SERVICE An advanced, powerful appointment booking & confirmation tool …….designed specifically for the Service Industry

SERVICE

An advanced, powerful appointment booking & confirmation tool

…….designed specifically for the Service Industry

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Confirm-IT SERVICEConfirm-IT SERVICE

Confirm-IT is an easy-to-

use, robust appointment

booking and confirmation

system developed to

increase productivity

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Repair

Confirm-IT SERVICEConfirm-IT SERVICEConfirm-IT addresses

many Service-related

work environments

such as

Delivery Service

Installation

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50% of ALL NO-SHOWS for

appointments occur because they are

simply forgotten

Confirm-IT SERVICEConfirm-IT SERVICE

This is LOST REVENUE!

Yes, they will reschedule their appointment but your billable time is lost!

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Confirm-IT can remind

customers of their

appointment by a

telephone call, email,

text message or

ALL THREE!

Confirm-IT SERVICESERVICE

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Confirm-IT allows

businesses to increase

efficiency and

professionalism

resulting in TOTAL

CUSTOMER CARE

Confirm-IT SERVICESERVICE

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Reduces Missed Appointments

What Confirm-IT DoesWhat Confirm-IT Does

88Provides a Working Calendar


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Replaces Costly & Ineffective Reminder Cards & Phone Calls


1010Builds a Customer Database


1111Eliminates Old Unreliable Approaches


1212Tracks Performance

• By Appointments

• By Services

• By Your Providers(Technicians, Servicemen, Trucks, Service Bays, etc.)

• By Customers


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Contacts Inactive Customers


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Provides Live Service (if connected to tel. system-

dial 0 to reschedule now)

Creates Customer ProfileCreates Appointment NotesGenerates Employee Work

ScheduleCancels AppointmentsProvides Programmable Appointment Reminder-

per customer

What What Else Confirm-IT Does Confirm-IT Does

1515Increases REVENUES!

THE BOTTOM LINE!


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Confirm-IT’s Client software (the calendar)

resides on a customer provided PC

Using Confirm-IT

Confirm-IT Calendar works with Windows 2000, XP and Vista

And Confirm-IT’s Server Hardware does

the rest of the work in the equipment room

Confirm-IT client software (calendar) can be installed on

numerous PC’s within your company-

NO CHARGE!

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Using Confirm-IT

Programming

Confirm-IT’s

calendar is easy with

the 10 page setup

Wizard

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Using Confirm-IT

Tell Confirm-IT the hours and days you’re open

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Enter your employees with the days and hours they work (numerous calendar

views can be programmed)

Using Confirm-IT

2020

Using Confirm-IT

All of your services get entered and are identified by an unique color along with the duration (adjustable per appointment) and cost/tax, if applicable.

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Now you’re ready to open Confirm-IT’s calendar and begin booking appointments

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Here’s a 1 day calendar view with appointments booked under the appropriate technician

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Here’s a 2 day calendar view with appointments booked under the appropriate technician

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Here’s a 2 day calendar view with appointments booked for 1 technician

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Confirm-IT’s reports are

extremely helpful in

telling you how your

business is doing

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See how many Emergency calls the office received

last week or all year. See which technician is the

busiest or see which customer had the most

service calls last month…it’s all so easy

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The Customer Manager database

stores all of the important

information about your customers

Click on the Advanced

Tab for more features

The Re-Schedule Reminder notifies the customer

when it’s time to make another appointment. You set

when (1 week, 20 days, 6 months), it’s your choice.

The Notify Now feature contacts your

customers immediately to pick up their

car or that the installation is finished

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The Calendar offers many

programmable options allowing you

to tailor Confirm-IT to your needs.

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When a customer calls in, just click on an available

appointment under the appropriate timeframe or technician.

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An appointment box will open. Enter the first OR last

name, OR address, OR zip code OR telelphone

number. Confirm-IT will search your database and

automatically enter all of the customer’s information.

Now enter the

relevant

appointment

information

Click Save and

the appointment

is booked

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Darren just came down

with the flu and can’t work

tomorrow. No problem,

simply tell Confirm-IT to

cancel his appointments

1-Select the date

2-Click on Darren

3-Click activate

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Office ConfirmedHome

Confirmed

Confirmed Email

Cell ConfirmedText Msg

ConfirmedCallouts Begin

From: Perrini Oil Services-You have a appointment June 15 between 1:00 and 5:00PM. To cancel please call the office at (212) 555-1212. Thank you.

How Confirm-IT WorksAppointments Booked

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How Confirm-IT Works

Icons appear in each appointmentbox and tell you the status and type of confirmation

Move your cursor over an appointment box to see additional information

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Confirm-IT’s calendar has a NOTES box so other users can be left important messages

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When Confirming Appts• Confirm-IT Can detect Busy, No Answer,

Answering Machine/Voice Mail-plays appropriate

message

• Programmable choices (1 to confirm, 2 to cancel, 3

to repeat, 0 to reschedule) or just a reminder call

• Calendar Icons/Confirmation Report


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Sample Messages

Appointment Confirmation MessageHello, this is “Business Name” calling to confirm your

appointment on [Date] at [Time]. If you need to cancel this appointment please contact us at “Phone Number” to reschedule, thank you.

Appointment Confirmation Email/Text MessageSubject: [Business Name] You have an appointment on

[Date] at [Time]. To cancel call [Phone Number], thank you


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Confirm-IT Messages

1. Appointment Confirmation

2. Appointment Cancellation

3. Birthday

4. Office Closed• Entire Business• One Servce Provider

5. Inactive Customer

6. Appointment Re-Schedule

7. Date Appointment

8. Time Range Appointment

9. Notify Now


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Each type of Callout has its

own programmable options

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Confirm-IT’s Confirm-IT’s PaybackPayback

OK, LET’S ASSUME……

1. CI avoids just 1 missed Appointment/week

2. Appointment is for just $ 150.00 in charges

3. 50 weeks/year $ 150.00

Confirm-IT saved you $7,500.00 in just the 1st year!

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This does not include the

additional savings received

eliminating your cost of a

person to make manual

telephone calls or your cost

of reminder post cards!

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Nor does it include the

significant benefits of the

additional features

Confirm-IT provides that

will bring even more profit

to your bottom line.

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Confirm-IT was designed and

developed by CTL, a 17 year

veteran and leader in the

Telecommunications, Software

Development, Interactive Voice

Response & Voice Mail fields.

There are over 75,000 CTL

products installed worldwide.

Confirm-IT Wrap-UpConfirm-IT Wrap-Up

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Confirms Customer’s Appointments Tracks what you’re doing Contacts Overdue Customers Builds Customer Profile Generates Work Schedule Live Operator to reschedule Increases Your Professionlism,

Efficiency and Productivity


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Remote Access Notification to

customers and employees Manufacturer Support Frees up your staff’s time Reminds customers to make

appointment Fantastic Payback Model! EASY TO USE


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Confirm-IT automatically

and professionally reminds

your customers of their

appointment virtually

ANYTIME, ANYWHERE

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CTL Inc.375 Bridgeport AveShelton, CT 06484203-925-4266www.ctlinc.com

Documents

SERVICE An advanced, powerful appointment booking & confirmation tool …….designed specifically for the Service Industry