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Seminário Transporte e NegóciosGroundforce Portugal

Porto, 22 de Outubro de 2015

We are the national leading ground handling services provider, present in the Airports of Lisbon, Porto, Funchal and Porto Santo,

with 65% market share and over 40 years of experience.

We have a strong and complete set of skills, distinctive in any area of the globe, and we are able to meet your needs with

customizable, efficient and ideal value for money services.

We are internationally certified in the most relevant categories, having lead the way in some of them and remaining forward ever

since.

Overview

Overview

Key Figures (2014)

Flights handled (mvts.) 163.802

Passengers handled 16.700.752

Cargo Handled (ton.) 98.939

Permanent Staff 2.300

Customer Airlines Over 150

Training Sessions 1940

Vision and Mission

Our Vision

To be the most trustworthy handling services provider, offering its clients high standards of Service Quality.

Our Mission

-quality services provider, operating in a modern and competitive society, in which is critical satisfying all the Stakeholders:

To guarantee its customers a high standard of satisfaction and consistency of services; To develop, to train and to motivate its People; To contribute for a better World through its Social Responsibility policies; To deliver value to the Shareholders through an income-producing Company and to prepare for the future based on the

Sustainable Development principles.

Organization

Company Structure

CEO ∙ COO ∙ CFO

Legal AffairsBrand &

Communication

Lisbon

GSE

Management and

Engineering

Audit,

Organization and

Quality

CommercialHuman

ResourcesIT Financial

Safety and

Inspection

Porto

Porto Santo

Board

Madeira

(Funchal)

Quality Policy

To Groundforce Portugal, Quality means:

-

- To continuously improve service quality and customer satisfaction and maximize process efficiency;

- Complying with the Quality standards agreed upon with the customers. The standards are constantly monitored with the aim of supplying information for the revision of the Quality System and the Quality goals.

Service Quality Key Indicators (2014):

Baggage delivery time (minutes)First Bag 14

Last Bag 25

Passenger Satisfaction 92%

Bags Left Behind (1000 Pax) 2

Punctuality 95%

AwardsOur Customers and other independent entities have distinguished us with the following awards:

EXAME Magazine 10th Best Company to Work (2014)

3rd Best Large Company to Work (2014)

Ground Handling Intl.: Ramp Safety Award Europe 2014- Gothenburg

APG, 2014:

British Airways, 2014:

Air Nostrum, 2014: Porto recognized Best Station 2014

Thomson Airways, 2014:

Air Nostrum, 2013: Porto recognized "Best Turnaroud Station 2013"

Sunwing, 2012: Porto recognized "Best Network Station 2012"

Air Nostrum, 2012: Porto recognized "Best Turnaroud Station 2012"

Thomson Airways, 2012: Funchal and Porto Santo "Station with the best service quality"

Monarch, 2012: Funchal and Porto Santo awarded "SPH Champions"

United Airlines, 2012: "United Airlines Silver Award"

Emirates, 2012:

Safety and Security are always first

Groundforce Portugal is ISAGO certified since 2008. We have a well established risk control system, based on the following documents:

- Risk Assessment Manual- Protective Equipment Manual - SERM - Safety and Emergency Response Manual- SHEM - Safety, Health and Environment Manual

We daily coordinate with airlines and airport entities to ensure that all the safety procedures are taking place to guaranty the safe operation of the aircrafts.

Groundforce Portugal is committed to provide the highest security standards for passengers, staff, airport partners and suppliers at all airports and facilities where we are present.

Security procedures in force are being evaluated continuously in order to refine processes capable of delivering improved security services.

Safety & Security

People

Do Excellent, Show Excellence

Groundforce Portugal is proud for its practices in People Management and promotes, recognizes and encourages, in all of its business processes, the systemic integration between the Employee, the Citizen and the Individual.

Our Services

Our Services

We provide solutions for every service, on the ground, for the aviation business.

Ground Handling & Cargo

Management FacilitiesPassenger ServicesRamp and Baggage ServicesLoad Control, Communications and Flight OperationsCargo and Mail Warehousing ServicesSupport ServicesRepresentation, Supervision and Co-ordinationVIP LoungesPersonalized Assistances

Specialized Services

ConsultingTrainingGSE Management and Engineering

Our Services

Passengers

- Passenger check-in- Through check-in with most airlines via Edifact links- Security screening- Excess baggage collection- Lost and found (baggage facility)- Passenger boarding and disembarking- Irregularity handling - Quick Transfers- Customer Service Desk

Our Services

Ramp and Terminal

- Baggage loading and unloading- Baggage collection and delivery- Cargo and mail loading and unloading- Baggage sorting in terminal- Pushback, towing and repositioning- Air start, ground power, cabin heat and ACU- Aircraft cleaning- Toilet and water services- GSE maintenance- Supervision

Our Services

Cargo Services

- Warehousing- Cargo acceptance- Customs entries- Cargo transfers- Sorting- Pallet build and break- Aircraft loading- Import clearance- Freight sales and freight deliveries- Document control- Mail handling- Values and dangerous goods handling- Express service

Our Services

Lounges

Groundforce has developed the Blue Lounge project in order to directly operate VIP Rooms in airports.

A moment between the sky and earth where the passengers have access to an exclusive environment while waiting for their flights.

Our Services

Personalized Assistances

The Personalized Assistances service is meant for Passengers with high standards in terms of comfort, discretion and time management - regardless of airline or ticket class.

We offer you a wide range of services that aim to make the Passenger's experience at the airport the most enjoyable, relaxing and efficient.

Our Services

Specialized Services

Groundforce Portugal has an internationally recognized experience in project management, consulting and training, supported by professional and experienced staff members, always regarding the market and its customers' needs.

We are prepared to endeavor the business model that best suits each situation, each airport and each country.

Contract

management

- Full or partial operational management

Loan Management - Professionals loan for management functions or collaboration

in specific areas

Consultancy Services - Process definition and implementation (administrative and

operational)

- Quality processes and certification support

Training Services - Different training solutions (operational processes,

equipment, systems and technologies, and so on)

Our Services

Professional Training

With the experience, professionalism and know-how of our staff, we believe that we can make a fundamental contribution to training in Ground Handling.

Groundforce Academy was created in 2006 as a professional training centre which provides a vast range of courses in the various areas of the Handling sector:

Passenger Handling: Check-in and boardingPassenger Handling: ReceptionLoad ControlCargo HandlingRamp HandlingBaggage HandlingAirside SafetySecurityDangerous Cargo IATA (All Categories)Cargo Handling: Live AnimalsHuman Factors

Our Services

Equipment Management and Engineering

- Equipment planning for operational and maintenance purposes- Equipment assessment and inspection- Asset management- Maintenance contracts management- Equipment hire management- Transport arrangements management- Equipment specification (pre-purchase)- Refurbishment of used equipment- ULD management

International Experience

We are ready to work in any area of the globe with a team of skilled consultants, with experience in several cultures, business models and specific requirements

Morocco Angola Mozambique Brazil

• Station Management • Station Management• Quality• Corporate Services• Operations• GSE Management and

Engineering

• IT Systems• Corporate Services• GSE Management and

Engineering

• Corporate Services• Operations

Guinea-Bissau Nigeria

• Consultancy• Training

• Training

Customer Expectations

(compared with other means of transport)

CARGO SECURED & SAFE

CARGO ON TIME

AIR CARGO : Customer expectations?

SWIFT HANDLING

AIR CARGO : Customer expectations?

Key Factors?

AIR CARGO: Key Factors

SWIFT HANDLING

Suitable Airport infrastructures and services for Air Cargo Handling (both Aircrafts and Trucks)

AIR CARGO: Key Factors

AIRPORT CARGO COMMUNITY

Gather all Cargo players and create an Airport Cargo Community/Committee

Individually, we are one drop. Together, we are an ocean.

- Ryunosoke Satoro

AIR CARGO: Key Factors

SWIFT HANDLING

Suitable Airport infrastructures and services for Air Cargo Handling (both Aircrafts and Trucks)

Privileged and dedicated accesses for Aircraft and Truck Operation

Dedicated parking positions for freighters, preferably near Cargo Terminals

Provide adequate slots for Cargo Operation (if applicable)

Invest in proper structures (suitable for Air and Truck Operation), with efficient intermodal interfaces

Attractive Airport Taxes for all Cargo Agents: Handlers, Airlines and Forwarders

AIR CARGO: Key Factors

FOCUS IN SPECIAL CARGO

Temperature Sensitive Product

Pharma

Perishable

AIR CARGO: Key Factors

FOCUS IN SPECIAL CARGO

Live Animals Handling

AIR CARGO: Key Factors

FOCUS IN SPECIAL CARGO

Special Operations

Towards efficiency

Cargo 2000 (C2K)

.

C2K developed a system of shipment planning and performance monitoring for air cargo based on common business process and milestones definitions.

Today800,000 shipments Airport-to-Airport monthly.

Through industry collaboration, C2K provides the end to end standard process and quality management to continuously improve the value of airfreight for our customers.

Cargo 2000 (C2K)

What is C2K providing to members today?

methodology

A tool to provide enhanced track & trace functionalities, including management of irregularities, and proactive alerts in case of deviation from transport plan

A tool to define, improve and standardize internal processes following best practice recommendations and define common processes and procedures with industry partners in the supply chain including facilitation of standard SLAs

A tool to prepare for implementation of paperless transportation processes such a efreight/e-AWB C2K was developed with paperless Cargo in mind

Groundforce Portugal is Cargo 2000 GOLD MEMBER

Cargo 2000 (C2K)

Groundforce Air Cargo Focus Group

Information Technology (IT)

Information Technology (IT)

Working Together with International Players

Groundforce is partner of Eurosky project, a research project, partly-funded by the European Commission, to develop a Single European Secure Air-cargo Space

EUROSKY will deliver a high impact programme for improved air-cargo security and facilitation to safeguard international supply chains and the security of citizens whilst fostering international co-operation and a broad stakeholder engagement from all segments of the industry.

EUROSKY brings together 22 partner organizations, representing a broad cross-section of the European air cargo and research sector, in a user led consortium capable of providing solutions for by industry.

Information Technology (IT)

Working Together with International Players

Rapiscan: profiling cargo accepted, in order to develop a an enhanced screening algorithm Objective: decrease number of black spot alarms;

DARC ALARM: Term invented by Rapiscan that means Dense Area Recognition Capability

Rapiscan: detection systems

Groundforce Project:IT system thatsupport E-CSD

Information Technology (IT)

CSD: Consignment Security Declaration

Why E-CSD?

An electronic certificate comprised in a FWB message

Paperless strategy

Cost reduction

Tracking (who secured what consignment, how and when)

Several Layers of information (Security Departments or Authorities can view in real time copy of screened image)

Can be printed out from the electronic message, to be used within players that do not have a compatible IT system

Thank you!

your future is to create

- Abraham Lincoln