Service Data Repository - From Classic Resource to ...dpnm.postech.ac.kr/papers/TMW/TMW2004-LongBeach/TMW3036 OP… · Classic Resource to Customer Centric Inventory Knowledgebase

Service Data Repository - From Classic Resource to Customer

Centric Inventory Knowledgebase Dariusz Antoniewicz

Polska Telefonia CyfrowaTMW, Long Beach, CA

October 14th, 2004

October 14th, 2004 TMW Long Beach 2

T-Mobile Deutschland

GmBH22,5%

MediaOne International B.V. (formerly

US West)22,5%

Elektrim Telekomunikacja

Sp. z o.o.47,9998%

T-Mobile International(Deutsche Telekom)

Vivendi Universal 51%/Elektrim 49%

PTC as Mobile OperatorShareholders Structure

Carcom Warszawa Sp. z o.o.1,9%

Elektrim S.A.0,0002%

Polpager Sp. z o.o.4%


PTC as Mobile OperatorCustomers

+7’500’000 Customers (2Q2004)post paid: 2.915.770prepaid: 4.602.153

Estimated Polish mobile telephony market share: 38,3%

PTC Customers 2Q20047 517 923

prepaid61%

post paid39%


AgendaInventory Evolution Ages

1996-1999 2000-2001 2002 2004

Telco Resource Management Age(no transmission)

Telco Transmission Resource Management Age

IP Transmission Resource ManagementAge

Product/Services ManagementAge

Product KQI ManagementAge

2003


PTC Technology Operations Philosophy

• Centralized network and services management as a company strategy from the very beginning i.e. September 1996

• Centralized supervision 24/7 from the single Technology Operations Center (TOC) in Warsaw– The responsibility to detect and clear network/service problems

• Centralized communication with Customer Care– Network related customer complaints are forwarded to TOC– TOC informs about network/services problems– TOC clears or addresses detected problems to relevant unit

• Centralized configuration changes through management systems (control, data build & synchronization)– network planning requests parameter changes by means of Work

Orders (WO)







What Does The Classic ResourceInventory Mean for Mobile Operator?

• Simple answer: the single source of information about WHAT & WHERE that leads to answer HOW effectively execute FCAPSrelated processes– F (fault) – operator needs to now WHAT is the source of the

network event and WHERE the object is located to quicken fault clearance actions

– C (configuration) – operator needs to now WHAT is the specific infrastructure resource configuration and HOW it can be changed (reconfigured, expanded, decreased, relocated)

– A (accounting, allocation) – operator needs to know WHAT is the capability of the infrastructure to properly bill delivered services

– P (performance) – operator needs to know WHAT is the infrastructure performance and HOW it can be optimized

– S (security) - operator needs to know WHAT & WHERE to physically and logically secure it







PTC Inventory Evolution

• Early stages:– MIB database with

mainly accessand core elements

– No transmission inventory






Firewall

CGSNEricsson

BTSEricsson

BTSEricsson

BTSEricsson

MSCSiemens

MSCSiemens

TSCSiemensSTP

Ericsson

BSC/PCU Alcatel BSC/PCU Siemens

BTSSiemens

BTSSiemens

BTSSiemens

BSC/PCU Ericsson

BTSAlcatel

BTSAlcatel

BTSAlcatel

WAP GWSiemens

ServicesApplication

Servers

CorporateApplication

ServersSUN/HP/DellInternet

SDH/PDHBackboneEricsson/Marconi/

Nera

DMZ

ATM/IPBackbone

Cisco/Marconi

Interanet

VMSComverse

SMSCSema

IN PlatformsSiemens

RadiusSiemens

HLR/AUC

Ericsson


PTC Inventory Evolution Cont.

• Introduction of Transmission Data Repository (TDR) as the extension of network resource inventory– Trigger: countrywide

SDH backbone roll-out– Physical Layer first

(DDFs, ODFs, physical lines, radio)

– Data inventory (from many distributed sources, methodically controlled)






Firewall

CGSNEricsson

BTSEricsson

BTSEricsson

BTSEricsson

MSCSiemens

MSCSiemens

TSCSiemensSTP

Ericsson


BTSSiemens

BTSSiemens

BTSSiemens

BSC/PCU Ericsson

BTSAlcatel

BTSAlcatel

BTSAlcatel

WAP GWSiemens

ServicesApplication

Servers




Nera

DMZ

ATM/IPBackbone

Cisco/Marconi

Interanet

VMSComverse

SMSCSema

IN PlatformsSiemens

RadiusSiemens

HLR/AUC

Ericsson


PTC Inventory Evolution Cont.

• ATM/IP Transmission Infrastructure Inventory

• IT Infrastructure Inventory






Firewall

CGSNEricsson

BTSEricsson

BTSEricsson

BTSEricsson

MSCSiemens

MSCSiemens

TSCSiemensSTP

Ericsson


BTSSiemens

BTSSiemens

BTSSiemens

BSC/PCU Ericsson

BTSAlcatel

BTSAlcatel

BTSAlcatel

WAP GWSiemens

ServicesApplication

Servers




Nera

DMZ

ATM/IPBackbone

Cisco/Marconi

Interanet

VMSComverse

SMSCSema

IN PlatformsSiemens

RadiusSiemens

HLR/AUC

Ericsson







Resource InventoryEnd User View


Planned network

state view Common

database

Change management

process

Planning process

Work Report

Work Order

Plan

Data Maintenance Procedures

Operational database

Differences report

Reported data Data upload (text

files via FTP/Q3)

Workflow

NEMs

MML Scripts

DCN

Network Elements







But...

...what does BTS or ATM switch

mean to customer?NOTHING!

So what can we do to connect

Resource driven world with

Customers?






MSC

BTS

BSCHLR

BTS

BTS

PBX

SMSC

Resources

Voice

Roaming

SMS

MMS

Products


Service Data Repository Purpose

• Reference source of consistent information about dependencies between:– Resource, Service, Product, Customer, Partner

• Support for product/service management/maintenance:– End-to-end services

management– SLA with customers

for chosen solutions• Support for products

development and commercialproducts introduction

SDR

ProductDevelopment

Products Resources Customers

ProductImplementationChange Managem

Offer

ProductMaintenance







Service Modeling Concept Telco Resource Management Age

(no transmission)





ServiceResource


Models ImplementedWithin SDR Database

Customer

Product@Customer

Service

Resources

Selected ObjectParameters

Selected ObjectOwners







From Development to Cash SDR Update Process

CUSTOMER

TIME

Act

ivat

ion

(Com

mer

cial

st

atus

in S

DR

)

Prod

uct

Dev

elop

men

t(T

empl

ate

in S

DR

)

Impl

emen

tatio

n(P

rodu

ctIn

stan

cein

SD

R)

Prod

uct/

Net

wor

k C

hang

e(C

hang

e in

SD

R)

End

of P

rodu

ct/

Inst

ance

Life

(Dec

omm

issi

on

stat

us in

SD

R)

Fulfillment Assurance Billing

SDRSDR







KQI Definitions

KQI Reporting

SLA Definition

SLA Reporting

Service Assurance ConceptsTop Down / Bottom Up

CustomerPerspective

NetworkPerspective

Reconciliation

Top Down – E2E Management Systems

Bottom UP – Element/Umbrella Management Systems

SDRSDR







SDR Models + Performance Data= KQIs Reporting Capability







Current SDR Usage Areas

• Services inventory knowledgebase collecting data about relations of product/service/resource technology infrastructure used by business customers

• Support for operational activities related to end-to-end services management:– Customers KQIs reporting in KQI Engine tool– Alarms for Service Owners in case of problems with internal

Operations Level Agreements (OLAs)– Umbrella management integration for faster customer

problem tracking in Technology Operation Center: quick link from problem with particular Network Element to customer that is the NE user







SDR Business Directions

• Tool for planning new products – both business and mass market– Reference source of company products – consistent with

customer, products, resources, supplier/partner dictionaries– Product templates (service trees)– Instances planning support– Data update based on Work Order workflow

• Reference source of service models inventory data according to all eTOM layers (from customer to partner)

• Reference source of SLA targets– Reference source of KQI algorithms– Parameters from agreements between PTC and Customers







Contact Information

Dariusz AntoniewiczPolska Telefonia Cyfrowa Sp. z o.o.Service Management Unit ManagerTechnology Operations Support DepartmentTel. (+48 22) 413 55 55Mobile (+48) 602 20 55 55Fax (+48 22) 413 65 82e-mail: [email protected]

Documents

Service Data Repository - From Classic Resource to ...dpnm.postech.ac.kr/papers/TMW/TMW2004-LongBeach/TMW3036 OP… · Classic Resource to Customer Centric Inventory Knowledgebase