Sell!2009

2009Alignment with external customer planning processes

What We Did Best

All About Our People

Win with Winning Customers

Shoppers and Solutions

Frontline teamSuperior in-store executionDynamic supply chainScale and investmentsSeamless relationships with Nestlé product divisions

2011

Category & Shopper

DevelopmentCenter

of Excellence

2012

Deliver the Year

PROJECT ELEVATE

2012

Operational Master

Plan

2013

ASSESSMENT DESIGN IMPLEMENTATION

PERFORMANCE SUMMARY

OVERALLPERFORMANCE

2009Business Relationships & Support

Personnel

Category Development / Support

Consumer Marketing Support

Customer Marketing / Promotional Practices

Customer Service / Support

Logistics & Supply Chain Management

Rank: 14 of 18

2011Rank: 17 of 19

Performance Monitor

“ We are very pleased with the level of local support we receive from NSD ”

Conducts business ethically

Collaborative supply chain programs

Communicates company strategy clearly

Provides innovative solutions & processes

3.95 3.78 3.123.17

NSD overall rating of 3.5 is above average, but well below the 5.0 level for best in class companies.

Considerable room for growth

3.5

CULTURECUSTOMERS CATEGORY CAPABILITIES CONTRIBUTION CULTURECUSTOMERS CATEGORY

CustomersCategoryCapabilitiesContribution Culture

CULTURECUSTOMERS CAPABILITIES CONTRIBUTIONCATEGORY

• Lead with frozenCategory Leadership

CULTURECUSTOMERS CATEGORY CONTRIBUTIONCAPABILITIES

Vision, plan & willingness

Building competencies

Defining capabilities

Training, coaching & monitoring

Accountable

CULTURECUSTOMERS CAPABILITIES CONTRIBUTIONCATEGORY

Grow our sales

Maintain or reduce costs

Develop our people

CAPABILITIESCUSTOMERS CONTRIBUTIONCATEGORY

Role of each member

“How” behaviors

Culture drivers

CULTURE

Leadership

Culture

Courage

Respect

Teamwork

Passion

Excellence

Inspires & develops individuals & teams; encourages news ways of thinking while valuing pragmatism; sets the example

Acts on principles; takes responsible risks; makes decisions & moves forward; learns from mistakes; gives honest feedback; asks for help

Fosters diversity of people, thoughts & styles; builds & gives trust; accepts healthy disagreement; seeks first to understand – then be understood

Works collaboratively with internal & external partners; supports group decisions; encourages, enables & celebrates success; fulfills commitments

Demonstrates a results-orientation; drives achievement of business objectives & mutual success with our customers; does what it takes to get the job done right

Meets or exceeds high expectations; strives to be the best; seeks continuous learning & improvement

cul·ture noun \ˈkəl-chər\

Journey toward “world class”!

Resiliency

Armed and ready

Heart and talent

Willingness and ability