Senpiper Last Mile921 Regus Olympia Platina, IX floor, Plot 33-B South Phase, Guindy Industrial Estate, Chennai, Tamil Nadu +91-8754595449 Jaipur 401, Diamond Tower Ajmer road, Purani

Senpiper Last Mile

Manage your extended stakeholder like never before

Senpiper TechnologiesUnified. Fast. Secure.

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Senpiper in numbers

copyright © 2020 by Senpiper technologies private limited. 2

35K+Registered Users

500+Processes deployed

2Mn+Data points captured

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Hi

Speed up your digital journey with Senpiper

Collaborative workflowsChat based workflows eliminating inefficient communication

Powerful monitoring & insightsConfigure any report in a few clicks, swift decisions based on insights

Versatile platform, built for scaleHandle all use-cases, cover all processes, support large user base

Fast deploymentAfter integration & set up, any workflow can be rolled out in 1-2 days

Easier AdoptionPull from employees, minimal training req, lesser change management

Integration with everythingIntegrate your ERP, IOT data, emails, and all other IT databases


End to end digitization of any workflow can be delivered up to 80% faster than custom development

Hi

Typical Scenario Lack of end mile connectivity

ERP/CRM, though useful for sales processes, is not effective for field force monitoring


In a typical manufacturing plant central ERP is not linked to all the processes. So teams rely on email, paper, excel etc. which leads to broken workflows and business critical data spread across systems.

ERP/CRM

IT Team

Middle

management

Business head

Central officeManual LogsEmail

Excel Supervisor/Zonal

manager

Manual LogsEmailWhatsApp

Field AgentsClient

Performance Reports/Policy

documents/ Training material

Potential issues

Performance Reports/Policy

documents/ Training material

• No Network Zone

• Asset Pilferage

• Mock

Location/False

Attendance

• Data forgery

• Lack of training

• No customer

benchmarking

• Missing automated

alerts and actions for

different customer

segments

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No Bulk assignment of tasks: Zonal managers/ supervisors dependent on the manual assignment of tasks to agents

Rigid organizational hierarchy: Restricted support for change or updates in an organizational hierarchy

Unpredictable SLA adherence: Patchy support for real-time or scheduled alerts, automatic task assignments and, scheduled reminders

Broken office to field agent communication: Difficulty in broadcasting information like training materials, Policy updates or any corporate communication to field agents

Inflexible reporting: restricted support for change or updates in organizational hierarchy

Failures in no network zones: Infeasible to capture business-critical data in no network zones or remote areas

Iffy Agent productivity tracking: No geo-tracking, location-based attendance, leave management leads

Minimal pilferage monitoring: Inability to detect mock locations, lack of OTP verification support or information delivery confirmation


Fragmented systems leave a lot to be desired

Hi

Therefore we need a

NEW APPROACHto unlock true potential

of digital

transformation.

Mobile

Based

Integrated

Solutions


Dashboards

Tracking

Digital Apps

Collaboration

Enabling last mile tracking of Assets and people.

Easy collaboration with all the stakeholders in real-time

Unified reports to create actionable alerts

Quickly creating multiple applications on mobile

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A cultural shift Fully integrated system

Eliminate all manual work and digitize end to end workflows from request for proposal to payment


Training and

development

ERP

Productivity

tracking

Continuous

monitoring

Field agents

Customer view

Business Head

ClientsIT team

Supervisors/Zonal

managers

One

resource

Hi

How it works

And a seamless Integration with SAP, Oracle and Microsoft Dynamics.

Minimal deployment time

Enables deployment of any process in near real time with its in-built UI

workflow engine.

Real timeCollaboration

Intuitive chat like interface designed to

easily collaborate with stakeholders across

devices .

Powerful trackingand Analytics

Unified reporting dashboards designed to

get the actionable insights to trigger

automated workflows

Key Principals


Real time deployment of processes...


Intuitive workflow managerCreate and update workflows in real-time to minimize the development cost.

Automated actionAutomated triggers and auto assignment of tasks to users on anomaly detection.

Data from anywhereAny user. Any API. Any device. You bring the data; we will bring the unified experience.

… to ensure last mile collaboration on the go…

Chat InterfaceAllow users to collaborate over a chat interface and lower

your training costs.

Access Control Assign roles and permissions to the right stakeholders so that sensitive information never reaches wrong hands.

Device AgnosticWe take care of all the technical complexities so that your can work effortlessly across all devices.


…with Real-time analytics

Actionable InsightsGenerate customized real-time reports of multiple processes across system to trigger real time alerts and workflows.

Dynamic VisualizationSimplify complex reports and view in your favorite formats for actionable analysis.

Data in any systemReconcile data for all your processes in any ERP system with our exhaustive suit of Integration with SAP and Oracle.


Hi

Features

Forms

Form builder with user defined logic

Multimedia fields(Audio/Video/QR etc.)

Offline to online sync

UI Configuration

API integration(Push and pull data)

Chat

Roles based message access within a group

Threaded reply based conversation

Upto 10,000 users per group

Workflows

DIY UI Builder

Integration with multiple systems

API controlled workflows

SLA and TTL support on every

step

Automatic escalation and compliance

reports

Documents

Search on tags/metadata

Documents Versioning

Access controlled

directory structure

Roles and scopes definition

Analytics

Third-party data consolidation

Get location based reports

Pivot table and lookups

Large variety of Graphs &

Visualizations

Slice & dice even on mobile


Polls & broadcasts for effective engagement

Create templates for emails

Security settings like auto-delete &

archival

Case study: Field force monitoring

A central government organization in partnership with Senpiper technologies

Business case

A central government organization with 11,000+ training centers across 29 states conducting

training for over 39 lakh people needed to monitor the quality of learning centers. As a result, they

developed several custom applications, but this strategy didn't work due to the following issues:

• The custom applications couldn't handle "no network zones" or locations with poor connectivity

• Lack of flexibility in managing/changing different groups and data schema.

• Applications couldn't auto-scale to handle volume spikes at different times

• Limited and manual reporting for agent productivity

• No mechanism to connect with center owners for feedback

So, the team was struggling to effectively monitor the whole process .


Single Platform Multiple Applications

01

02

03

Continuous monitoringAutomated assignment of tasks, real time or scheduled alters and reminders.

Central office communicationBroadcast HR announcements/policy communication/marketing collaterals directly to agents

… Several other servicesAutomated bulk assignment of tasks, reports on mobile and other custom requests on demand04

360 degree partner viewPartner benchmarking comparisons. Automated alerts and actions for different partners

05

06

07

Agent availability managementDetect mock locations, real-time travel route maps with geo location and leave management.

Agent productivity trackingUnified dashboard view of working hours reports, client locations visited and tasks completed in a day

Voice of agentsEnabled agents to share concerns and feedback in real time with key stakeholders via polls and surveys

08

Learning and DevelopmentSharing of online training videos, manuals. Conduct test assessments of agents.


Value created


8K+ 6X 75%

Training centers monitored Faster auditing process Reduction in cost for per center audit

What our customers say about us

17-Apr-20 copyright © 2019 by Senpiper technologies private limited. 17

““The Senpiper platform has helped us bring more vigil to the various programmes we

have implemented under the Skill India Mission. Information from all 8000 + training

centers reaches us in real time helping us in effectuating the desired results””

Pravi KapoorHead of monitoring

NSDC

Appendix

Product Library


Enhance productivity with our 75+ powerful applications across all areas of business

….. many more use cases available on request

Plant digitization

• Facility maintenance• Industrial security management• Hazard prevention and control• Asset movement tracking

Vendor connect

• Vendor ticket management • Reverse auction management • Notes for approval • Template management

Finance Control

• CFO’s dashboard • LC lifecycle management• BG lifecycle management• Forex cover

Experience Management

• Corporate Communications • Learning and development• Employee Engagement• Employee Self-Service

Security and availability

We have designed the Senpiper One Resource platform keeping scalability,

security, and performance in mind. Utmost care has been taken in design and

development of the system to ensure we meet our clients’ most stringent

requirements in availability, performance and security.

This document highlights some of the audits we frequently run on our system to stay

up-to-date in terms of security. We are also certified by a CERT-in empaneled

auditor to make sure we have mitigated almost all the security vulnerabilities.


World class TLS encryption

• Industry standard SSL certificate

• Configuration with best practices

• Only HTTPS access

• Mozilla SSH standard compliant

• State-of-the-art cipher suite

• SSH access through public keys only

• 1024-bit key size

• No root login permitted


Mozilla web security standard compliant


• Mozilla web security compliant

• Strict referrer policies

• Cookie-free application

• Cross-site-scripting mitigation

• Strict content policies

• Cross-frame protection headers

Monthly Uptime SLA of > 99.95%


Overall Uptime of > 99.95%

Uptime SLA Number of Months since Feb, 2019

100% 3

> 99.9% 4

> 99.8% 1

7 out of 8 months have an uptime SLA of > 99.9%

*Calculated over a period of 8 months from Feb’19 to Sep’19

## Scheduled downtime in month of May, 2019 for major upgrades to multiple

components


Thank You

[email protected]

GurgaonB-15, Sector 32,

Gurgaon, Haryana

+91-9810454294

+91-8506070424

Chennai921 Regus Olympia Platina, IX floor,

Plot 33-B South Phase,

Guindy Industrial Estate,

Chennai, Tamil Nadu

+91-8754595449

Jaipur401, Diamond Tower

Ajmer road, Purani Chungi

Jaipur, Rajasthan

+91-9166744448

Mumbai603, 6th Floor, Jai Antariksh,

Makwana Rd, Marol,

Andheri East, Mumbai,

Maharashtra 400059

+91-7738897331

www.senpiper.com