SEIU 775 Conference Individual ProviderOne Session 2016 Presentation9122016.pdf · 2016-12-14 · Thank You! Bravo! •More than 92% of providers connected with IPOne before the system

SEIU 775 ConferenceIndividual ProviderOne Session

September 16-17, 2016

Seattle, WA

Today’s Agenda

• Housekeeping: asking questions, getting help, etc.

• The last 6 months

• Getting your questions answered

• Individual ProviderOne Refresher

• Going Green: electronic timekeeping and payment

• What’s on the horizon

• Q & A

Thank You! Bravo!• More than 92% of providers connected with

IPOne before the system went live on 3/1/16.

• 83% of providers report electronically

• 72% of providers “went green”

– Receive electronic payments and/or paperless Earnings Statements

– In SSPS, 40% of providers were paid by EFT

Complexity & Commitment• Modern payment systems like IPOne are very

complex systems – a lot of interconnected system and rules

• As you share your experiences – we continue to work together to get issues resolved

• DSHS commitment remains high

– Ongoing system and service improvements

Features of Payment System

• Incorporated Provider & Client eligibility

• Modern Payroll System

– SSPS Could Never have paid OT

– Bi-Monthly pay cycles in compliance with CBA

• Allows Providers to manage claims and payments

• Integrated with Medicaid Claims data across provider types

– Increased ability to review usage and Medicaid spending

Since System Go-Live on March 1st …

• $54.6M paid per month (average)

– Comparable to average monthly payments made from SSPS for equivalent periods

• $300.8 M paid as of 8/16/2016

• 72% of payments are electronic

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Since System Go-Live on March 1st …

• 96.5% of authorized providers submitted timesheets

– First time billers

• 99.8% of the providers who have claimed, received payment

– Majority of those denied were first time billers, had authorization issues, made duplicate timesheet submissions

Getting Questions Answered

• www.IPOne.org– Find Training Materials and Hints & Tips

• Helps you to successfully submit your timesheet

– Review the Payroll Schedule

– Get information about upcoming changes

– Link to the IPOne portal• Submit your Electronic Timesheets

• Review/Edit/Adjust Submitted Timesheets

• Print Forms (e.g., Tax Exemption and W4 forms)

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http://www.ipone.org/

www.IPOne.org

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Call Center Changes Since Go-Live

• Weekly coordination meetings with DSHS

• Updates to Agent training materials

• Issue resolution process with SEIU

• Improved queue times – 12-15 sec

• Voicemail call backs – within 2.5 hrs

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• Have your IPOne ID ready

• Listen to the IVR recording – Hear the status of your timesheet

– Other important information

• Agents speak multiple languages

• Get personal, step-by-step help using IPOne portal

• Call center agents are a great resource – give us a call!

844-240-152611

Getting the Most Out of Your Call to the IPOne Call Center…

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•Timesheet Questions (84%)

•Provider Enrollment (5%)

•Authorization (4%)

•Taxes & Other Issues/Requests (7%)

Call Center Top Call Reasons (August 2016):

Call Volumes & Wait Time Trend, Mar-JulyTraditionally, the first week of the month has the highest call volume.

Call Volumes & Wait Time Trend, May-July

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Call Volume Peak Times – Payday Week

Call Volume Peak Times

Non Payday Week

Submitting a Timesheet Online

If you provide

services for more

than one client,

all of those

clients will be listed here

www.publicpartnerships.com | IPOne Training for Individual Providers

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3

Search Timesheet

Select the Date


Select a Service

If you use service

dropdown option

at the top of the

page, the service

you choose will

appear through

the entire timesheet.

If you use the drop down service

menu within the timesheet, each

line can be a different type of service.


Select Tasks


REMINDERWhen providing personal

care, you must select the

tasks performed.

Select Hours and Add a Service

2 Lines


Add Mileage


Copy and Paste


Submit Your Timesheet

At this time, IPOne will tell you if there are any

errors on your timesheet. This allows you to

immediately correct and resubmit your

timesheet, and avoid delays in getting

paid!


Electronically Sign Your Timesheet

Once you click Submit and your e-timesheet has been successfully submitted, you will see IPOne confirmation of the receipt of your e-timesheet.


Create and Use Electronic Timesheet Templates


Create a Timesheet Template


Submit Timesheet Template


Confirm Timesheet Template


Load Template


Paper Time Sheet

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Step 1: Enter Time

Period

Step 5: Enter PTO

(Paid Time Off)

Step 3: Enter Hours &

1/4 hours

Step 4: Enter Mileage

(if applicable)

Step 2: Select

Tasks

Step 6: sign & Fax

or Mail

Go Green!

– Submit your time worked

– Get paid, secure and convenient

– View your Earnings Statement

– Make changes to contact info

– On your Schedule

All electronically!

No paper clutter!

Benefits of Electronic Timesheets

Paper Timesheet Electronic Timesheet

Multiple services = multiple timesheets

Single timesheet for all services

Keep track of multiple pieces of paper

No paper to keep track of

Easy to make mistakes System edits minimize mistakes

Call to IPOne call center required to make change or corrections

Make changes and corrections anytime – no call needed

Send in by mail or fax Send in with a click of a button

Benefits of Direct Deposit

• You’re in control.

– No watching for the mail

– No standing in line to cash your check

– No paper check getting lost

• Your money is there when & where you expect it.

Get Paid by Debit Card

No bank? No problem! – Choose the debit card payment

method

– Pay is deposited on the card

– Rapid access to your money

– Save on check cashing or banking fees

– Free replacement of lost debit cards

– No ATM fee when using in network ATM

– Paper checks are also provided

What’s on the Horizon?

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Future Functionality

• Retroactive Overtime Payments

• Improved Security

– Password renewal

– User authentication

• Task Requirements & Edits

– System will require tasks are identified with hours reported

Information and Questions

Check out the IPOne Website: http://www.ipone.org/

Contact the IPOne Call Center: 844-240-1526

http://www.ipone.org/

Documents

SEIU 775 Conference Individual ProviderOne Session 2016 Presentation9122016.pdf · 2016-12-14 · Thank You! Bravo! •More than 92% of providers connected with IPOne before the system