(Semaphore)
A semaphore telegraph, optical telegraph, shutter telegraph chain, Chappe telegraph, or Napoleonic semaphore is a system of conveying information by means of visual signals, using towers with pivoting shutters, also known as blades or paddles. Information is encoded by the position of the mechanical elements; it is read when the shutter is in a fixed position.
The system was invented in 1792 in France by Claude Chappe, and was popular in the late 18th to early 19th century
Initiating Planning Executing Monitoring & Controlling Closing
Project Management Process Groups
4. IntegrationProject
Management5. Scope
6. Time
7. Cost
8. Quality
9. Human Resources
10. Communications
11. Risk
12. Procurement
13. Stakeholder
Kno
wle
dge
Are
as
8.3 Control Quality
8.38.28.1
8.1 Plan Quality Management - define quality
8.2 Perform Quality Assurance - confirm quality
8.3 Control Quality - assess quality
Planning Process Group
Executing Process Group
Initiating Process Group
Closing Process Group
Monitoring & Controlling Process Group
Project Quality Management
232 2013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fifth Edition
8 - PROJECT QUALITY MANAGEMENT
Inputs Tools & Techniques Outputs
.1 Project management plan
.2 Stakeholder register
.3 Risk register
.4 Requirements documentation.5 Enterprise environmental factors.6 Organizational process assets
.1 Cost-benefit analysis
.2 Cost of quality
.3 Seven basic quality tools
.4 Benchmarking
.5 Design of experiments
.6 Statistical sampling
.7 Additional quality planning tools.8 Meetings
.1 Quality management plan
.2 Process improvement plan.3 Quality metrics.4 Quality checklists.5 Project documents updates
Figure 8-3. Plan Quality Management Inputs, Tools & Techniques, and Outputs
Project Quality Management
8.1Plan
QualityManagement
8.2Perform Quality
Assurance
8.3ControlQuality
P
Q
ProjectDocuments
R
R
P
11.2IdentifyRisks
5.2Collect
Requirements
4.2Develop ProjectManagement
Plan
13.1Identify
Stakeholders
Enterprise/Organization
11.2IdentifyRisks
Figure 8-4. Plan Quality Management Data Flow Diagram
Licensed To: Maureen MacDonald PMI MemberID: 2720945This copy is a PMI Member benefit, not for distribution, sale, or reproduction.
2432013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fifth Edition
8 - PROJECT QUALITY MANAGEMENT
8
Inputs Tools & Techniques Outputs
.1 Quality management plan
.2 Process improvement plan.3 Quality metrics.4 Quality control measurements.5 Project documents
.1 Quality management and control tools.2 Quality audits.3 Process analysis
.1 Change requests
.2 Project management plan updates.3 Project documents updates.4 Organizational process assets updates
Figure 8-8. Perform Quality Assurance: Inputs, Tools & Techniques, and Outputs
Project Quality Management
8.2Perform Quality
Assurance
8.1Plan QualityManagement
8.3ControlQuality
P
QQ
P
Q
C
P
P ProjectDocuments
ProjectDocuments
4.5Perform
IntegratedChange Control
4.2Develop ProjectManagement
Plan
Enterprise/Organization
Figure 8-9. Perform Quality Assurance Data Flow Diagram
The quality assurance process implements a set of planned and systematic acts and processes defined within the projects quality management plan. Quality assurance seeks to build confidence that a future output or an unfinished output, also known as work in progress, will be completed in a manner that meets the specified requirements and expectations. Quality assurance contributes to the state of being certain about quality by preventing defects through the planning processes or by inspecting out defects during the work-in-progress stage of implementation. Perform Quality Assurance is an execution process that uses data created during Plan Quality Management (Section 8.1) and Control Quality (Section 8.3) processes.
Licensed To: Maureen MacDonald PMI MemberID: 2720945This copy is a PMI Member benefit, not for distribution, sale, or reproduction.
2492013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fifth Edition
8 - PROJECT QUALITY MANAGEMENT
8
Inputs Tools & Techniques Outputs
.1 Project management plan
.2 Quality metrics
.3 Quality checklists
.4 Work performance data
.5 Approved change requests.6 Deliverables.7 Project documents.8 Organizational process assets
.1 Seven basic quality tools
.2 Statistical sampling
.3 Inspection
.4 Approved change requests review
.1 Quality control measurements.2 Validated changes.3 Verified deliverables.4 Work performance information.5 Change requests.6 Project management plan updates.7 Project documents updates.8 Organizational process assets updates
Figure 8-11. Control Quality: Inputs, Tools & Techniques, and Outputs
Project Quality Management
8.3ControlQuality
8.2Perform Quality
Assurance
8.1Plan QualityManagement
Projectocuments
A erequests
Wo P
PQ sQ s
Organizational
updates
controlmeasurements
4.2Develop ProjectManagement
Plan
4.5Perform
IntegratedChange Control
4.3Direct and
Manage ProjectWork
4.2Develop ProjectManagement
Plan
4.4Monitor and
Control ProjectWork
4.5Perform
IntegratedChange Control
5.5ValidateScope
Enterprise/Organization
ProjectDocuments
Enterprise/Organization
ProjectDocuments
Projectocuments
updates
Verifiedeliverables
Changerequests
ValidatedchangesWoperformanceInformation
Figure 8-12. Control Quality Data Flow Diagram
Licensed To: Maureen MacDonald PMI MemberID: 2720945This copy is a PMI Member benefit, not for distribution, sale, or reproduction.
To monitor and record results of executing the quality management plan
To identify causes of poor process or product quality and recommend and/or take action to eliminate them
To validate that deliverables and work meet the requirements necessary for final acceptance
A QC department may be responsible for this
8.3 Control Quality
What & Why? P
MBO
K p
. 249
2492013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fifth Edition
8 - PROJECT QUALITY MANAGEMENT
8
Inputs Tools & Techniques Outputs
.1 Project management plan
.2 Quality metrics
.3 Quality checklists
.4 Work performance data
.5 Approved change requests.6 Deliverables.7 Project documents.8 Organizational process assets
.1 Seven basic quality tools
.2 Statistical sampling
.3 Inspection
.4 Approved change requests review
.1 Quality control measurements.2 Validated changes.3 Verified deliverables.4 Work performance information.5 Change requests.6 Project management plan updates.7 Project documents updates.8 Organizational process assets updates
Figure 8-11. Control Quality: Inputs, Tools & Techniques, and Outputs
Project Quality Management
8.3ControlQuality
8.2Perform Quality
Assurance
8.1Plan QualityManagement
Projectocuments
A erequests
Wo P
PQ sQ s
Organizational
updates
controlmeasurements
4.2Develop ProjectManagement
Plan
4.5Perform
IntegratedChange Control
4.3Direct and
Manage ProjectWork
4.2Develop ProjectManagement
Plan
4.4Monitor and
Control ProjectWork
4.5Perform
IntegratedChange Control
5.5ValidateScope
Enterprise/Organization
ProjectDocuments
Enterprise/Organization
ProjectDocuments
Projectocuments
updates
Verifiedeliverables
Changerequests
ValidatedchangesWoperformanceInformation
Figure 8-12. Control Quality Data Flow Diagram
Licensed To: Maureen MacDonald PMI MemberID: 2720945This copy is a PMI Member benefit, not for distribution, sale, or reproduction.
Quality Assurance:
Performed during the planning and executing phases to confirm that the stakeholders requirements will be met
Quality Control:
Performed during the executing and closing phases to show that the projects acceptance criteria has been met
8.3 Control Quality
What & Why? P
MBO
K p
. 249
2492013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fifth Edition
8 - PROJECT QUALITY MANAGEMENT
8
Inputs Tools & Techniques Outputs
.1 Project management plan
.2 Quality metrics
.3 Quality checklists
.4 Work performance data
.5 Approved change requests.6 Deliverables.7 Project documents.8 Organizational process assets
.1 Seven basic quality tools
.2 Statistical sampling
.3 Inspection
.4 Approved change requests review
.1 Quality control measurements.2 Validated changes.3 Verified deliverables.4 Work performance information.5 Change requests.6 Project management plan updates.7
