Server Administrators Guide Hp

1SERVER ADMINISTRATORS GUIDE

Nuance Communications, Inc. All rights reserved. Subject to change without prior notice.

2System Requirements.......................................................................................................... 3Installing Prerequisites........................................................................................................ 4Pre-Installation Device Configuration ................................................................................ 5Setting up the Network Environment ................................................................................. 5

IP Addresses and Host Names ........................................................................................ 5Checking your IIS settings.............................................................................................. 5Creating temporary storage for scanned media files....................................................... 6Providing SMB access to Temporary Storage ................................................................ 6Increasing Security for the Shared Folder ...................................................................... 9

Creating the users subfolders................................................................................... 10Setting the proper per-user permissions.................................................................... 10Using a hidden share................................................................................................. 10

Checking SMB access................................................................................................... 10Creating an FTP folder.................................................................................................. 11Checking FTP access .................................................................................................... 13

Installation alternatives ..................................................................................................... 14Interactive Installation ...................................................................................................... 15

MSI ............................................................................................................................... 15Service setup with the Administration application ....................................................... 15Installing the PaperPort PSP configuration file on a device ......................................... 16

Installing through the device's embedded WEB server ............................................ 16Steps to launch the Administration Tool ...................................................................... 18Using the Administration Tool ..................................................................................... 18

Example Scenario ..................................................................................................... 18Administration Steps................................................................................................. 19

Setting the device working folder ......................................................................... 19Repository Changes .............................................................................................. 20User management.................................................................................................. 20

Customized installation (advanced).................................................................................. 24Extract product files to a specific folder ....................................................................... 24

Installer command-line parameters........................................................................... 24Set-up Web Services in IIS web site............................................................................. 25Check the correct setup of Web Services in IIS ........................................................... 31

Troubleshooting tips ......................................................................................................... 34

3Welcome and thank you for choosing our software. This document will give youguidance on how to install the product. It covers the following areas:

- System Requirements- Setting up Network Environment- Interactive Installation- Setting up PaperPort PSP service- Customized installation (advanced)- Installer command-line parameters- Trouble shooting tips

This Guide shows screen pictures made with Windows XP. The appearance may varyunder other Operating Systems.

System RequirementsTo install the software, your system has to meet the following requirements:

- Operating system: Microsoft Windows XP Professional SP2, MicrosoftWindows 2003 Server SP2

- Microsoft Internet Information Services (IIS) 5.0, 5.1, or 6.0 installed with "WorldWide Web Services" and "FTP services"

- Microsoft Internet Explorer 6.0 or above- Microsoft .NET Framework version 2.0- Web Services Enhancements 2.0 SP3 Runtime for Microsoft .NET

4Installing PrerequisitesAvailability of system prerequisites:Microsoft Internet Information Services (IIS) 5.0, 5.1, or 6.0 is available from theWindows installation CDMicrosoft Internet Explorer 6.0 or above; Microsoft .NET Framework version 2.0 isavailable from the Server CD or from Windows UpdateWeb Services Enhancements 2.0 is available from the product installation CD under thefolder [PREREQ\Microsoft WSE 2.0 SP3 Runtime.msi]

Install prerequisites as instructed by the components own documentation.

Notes:- Windows XP Home Edition is not supported, because Internet Information

Services is not a part of this operating system.

5Pre-Installation Device Configuration

PaperPort PSP is built on top of HP Imaging and Printing Open eXtensibilityPlatform for Devices (OXPd:Workflow). This platform is formerly known asDXP, Device eXtensibility Platform; or DSC. This guide refers to the

technology as OXPd:Workflow, but the abbreviations DXP and SDC are also used,wherever necessary.

Before installing and using PaperPort PSP you need to make sure that OXPd:Workflow isinstalled on the device. This is included in the firmware of some HP devices (no separateinstallation is required.) Other devices do require the installation of OXPd:Workflow. Fordetails consult your device documentation.

Setting up the Network Environment

To utilize the full functionality of the product, you have to identify a file server in yournetwork that is accessible via SMB (and optionally FTP) protocols. (This file servercan also be used as a PaperPort PSP server.)We recommend that you install the product to a server with a static IP address. Thefollowing description is based on such a scenario.

FTP access is not necessary in all cases: whether you need it or not depends onyour Administration Tool settings. SMB, however, is obligatory, sinceDesktopDeliveyPSP can only access the temporary media storage through this.

The configuration steps presented here describe only Windows and IIS based SMB andFTP process. If you are using the product on a different system, consult your productdistributor.

IP Addresses and Host NamesPaperPort PSP supports IP addresses as well as host names. In general, you are free to useeither for identifying the device, server, etc. However, there are cases when host namescannot be properly resolved (e.g. clients, the server, the device(s) are in differentworkgroups, etc). In such scenarios, only use IP addresses when

- installing the server- accessing the Administration Tool- setting the repository parameters in the Administration Tool, or- specifying the PSP Server in DesktopDeliveryPSP.

Checking your IIS settings1. Open the IIS Administrator console: Click the Windows Start menu then choose

Control Panel > Administrative Tools > Internet Information Services2. In the IIS administrator console select (local computer)/Web

Sites/Default Web Site.

63. Click the Action menu item and select Properties. The Default Web SiteProperties dialog window appears.

4. Make sure that in the Web Site tab the IP Address is set to that of the productinstallation target server. (i.e. It is the same as the one in the Server Informationdialog (Host address field) of the product installer.)

Creating temporary storage for scanned media filesNote: Folder names and paths used in this text are only illustrations. You are free to makeyour own choices.Create the directory C:\temp\PaperPortPSPTemporaryStorage in windowsexplorer. Scanned media files will be stored here until DesktopDeliveryPSP startsprocessing them.

Providing SMB access to Temporary StorageMake sure you first disable the folder option Simple file sharing (recommended) inFolder settings on Windows XP. (To learn more about advanced folder settings refer toyour operating system manual.) Without enabling advanced file sharing you will not seesome dialog boxes referenced in the following section.Note: the server file system must be NTFS.

7To provide SMB access to Temporary Storage:

1. Open Windows Explorer and browse to C:\temp\2. Select or create the folder [PaperPortPSPTemporaryStorage]3. Click: File > Sharing and Security...4. In the Sharing pane of the Properties dialog box mark the Share this folder radio

buttonType in the following parameters:Share name: PaperPortPSPTemporaryStorageComment: Temporary media storage for Nuance PaperPort PSP Solution(The names given here are examples, and this guide uses them for reference.)

5. Click the Permissions... button. The Permissions forPaperPortPSPTemporaryStorage dialog appears.

6. Make sure that the Allow check box is marked at Full Control for the Everyoneuser group. Leaving access open to Everyone on the shared folder isrecommended to allow for easy administration and friendly user experience withthe solution. To raise the security level, administrators can choose to followadditional steps in order to limit access to the shared folder root. These steps aredetailed later in the Increasing Security for the Shared Folder chapter in thisguide.

87. Click OK to close this dialog.8. Select the Security pane.9. Click the Add... button.10. Enter Everyone and click OK to close add wizard.11. Select the Everyone item in Group or user names list box.12. Below the list box click the Full Control Allow checkbox.

913. Click OK. You have finished setting up SMB access to the folder[PaperPortPSPTemporaryStorage].

Enabling the "Everyone" group to access the directoryC:\temp\PaperPortPSPTemporaryStorage with full control is necessary becauseproduct users may belong to different domains, and they will all have to create and deletescanned media below this folder.

Increasing Security for the Shared FolderLeaving access open to Everyone on the shared root folder is recommended to allow foreasy administration and friendly user experience with the solution: DesktopDeliveryPSPclients can automatically register themselves on the PaperPort PSP server when users arerunning the Personalized MFP Scanning Wizard.

DesktopDeliveryPSP runs using the identity of the logged-in user and needs to gainproper access to the users subfolder in the shared area used for Personalized MFPScanning. After the users subfolders are created and the proper per-user permissions areset on them, administrators can limit access to the shared folder root. The onlyrequirement is that the group Everyone has to have List Folder Contents permissiongranted for this root folder.

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The suggested approach to increased security is as follows:1. Set up the server component as described in this guide, with full access to

Everyone on the shared root folder.2. Create the users subfolders3. Set the proper per-user permissions for the users subfolders4. Limit the access to the shared root folder.

Creating the users subfoldersAdministrators can create users subfolders manually or using a script. Each subfoldermust follow the - format.

Users subfolders are auto-created by the Administration Tool when users are added tothe PSP Server. See the corresponding chapter in this guide for the details on how to addusers.

Clients can automatically create their own subfolders by running the Personalized MFPScanning Wizard of DesktopDeliveryPSP on the client machines.

Setting the proper per-user permissionsEach subfolder must have permissions set so that the given user couldread/write/list/modify folder contents. For instance, the user SOMEDOMAIN\someusermust have full access permissions set in the security tab for theSOMEDOMAIN-someuser subfolder.

Administrators must also choose an appropriately secure method for allowing the MFP towrite to each users subfolder. The device account specified under the Repository tab inthe Administration Tool is used by the device to store the scanned documents in theusers folders. This account has to have write access to all of the users subfolders.

Using a hidden shareIt is also good practice to create the shared root folder as a hidden share. To learn moreabout hidden shares, consult this Microsoft Knowledge Base Article:http://support.microsoft.com/kb/314984/

Checking SMB access1. Open Windows Explorer and navigate to \\\PaperPortPSPTemporaryStorage. Your shared folder is accessed viaSMB.

2. Create a new folder (name it Test).

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3. Copy a file into this directory.4. Make sure you do not get any error messages.5. Delete the Test folder.6. Choose another computer in your network and navigate to \\\PaperPortPSPTemporaryStorage7. Create a new folder (name it Test).8. Copy a file into this directory.9. Make sure you do not get any error messages.10. Delete the Test folder.

Your SMB configuration is now complete.To set up FTP access as well, proceed as follows:

Creating an FTP folder1. Open the IIS Administrator console: Click the Windows Start menu then choose

Control Panel > Administrative Tools > Internet Information Services2. In the Administrator console, select and choose FTP Sites.3. Select: "Default FTP site". (At this point you may choose to create a new FTP site

for Nuance product services or to use an already existing one.)4. Click Action > New > Virtual Directory...

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5. The Virtual Directory Wizard appears. Set up your virtual directory with thefollowing parameters:

- alias: PaperPortPSPTemporaryStorage- directory: C:\temp\PaperPortPSPTemporaryStorage- permissions for this directory: read and write checked.

6. Click Finish to complete the wizard.

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Checking FTP access1. Open Explorer and type: ftp://:/PaperPortPSPTemporaryStorage/ Your file server is accessed via FTP inyour browser.

2. Create a new folder (name it Test).

3. Copy a file into this directory.4. Make sure you do not get any error messages.5. Delete the Test folder.6. Close your browser.7. Choose another computer in your network and browse to

ftp://:\PaperPortPSPTemporaryStorage8. Create a new folder (name it Test).9. Copy a file into this directory.10. Make sure you do not get any error messages.11. Delete the Test folder.

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Installation alternativesThere are two alternatives to install the product: interactive and customized. Interactivepresents you with a wizard-like interface, whereas customized is recommended foradvanced users. You can use either one to install the product.

To install the product use:

either Interactive installation or Customized Installation.

The installer of the server components is located in the root of the Server CD.After successful installation, a shortcut will be added to Start Menu > (All) Programs >Nuance > PaperPort PSP:

- Administration Tool

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Interactive Installation

Tips before starting:- It is recommended to take notes about each installation step to make it easier to

restore your system or to roll back installation in case of a failure.- Interactive product installation will create a virtual directory called "DDPSP".

MSIOnce you have set up the proper network environment, use the following command lineto automate the process of product installation:

"PaperPort PSP.msi"During the installation make sure that the Host address is the same as the IP Addresson the Web Site tab in the IIS Management Console.

Service setup with the Administration application

Your Application Server and FTP folder/SMB shared folder are now ready to beregistered to the devices. First collect some information about your network and yourdevice to proceed:

Device properties:Type: ............................... (e.g.: HP LaserJet M4345 MFP)IP address: ......................... (e.g.: 10.140.24.30)Administrators User NameAdministrators Password

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Application server properties:IP address (or name): ............... (e.g.: 10.140.1.1, or rocket)Administration Tool URL: ......... (e.g.: http://10.140.1.1/DDPSP/admin)

File server properties:IP address (or name): ............... (e.g.: 10.140.1.1, or rocket)SMB share path: ..................... (e.g.: \\rocket\PaperPortPSPTemporaryStorage)FTP access path: .................... (e.g.: ftp://rocket/PaperPortPSPTemporaryStorage)

All examples are illustrations only and have to be replaced with your own environmentsettings.

Installing the PaperPort PSP configuration file on a device

The PaperPort PSP configuration file interpreted and used by the device isDDPSP.xml. It is accessible through the DDPSP/UI virtual folder of the PaperPort PSPserver using the following URL:

http:///DDPSP/UI/ddpsp.xml(For instance if the server is installed at the IP Address 10.140.1.1, the configuration fileURL is http://10.140.1.1/DDPSP/UI/ddpsp.xml)

This file describes the location of the PaperPort PSP server and how the device shouldcommunicate with it. The device has to have access to this XML file so that thePaperPort PSP service can be offered on the device panel.

There are two different ways to configure how the device accesses this file:1. Push method: the file is uploaded directly to the device2. Pull method: the device is set up to poll the configuration file

This guide describes the pull method only, but you are also free the use the push methodif it suits the working environment better.

If you use the push method, the configuration xml file (located in the UI sub-folder of theserver installation folder: by default, this is c:\Program Files\Nuance\PaperPort PSP\UI)needs to be accessible directly through the server computer's file system.

This guide describes browser-based installation steps that is, when you communicatedirectly with the devices embedded web server.In case you use different tools for device and configuration file management (for instanceWeb Jetadmin) consult the documentation of your chosen tool.

Installing through the device's embedded WEB server1. Launch your browser and enter the IP Address of the device (e.g.

http://10.140.24.30)

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2. Log In to the device, using the device administrator's credentials3. Select the "Digital Sending" tab at the top4. Select the "OXPd:Workflow" or the "SDC" item from the left menu5. Find an empty slot in the URL Polling Service section6. Enter the URL of the PaperPort PSP configuration XML file (e.g.

http://10.140.1.1/DDPSP/UI/ddpsp.xml)7. Click on "Apply URL Polling Service Settings"8. Click on the "Force Update Now" button at the bottom in the Force Update

section

The appearance of the above page may slightly differ depending on the deviceand the firmware version installed.

We recommend that you check the device log after a forced update. Use the remoteHTTP interface with the GetLog command (http://10.140.24.30/hp/device/sdc?GetLog)to acquire the device log and examine the last few log lines.

Log Examples:For a successful configuration file installation[INFO] Loaded configuration: http:// 10.140.24.30/DDPSP/UI/ddpsp.xml

For a failed configuration file installation

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[WARNING] Unable to get document at http://10.140.24.30/DDPSP/UI/ddpsp.xml

Steps to launch the Administration Tool

Launch the Administration tool

1. Choose Start Menu > (All) Programs > Nuance > PaperPort PSP > DD PSPAdministration Tool or type the Administration Tool URL(http://10.140.1.1/DDPSP/admin) into a browser.If IIS is not permitted to serve dynamic content, you may get HTTP Error 404 -File or Directory not found on Windows 2003 Servers. For guidelines on how toresolve this problem, see http://support.microsoft.com/kb/315122.

2. Depending on your network security settings, an authentication dialog maydisplay. Log in as an administrator (the administration task involves modificationof local files).

3. Select your UI language from the following: English, French, Italian, German,Portuguese or Spanish.

Using the Administration Tool

In the following section, we present a typical use case of this tool for systemadministrators.This is only a working example to walk you through the steps most commonly used.Your actual administration activity is likely to differ from the one you find here.

Example Scenario

Suppose that the company purchases or rents one or more devices. A single device isusually enough for small and medium size businesses, while larger organizations mightneed several more devices.

The device(s) are delivered and set up by an external expert with the help of thecompanys IT expert. This way, the IT professional will know the IP address andadministrator login information.

Optional software components for instance, the current package are installed and thenetwork infrastructure is created. The PaperPort PSP administrator role is assigned to aperson with sufficient knowledge and experience (can be the same IT professional).

Administration Steps

Setting the device working folder

The next step is to set the working folder of the device. This is where images willtemporarily be stored.

1. Click the Repository tab (at the top).2. The Repository page is displayed

3. In most4. Enter th

use to redevice aas the w

1

3

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cases, the SMB protocol is used: pick te information of a shared folder along wach this location. It is a well establisheccounts, so the administrator is expectehole concept.his optionith an ac

d methodd to know

5.count that the device willto use shared folders andthis information as well

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5. Click the Store Settings button.Initial server administration is done, the system is ready to work.

For full functionality, client side installation is also required.

Repository Changes

Protocol and file transfer location changes are not quite frequent (c.f. email systemchanges within an organization). However, the Administration Tool gives you the optionto do this.To change the file transfer location and protocol1. Click the Repository tab (at the top).2. Change the protocol and other information.3. Click the Store Settings button.

User management

Administrators are usually not required to manage user lists, because clients are able toautomatically register themselves and use the system without any administratorinteraction.On the other hand, we provide an administration tool to add/remove users to/from thesystem.

To add users1. Click the Users tab (at the top)2. The User Management page is displayed with the list of already registered (manually

by the administrator or automatically by the clients themselves) users.

1

3.1

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3. To add a single user manually3.1. Pick the Add users manually option3.2. The page changes to this

3.3. Enter user information.3.4. Click the Add User button.3.5. The page reverts to the user list.

4. To add several users4.1. Pick the Add users from LDAP option4.2. The page changes to this

3.3

3.4

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4.3. Provide the LDAP server and its access parameters.4.4. Click the List Users button.4.5. The list at the bottom is populated with the entries matching the filter.4.6. Select several users and click Add Selected Users,

orPress the Add All Users button

4.7. The page reverts back to the user list.

4.1

4.3

4.4

4.5

4.6

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5. To remove users5.1. Click the Users tab (at the top)5.2. The User Management page is displayed with the list of already registered

(manually by the administrator or automatically by the clients themselves) users.

5.3. Mark the appropriate boxes in the Mark for deletion column.5.4. Decide if user data should be deleted (mark the checkbox in the yellow field

below the table).5.5. Click the Delete Selected Users button.5.6. The table updates to reflect the changes.

6. Start using the PaperPort PSP solution

5.1

5.3

5.45.5

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Customized installation (advanced)

Customized installation is recommended for advanced administrators. To install theproduct this way, follow the steps below.

IMPORTANT: It is an imperative that all prerequisites are already installed before youperform the following steps.

Extract product files to a specific folderUse the following command line to extract application files to a dedicated folder:msiexec.exe /i "PaperPort PSP.msi" /IIS=0

SERVERIPADDRESS="???.???.???.???:??" INSTALLDIR="?:\????"

Installer command-line parametersIIS Interaction with IIS.

IIS=0: Extract into a specific folder and donot interact with IIS.IIS=1: Extract into a specific folder andinteract with IIS to register the virtual folders.

SERVERIPADDRESS You need to specify the IP address of thecomputer and a port number.

INSTALLDIR C:\Program Files\Nuance\PaperPort PSP(Destination folder for product files)

PREREQ_IIS_INSTALLEDONPORT80 Interactive installation may fail with thefollowing error Check if your IIS isconfigured to listen at port 80. To install theapplication without this check refer to the

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Server Administrator's Guide. Installation willnow abort. Use this command line parameterto disable the check.

If SERVERIPADDRESS is specified, the appropriate files will be replaced with the onescontaining the specified IP address. Otherwise, you have to modify some files manuallyafter installation: these are listed in the next section. If you do not specify a server IPaddress and port number, the name of your computer will be used by default.

When PREREQ_IIS_INSTALLEDONPORT80=2 is specified, the IIS settings are notchecked and the Check if your IIS is configured to listen at port 80. installer errormessage is suppressed.

It is also a good practice to turn on installer logging and to check the log file afterinstallation. We suggest consulting the Windows Installer documentation on the lvx* command line parameter and its usage.

Set-up Web Services in IIS web site1. Create a base virtual directory

1. Click the Windows Start menu then choose Control Panel > AdministrativeTools > Internet Information Services

2. Select /Web Sites/Default Web Site3. Click: Action > New > Virtual Directory...

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4. The Virtual Directory Wizard appears. Set up your virtual directory with thefollowing parameters:o alias: DDPSPo directory: C:\Program Files\Nuance\PaperPort PSP (or the directory you

have specified by the INSTALLDIR property)o permissions for this directory:

read, run scripts (such as ASP) and browse checkedwrite and execute (such as ISAPI applications or CGI) unchecked

5. Click Finish to complete the wizard.

On Windows XP perform the following additional steps

6. Select this new DDPSP virtual directory.7. Click Actions > Properties. The Virtual directory properties dialog appears.8. Select the "Low (IIS Process)" Application protection option.9. Click OK

2. Create a virtual directory for product administration1. Select the DDPSP virtual directory.2. Click Action > New > Virtual Directory...

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The Virtual Directory Wizard appears. Set up your virtual directory with thefollowing parameters:o alias: admino directory: C:\Program Files\Nuance\PaperPort PSP\admin (or the

directory you have specified by the INSTALLDIR property)o permissions for this directory:

read, run scripts (such as ASP), execute (such as ISAPIapplications or CGI) and write checkedbrowse unchecked

3. Click Finish to complete the wizard.4. Select this new DDPSP\admin virtual directory.5. Click Actions > Properties. The Virtual directory properties dialog appears.6. Select the Directory Security pane.7. Click the Edit button under the Anonymous access and authentication

control section. The Authentication Methods dialog displays.8. Uncheck the Anonymous access checkbox.9. Check the Integrated Windows authentication checkbox.

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10. Click OK to close the Authentication Methods dialog.11. Select the ASP.NET pane.12. Choose 2.0.50727 in the ASP.NET version combo box.

13. Click OK to finish setup.


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14. Select this new DDPSP\admin virtual directory.15. Click Actions > Properties. The Virtual directory properties dialog appears.16. Select the "Low (IIS Process)" Application protection option.17. Click OK

4. Create the Product service virtual directory1. Select the DDPSP virtual directory.2. Click Action > New > Virtual Directory...

The Virtual directory wizard displays. Set up your virtual directory with thefollowing parameters:o alias: UIo directory: C:\Program Files\Nuance\PaperPort PSP\UI (or the directory

you have specified by the INSTALLDIR property)o permissions for this directory:

read, run scripts (such as ASP), execute (such as ISAPI applications orCGI) and write checkedbrowse unchecked

3. Click Finish to complete the wizard.4. Select the DDPSP\UI virtual directory.5. Click Action > Properties. The UI Properties dialog appears.

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6. Select the Directory Security pane.7. Click the Edit button under the Anonymous access and authentication

control section. The Authentication Methods dialog displays.8. Mark the Anonymous access checkbox.9. Mark the Integrated Windows authentication checkbox.

10. Click OK to close the Authentication Methods dialog.11. Select the ASP.NET pane.12. Choose 2.0.50727 in the ASP.NET version combo box.

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13. Click OK to complete setup.


14. Select this new DDPSP\UI virtual directory.15. Click Actions > Properties. The Virtual directory properties dialog appears.16. Select the "Low (IIS Process)" Application protection option.17. Click OK

The product will create run-time application data files in the C:\Documents andSettings\All Users\Application Data\Nuance\DDPSP folder. Make sure that theapplication has access to this folder and can create directories and files in it run-time.

Check the correct setup of Web Services in IIS1. Open a browser and enter the following address: http://:/DDPSP/admin/If IIS is not permitted to serve dynamic content, you may get HTTP Error404 - File or Directory not found on Windows 2003 Servers. For guidelineson how to resolve this problem, see http://support.microsoft.com/kb/315122.

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2. An authentication window displays. Authenticate yourself and the PaperPortPSP Server Management Portal application will launch. UI language can bechanged to the following: English, French, Italian, German, Portuguese orSpanish.

3. Make sure you receive no error messages and close your browser.

Changing server IP address or port after setupIf you did not specify the server IP address and/or port during installation you have tomake additional modifications to regain the services of PaperPort PSP:The file /admin/Web.Config references an obsolete URL that has to bereplaced with the correct one.

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Note: Although it is possible to change server IP addresses and/or ports this way, it is notrecommended. Consider reinstalling PaperPort PSP service instead.

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Troubleshooting tips

The following section presents typical error scenarios with suggestions on how to solvethem.

Error: Installation Order Conflict (.NET Framework 2.0 and IIS)Server Error in '/PaperPortPSP' Application.The current identity (REC-L233\ASPNET) does not have write access to'C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files'.

Description:If IIS is installed after the .NET 2.0 Framework installation, the framework registrationinto IIS is not performed correctly. In this case an additional manual registration stepneeded to avoid the error message.

Solution:C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727>aspnet_regiis -i -enable

Error: Web Services prerequisite is not installedDescription:Server Error in '/PaperPortPSP' Application.Administrator has not installed the Web Service prerequisite.

Solution:Install the prerequisite: \PREREQ\Microsoft WSE 2.0 SP3 Runtime.msi

Error: installer error messageDescription:The installer displays error messages if one of the installation prerequisites is missing, orif a virtual folder named DDPSP already exists in Microsoft Internet Information Servicesetup. List of errors:

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Condition Error message SolutionAdminUser Product installation

requires administratorprivileges.

Log in as an administrator to install theapplication.

Not Version9X The application does notsupport Windows 9.x andWindows 2000 OSversions.

Install the application on a WindowsXP or 2003 Server operating systemwith the latest service pack (seebelow).

PREREQ_DOTNET20_INSTALLED = 1 Microsoft .NETFramework Version 2.0Redistributable Packageis not installed.

Install this prerequisite.

PREREQ_IIS_INSTALLEDONPORT80 =1 orPREREQ_IIS_INSTALLEDONPORT80 =2

Installation checks if IIS isconfigured to listen atport 80.

To disable the check, use thiscommand-line parameter:PREREQ_IIS_INSTALLEDONPORT80

PREREQ_WSE_INSTALLED = 1 Web ServicesEnhancements (WSE)2.0 SP3 is not installedfor the Microsoft .NETRedistributable RuntimeMSI prerequisite

Install WSE 2.0 SP3.

VersionNT 500 orServicePackLevel>=4

Service Pack 4 is notinstalled on Windows2000.

Install Service Pack 4 for Windows2000.


Service Pack 2 is notinstalled on Windows XP.

Install Service Pack 2 for Windows XP.


Service Pack 2 is notinstalled on Windows2003 Server.

Install Service Pack 2 for Windows2003 Server.

PREREQ_IIS_INSTALLED=1 Microsoft InternetInformation Service is notinstalled.

Install IIS.

PREREQ_IIS_PATH_OCCUPIED=0 A virtual folder namedDDPSP exists inMicrosoft InternetInformation Servicesetup.

Remove this folder.

Error: The Administration Tool does not display on Windows 2003 ServerDescription:On launch, the following error message is displayed: HTTP Error 404 - File or Directorynot found.

Solution:You need to permit IIS to serve dynamic content. For guidelines on how to resolve thisproblem, see http://support.microsoft.com/kb/315122.In addition to Active Server Pages, you also need to set ASP.NET to Allow.

Error: Administration Tool action buttons do not workDescription:Such a situation may occur if Active Scripting is disabled in your internet settings. OnWindows 2003 Server, the default setting is Disable.

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Solution:Add the Administration Tool to the trusted zone orEnable Active Scripting.Using Internet Explorer under Windows 2003 Server, it implies the following steps:

1. Launch Internet Explorer.2. Choose Internet Options in the Tools menu3. Go to the Security tab4. Select Zones > Internet5. Click the Custom Level button6. Choose Scripting > Active scripting and select the radio button Enable.

Error: The PSP server is configured to use the SMB protocol with valid repositorysettings, but the device does not deliver the scanned documents. The device's embedded"Network Folder" service also fails.

Description:Network settings (e.g. WINS Server) might be invalid.

Solution:1. Launch your WEB browser2. Enter the device IP address3. Log In to the device, using the administrator's credentials4. Select the "Digital Sending" tab at the top5. Select the "Send to Folder" item from the left menu6. Verify the "Send to Folder" parameters