley Blank brings her love for McMinnville and excitement for its growth to the MEDP team. She is a veteran of both not-for-profit and for-profit industries, with more than 15 years of experience with program development, marketing and event planning. A graduate of University of Oregon, she became Event Manager at the International Festival and Events Association out of Port Angeles, Wash. She returned to Oregon as the event and program manager for the Software Association of Oregon, moving on to InFocus Corp. Hadley Blank will

produce meetings and events including the 10-year anniversary of MEDP in the fall of 2016, along with managing the website, social media accounts and production of all marketing materials.

Sperry Van Ness Commercial Advisors, LLC has added Andrea Harris and Andy Ottolia to the company. Harris, the listing and transaction coordinator, is a 2013 graduate of Willamette University. Ottolia joins the company as an associate advisor specializing in multi-family properties. He was previously with Marcus & Millichap in Portland. A native of Silverton, he is a graduate of the University of Portland.

The Oregon Garden has hired Theresa Pugh as its Group Tours Coordinator. Pugh will be responsible for outreach and coordination of group tours at the Garden.

Pugh grew up in nearby Mt. Angel and

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has been working at the front desk of the Oregon Garden Resort.

“Being raised in the Willamette Valley, my knowledge of the area comes in very handy in this position,” explained Pugh. “I enjoy sharing my familiarity of our beautiful region with visitors who come from all over the world.”

In her role, Pugh will be reaching out to new groups, as well as the local community, and welcoming all who wish to experience The Oregon Garden.

For more information visit www.oregongarden.org/grouptours.

Travel Salem is pleased to announce the addition of two new staff members to its team.

Maricela Urzua is Travel Salem’s new destination development manager. In this role, Urzua is responsible for facilitating the development of new and existing tourism products and opportunities in the region. Prior to joining Travel Salem, she worked as a program manager for

the Alliance for a Healthier Generation. Before joining the Alliance, she served as a program officer for the Meyer Memorial Trust. Maricela holds a Bachelor’s Degree from Oregon State University and an MBA from the University of Phoenix.

Marney Roddick joins the Travel Salem team as the new guest services coordinator. Marney oversees guest services and all operations related to the Travel Café Visitors Center as well as the distribution of Travel Salem’s annual visitors guide. Marney has extensive experience working in the visitor and tourism industry, including positions with The Oregon Garden, the Oregon State Fair and Expo

Center and most recently, as the events coordinator at The Oregon State Capitol. Roddick earned her teaching credentials from California State University, San Bernardino.

“We’re so pleased to have Maricela and

Marney join our organization,” says Travel Salem CEO Angie Morris. “Each brings a wealth of talent and expertise to their respective roles. We look forward to their many contributions.”

The Salem Area Chamber of Commerce Board of Directors announced that Dan Clem has been selected to serve as the organization’s president and CEO.

Clem has experience with local and state government legislative affairs, small business administration, economic development projects, as well as membership and association management. He previously served as the Director of the Oregon Department of Aviation, and as a Salem City Councilor for Ward 8 for more than 10 years. Most recently, he served as

Continued next page

Marney Roddick

Maricela Urzua

Continued next page

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the legislative affairs coordinator for the Oregon State Chambers of Commerce.

“We’re excited to have such a long-standing community servant with a passion for our region and our mission,” said Salem Chamber Board President Brent DeHart.

“I am excited how strong this Chamber of Commerce is, in membership and community leadership,” said Clem. “We are about people earning a good living,

developing future leaders and qualified employees, advocating for our businesses, and leading the charge in future planning and quality of life in the Salem area. I sit on the shoulders of giants before me - and am grateful for the trust and confidence that Chamber leadership has in me.”

Clem replaces Jason Brandt, who stepped down earlier this year to take the position of President and CEO at the Oregon Restaurant and Lodging Association.

Creative Company finished a new, mobile-friendly website for Oklahoma-based Pottawatomie Telephone Co. (Potelco) at potelco.com. The website’s design and structure began by knowing its purpose. “We wanted our digital retail front to more accurately represent our company’s leadership in the

+Get more from your energy. Visit www.energytrust.org/mybusiness or call us at 1.866.368.7878.

Serving customers of Portland General Electric, Pacific Power, NW Natural and Cascade Natural Gas.

Want to lower your energy costs? When you update lighting and other equipment, you can see the difference instantly and recoup your investment in no time. Talk to a qualified trade ally to learn about Energy Trust of Oregon cash incentives for all kinds of energy-saving solutions.

ENERGY COSTS TOO HIGH? TRY LOOKING AT IT IN A DIFFERENT LIGHT.

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895 W Main St., Silverton, OR503-874-2500

oregongardenresort.com [email protected]

OREGON GARDEN RESORT

Products & Projects

http://potelco.com


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Brewing up energy savings.Christy and Don Sullivan have a passion for coffee, small business and most recently, energy savings. As a Pacific Power customer, they took advantage of cash incentives from Energy Trust of Oregon to upgrade their coffee shop’s heat pump and insulation to reduce heating and cooling costs. They also upgraded to an energy-efficient ice machine. With $685 in cash incentives, Snow Peak Coffee Company can really feel the effects of energy savings on their bottom line. See how incentives can make your business more efficient. Call Energy Trust at 1-866-368-7878, or visit bewattsmart.com.

Pictured from left: Christy and Don Sullivan, owners of Snow Peak Coffee Company, and Doris Johnston, regional business manager, Pacif ic Power

telecommunications industry,” Matthew Overland, General Manager of Potelco said. “And we wanted to show we offer the most advanced technology, even though we’re a small, family-owned company.”

The new website presents services in a welcoming format with strong visuals, easy to see buttons and clean menus. Though Pottawatomie Telephone Co. knew what they wanted, Creative Company brought their vision of simplicity, visual impact and local presence to life.

Jet Industries, Inc., one of the nation’s leading design build electrical, mechanical and fire sprinklers has officially launched a new website and corporate identity. According to Hunter Zeeb, third-generation CEO, the website and brand refresh are closely in line with the company’s strategic vision for superior customer service and efficiency.

Jet Industries began as a small, family-run heater company in 1977. It has grown into one of the nation’s largest companies of its type with more than 500 employees servicing projects all across the country.

“We have stayed in business for over 38 years by focusing on customer satisfaction and service,” Hunter said. “We are an old-fashioned company with strong core values, but we also recognize the importance of innovation and adapting to new ways of doing business to better serve our customers’ needs. Our new, user-friendly

CALL TODAY TO SEE OUR DIFFERENCE

503-390-4999 www.RichDuncanConstruction.com

CCB #158330 WA #RICHDDC928DE

Salem Radiology Clinic

Roberson Motors

Continued next page


Providing Planning and Development Services to meet Salem’sUtility Needs in Drinking Water, Wastewater, Stormwater,

Transportation, Engineering, Parks, Recreation and Senior Center.

www.cityofsalem.net and select Public Worksor contact Mike Gotterba at 503-588-6347

Corporate Events & Office Delivery

Take Out & Dine In

Voted Best BBQ 6 Years

Running

1210 State St. 503-362-2194www.adams-rib-smoke-house.com

website is a significant step towards delivering that vision.” The new website allows visitors to share articles and pages that interest them across Facebook, Twitter and Google+. The site is compatible with today’s browsers and mobile devices. The company has plans for an online customer login and portal for service call and invoice tracking, an eCommerce storefront and an employee training module. The new Jet Industries web address is jet.industries.

After scouring through hundreds of economic development sites, Accrinet has released its top 10 Economic Development Websites of 2015. The website developed by Creative Company for McMinnville Economic Development Partnership mcminnvillebusiness.com, is on the list. The purpose of the website is to tell the McMinnville story while offering a one-stop shop of resources for businesses that want to locate, start or expand in McMinnville. “People tell me it’s visually compelling and unexpected,” said MEDP’s

Executive Director Jody Christensen. Creative Company provided website planning as well as content organization and guidance. “Our design makes finding information simple and intuitive for all users. The photos engage them further into McMinnville’s appeal,” said Jennifer Larsen Morrow, Creative Company’s president and the strategy lead on the project.

Salem Health welcomes Marion and Polk county organizations to apply for its 2016 Community Partnership Grant program. Ideal applicants are those who share Salem Health’s commitment to improve the health and well-being of the community. Grant amounts range from $20,000 to $50,000.. “Healthy communities are a team project,” said Sharon Heuer, director of community benefit at Salem Health. Current priorities for projects include diabetes prevention and control, mental health and medical transportation.

Earlier this year, Salem Health joined with four organizations by awarding nearly $170,000 in Community Partnership Grants:

• Salvation Army of Salem: $50,000 to hire a mental health professional to work with people who have mental health barriers residing in the shelter serving homeless adults in Marion and Polk Counties.

• Oregon State University Extension Service: $49,940 to expand the Just Walk Salem program. The grass-roots movement aims to increase physical activity and reduce diabetes through organized neighborhood walking groups.

• HOME Youth & Resource Center: $41,537 to extend its services, filling a community gap in resources. The center strives to meet the needs of Salem’s at-risk and homeless youth.

• Boys & Girls Club of Salem, Marion and Polk Counties: $27,000 to expand its Healthy Lifestyles Education Program to include diabetes education and prevention.

http://jet.industries/

http://mcminnvillebusiness.com


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you’re more than a tax return

P R A C T I C A L • P R O F I C I E N T • P E R S O N A B L E

Talk to Mike about valuing a business for sale or purchase.

His business and tax experience and practical approach will help

you with the transition.

P R A C T I C A L • P R O F I C I E N T • P E R S O N A B L EAccounting for real people, real business, real life. Going

beyond the tax return year after year.

Michael Blanchard, Partner, CPA, ABV

For information regarding eligibility, application criteria and deadlines, visit salemhealth.org/about/community/community-partnership-grants.

Two Keizer pediatricians want every family to experience the wonder of reading with their child.

Silverton Health’s Keizer Health Center has been certified as a Reach Out and Read (ROR) site due to the work of pediatricians Dr. Jill Pearson and Dr. Scott Hamblin.

“Outside of the aspects of instilling a love of reading in kids, we find that the bonding that occurs between parents and children during reading fosters communication and a sense of respect, trust, security and most of all – love,” said Dr. Pearson. “You would be surprised how many parents think it’s not that important, or that they don’t have the time or the resources to provide this crucial part of a child’s development. We intend to change that.”

The Reach Out and Read program began in Continued next page

http://salemhealth.org/about/community/community-partnership-grants

http://salemhealth.org/about/community/community-partnership-grants


Business & Residential Services

Serving the area since 1914

No Data Caps

24/7 Local Technical Support

DataVision is a telecommunications provider in the Woodburn, Brooks, Hubbard, and Salem area.

489 3rd Street • PO Box 269

Gervais ,OR 97026503-792-3611 • www.datavision.coop

Dean Craig, Branch Manager503.485.2175 | 877.485.2175503.485.2180 [email protected] Silverton Rd. NE, Suite A, Salem OR 97301

1989 with one program and 1,000 books distributed. Doctors are trained to advise parents on the importance of reading aloud to young children — including age-appropriate strategies for enjoying books with infants and toddlers. ROR has since grown to 5,000 programs across the nation with 6.5 million books distributed to 4 million children.

The Silverton Health pediatricians begin the support when children receive their six month wellness check. The children are presented with a new developmentally appropriate book from the doctor during the appointment. Additional books are presented during well child checks from 9 months to the age of 5 years Dr. Pearson noted that “this gives the child and family a nice start to a great home library that can be used for years and as the family grows. Anytime we can help families unplug and connect on a personal level is a beautiful thing.” A majority of the books have been translated into Spanish and have been distributed to families during appointments at the Keizer Health Center.

To learn more, or to donate on line, visit www.reachoutandread.org.

Continued from previous page

Dr. Jill Pearson, right, enjoys time with young patients and their parents promoting the Reach Out and Read program.

Have news to share?

Send your press releases and

announcements to

[email protected]

http://www.reachoutandread.org


Peterson CAT fired up the Bulldozer BBQ for the SCE annual membership BBQ in August at the Salem

Contractors Exchange. Many members came out to enjoy the great food and talk to fellow construction industry workers. A silent auction was held to raise funds for the SCE Scholarship Fund.

Jet Industries held its 3rd Client Appreciation Golf Tournament on Friday 8/21/2015 at Illahe Hills Country Club in Salem. Through the support of Jet Industries and its partnerships, Jet raised over $180,000. All proceeds from this

event will be donated to the local non-profit organization Home of the Brave in Salem, making this their most successful fundraiser ever.

Jet Industries owner said, “The Jet Industries family is very fortunate to be a part of this influential cause in supporting the military men and women that have sacrificed so much for our freedom”.

The tournament theme was in recognition of the men and women that have served our great country in the past and those currently serving. The event included a static display of Oregon Army National Guard vehicles and many Oregon Army National Guard men and women dressed in their fatigues.

One of the highlights of the event was a Bell 214ST helicopter delivering graduates of the Home of the Brave program. LTC Dominic Kotz and MAJ Abe Gilman from our Oregon Army National Guard greeted and escorted the HOTB guys to the reception.

About Home Of The Brave Home of the Brave’s mission is to serve, assist and create support for the homeless

veterans of Salem, OR by providing homeless veterans with an opportunity to reintegrate back into society through the development of skills, personal growth, recovery, self-reliance, productivity, community involvement and residential stability. Please visit their website at http://homelessvets.org

Home of the Brave was created by two local veterans. Ben Grimmer, Executive Director, United States Marine Corps, and Gerald Pygott, Deputy Director, United States Navy. As Ben Grimmer explains, "Our motto here at Home of the Brave is, Serving Those That Served Our Country. This program was designed to allow private individuals to donate to our cause and address a national issue in their own community. We operate with the structure and discipline of a military unit.”

2015 MEMBERSHIP DIRECTORY

Enhancing and Diversifying The Mid-Willamette Valley Economy

2016 SEDCOR Membership DirectoryHere’s your chance to get your message in front of the decision makers, business leaders, and company managers who drive the economic engine of our region.

It’s the complete guide to SEDCOR, plus who to contact and how when reaching out to our members. The directory is targeted business-to-business communication. It is distributed exclusively to SEDCOR members and associates as a benefit of membership. The publication stays in the hands of members all year. Advertising in this valuable resource guide is limited to SEDCOR members.

To reserve your space contact Jerry Stevens at 541-944-2820 email: [email protected]

Courtesy Lucas Raab Photography

Courtesy Lucas Raab Photography


Nine Ticor Title Mid-Willame e Valley Loca ons to serve you:

Lori NevaBranch M anager

Escrow Officer

Peter Harri sCounty Manager

Della SeneyEscrow Officer

Laura F. Pia Sales M anager

Debbie LathropEscrow Officer

LeAnn LaneEscrow Officer

Sarah GeddesEscrow Officer

Heather SmithSales Execu ve

Melvin YoungSales Execu ve

315 Commercial S t SE, STE 150Salem, OR 97301

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52 E A irport RDLeba non, O R 97355

541-258-2813

1505 Portland Rd, STE 210Newberg, OR 97132

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105 NE 4th StMcMinnville, OR 97128

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206 N 1st S tSilverton, OR 97301

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580 Gla CircleWoodburn, OR 97071

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289 E Ellendale Ave, STE 504Dallas, O R 97338

503-917-6005

Bobby TaylorCustomer Service

Stacy LundEscrow Officer

The Positive Impact of Emotional Intelligence TrainingAs a management consultant and trainer, I am frequently challenged on the need for Emotional Intelligence (EI) training – particularly in the manufacturing, construction, and agricultural industries. I’ll let the hard data speak for itself. After receiving training in EI:

• A study of 1,000 US manufacturing plants reported an average of a 50% reduction of lost time due to accidents.

• Plant supervisors reported quarterly formal grievances go from 12 to 3-and the final 3 find resolution without litigation.

• Line productivity and finished product out the door equaled a half million dollar increase in business productivity.

This is only a small sampling of the data available, yet it indicates a solid business reason to explore this type of training. Additionally, the individuals who work in these industries have a majority percentage of personality traits that are more naturally relational.

Meaning that of great importance to these employees are factors including: personal relationships with co-workers and customers, feelings, values, loyalty, fairness, direct recognition, and an

expectation that management understands what is important to them and how they feel (without necessarily expressing this information).

EI is described as the ability to identify, use, understand and manage emotions

(in yourself and others) in positive ways to reduce stress, communicate more effectively, and defuse challenges. Made famous by Daniel Goleman in the 1990’s, the concept has since been extensively researched by psychology, neuroscience, and business leadership. There are four dimensions of EI: Self-Awareness, Self-Regulation, Self- Motivation, and Social Awareness (Empathy), all which culminate in Social Intelligence.

Some of the benefits of developing our EI are:

• Becoming aware of blind spots and behaviors that don’t benefit us.

• A direct positive effect on areas such as thinking, decision making, and job satisfaction- all related to a self motivated staff which in turn, increases productivity.

• The ability to control impulsive behaviors, take initiative, follow through on commitments, and effectively adapt to changing circumstances.

To start building your EI today, begin with the first stage – Self Awareness. Notice what you are thinking and feeling throughout the day. We need to become aware of our feelings before we can start the work of determining

which are most helpful or harmful.

Emotional Intelligence training provides the building blocks that allow us all to be more effective, and to become more accountable, self motivated individuals.

Patricia J. Hutchings is an author, leadership consultant, and a professional instructor for the Customized Training team at the Chemeketa Center for Business & Industry. Call 503.399.5181 for more information.

Insights from the Customized Training Teamat the Chemeketa Center for Business & Industry

by Patricia J. Hutchings


Welcome to Our New Members and Thanks To Our Members Who Renewed(August - October 2015)

Advantage Precast, Inc.

Aerotek

BAR Industries, Inc.

Business Efficacy

Carlson Veit Architects, P.C.

CD Redding Construction, Inc.

Cherry City Electric

Citizens Bank, Salem

City of Silverton

City of Willamina

Corban University

D & O Garbage Service, Inc.

Electrical Construction Company

Elkay Wood Products Company

Epping Group/Creekside Corporate Center

FASTSIGNS

Gelco Construction Co.

Grove, Mueller & Swank, P.C.

Huggins Insurance Services, Inc.

Incite, Inc.

Judson’s, Inc.

KeyBank Business Banking

Larsen Flynn Insurance

Legacy Real Estate, James Hauge

Maps Credit Union

Maps Insurance Services, LLC

Oregon Manufactured Housing Association

PAZ Design Group, LTD

Personnel Source, Inc.

Rogue Ales, Oregon Brewing Company

Saalfeld Griggs PC

Salem Contractors Exchange

Sassy Onion Restaurant and CateringSchneider ElectricShangri-LaSpring Valley Dairy, Inc.Studio 3 Architecture, Inc.Summit Wealth ManagementThe IpseNault CompanyThe Salem Real Estate Group, Inc.Turner Lumber, Inc.Willamette Valley Railway CompanyWillamette Valley VineyardsWindedahl, Rangitsch, Groeneveld & Norton, LLCWithers Lumber CompanyWorksource Oregon Employment DepartmentYamasa Corporation USA

These kids might someday work for you. Studies show that reading ability by 3rd grade is a major predictor

of high school graduation and career success.

United Way of the Mid-Willamette Valley is working to improve early childhood education so today’s students can be

tomorrow’s leaders and possibly your valued employee.

—The United Way Team

READING READYBY THIRD GRADE

A United Way Achievement Goal

The President’s Leadership Circle ParticipantsA-dec

Allied Video ProductionsBMW of Salem

Bonaventure Senior LivingCapitol Auto Group

Columbia BankGarmin AT, Inc.

Hematology Oncology of Salem LLP

Kaiser PermanenteKey Bank

NORPAC Foods, Inc.Northwest Farm Credit Services

Pioneer Trust BankSalem ElectricSalem Health

Salem-Keizer TransitUS Bank

Willamette Valley VineyardsWithnell Motor Company

Organizations helping students succeed in the classroom and in life! www.unitedwaymwv.org

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A Quarterly Publication for Economic Development in the Mid-Willamette Valley

626 High Street NE, Suite 200 • Salem, OR 97301 503-588-6225 • Fax 503-588-6240 • [email protected] • www.sedcor.com

Documents

SEDCOR Enterprise Winter 2015