SEIU 1000 Council Meeting

Presented by:Linda Tarrant

Survival Is A Lousy Goal:Positioning Ourselves

For The Future

Linda Tarrant

GOLLLLLLEEEE, YOU ARE GREAT!

23,000 Employees Said

37% clear understanding of org. goals

1:5 enthusiastic about goals1:5 connect their task to

team/org goals15% org enables them to

achieve goal20% trust the org. they work for

Stephen Covey

Soccer Team

4/11 know which goal is theirs2/11 care2/11 know what position they play &

what they are supposed to do9/11 competing against their own teamOnly 2 are trying to score w/out the help

of their teamSeephen Covey

“If you want a plan implemented,a company organized, work

redesigned or many problems solved at once, get as many key stakeholders as possible in one room and ask them to work on

the task together.Use a wide-angle lens. Help people find meaning in their

workplace. It’s not the‘best way’ …it’s quite simply the

only way.”Marvin Weisbord,

Productive Workplaces

Home sweet home

$$$$$

Those darn leaves!!!

I’ve got to go!

Home sweet home

Lightning!Ode to a tree’

The Art of Perspective

Global Leader Study

“events, opportunities and threats aren't just coming at us faster or with less predictability; they are converging and influencing each other to create entirely unique situations.”Sam Palmisano,

Chairman of IBM

• 79% anticipate more complexity ahead• Innovation & creativity are the most

important leadership qualities• We must take more calculated risks,

find new ideas and keep innovating• We must create solutions with our

customers (internal and external) and integrate them into our core processes

Global Leader Study

The Ceiling of Complexity

Growth occurs in stages. Within eachstage there comes to a point where it’s not possible to base further growth upon existing knowledge, skills, attitudes, structures, staffing, money, procedures, technology...

It’s hard to plot a rational course in

an irrational environment. So

don’t be blinded by reason or logic. Be ever vigilant. Take

a nap and you could wake up like

Rip Van Winkle!Watts Wacker, The 500 Year Delta

Learning

Fear

Opportunity

Excitement

Exhaustion

SEIU 1000

A leader is a person

you’d follow into

a place that you wouldn’t go to by yourself

“Passion is what motivates others to join you in pursuit of your great dream. It is a product of the heart.

With passion you overcome insurmountable odds and obstacles

- you become unstoppable.”

Andy Andrews,The Noticer

We Thrive on Learning

The brain is hardwired to enable routine but it has an innate desire to create novel connections

Ask questions to stimulate learning

When we ‘learn’ the brain releases neurotransmitters like adrenaline:we get a RUSH

Insight is personal and measurable;hardwire with repeated attention

Loyalty to the pastis a treacherous thingin a world of rapid change

“An organization is a system, with a logic of it’s own, and all the weight of tradition and inertia. The deck is stacked in favor of the tried and proven way

of doing things and against the taking of risks and striking out in a new

direction.”John D. Rockefeller III

Survival…Pain Fear

Getting by

Past/present focus

Conditions Life forms

Stronger Together

Get Focused

Stay agile

Get connected

Have Fun!

Innovate

Finished files are

the result of years

of scientific study

and hundreds of

research projects

Of

OV

Change Enemy #1Delusional optimism:

Seeing the world through rose colored glasses

The Neuroscience of Change

Focus is power: the act of paying attention creates chemical and physical changes

Expectations shape reality Repeated, purposeful and focused

attention leads to long-lasting change

David Rock & Jeffrey Schwartz,

The Neuroscience of Leadership

Lily TomlinIn Search of Intelligent Life in the Universe

All my life I wanted to be somebody. Now I see I should have been more specific.

The words that we use to describe our reality prescribe our reaction

to that reality.

David Crombie

☞ We aren’t looking☞ We are looking at other

things☞ We construct limited and

linear models to keep things simple

☞ The 80/20 rule: simple or overwhelmed

☞ We edit out the salient features

☞ Can’t consciously change

Why We Miss Things

Adapting to Change

40%

30%

20%

10%

0

Innovators3%

Early Adaptors

12%

Early Majority

35%

Late Majority

35%

Laggers

15%

Change Resistance?

What looks like resistance may be a lack

of clarity, exhaustion, threat or the situation.

Don’t assume the reason and don’t take it

personally.

Awaken Creativity

New ideas daily

Try “3”; try “7”

Be opportunistic

Get multiple perspectives

AEF

BCD

“The ability to constructively face the tensions of opposing ideas, and, instead

of choosing one at the expense of the other, generate creative resolution in the form of a new idea that contains

elements of the opposing ideas, but is superior to each.”

Roger Martin,The Opposable Mind

Integrative Thinking

Take a broad view ofwhat might be important - scan

Search for creative resolution of tension rather than accept unpleasant trade offs

Complexity is messy and it can lead to better decisionsRoger Martin

The Opposable Mind

Don’t settle for either/or solutions: become an “and” organization

Engage a broad range of perspectives

Be a “can-do” thinker Don’t get rule-bound

Creation Not Compromise

Diversity is the source of innovation & long-term adaptability.

Diversity is challenging!

Heterogeneous groups are more adaptive than homogeneous groups.

SEIU 1000

Need for Safety

Brain only has friends or foes: different circuit for each

Changing a pattern/process activates a threat response

Threats zap energy & decrease productivity, accuracy & focus

Connect for Results

The tougher the sell…the tighterthe intimate human bond must be

Engagement:When a person feels a

heightened sense of emotional connection –

a connection that influences the person to exert greater

discretionary effort to the see results.

The Conference Board of Canada

Keep People Engaged

Curiosity arises from gaps in knowledge

The simple act of committingto an answer makes peoplemore engaged & curious

If we believe we know the answer, we don’t keep looking

P2E2

Preparation

Planning Execution Evolution

What to let go of?

Stuff in the basement

Binders that you never read

Routines The “to do” list Commitments you can’t keep

More than 3/5 goals

‣ Fears

‣ Excuses

‣ Attitudes that get in your way

‣ The good old days

‣ Destructive relationships

‣ Please add your own

Stay Agile

• Stretch, train, get a coach• Follow your passion• Stay strategic• Mentor, inspire, coach others• Listen• Question, challenge, let go• Never give up…

Have fun!

Life’s too long to be miserable!

In this world you either make dust or

eat dust!