7/25/2019 Senior Manager Products In Portland Oregon Resume
Kenneth Hopkins
1/2
PROFESSIONAL
SKILLS
WORKH08/2013 to 10/2015
01/2012 to 08/2013
12/2008 to 12/2011
09/2004 to
10/2001 to
KENNETHHOPKINSSAN JOSE, CA 95117
Cell: 510-205-2292Email: [email protected]
UMMARY
Management professional effective at building highly-motivated
teams, as well as leading cross-
functional teams in a fast-paced environment. Effective in
driving cross functional improvementand expertise, and client
satisfaction and loyalty.
Extensive leadership experience Exceptional communication and
presentation
Agile/Scrum management skills
Manage and build multiple teams HR industry knowledge
Cognos, JIRA, Peoplesoft, CRM Effective problem solver
Senior Manager, Products
TriNet HR CorporationSan Leandro
,CA
Managed team of product managers to successfully upgrade
Onboarding/Implementationand Leave/Time off Management for 250MM
productLed cross functional team responsible for implementation of
new FSA product across key
product lines.Played key role in the transformation of the
organization into a products team utilizing AgilemethodologyDrove
product focus and release strategy for acquired company
Product Manager
TriNet HR CorporationSan Leandro, CA
Successfully released TriNet's first mobile application. Drove
usage to 20% of user baseLed the team to release first enterprise
level Cognos based reporting and analytics
applicationPartnered with Sales to increase close rates and NPS
scores
Drove vendor management and 3rd party product enhancement
Account Services ManagerTriNet HR CorporationSan Leandro, CA
Drove client satisfaction through managing teams both locally
and remotely
Spearheaded process improvements to reduce client hold times
Reorganized phone queue to increase client-representative
communication and relationshipLed cross functional efforts to
improve onboarding and implementation of new customers
Customer Service SupervisorTriNet HR Corporation
San Leandro, CA
Managed 19 account managers in 2 locations
Participated with operational leadership to increase task
efficiency
Drove improvement in KPI reporting leading to increases in
adherence to operational goals
Led cross functional team of supervisors driving initiatives and
improving operational
processes.
Support Services Manager
Visual Systems Group, Inc. Los Gatos, CA
Managed Help Desk, Project Managers and IT OperationsImproved
Help Desk proficiency in troubleshooting customer issues, resulting
in increase ofcases closed by Help Desk from 40% to 75%
Improved process efficiency to increased integration completion
rate among project
S
ISTORY
12/2008
08/2004
7/25/2019 Senior Manager Products In Portland Oregon Resume
Kenneth Hopkins
2/2
10/2000 to
1996 to 2000
1989 to 1992
EDUCATION
1989
C
managers by 80%.Created online tools for field engineers and
services team members
Knowledge Analyst (contract)Sun MicrosystemsNewark, CA
Managed 75% of all service methodology projects produced in
Professional ServicesKey participant in design of tool to automate
creation of service methodologyRan pilot, acceptance, and rollout
of service methodology tool
Manager, Network OperationsVision I.T.San Jose, CA
Initiated process improvements and certification program to
increase video bridging revenufrom $20,000 to $100,000 per year
Revamped maintenance renewal processes to increase renewals by
$500,000 annually
Led cross functional process to redesign CRM using Lotus
Notes
District Program ManagerDigital Equipment CorporationSanta
Clara, CA
Drove client adoption of online ordering tools, resulting in
quarterly savings of $1 million in
CODB
Led and trained team in presenting and converting clients to new
online ordering channels
Managed process for distributing licensed software for chief
client.
Bachelor of Arts: Biblical StudiesFaith Bible College-San Jose,
CA
Certified Scrum Product Owner - 2015, Scrum AlliancePragmatic
Marketing Level III - 2015, Pragmatic Marketing
10/2001
ERTIFICATIONS
