Service and SupportKeeping Top Quality Products in Top Quality Shape

2

Purchasing Leica Geosystems’ products is just the beginning

of our partnership. Ensuring your investment is maintained to

continuously perform to the highest standard is the job of our

dedicated worldwide service and support team. Our country-

based infrastructure is able to offer a range of Standard Service

Products (SSPs) or single service packages to suit both your bud-

getary needs and service demand. In addition, we are on stand-

by to offer repair services should our help be required throughout

the lifecycle of the product.

ANNUAL AGREMENTS

Warranty Extensions

Following the worldwide factory warranty that accompanies all

new instruments, you are able to seamlessly continue to have

peace of mind for free of charge repairs (Labour and Parts)

through choosing our warranty extension program. One or two

year packages are available and can be bundled together with

other SSPs when purchasing your new investment.

Following warranty, depending on your needs and your

equipment’s importance for your overall production, you can

choose between our comprehensive Silver and Gold packages.

All Gold and Silver SSPs are packaged to include factory specified

check-list style preventative maintenance. Maintenance checks,

cleaning and adjustment are performed prior to compensation

and final recertification to ensure that your investment is kept in

prime condition further limiting the risk of breakdown. For details

of maintenance tasks conducted, refer to the single maintenance

section of this brochure.

Gold Service Package

This Service product package is an annual agreement comprising:

• Allpartsandlabourforrepairs

• Ayearlyscheduledextendedmaintenanceprogram

• Traceablerecertificationtonationalstandard

• Sensorandcontrolleronboardfirmwarerevisioncheckand

update

• Customerhardwaretechnicalsupport

• MeteoStationrecertification

• Completesystemstatusreport

This fully comprehensive service product is available at the point

of purchase. 1 or 2 years are available to provide a 3 year care

package from new – the perfect protection and cost-budgeting

package.

Silver Service Package

This Service product package is an annual agreement comprising

the following:

• Ayearlyscheduledstandardmaintenanceprogram

• Traceablerecertificationtonationalstandard

• Sensorandcontrolleronboardfirmwarerevisioncheckand

update

• Customerhardwaretechnicalsupport

• MeteoStationre-certification

• Completesystemstatusreport

This service product is available for purchase during any phase of

the tracker’s life cycle.

LEICAGEOSYSTEMSLASERTRACKERSERVICEPRODUCTS

3

SINGLE FIXED PRICE MAINTENANCE PROGRAMS

Annual service contracts are not a priority for your business? No

problem, we can offer you single maintenance and recertification

fixed-price service products for purchase at your convenience.

Simply contact your local service centre and schedule the service

that is best for you. Alternatively, why not consider having us

come to your facility to conduct the work. In many facilities we

are able to perform recertification and a reduced maintenance

program on your premises saving shipping time and logistic

efforts. Speak with your local service centre to see what can be

arranged for your specific needs.

Leica Geosystems maintenance program keeps your system in

excellent condition. Prior to the re-certification to applicable

national standards, a system check and maintenance is performed

in order to ensure the highest continuous measurement

performance and reduced risk of subsequent breakdown. The

status of the system and all performed measurements are

documentedinacomprehensivestatusreportprovidedonCD.

MAINTENANCE AND RECERTIFICATION

Maintenance

• Controllercleaning,adjustmentandsignalchecks

• Filterreplacement

• Opticscleaningandalignment

• Motordriveoptimisation

• Lasermechanicalalignmentcheck

• Laser interferometer optimisation

• Firmwareupgrades

Performance Analysis

• Computerdiagnostics

• Servocontroloptimisation

• Interferometeroutputandaccuracy

• ADMperformanceaccuracy

• Anglemeasuringsystem

Compensation

• Fullcompensation

• Re-certificationtotraceablestandards

• Fullstatusreportincludingmeasureddata

• Certificatesissued

• Allrecordeddataissuppliedonacustomer CDforyoursecurityandsafekeeping

CERTIFICATION AT YOUR PLACE

On-the-spot Services for maintenance and re-

certification. We can also offer repair services on

site depending on your local measurement area

conditions. Maintenance tasks are restricted outside

of our fully equipped local service centres. However,

there are distinct advantages of course.

Maintenance

• Controllercleaning

• External optics cleaning

• Firmwareupgrades

• Filterreplacement

Performance Analysis

• Computerdiagnostics

• Interferometeroutputandaccuracy

• ADMperformanceaccuracy

• Anglemeasuringsystem

Compensation

• Fullcompensation

• Re-certificationtotraceablestandards

• Statusreportincludingmeasureddata

• Certificateissued

LEICAGEOSYSTEMSSINGLEREPAIRSERVICES

Whether your equipment is sent to us

for Service or is being repaired on-site,

it always profits from our high profes-

sional and flexible Service philosophy.

Repairs

If a repair is needed and you have cho-

sen not to have a service contract, it is

reassuring to know that your equipment

is in good hands and will receive the

highest technical attention to restore

it according to the specifications. We

will provide you with an itemised repair

estimate in order that you can take an

informed decision regarding the repair

options.

LEICAGEOSYSTEMSLASERTRACKERSERVICEPRODUCTS

4

We speak the language of your needs

The Leica Geosystems philosophy is to use the shortest possible

path from training to field. Leica Geosystems, by working in close

cooperation with local application engineers and high profession-

al Support specialists offer you training and customer seminars

customized to your needs.

LEICAGEOSYSTEMSTRAININGS&CUSTOMERSEMINARS

Using Leica Geosystems Metrology Products

An important factor for the use, function and availability of any

measuring system is the knowledge and experience of the opera-

tor. Leica Geosystems offers a wide range of training and semi-

nars for beginners and experienced measurement technicians,

which are designed so that your employees can achieve optimal

performance in your production. Our courses are structured into

three types of training:

• LeicaGeosystemsproducttraining

• Solutionfocusedapplicationtraining

• Customerseminarsandworkshops

Trainings through experienced application engineers. tailored to

your needs, provide your employees the knowledge and skills,

making sure you get most out of your equipment and resources.

5LEICAGEOSYSTEMSCUSTOMERCAREVALUES

The purchase is just the beginning

Our Service and Support concept allows you to allocate mainte-

nanceresourcesaccordingtoyourproductionneeds.Choosingus

to care for the technical needs of your product will give you peace

of mind, enable you to schedule equipment availability and permit

you to budget your costs thus leaving you to get on with what you

are good at – running your business! Our “worry free” concept

of Service & Support has established a benchmark standard in

the industry. At Leica Geosystems, we not only manufacture the

world’smostadvancedPortableCMMproducts,wealsoprovide

world-classService&Supportthataresecondtonone.Constant

precision and results you can trust to be accurate – all the time.

Take downtime into account and turn it into uptime with a Service

and maintenance contract. One single contract can fill the needs

of all your Leica Geosystems products. If our Standard Service

Products do not meet your precise needs then speak to us and

allow us to tailor our offering to meet your requirements.

Yourlocalsupportoffersyouthesecurityofinstantandcontext-

relevant help. Simply put, support integrates your Leica

Geosystems product with your business by providing training

on your application. With the knowledge and

understanding about your application that we

acquire during the on-site training, we help you turn

application problems into workable solutions.

Your benefits at a glance

• On-the-spotServiceandSupport

• Reduceddowntime

• Riskminimisation

• Longersystemlife

• Protectionofyourinvestment

• Guaranteedqualityofresults

• Costeffectiveoverlifeofsystem

• Newdimensionsinreliability

• Completeperformance

Unterentfelden

Lake Forest

IrvingM

iamisburg

São Paulo

ParisBarcelona

Milton Keynes

OrbassanoPr

ague

Qingd

aoDelhi

Wet

zlar

6

Ankar

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LEICAGEOSYSTEMSCUSTOMERCAREOURINVESTMENTINSERVICEINFRASTRUCTURE

Outstanding product care

High technology needs outstanding product care.

A range of our specifically designed Service prod-

ucts are available from all our worldwide certified

Service centres to meet your expectations whilst

ensuring your Leica Geosystems products are main-

tained in prime and most reliable condition. We offer

the most flexible solutions to meet the range of all

of your needs – from no worries full comprehensive

and customizable contracts for easy budgeting to

lower one-off routine maintenance programs.

Up-to-date technical knowledge

We live in a world of continuous technical innova-

tion so you would expect us to ensure that our tech-

nicians are constantly updated with new product

technical knowledge and techniques. Our factory

in Switzerland prepare regular technical training

courses which are attended regularly by both our ex-

perienced technical staff and those that are starting

out to learn and work with our exciting technologies.

People are the prime asset in any organization so

we ensure we invest in them so we can continuously

offer customers our technical skills.

State of the art technology

Our worldwide local Service centers continuously

invest in highly specialized tools built by the factory

to provide state of the art service. This brings the

highest continuous product performance and reli-

ability close-by to our customers. In order to achieve

the best performance from your coordinate measur-

ing system it is important to use the best technical

knowledge, the best diagnostic tools and the best

service facilities located near to you.

7

Whether building the fastest car, the biggest plane, or

the most precise tooling, you need exact measurements

to improve quality and productivity. So when it has to be

right, professionals trust Leica Geosystems Metrology

tohelpcollect,analyzeandpresent3-dimensional(3D)

data for industrial measurement. Leica Metrology is best

known for its broad array of control and industrial mea-

surement products including laser trackers, Local Positio-

ningTechnology(LPT)basedsystems,3Dsoftwareand

high precision total stations that capture data accurately,

modelquickly,analyzeeasilyandpresent3Dinformation.

Those who use Leica Metrology products every day trust

them for their dependability, the value they deliver, and

the world-class service & support that’s second to none.

Precision, reliability and service from Leica Geosystems

Metrology.

www.leica-geosystems.com/metrology

www.hexagonmetrology.com

© 2012 Hexagon Metrology – Part of Hexagon Group

All rights reserved.

Duetocontinuingproductdevelopment,HexagonMetrology

reserves the right to change product specifications without prior

notice. Printed in Germany. June 20127984

78